As a client engagement manager, articulating your diverse set of skills and experiences in customer relationship management can be a daunting task on your resume. Our guide offers targeted advice to help you clearly highlight your expertise in fostering client relationships and driving engagement, ensuring you stand out to potential employers.
- Format your client engagement manager resume to ensure that it balances professionalism with creativity, and follows the best practices.
- Match the client engagement manager job requirements by including industry keywords on your resume.
- Use various resume sections to showcase your skills and achievements to answer why you're the best candidate for the client engagement manager role.
Take inspiration from leading client engagement manager resume examples to learn how to tailor your experience.
- Corporate Account Manager Resume Example
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- Pharmaceutical Sales Resume Example
- Apple Retail Resume Example
- Starbucks Store Manager Resume Example
- Regional Account Manager Resume Example
- National Account Manager Resume Example
- Territory Sales Representative Resume Example
- Phone Sales Resume Example
Don't stress out over your client engagement manager resume format
Remember, the elaborate design of your client engagement manager resume isn't what impresses recruiters most. They are primarily searching for candidates who meet the job requirements. The main aim of your resume should be to clearly and concisely explain why employers should hire you.
Here are four straightforward steps to consider in your client engagement manager resume design:
- Organize your resume based on experience: Start with your most recent roles. Besides using reverse chronological order, choose jobs relevant to the position you're applying for.
- Include your contact details (and portfolio or LinkedIn link) in your resume's header to ensure recruiters can easily reach you. If considering adding a professional photo, check acceptable practices in different countries first.
- Don't omit essential client engagement manager resume sections such as the summary or objective, experience, and education. These sections should reflect your career progression and align with job requirements.
- Maintain conciseness in your resume. For those with less than ten years of experience, a one-page format is advisable.
Regarding the format to submit your client engagement manager resume, PDF is preferable. PDFs are more likely to maintain their formatting when processed through recruitment software or ATS, saving you time in the application process.
When selecting a font for your client engagement manager resume, consider the following:
- Choose ATS-friendly fonts such as Exo 2, Volkhov, Lato, etc., to keep your resume's content legible;
- All serif and sans-serif fonts are easily readable by ATS;
- While Arial and Times New Roman are common choices, opting for unique typography can help your resume stand out.
Concerned about ATS compatibility with charts and infographics? Our recent study has debunked this and other myths.
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Always remember that your client engagement manager certifications can be quantified across different resume sections, like your experience, summary, or objective. For example, you could include concise details within the expertise bullets of how the specific certificate has improved your on-the-job performance.
The key to your client engagement manager job-winning resume - present your expertise with these sections:
- A header to make your resume more scannable
- Snapshot of who you are as a professional with your resume soft skills, achievements, and summary or objective
- Job advert keywords in the skills section of your resume
- Resume experience quantifying your past job successes with metrics
- A relevant education, certification, and technical sills section to provide background to your technological/software capabilities
What recruiters want to see on your resume:
- Proven experience in client relationship management, account management, or a similar role in maintaining and growing client accounts.
- Strong communication and interpersonal skills, evidenced by previous successful negotiations or partnerships with clients.
- Demonstrable track record of meeting or exceeding sales targets and key performance indicators (KPIs) relevant to client engagement.
- Experience in project management, including the ability to oversee project timelines, manage resources, and coordinate cross-functional teams to deliver client solutions.
- Knowledge of CRM software and client management tools, with an emphasis on using these tools to track client interactions, manage accounts, and analyze client data to drive retention and growth.
The experience section or the essence of your professional client engagement manager resume
Recruiters always have and always will appreciate well-written client engagement manager resume experience sections.
The experience section is perhaps the most crucial element of your professional presentation, as it needs to answer job requirements while showcasing your technical expertise and personality.
