Average resume stats for your industry
Words
280
Pages length
1.6 p
Job titles per resume
3.6
Bullet points per job title
10
Experience
5.4 years
Top Skills for Call Center Representative resume
HARD SKILLS
  • Navision
  • SAP
  • Oracle
  • Microsoft office
  • Call center software
SOFT SKILLS
  • Relationship Building
  • Time Management
  • Storytelling
  • Research / Information Gathering
  • Critical Thinking
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Resume Background
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INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, Call Center Representative positions are at a -1% growth rate, which is slower than average. With that said, there are currently 2,923,400 jobs in the market right now. The total number of jobs is expected to decrease by -34,500 to 2,888,900 in the period of 2020-30.

What’s more, the median annual wage for the Call Center Representative jobs was $35,830 in May 2020. The lowest 10% earned less than $11.59 per hour, and the highest 10% more than $27.80 per hour.

Our conclusion? The Call Center Representative job market is facing competition due to decreasing demand.

Top Call Center Representative sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Call Center Representative resume experience section

Call Center Representative Resume’s Job Experience Checklist:

icon book open

  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Call Center Representative resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
Call Center Representative
Erudite
2017-2018
  • As a Phoner your responsibility is to manage outbound calls and to follow your Teamleader, set personal goals, achieving and exceeding your goals in booking meetings for your local insurer.
  • Targeting canvas subjects only.
  • My personal best is 21 booked meetings in 3 hours.
Work Experience
Call Center Representative
Strat Security
2016-2020
  • As a Seller at Berlingske Media my responsibility was to manage outbound campaigns and selling Berlingske Medias subscriptions.
  • Targeting leads, retention, early win-back and win back campaigns.
  • Field- and Telemarketing.
  • On an average month I generated between 350-400K for the company selling subscriptions only.
Work Experience
Call Center Representative
Candor Corp
2018-2020
  • As a Seller at OnLine Telemarketing I managed large amounts of outbound calls.
  • Insourcing assignments from extern companies.
  • Targeting canvas subjects only.
  • Selling trial subscriptions.
Work Experience
Football and Call center representative
Aexie Swarm
2016-2017
  • General responsibility for accurately updating and overlooking the data in the system
  • Inputting the data provided by a Stadium reporter in the computer interface
  • Monitors if the correct data was input in the system
  • Communication with the customers
Work Experience
Customer Success Call Center Representative
Admire Arts
2021-2022
  • Resolve customer inquiries with speed and accuracy.
  • Effectively communicate technology gaps to product management and engineering leads.
  • Compile and evaluate data using Zendesk and Microsoft Excel.
Work Experience
Call Center Representative
Techbia
2012-2014
  • Answer inbound phone calls.
  • Identify and resolve caller needs.
  • Provide information.
  • Deliver excellent customer service
  • Create reservations for guests.
Work Experience
Call Center Representative
Sanguine
2012-2018
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • Managing large amounts of calls in a timely manner
  • Maintains call center database by entering information
Work Experience
Call Center Representative
Lambent
2011-2018
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
Work Experience
Call Center Representative
Quads
2016-2017
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets
Work Experience
Call Center Representative – Corporate Customers
Hahn Inc
2009-2014
  • Answer inquiries and resolve corporate and VIP customers' issues in regard of the company's services, procedures and products
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Resolve customer complaints and process compliments so that both customer and company benefit.
  • Clarify information and provide solutions and/or suggestions
Work Experience
Senior Call Center Representative
Cogent Data
2018-2020
  • Worked as a team to manage multiple email queues and inbound phone calls
  • Selected to work multiple special projects, such as escalation approvals, order modifications, processing returns, and IT Ticket submissions
  • Assisted in development of the Contact Center Email Team, including writing and editing email templates and the Email Guidelines manual, as well as conducting training meetings to assist in implementing new guidelines during the early growth of the team
Work Experience
Call Center Representative - Corporate customers
Thiel - Larson
2016-2020
  • Handled over 70 corporate customers interactions per day
  • Provided detailed and personalized service to ensure customer retention and satisfaction.
  • Answered customers' questions in a quick and efficient manner.
Work Experience
Call Center Representative
McClure, Leuschke and Balistreri
2009-2014
  • Established and maintained contacts with new and existing customers as per direction of the supervisor
  • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
  • Achieved customer satisfaction rating 97% within six months, exceeding corporate target.
Work Experience
Call Center Representative
Waters and Sons
2020-2022
  • Working with others to deliver the best service.
  • Solving problems quickly and efficiently.
  • Using a multitude of systems to perform necessary tasks.
Work Experience
Call Center representative
Moxie Marketing
2021-2022
  • Client Services: Negotiated with clients to resolve account delinquencies, earning client trust while maintaining loyalty.
  • Up-sells to customers as necessary.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions .
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Strong phone and verbal communication skills along with active listening.
  • Ability to multi-task, set priorities and manage time effectively
Work Experience
CALL CENTER REPRESENTATIVE
Bonefete Fun
2011-2018
  • Handling all skills and customer segments call inquiries, complains, and requests.
  • Promoting the alternative delivery channels in all calls.
  • Cross selling all of the bank products, credit card services, and bank assurance.
  • Delegated by the team leader to handle the team meetings, quality, and performance achievements.
  • Handling trading and stock market inquiries for the bank Brokerage company (UBC).
Work Experience
Call Center Representative
Obelus Concepts
2011-2018
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Determines requirements by working with customers.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Maintains call center database by entering information.
Work Experience
Call Center Representative
McClure, Leuschke and Balistreri
2020-2022
  • Handling inbound calls for hotel reservations for Singaporeans & Malaysian customers. Attend seminars and training for new hotel opening and their amenities.
  • Ability to seek information and detail regarding customer inquiry especially amenities and policies of the hotel. Ability to navigate IRIS set up by the company.
  • Commendations from customer regarding a job well done and high customer satisfaction surveys. Consistently meeting company metrics such as revenue return and handling time of calls
Work Experience
Call Center Representative
Cogent Data
2016-2020
  • Accomplish sales and organization mission by completing related results as needed.
  • Obtains client information by answering telephone calls; interviewing clients; verifying information
  • Establishes policies by entering client information; confirming pricing.
  • Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures
  • Update job knowledge by studying new product descriptions; participating in educational opportunities
PRO TIP
pro tip icon

