Average resume stats for your industry
Words
400
Pages length
1.7 p
Job titles per resume
3.7
Bullet points per job title
9.9
Experience
5.2 years
Top Skills for Service Advisor resume
HARD SKILLS
  • Outlook
  • SAP
  • Hyperion
  • Qlikview
  • MS Office
SOFT SKILLS
  • Relationship Building
  • Time Management
  • Storytelling
  • Research / Information Gathering
  • Critical Thinking
Resume Example Fold Background
Resume Background

Top Service Advisor sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Service Advisor resume experience section

Service Advisor Resume’s Job Experience Checklist:

icon book open

  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Service Advisor resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
Service Advisor
Techbia
2021-2022
  • Performed extensive customer service functions as a 5 Star Credit Card and Mortgage Specialist
  • Appointed Escalation and Floor Support for Sydney Servicing II
  • Developed and monitored new starters in Direct Learning Academy
  • Consistently achieved above and beyond in all KPI's
  • Received 4 recognition awards for performance and quality
Work Experience
Service Advisor
Littel Group
2011-2018
  • Performed extensive customer service functions as a 5 Star Credit Card and Mortagage Specialist
  • Appointed Escalation and Floor Support for Sydney Servicing II
  • Developed and monitored new starters in Direct Learning Academy
  • Consistently achieved above and beyond in all KPI's
  • Received 4 recognition awards for performance and quality
Work Experience
Customer Service Advisor
Erudite
2015-2019
  • Solving problems and providing support to all customers via phone calls and emails
  • Maintaining the database and constantly updating the information
  • Achieving the daily targets and successfully working with the team of app. 60 people
Work Experience
Customer Service Advisor
Bravura Inc
2012-2014
  • Solving problems and providing support to all customers via phone calls and emails
  • Maintaining the database and constantly updating the information
  • Achieving the daily targets and successfully working with the team of app. 60 people
Work Experience
Service Advisor
Hahn Inc
2017-2020
  • Performed extensive customer service functions as a 5 Star Credit Card and Mortagage Specialist
  • Appointed Escalation and Floor Support for Sydney Servicing II
  • Developed and monitored new starters in Direct Learning Academy
  • Consistently achieved above and beyond in all KPI's
  • Received 4 recognition awards for performance and quality
Work Experience
Service Advisor.
Nixue Root
2012-2018
  • Establish customer's needs.
  • Promote sales of additional service work.
  • Handle warranty policy within the authority given.
  • Promote customer satisfaction and handle customer complaints.
Work Experience
Customer Service Advisor
Turner - Wisoky
2017-2020
  • Informed customers about the status of their shipments.
  • Advised customers on services and requirements.
  • Support collegues with the english calls.
Work Experience
Service Advisor and Financial Planning Referral Specialist
Innovation Arch
2015-2017
  • Developed first-hand on-the-ground understanding of NAB products and customers.
  • Won Gold Plus 'Best and Fairest' Award as nominated by colleagues for exceptional teamwork and performance.
  • Achieved 'Blue Behaviour Gate' on annual performance review for exemplary behaviour in line with NAB Corporate Principles, demonstrating passionate work ethic and proficiency as a fast learner.
Work Experience
Contact Service Advisor
Eco Focus
2018-2020
  • Provide professional and efficient customer service to customers over the phone and via written communication
  • Provide information regarding Council services, policies and procedures (27 City Councils and Regional Councils in New Zealand)
  • Communicate with external clients, contractors (Higgins, NZTA, Fulton Hogan, Security Companies and so on) to pass on tasks and inquiries
  • Provide solutions for issues within the councils’ responsibilities such as noise, parking, animal, pollution, and urban management, etc.
Work Experience
Service Advisor
Thiel - Larson
2021-2022
  • Lead the team in technical sales and customer recognition from surveys for the year worked.
  • Supported all Windows operating systems and Mac operating systems as well as all Microsoft software (Microsoft Office and Windows 7).
