Average resume stats for your industry
Words
392
Pages length
1.7 p
Job titles per resume
3.6
Bullet points per job title
10
Experience
5.8 years
Top Skills for Customer Service Associate resume
HARD SKILLS
  • JIRA Ticketing
  • Accounting Software
  • Data Entry
  • SAP
  • Pivot Tables
SOFT SKILLS
  • Relationship Building
  • Time Management
  • Storytelling
  • Research / Information Gathering
  • Critical Thinking
Resume Example Fold Background
Resume Background
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INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, Customer Service Associate positions are at a -1% growth rate, which is slower than average. With that said, there are currently 2,923,400 jobs in the market right now. The total number of jobs is expected to decrease by -34,500 to 2,888,900 in the period of 2020-30.

What’s more, the median annual wage for the Customer Service Associate jobs was $35,830 in May 2020. The lowest 10% earned less than $11.59 per hour, and the highest 10% more than $27.80 per hour.

Our conclusion? The Customer Service Associate job market is facing competition due to decreasing demand.

Top Customer Service Associate sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Customer Service Associate resume experience section

Customer Service Associate Resume’s Job Experience Checklist:

icon book open

  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Customer Service Associate resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
IT Support & Customer Service Associate
Monk
2019-2021
  • IT Support and Troubleshooting: Network, PCs, Laptop, Printers, Print Servers and Scanners
  • Performed Upgrades, and installation of hardware, software and drivers.
  • End-User Training of System.
  • Management Active Directory (User, Folder and Security).
  • Backup Plan.
  • Implementation experience of Microsoft Business Solutions (GP).
  • Planning, Design, Implementation and deployment of Information System.
  • Creation Users Database for ODBC connection.
  • Database Management SQL.
Work Experience
Operations & Customer Service Associate
Hermiston LLC
2016-2017
  • Associate for Ocean (Import/Export), VAS and SCM products.
  • Operations orchestration with warehouses, carriers, clients, customs, truckers and overseas agents with full documentation handling.
  • Track & Trace updates (on AS400) and CM1 reporting to the COO.
  • Respond to RFQs, tenders/bids and contract negotiations.
Work Experience
Customer Service Associate (Seasonal)
Cipher Publishing
2012-2014
  • Assisted customers with questions regarding retail products
  • Stocked merchandise and prepared items in warehouse for transport to sales floor
  • Processed sales using a cash drawer and Point of Sale system and completed end of day reports
Work Experience
Customer Service Associate
Thiel - Larson
2018-2020
  • Answering in-person, phone and email inquiries;
  • Consulting Orange's clients on cultural exchange programs opportunities;
  • Advising, assisting and leading step-by-step Orange's customers in preparing required documentation and meeting all deadlines;
  • Supporting customers on all procedures applicable to cultural exchange programs in the U.S.;
  • Office management activities;
Work Experience
Customer Service Associate
Aexie Swarm
2009-2014
  • Responded to daily emails from customers as CEO, James Reinhart.
  • Partnered with customer service to solve significant customer service issues.
  • Analyzed pros and cons based on customer feedback and gave recommendations to the CEO.
Work Experience
Customer Service Associate
McClure, Leuschke and Balistreri
2015-2019
  • Analyzed information obtained from customers to determine the right styles for planning their wedding and other formal events.
  • Reviewed customers' accounts and results regularly to determine whether any life or trend changes indicated a need for plan revision.
  • Provided general sales support in suits and other attires
Work Experience
Customer Service Associate
Bravura Origin
2017-2018
  • Part of the pilot team for Customer service UK/IRE team.Helped TL with transition and optimization of processes
  • Managing return requests and exception handling
  • Managed to establish procedures that are in the foundations of the current day-to-day RMA handling and tracking
Work Experience
Customer Service Associate
Epic Adventure Inc
2017-2020
  • Handled calls from customers based in the US looking for assistance on their life and health insurance
  • Assisted customers in filing for claim (both life and health insurance)
  • Provided help to callers who need to get information about their insurance polices
Work Experience
Customer Service Associate
Flux
2017-2018
  • Effectively manage large amounts of outgoing calls Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies and take the extra mile to engage customers.
Work Experience
Customer Service Associate
Strosin, Nolan and Pfeffer
2017-2021
  • Investigated client grievances and resolved queries, complaints concerning their cross-platform re-registration and transfer of mutual fund investments.
  • Engaged with and motivated fellow employees to be proactive and work-centric leading to higher productivity and improvised quality benchmarks.
  • Liaised with financial advisers and industry partners over phone, through fax, letters, emails to ensure that resolution is reached within respective service level agreement time-frame.
  • Involved in significant changes concerning management practices brought to fore through constructive criticism & active-feedback.
  • Participated in organizing and managing events related to Corporate Social Responsibility of the company.
Work Experience
Customer Service Associate
Candor Corp
2021-2022
  • Answering questions/ inquires for customers. Processing transaction accurately.
  • Organizing department to ensure a neat environment.
  • Solicit sale of new items or store credit card.
Work Experience
Customer Service Associate and Deputy Manager
Littel Group
2017-2020
  • Carry out Industry wide research for analysis of market share,
  • Build relationship with customers and reinstate the account receivables.
  • Analyse reports, identify trends and prepare customer specific promotions.
  • Handling of all daily financial transactions of 4 branches.
  • Implemented staff training plans.
  • Checking and analysing the deposits and pay outs on daily and monthly basis.
Work Experience
Customer Service Associate
Vortex Solar
2012-2018
  • Helped customers find product and identify needs while shopping.
  • Restocked product, received and organized shipments.
  • Worked at cash, processed payments, and took returns and provided customer assistance, answering calls and questions.
Work Experience
Social Media and Customer Service Associate
Bravura Combo
2020-2022
  • Setting up a social media team within DBF by testing out several systems that could be worked with for the monitoring of social media and analysing the current market for prospects so our sales team is able to approach them. Besides that we also provide social media customer service for existing customers.
  • Providing customer service for several companies.
  • Review current forms of customer service and improve them.
  • Processing customer complaints and solving them.
Work Experience
Customer Service Associate
Sanguine
2012-2018
  • Accommodated employers around University and fielded them to the proper interview room, schedule, and regimen.
  • Resolved questions and needs of recruiters and interviewees.
  • Informed students of schedule and procedures with direction to proper interview table/room.
Work Experience
Sales & Customer Service Associate D-A-CH
Altenwerth Group
2018-2020
  • the first point of contact to corporate clients from DACH region
  • professionally handle incoming complaints, orders and inquiries from customers regarding company products, services and accounting issues
  • provide high-quality information that matches customer needs and offer additional products and services (upsell & cross sell)
  • maintain a balance between company policy and customer benefit in decision making
  • continuously evaluate and identify opportunities to drive process improvements that positively impact the client
  • competences: persuasiveness, strong decision making and analytical skills, high level of comprehension, commitment to customer satisfaction
Work Experience
Customer Service Associate – (BA Procurement)
Jaskolski, Waelchi and Yundt
2015-2017
  • Handled process of Buy form & Pay to in detail.
  • Setting up new BA suppliers in System.
  • Amending supplier’s information if any alond withEmail Handling.
Work Experience
Customer Service Associate
Waters and Sons
2012-2014
  • Provided world-class customer service when handling incoming calls
  • Kept records of all conversations in the call center database in a comprehensible way
  • Calmed upset/angry customers, researched and rapidly solved problems to rebuilt client trust and maintained reputation
  • Achieved and exceeded personal/team qualitative and quantitative targets (100% customer surveys 4 months in a row)
  • Overcame sales objections and rebuilt relationships by taking the extra mile
  • Praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude
  • Persuaded customers to choose Rogers by promoting products, services compared against competitors
PRO TIP
pro tip icon