Create your best resume experience section yet by:
- Selecting only relevant experience items to the role you're applying for;
- Always ensure you've listed a metric to quantify your success alongside each experience item;
- Create a narrative that showcases your client engagement manager career succession: this goes to show the time and effort you've invested in the field to build your experience from the ground up;
- Within each experience bullet, consider a problem you've solved, the skills you've used, and the bigger impact this has made in the organization.
Take a look at how other real-life professionals have curated their experience with the client engagement manager samples below:
- Managed a portfolio of 50+ key accounts and cultivated relationships with decision-makers, enhancing client retention by 15% within the first year.
- Led the implementation of a client feedback system that helped identify service gaps and implemented improvements, leading to a 20% increase in client satisfaction scores.
- Coordinated cross-functional teams to execute customized client engagement strategies for high-profile accounts, boosting upselling opportunities by 25%.
- Developed and managed a new client onboarding program that reduced time-to-first-value by 30% and helped to secure a 98% client retention rate.
- Spearheaded a digital engagement initiative utilizing CRM and marketing automation platforms, which increased lead conversion rates by 18%.
- Negotiated and closed deals with Fortune 500 companies, contributing to a $4M increase in annual recurring revenue.
- Piloted a client loyalty program that resulted in a 10% uplift in repeat business and helped establish long-term partnerships with key industry players.
- Instrumental in expanding the company's market presence in the APAC region, acquiring 20 new enterprise accounts in the first two years.
- Launched a targeted content marketing strategy tailored to client industries, which led to a 35% increase in web traffic and enhanced brand visibility.
- Organized and led quarterly business review meetings with all clients, providing insights and action plans that improved product adoption by 40%.
- Played a pivotal role in the beta testing of a new SaaS product, collecting and interpreting client feedback to shape the final release, which then exceeded adoption targets by 200%.
- Established a cross-sell strategy within existing accounts that generated an additional $1.5M in revenue over a 12-month period.
- Led a team of account managers in developing personalized client success maps, which reduced churn by 22% and secured multiple contract renewals.
- Contributed to the design and launch of an interactive client portal that enhanced self-service capabilities and reduced support tickets by 30%.
- Implemented a strategic upsell program that consistently achieved quarterly sales targets, contributing to a 10% year-over-year revenue growth for the company.
- Collaborated with the product team to integrate client feedback into future product cycles, ensuring client needs were met and supporting a 50% improvement in product satisfaction ratings.
- Managed strategic client partnerships that resulted in three industry-leading clients signing multi-year contracts totaling over $5M in value.
- Directed a client appreciation event series that significantly improved client engagement levels and was correlated with a 20% reduction in client turnover.
- Served as the primary liaison between the company and a portfolio of 30 enterprise clients, navigating complex negotiations that retained top clients during a major pricing strategy shift.
- Streamlined communication procedures with clients, resulting in a 40% reduction in average response time and a significant improvement in client satisfaction.
- Developed and delivered customized training sessions for clients on new product features, which were instrumental in a 25% increase in usage rates among trained clients.
- Initiated and chaired a monthly innovation forum with top-tier clients that fostered collaborative problem-solving, driving the co-creation of three new marketable services.
- Successfully managed the turnaround of a distressed client account, recovering a strategic partnership and securing a contract extension worth $2.5M.
- Curated and executed a tailored executive engagement program for C-level clients, deepening relationships and resulting in a 40% increase in strategic engagement.
- Orchestrated the merger of client databases following a major acquisition, ensuring a seamless transition for clients with zero downtime reported.
- Developed a comprehensive data-driven approach to client segmentation that allowed for more personalized engagement strategies and a 15% improvement in cross-selling success rates.
- Leveraged advanced analytics to identify trends in client behavior, enabling the introduction of targeted product offerings that appealed to previously untapped market segments.
- Implemented a client-centric culture by rolling out a company-wide training program, which was instrumental in achieving the highest client satisfaction ratings in the company's history.
- Secured a pivotal role in penetrating a new market vertical, contributing to a 20% growth in the client base within the first year of market entry.
