Top service advisor sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
A service advisor resume experience section to be proud of
Writing a strong experience section for your service advisor resume.
- List your previous jobs in chronological or reverse-chronological format;
- Use no more than 4-6 bullets per position;
- Mention only relevant work experience;
- Describe the tasks you were responsible for and how you managed to exceed expectations;
- Show you’re able to take charge by choosing action verbs over buzzwords.
Looking for real-life examples of what a strong experience section looks like? Check out our suggestions below!
- Performed extensive customer service functions as a 5 Star Credit Card and Mortgage Specialist
- Appointed Escalation and Floor Support for Sydney Servicing II
- Developed and monitored new starters in Direct Learning Academy
- Consistently achieved above and beyond in all KPI's
- Received 4 recognition awards for performance and quality
- Performed extensive customer service functions as a 5 Star Credit Card and Mortagage Specialist
- Appointed Escalation and Floor Support for Sydney Servicing II
- Developed and monitored new starters in Direct Learning Academy
- Consistently achieved above and beyond in all KPI's
- Received 4 recognition awards for performance and quality
- Solving problems and providing support to all customers via phone calls and emails
- Maintaining the database and constantly updating the information
- Achieving the daily targets and successfully working with the team of app. 60 people
- Performed extensive customer service functions as a 5 Star Credit Card and Mortagage Specialist
- Appointed Escalation and Floor Support for Sydney Servicing II
- Developed and monitored new starters in Direct Learning Academy
- Consistently achieved above and beyond in all KPI's
- Received 4 recognition awards for performance and quality
- Informed customers about the status of their shipments.
- Advised customers on services and requirements.
- Support collegues with the english calls.
- Developed first-hand on-the-ground understanding of NAB products and customers.
- Won Gold Plus 'Best and Fairest' Award as nominated by colleagues for exceptional teamwork and performance.
- Achieved 'Blue Behaviour Gate' on annual performance review for exemplary behaviour in line with NAB Corporate Principles, demonstrating passionate work ethic and proficiency as a fast learner.
- Provide professional and efficient customer service to customers over the phone and via written communication
- Provide information regarding Council services, policies and procedures (27 City Councils and Regional Councils in New Zealand)
- Communicate with external clients, contractors (Higgins, NZTA, Fulton Hogan, Security Companies and so on) to pass on tasks and inquiries
- Provide solutions for issues within the councils’ responsibilities such as noise, parking, animal, pollution, and urban management, etc.
- Lead the team in technical sales and customer recognition from surveys for the year worked.
- Supported all Windows operating systems and Mac operating systems as well as all Microsoft software (Microsoft Office and Windows 7).
- Used creative problem-solving skills working with co-workers and other teams, as necessary, to ensure client’s problem is resolved.
- Came up with and led the idea of having a technical bench team which were Product Advisors the Service Advisors would train in the role as backup.
- Trained employees on Windows 8 and Microsoft Office 2010/2013.
- Highly motivated individual with experience in a fast paced and sales driven industry.
- Enthusiastic with a positive attitude.
- Excellent customer service experience with diverse skills in engaging a wide range of audiences.
- Money handling experience.
- Setting, confirming and preparing for appointments with customers to expedite their service experience
- Determining vehicle needs based on customer information and a vehicle walk-around
- Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
- Following up with Customers to ensure satisfaction
- Providing an exceptional customer experience to drive loyalty
- Performed general office duties including answering telephones, filing, making copies and faxes.
- Enhanced interpersonal skills through individual contact with customers and administration.
- Managed all customer service activities including sales of automotive services and products
- Provided exceptional customer service via Facebook and Twitter channels
- Exceeded both individual and team KPI's
- Demonstrated keen ability to multitask and prioritise workload
- Providing first class customer service, profiling accounts and generating sales.
- Assisting with the roll out of online software for company website.
- Day to day administration and problem solving under pressure.
- Received and resolved over 20,000 complex customer account queries and complaints
- Created customer satisfaction by supporting a wide array of account that included pay monthly, pay and go and Iphone/Blackberry technical
- Improved the business by demonstrating best ways of achieving sales and high customer satisfaction/retention, Numerous awards
- Floor-walked new starters to ensure proficiency in new systems and clear understanding of business process
- Recommended necessary service and repair procedures for customer's Ford, Lincoln and Mercury vehicles.
- Opened over 13 job cards daily accurately so repairs are “Fixed Right the First Time”.
- Generated additional revenue by up-selling accessories and service warranties.
- Followed up and updated customers whilst ensuring high Customer View Point ratings.
