Top Customer Service Retail sections that make the best resume
- Header
- Professional summary
- Experience (with numbers & results)
- Relevant skills
- Education
- Certifications
Writing a strong Customer Service Retail experience section
Customer Service Retail Experience Section: Checklist
- List your positions in chronological or reverse-chronological order;
- Go for 4-6 bullet points;
- Add only relevant work experience;
- Include information about the challenges you’ve faced, the actions you’ve taken, and the results you’ve achieved;
- Use action verbs instead of filler words.
Need examples? We looked through thousands of Customer Service Retail resumes and gathered some examples of what the ideal experience section looks like. Check them out below!
- Identified customer needs by asking the right questions and provided appropriate solutions resulting in 25% increase in sales
- Maintained a clean, tidy and fully stocked sales floor and ensured basic merchandising standards were in place resulting in a positive shopping experience for customers
- Assisted in the implementation of planned commercial activities throughout the store, resulting in a 20% increase in sales of department products
- Demonstrated the ability to analyze and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability resulting in a 30% reduction in overstock
- Achieved 100% of sales goals for assigned product range
- Demonstrated expert knowledge of top-selling products and prioritized items resulting in increased customer satisfaction
- Utilized effective communication skills to sell products through different channels including in-person, phone and email resulting in a 15% increase in sales
- Assisted in creating a customer-friendly environment by providing a day out for the whole family
- Achieved an average customer satisfaction rating of 95% by resolving issues quickly and courteously.
- Reduced the average handling time for customer inquiries by 20% through the implementation of a new customer service software.
- Increased the number of repeat customers by 15% by identifying and addressing their concerns in a timely manner.
- Processed an average of 50 orders and returns per day while maintaining a 99% accuracy rate.
- Consistently met and exceeded sales goals by an average of 25% through effective customer engagement and sales techniques.
- Developed and implemented a new visual merchandising strategy, resulting in a 10% increase in sales revenue.
- Resolved an average of 20 customer complaints per week with a 95% satisfaction rating.
- Trained and mentored new sales associates, resulting in a 50% reduction in onboarding time.
- Provided exceptional customer service, resulting in a 25% decrease in customer complaints.
- Resolved customer inquiries via phone and email resulting in a 30% increase in customer satisfaction ratings.
- Processed refunds and exchanges with accuracy resulting in a 10% decrease in return rates.
- Provided excellent customer service resulting in a 20% increase in customer satisfaction ratings.
- Assisted in visual merchandising resulting in a 10% increase in sales of promoted items.
- Processed and balanced cash and credit card transactions with zero discrepancies.
- Achieved a 90% average call resolution rate resulting in a 15% increase in customer satisfaction ratings.
- Processed 50+ orders daily with accuracy resulting in a 10% decrease in order processing time.
- Collaborated with the warehouse team to ensure timely and accurate order fulfillment.
PRO TIP
The person reading your Customer Service Retail resume will be busy, make sure you never waste their time with fluff.
Action Verbs for your Customer Service Retail Resume
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Writing a Strong Skills Section for Your Customer Service Retail Resume
Checklist for an impressive Customer Service Retail resume skills section:
- List both hard and technical skills that are important for the role;
- Check what the job description says and add some keywords based on that;
- Focus only on relevant skills;
- Try not to list things such as “communication”; rather, highlight your soft skills in other sections of your Customer Service Retail resume.
Top skills for your customer service retail resume
Cash handling
Inventory management
Point of sale systems
Product knowledge
Order fulfillment
Data entry
Sales techniques
Customer service software
Refund and exchange procedures
Visual merchandising
Active listening
Empathy
Clear communication
Conflict resolution
Patience
Problem solving
Positive attitude
Adaptability
Attention to detail
Time management
PRO TIP
When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.
Recommended reads:
Customer Service Retail resume header: tips, red flags, and best practices
Making a strong first impression:
- Keep your summary section short and easy to read; avoid long sentences;
- Highlight your total years of experience in the field;
- Mention 1-2 of your biggest achievements and strengths;
- Add a couple of keywords from the job advert.
Resume summary formula:
PRO TIP
Include a link to your portfolio in your resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.
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Formatting Your Customer Service Retail Resume
What’s worse than a .docx resume? A resume with a poorly chosen format.
In general, there are three basic resume formats we advise you to stick with:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
Choosing between them is easy when you’re aware of your applicant profile – it depends on your years of experience, the position you’re applying for, and whether you’re looking for an industry change or not.
The reverse-chronological resume format is just that – all your relevant jobs in reverse-chronological order. It’s great for applicants with lots of experience, no career gaps, and little desire for creativity.
When working with less experienced applicants, we suggest the functional skills-based resume format. It’s great for recent graduates or people with large career gaps. Functional skills-based resumes focus on your personality, the skills you have, your interests, and your education. Ultimately, the idea is to show you’re the perfect fit without putting too much emphasis on your work experience (or lack thereof).
If you’re in the middle or are generally looking to make your resume feel more modern and personal, go for the combination or hybrid resume format. It offers the best of both worlds by combining sections focused on experience and work-related skills and at the same time keeping space for projects, awards, certifications, or even creative sections like ‘my typical day’ and ‘my words to live by’.
Customer Service Retail Resume Formatting Checklist
- Choose the resume format based on your level of experience and the company you’re applying for
- Go for a traditional 10-12p font
- Stick to 1-inch page margins to ensure high readability
- Match the length of your resume to your experience, but don’t go for more than two pages!
To take it a step further, check out how your resume can stand out without leaning too much on the creative side.