- Orchestrated the end-to-end planning and execution of an annual thought leadership summit that connected key clients with industry experts, enhancing the company's brand reputation and solidifying key client relationships.
Quantifying impact on your resume
- Highlight the number of high-value client accounts managed and the total revenue these accounts represent to demonstrate strategic relationship management.
- Include the percentage growth of client portfolios due to upselling or cross-selling efforts to showcase sales acumen.
- Specify the amount of revenue saved through negotiation or the implementation of cost-saving initiatives for clients to illustrate financial savvy.
- Document the number and scale of successful projects led, including the monetary impact, to reflect project management competencies.
- List the percentage increase in client satisfaction scores or retention rates to display client service excellence.
- Mention the total number of team members led or coached, reflecting leadership and team development skills.
- Report on the efficiency improvements achieved in client engagement processes, using metrics like reduced time to resolution.
- Quantify the impact of digital transformation initiatives on clients’ operations with relevant statistics or financial metrics.
Action verbs for your client engagement manager resume
Guide for client engagement manager professionals kicking off their career
Who says you can't get that client engagement manager job, even though you may not have that much or any experience? Hiring managers have a tendency to hire the out-of-the-blue candidate if they see role alignment. You can show them why you're the best candidate out there by:
- Selecting the functional skill-based or hybrid formats to spotlight your unique value as a professional
- Tailoring your client engagement manager resume to always include the most important requirements, found towards the top of the job ad
- Substituting the lack of experience with other relevant sections like achievements, projects, and research
- Pinpoint both achievements and how you see yourself within this specific role in the client engagement manager resume objective.
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The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.
Key hard skills and soft skills for your client engagement manager resume
At the top of any recruiter client engagement manager checklist, you'd discover a list of technical competencies, balanced with personal skills.
Hard or technical skills are your opportunity to show how you meet the essential responsibilities of the role. The ability to use a particular job-crucial technology or software would also hint to recruiters whether you'd need a prolonged period of on-the-job training - or you'd fit right in the job.
But to land your dream role, you'd also need to demonstrate a variety of soft or people resume skills . Employers care about soft skills as they show how each candidate would fit into the team and company culture.
Both types of skills are specific and to best curate them on your resume, you'd need to:
- Create a skill section within which you showcase your hard and soft skills and present how they help you succeed.
- List specific examples of projects, tasks, or competitions, within which your skill set has assisted your results.
- Soft skills are harder to measure, so think about situations in which they've helped you thrive. Describe those situations concisely, focusing on how the outcome has helped you grow as a professional.
- Metrics of success - like positive ROI or optimized workplace processes - are the best way to prove your technical and people skills.
Take a look at some of client engagement manager industry leaders' favorite hard skills and soft skills, as listed on their resumes.
Top skills for your client engagement manager resume:
customer relationship management (CRM)
data analysis and reporting
project management
marketing principles
strategic planning
sales planning and execution
communication technology proficiency
understanding of customer success metrics
financial acumen
market research
empathy
active listening
effective communication
leadership
problem-solving
negotiation
adaptability
teamwork
customer-oriented mindset
time management
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If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.
Including your education and certification on your client engagement manager resume
The significance of your resume education section is paramount. It can show your diverse talents and experiences that are relevnt to the position.
- Incorporate educational qualifications, mentioning the institution and period.
- If you're on your academic journey, pinpoint your expected completion date.
- Opt for leaving out degrees that don't serve the job's purpose.
- Provide an overview of your educational experiences if it spotlights your milestones.
When recruiting for client engagement manager roles, candidates with relevant education and certification definitely stand out amongst competitors.
Showcase your academic background in the best way possible by:
- Listing all degrees and certifications that are part of the candidate qualifications in the client engagement manager advert
- Including any extra certificates, if they make sense to your application
- Not going over the top in details - the certificate name, institution, and dates are enough
- If you're in the process of obtaining a degree or certificate that's relevant to the job, include your expected graduation/certification dates
The education and certification sections help back up your application with years of experience in the industry or niche.