Don't make the same mistake everyone else does. What we mean is, don't list your Call Center Representative job responsibilities instead of your achievements. Recruiters know what you do. They want to know what kind of difference you can bring to their company. Focus on what you've accomplished.

Action Verbs for your Call Center Representative Resume

At Enhancv, we went through countless Call Center Representative resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Call Center Representative Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Call Center Representative resume
HARD SKILLS
  • Navision
  • SAP
  • Oracle
  • Microsoft office
  • Call center software
  • Gmail
  • Power Pivot
  • Power Point
SOFT SKILLS
  • Relationship Building
  • Time Management
  • Storytelling
  • Research / Information Gathering
  • Critical Thinking
  • Problem Solving
  • Tech Savvy
  • Networking
PRO TIP
pro tip icon

When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.

what to write in your resume header

CHECKLIST For Your Call Center Representative Resume Header

icon book open

  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
pro tip icon

Include a link to your portfolio in your Call Center Representative resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.

Call Center Representative Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Call Center Representative resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
writing icon

Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
pro tip icon

Highlight specific past projects that you’re most proud of in your summary. It sets an excellent tone for the rest of your resume. You can talk about all of your former jobs in your work experience section later on.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Call Center Representative resume

Certification Image
Getting Started with Call Center Training
Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated.
Certification Image
Call Center, The Essential guide
Learn how to thrive in a call center and run a call center with the help of the experience King.
Certification Image
Call Center Training
Call Center Training will lower costs as it can reduce turnover. You will learn the skills to improve productivity and p
Certification Image
Call/Contact Center Management, The essential Guide
What you need to know about Managing a Call/Contact Center
PRO TIP
pro tip icon

If you hold a certain major and a minor, your majors should be mentioned first.

Call Center Representative Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Call Center Representative Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
pro tip icon

If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Call Center Representative resume:

Call Center Representative Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Call Center Representative resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Call Center Representative Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-14

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