- Responsible for reservations
- Supported launch of Cowshed's 'Cheeky' product line by coordinating front and back office logistics
- Assisted with the Q&A of booking system roll-outs and new product line systems integration
- Responsible for Front of house activities
- Supported launch of Cowshed's 'Cheeky' product line by coordinating front and back office logistics
- Assisted with the Q&A of booking system roll-outs and new product line systems integration.
PRO TIP
Check the Service Advisor job description for inspiration. Look for similarities between your employer’s values and your experience.
Action verbs for your service advisor resume
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Taking Control of Your Service Advisor Resume’s Skills Section
A skills section that shows what you’re capable of includes:
- Keywords from the job advert to help you pass ATS;
- Both hard and soft skills, incl. technical skills and people skills;
- Skills that are relevant to the position you’re applying for;
- No more than 15 skills – to keep your resume readable.
Top skills for your service advisor resume
Outlook
SAP
Hyperion
Qlikview
MS Office
Basware
Baan
iScala
Relationship Building
Time Management
Storytelling
Research / Information Gathering
Critical Thinking
Problem Solving
Tech Savvy
Networking
PRO TIP
Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.
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Service advisor resume header: tips, red flags, and best practices
Checklist for your service advisor resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
Recommended reads:
PRO TIP
Some companies, states, and countries have policies about identifying information like photos on your Service Advisor resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.
A service advisor resume summary that spotlights your achievements
Checklist: a strong service advisor resume summary:
- Use adjectives that highlight the character traits you’re most proud of;
- Mention 1-2 of your biggest achievements;
- Add keywords from the job advert to increase your chances of passing ATS;
- Keep the recruiter’s attention by going for short sentences.
Resume Summary Formula:
PRO TIP
When writing a resume summary or objective, avoid first-person narrative.
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Creating an impressive education section for your service advisor resume
The education section: checklist
- List your degrees in reverse-chronological order;
- Include your degree subject, place of study, name of institution, and year of graduation;
- Add a line or two about your relevant certifications;
- Mention some classes and projects that have helped you gain additional skills.
Top Certifications for Your Service Advisor Resume
The Role of Automotive Service Advisor
Deliver the exceptional customer service experience to your customers.
Customer Service Mastery: Delight Every Customer
Master Customer Service using this practical customer care course
[2022] Customer Service 2.0: Learn Digital Customer Service
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.
Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!
Customer Service: Soft Skills Fundamentals
How to keep your head when everyone else is losing theirs
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PRO TIP
There are dozens of certifications that you can claim as a Service Advisor. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
A professional format for your service advisor resume
There are some aspects worth taking into consideration when choosing the format of your Service Advisor resume. These include the position and company you’re applying for, your total years of experience, whether you’ve been through some employment gaps, and so on.
Generally speaking, there are three basic resume formats for you to choose from:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
The reverse-chronological resume format is just that: all your jobs listed in a reverse-chronological way, starting from the most recent and moving backward. It’s great for highly experienced professionals with over 10 years in the industry behind their backs. The reason for this: it’s almost entirely focused on experience and achievements.
The functional skills-based resume format, on the other hand, is just the opposite. It’s based on your skills, personality, and expertise. It highlights what you’re capable of even when you don’t have sufficient work experience. This makes it great for students, recent graduates, or people with larger career gaps.
If neither of these sounds like you, go for the combination resume format. It’s a combination of the best characteristics of other formats, which makes it great for showcasing different aspects of your career and education. It also gives you plenty of options to choose from – in terms of colors, structure, and sections.
Check out our additional tips on perfecting your Service Advisor resume’s style and layout:
- Choose traditional 1-inch resume margins;
- Go for a serif or sans serif resume font that’s easy to read yet looks professional (e.g. Arial, Verdana, or Calibri);
- Keep your Service Advisor resume short: one-page template are preferable, but if you have over 10 years of experience, you can also go for a two-page format;
- Save your resume as PDF and choose a suitable name, e.g. NameSurnameResume;
Tired of looking for ways to make your resume stand out? Read this article!
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PRO TIP
Test your draft Service Advisor resume by sending it out to peers and mentors in your circles. Ask them to review it as if they are hiring you for a project and implement the feedback afterwards.
Additional sections for your service advisor resume
After drafting the required sections of your Service Advisor resume, it’s now time to move to something a bit more fun. There are a number of sections you can add to your resume depending on the company, the position, and how you’re feeling in general:
Adding the right kind of creativity to your service advisor resume
It is through creativity that we express ourselves. And trust us, it’s important to show at least a bit of your personality if you want to leave a strong first impression.
But what are the ways to add creativity to your Service Advisor resume? Well, you can either go for a colorful and engaging template, or you could add some out-of-the-box sections, such as ‘life philosophy’ or ‘what my typical day looks like’.
It’s up to you! Just make sure that the level of creativity matches the position, the company, and the industry you’re applying for.
What makes a great service advisor resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