Include quantitative data throughout your Customer Service Associate resume to impress the hiring manager. Real facts and figures that show off your competency as an audit manager go a long way. Did you reduce the costs of audits? Manage a large team? Boosted efficiency? Show off the real numbers!

Action Verbs for your Customer Service Associate Resume

At Enhancv, we went through countless Customer Service Associate resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Customer Service Associate Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Customer Service Associate resume
HARD SKILLS
  • JIRA Ticketing
  • Accounting Software
  • Data Entry
  • SAP
  • Pivot Tables
  • Wordpress
  • Process Mapping and Analysis
  • Negotiation
SOFT SKILLS
  • Relationship Building
  • Time Management
  • Storytelling
  • Research / Information Gathering
  • Critical Thinking
  • Problem Solving
  • Tech Savvy
  • Networking
PRO TIP
pro tip icon

Add a Talent Section to your resume, where you can pick your top 3 soft skills and describe how you used them to complete a project or balance departmental communication.

what to write in your resume header

CHECKLIST For Your Customer Service Associate Resume Header

icon book open

  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
pro tip icon

Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Customer Service Associate resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.

Customer Service Associate Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Customer Service Associate resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
writing icon

Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
pro tip icon

When writing a resume summary or objective, avoid first-person narrative.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Customer Service Associate resume

Certification Image
Customer Service Mastery: Delight Every Customer
Master Customer Service using this practical customer care course
Certification Image
Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!
Certification Image
The Customer: Build a Customer Service Strategy (BITE SIZE)
For you and your team to be successful in providing great customer service, start by putting your customer first
Certification Image
[2022] Customer Service 2.0: Learn Digital Customer Service
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.
Certification Image
Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service
PRO TIP
pro tip icon

There are dozens of certifications that you can claim as a Customer Service Associate. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

Customer Service Associate Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Customer Service Associate Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
pro tip icon

Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Customer Service Associate resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Customer Service Associate resume:

Customer Service Associate Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Customer Service Associate resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Customer Service Associate Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-14

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