INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Customer Service Associate positions are at a -1% growth rate, which is slower than average. With that said, there are currently 2,923,400 jobs in the market right now. The total number of jobs is expected to decrease by -34,500 to 2,888,900 in the period of 2020-30.
What’s more, the median annual wage for the Customer Service Associate jobs was $35,830 in May 2020. The lowest 10% earned less than $11.59 per hour, and the highest 10% more than $27.80 per hour.
Our conclusion? The Customer Service Associate job market is facing competition due to decreasing demand.
Top customer service associate sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
Writing a memorable experience section: customer service associate resume edition
Checklist: ways to make your experience section stand out
- Find balance: use 4-6 bullet points per position;
- Include positions that are relevant to the job you’re applying for;
- Use action verbs when describing your responsibilities and results;
- Highlight your achievements by adding numbers to them (e.g. instead of saying “achieved a steady increase in…”, say “achieved an X% increase in…”);
- Prove that you’re willing to work hard, both individually and in a team.
We’ve gathered the most impressive Customer Service Associate experience sections from real Enhancv resumes. Check them out for some additional inspiration!
- IT Support and Troubleshooting: Network, PCs, Laptop, Printers, Print Servers and Scanners
- Performed Upgrades, and installation of hardware, software and drivers.
- End-User Training of System.
- Management Active Directory (User, Folder and Security).
- Backup Plan.
- Implementation experience of Microsoft Business Solutions (GP).
- Planning, Design, Implementation and deployment of Information System.
- Creation Users Database for ODBC connection.
- Database Management SQL.
- Associate for Ocean (Import/Export), VAS and SCM products.
- Operations orchestration with warehouses, carriers, clients, customs, truckers and overseas agents with full documentation handling.
- Track & Trace updates (on AS400) and CM1 reporting to the COO.
- Respond to RFQs, tenders/bids and contract negotiations.
- Assisted customers with questions regarding retail products
- Stocked merchandise and prepared items in warehouse for transport to sales floor
- Processed sales using a cash drawer and Point of Sale system and completed end of day reports
- Answering in-person, phone and email inquiries;
- Consulting Orange's clients on cultural exchange programs opportunities;
- Advising, assisting and leading step-by-step Orange's customers in preparing required documentation and meeting all deadlines;
- Supporting customers on all procedures applicable to cultural exchange programs in the U.S.;
- Office management activities;
- Responded to daily emails from customers as CEO, James Reinhart.
- Partnered with customer service to solve significant customer service issues.
- Analyzed pros and cons based on customer feedback and gave recommendations to the CEO.
- Analyzed information obtained from customers to determine the right styles for planning their wedding and other formal events.
- Reviewed customers' accounts and results regularly to determine whether any life or trend changes indicated a need for plan revision.
- Provided general sales support in suits and other attires
- Part of the pilot team for Customer service UK/IRE team.Helped TL with transition and optimization of processes
- Managing return requests and exception handling
- Managed to establish procedures that are in the foundations of the current day-to-day RMA handling and tracking
- Handled calls from customers based in the US looking for assistance on their life and health insurance
- Assisted customers in filing for claim (both life and health insurance)
- Provided help to callers who need to get information about their insurance polices
- Effectively manage large amounts of outgoing calls Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Follow communication procedures, guidelines and policies and take the extra mile to engage customers.
- Investigated client grievances and resolved queries, complaints concerning their cross-platform re-registration and transfer of mutual fund investments.
- Engaged with and motivated fellow employees to be proactive and work-centric leading to higher productivity and improvised quality benchmarks.
- Liaised with financial advisers and industry partners over phone, through fax, letters, emails to ensure that resolution is reached within respective service level agreement time-frame.
- Involved in significant changes concerning management practices brought to fore through constructive criticism & active-feedback.
- Participated in organizing and managing events related to Corporate Social Responsibility of the company.
- Answering questions/ inquires for customers. Processing transaction accurately.
- Organizing department to ensure a neat environment.
- Solicit sale of new items or store credit card.
- Carry out Industry wide research for analysis of market share,
- Build relationship with customers and reinstate the account receivables.
- Analyse reports, identify trends and prepare customer specific promotions.
- Handling of all daily financial transactions of 4 branches.
- Implemented staff training plans.
- Checking and analysing the deposits and pay outs on daily and monthly basis.
- Helped customers find product and identify needs while shopping.
- Restocked product, received and organized shipments.
- Worked at cash, processed payments, and took returns and provided customer assistance, answering calls and questions.
- Setting up a social media team within DBF by testing out several systems that could be worked with for the monitoring of social media and analysing the current market for prospects so our sales team is able to approach them. Besides that we also provide social media customer service for existing customers.
- Providing customer service for several companies.
- Review current forms of customer service and improve them.
- Processing customer complaints and solving them.
- Accommodated employers around University and fielded them to the proper interview room, schedule, and regimen.
- Resolved questions and needs of recruiters and interviewees.
- Informed students of schedule and procedures with direction to proper interview table/room.
- the first point of contact to corporate clients from DACH region
- professionally handle incoming complaints, orders and inquiries from customers regarding company products, services and accounting issues
- provide high-quality information that matches customer needs and offer additional products and services (upsell & cross sell)
- maintain a balance between company policy and customer benefit in decision making
- continuously evaluate and identify opportunities to drive process improvements that positively impact the client
- competences: persuasiveness, strong decision making and analytical skills, high level of comprehension, commitment to customer satisfaction
- Handled process of Buy form & Pay to in detail.