Select some of the most cutting-edge or applicable credentials for your next client engagement manager application from our list:
The top 5 certifications for your client engagement manager resume:
- Certified Client Engagement Professional (CCEP) - Sales & Marketing Executives International (SMEI)
- Project Management Professional (PMP) - Project Management Institute (PMI)
- Professional Certified Marketer (PCM) - American Marketing Association (AMA)
- Certified Business Relationship Manager (CBRM) - Business Relationship Management Institute (BRMI)
- Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
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If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.
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The summary or objective: focusing on the top one-third of your resume
It's a well-known fact that the top one-third of your client engagement manager resume is the make-it-or-break-it moment of your application. The resume summary and objective could help you further build up your professional profile.
- If you have plenty of career highlights behind your back, use the resume summary . The client engagement manager summary immediately focuses recruiters' attention on what matters most within your experience.
- The resume objective is the perfect choice for balancing your career achievements with your vision. Use it to state precisely how you see yourself in a couple of years' time - as part of the company you're applying for.
Both the resume summary and resume objective can be your value pitch to potential employers: answering what makes your application unique and the top choice for the client engagement manager role. They both have to be specific and tailored - as there's no one-size-fits-all approach to writing your client engagement manager summary or objective. Use the client engagement manager examples below as a starting point:
Resume summaries for a client engagement manager job
- With over 12 years of proven experience in client relations and project management at a leading marketing firm, this candidate excels in strategic client engagement. Expertise in crafting tailored solutions that enhance client satisfaction, with a track record of securing key accounts and boosting revenue by 35% within two years.
- Dynamic former software development manager transitioning into client engagement, bringing a unique perspective to building client relationships. Leveraging 8 years of team leadership and a knack for translating technical jargon into client-friendly language, aiming to boost client retention and project success.
- Adept at identifying client needs and delivering exceptional service, this former financial advisor with a 7-year tenure is now pursuing a career in client engagement management. Equipped with strong interpersonal and analytical skills, striving to foster lasting client partnerships and drive business growth.
- Stepping into the client engagement arena, this enthusiastic professional offers a unique blend of entrepreneurial spirit and 5 years of customer service expertise. Eager to apply a client-centered approach to create meaningful interactions and align client goals with strategic business outcomes.
- Seeking a dynamic start in client engagement management, this recent graduate is eager to deploy excellent communication skills and a fresh academic understanding of market trends. Determined to leverage a passion for relationship-building to achieve client objectives and support company growth initiatives.
- Aspiring to embark on a career in client engagement management, this individual aims to utilize a strong foundation in sales and public speaking to champion client satisfaction. Committed to learning cutting-edge engagement strategies and fostering robust client relationships in a growth-focused organization.
Four more sections for your client engagement manager resume
Your client engagement manager resume can be supplemented with other sections to highlight both your personality and efforts in the industry. Use the ones you deem most relevant to your experience (and the role):
- Awards - to celebrate your success;
- Interests - to detail what you're passionate about outside of work (e.g. music, literature, etc.);
- Publications - to show your footprint in the wider community;
- Projects - to pinpoint noteworthy achievements, potentially even outside of work.
Key takeaways
At the end of our guide, we'd like to remind you to:
- Invest in a simple, modern resume design that is ATS friendly and keeps your experience organized and legible;
- Avoid just listing your responsibilities in your experience section, but rather focus on quantifiable achievements;
- Always select resume sections that are relevant to the role and can answer job requirements. Sometimes your volunteering experience could bring more value than irrelevant work experience;
- Balance your technical background with your personality traits across various sections of your resume to hint at how much time employers would have to invest in training you and if your profile would be a good cultural fit to the organization;
- Include your academic background (in the form of your relevant higher education degrees and certifications) to show recruiters that you have the technical basics of the industry covered.