- Setting up new BA suppliers in System.
- Amending supplier’s information if any alond withEmail Handling.
- Provided world-class customer service when handling incoming calls
- Kept records of all conversations in the call center database in a comprehensible way
- Calmed upset/angry customers, researched and rapidly solved problems to rebuilt client trust and maintained reputation
- Achieved and exceeded personal/team qualitative and quantitative targets (100% customer surveys 4 months in a row)
- Overcame sales objections and rebuilt relationships by taking the extra mile
- Praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude
- Persuaded customers to choose Rogers by promoting products, services compared against competitors
PRO TIP
Include quantitative data throughout your Customer Service Associate resume to impress the hiring manager. Real facts and figures that show off your competency as an audit manager go a long way. Did you reduce the costs of audits? Manage a large team? Boosted efficiency? Show off the real numbers!
Action verbs for your customer service associate resume
Recommended Reads:
Customer service associate resume: Crafting a strong skills section
Do this if you want to make your skills section stand out.
- Check the job advert for keywords and add them to your skills section to pass ATS;
- List only skills that are relevant to the position to keep the hiring manager focused;
- Balance between hard, soft, and technical skills;
- Elaborate on some of your strongest skills in other sections of your Customer Service Associate resume, e.g. the experience section or your resume’s summary.
Top skills for your customer service associate resume
JIRA Ticketing
Accounting Software
Data Entry
SAP
Pivot Tables
Wordpress
Process Mapping and Analysis
Negotiation
Relationship Building
Time Management
Storytelling
Research / Information Gathering
Critical Thinking
Problem Solving
Tech Savvy
Networking
PRO TIP
Add a Talent Section to your resume, where you can pick your top 3 soft skills and describe how you used them to complete a project or balance departmental communication.
Recommended Reads:
Customer service associate resume header: tips, red flags, and best practices
Checklist for your customer service associate resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
Recommended reads:
PRO TIP
Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Customer Service Associate resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.
How to write an inspiring customer service associate resume summary
Checklist: Writing a resume summary that makes you stand out
- Keep it short and use well-structured sentences;
- Mention your total years of experience in the field and your #1 achievement;
- Highlight your strengths and relevant skills;
- Add keywords from the company’s website or the job description.
Resume summary formula:
PRO TIP
When writing a resume summary or objective, avoid first-person narrative.
Recommended reads:
Making the education section of your customer service associate resume stand out
Education section checklist for your customer service associate resume:
- List your highest education degree: including your major, year of graduation, and the institution you attended;
- Highlight the extracurricular activities that have helped you gain additional expertise;
- Share more about the certifications you’ve got, especially if they are relevant to the job position;
- Entry-level applicants: Mention relevant courses and projects.
Top certifications for your customer service associate resume
Customer Service Mastery: Delight Every Customer
Master Customer Service using this practical customer care course
Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!
The Customer: Build a Customer Service Strategy (BITE SIZE)
For you and your team to be successful in providing great customer service, start by putting your customer first
[2022] Customer Service 2.0: Learn Digital Customer Service
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.
Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service
Recommended reads:
PRO TIP
There are dozens of certifications that you can claim as a Customer Service Associate. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
Customer service associate resume: formatting tips & tricks
Which came first: the hen or the egg? This question reminds us of the thing our resume experts hear most often in their job – which comes first: the content or the format? Well, we advise you to pick the format first and then go on with drafting your resume’s content.
And how do you choose a resume format? Well, based on your applicant profile. In general, there are three basic resume formats for you to choose from:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
Let’s look at each one of them in more detail:
The reverse-chronological resume format is quite straightforward. Here, you describe all your previous jobs in a reverse-chronological form, meaning your latest job comes first. This resume format is great for people with lots of experience and skills who don’t have any career gaps.
If you are a recent graduate or don’t really have much experience in the industry you’re applying for, go for the functional skills-based resume format. This format focuses on skills and character traits, rather than experience. It makes the hiring manager realize you’re the perfect fit for the role without putting too much emphasis on your work history.
And if you’re looking for something a bit more intriguing and exciting, check out the hybrid resume format. It’s a combination of the reverse-chronological and functional skills-based formats, which makes it great for all types of job-seekers. The hybrid resume allows you to showcase both your professional experience and your skills, education, and additional qualifications. If you’re feeling creative, add a separate section about your typical day or life philosophy.
Our top style and layout resume format tips:
- Go for a standard 12p resume font;
- Choose 1-inch resume margins for a professional and easy-to-read feel;
- ry your best to fit your resume in a one-page template. If you’re a professional with over 10 years of relevant experience, having a two-page resume is also fine;
- Make sure to save your resume as PDF – this will help you avoid unwanted editing and formatting issues.
Read this: How to make your resume stand out
Recommended reads:
PRO TIP
Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Customer Service Associate resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.
Other sections that’ll look good on your Customer Service Associate resume
Do you want to move beyond the traditional skills, education, and experience section? Easy-peasy!
Just choose one or two additional sections to help recruiters get a fuller picture of who you are, both as a person and as a professional:
Adding a splash of creativity to your customer service associate resume
Boring resumes are no longer an option if you’re looking to impress recruiters.
And no matter whether you’re looking to give your old resume a new life or want to start building a new one from scratch, being at least moderately creative is always a good idea. Do this by adding a ‘favorite books’ section or even a pie chart of what your typical day looks like.
What makes a great customer service associate resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