  • Used creative problem-solving skills working with co-workers and other teams, as necessary, to ensure client’s problem is resolved.
  • Came up with and led the idea of having a technical bench team which were Product Advisors the Service Advisors would train in the role as backup.
  • Trained employees on Windows 8 and Microsoft Office 2010/2013.
Work Experience
Customer Service Advisor
Erudite
2017-2021
  • Highly motivated individual with experience in a fast paced and sales driven industry.
  • Enthusiastic with a positive attitude.
  • Excellent customer service experience with diverse skills in engaging a wide range of audiences.
  • Money handling experience.
Work Experience
Service Advisor
DuBuque, Conroy and Durgan
2017-2021
  • Setting, confirming and preparing for appointments with customers to expedite their service experience
  • Determining vehicle needs based on customer information and a vehicle walk-around
  • Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
  • Following up with Customers to ensure satisfaction
  • Providing an exceptional customer experience to drive loyalty
Work Experience
Customer Service Advisor
Altenwerth Group
2016-2020
  • Performed general office duties including answering telephones, filing, making copies and faxes.
  • Enhanced interpersonal skills through individual contact with customers and administration.
  • Managed all customer service activities including sales of automotive services and products
Work Experience
Social Media Member Service Advisor
Metz - McCullough
2017-2018
  • Provided exceptional customer service via Facebook and Twitter channels
  • Exceeded both individual and team KPI's
  • Demonstrated keen ability to multitask and prioritise workload
Work Experience
Customer Service Advisor
Sanguine
2012-2018
  • Providing first class customer service, profiling accounts and generating sales.
  • Assisting with the roll out of online software for company website.
  • Day to day administration and problem solving under pressure.
Work Experience
Customer Service Advisor
Monk
2017-2020
  • Received and resolved over 20,000 complex customer account queries and complaints
  • Created customer satisfaction by supporting a wide array of account that included pay monthly, pay and go and Iphone/Blackberry technical
  • Improved the business by demonstrating best ways of achieving sales and high customer satisfaction/retention, Numerous awards
  • Floor-walked new starters to ensure proficiency in new systems and clear understanding of business process
Work Experience
Service Advisor
Nixue Root
2009-2014
  • Recommended necessary service and repair procedures for customer's Ford, Lincoln and Mercury vehicles.
  • Opened over 13 job cards daily accurately so repairs are “Fixed Right the First Time”.
  • Generated additional revenue by up-selling accessories and service warranties.
  • Followed up and updated customers whilst ensuring high Customer View Point ratings.
Work Experience
Customer Service Advisor
Erudite
2017-2020
  • Responsible for reservations
  • Supported launch of Cowshed's 'Cheeky' product line by coordinating front and back office logistics
  • Assisted with the Q&A of booking system roll-outs and new product line systems integration
Work Experience
Customer Service Advisor
Hahn Inc
2017-2020
  • Responsible for Front of house activities
  • Supported launch of Cowshed's 'Cheeky' product line by coordinating front and back office logistics
  • Assisted with the Q&A of booking system roll-outs and new product line systems integration.
PRO TIP
pro tip icon

Check the Service Advisor job description for inspiration. Look for similarities between your employer’s values and your experience.

Action Verbs for your Service Advisor Resume

At Enhancv, we went through countless Service Advisor resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Service Advisor Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Service Advisor resume
HARD SKILLS
  • Outlook
  • SAP
  • Hyperion
  • Qlikview
  • MS Office
  • Basware
  • Baan
  • iScala
SOFT SKILLS
  • Relationship Building
  • Time Management
  • Storytelling
  • Research / Information Gathering
  • Critical Thinking
  • Problem Solving
  • Tech Savvy
  • Networking
PRO TIP
pro tip icon

Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.

what to write in your resume header

CHECKLIST For Your Service Advisor Resume Header

icon book open

  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
pro tip icon

Some companies, states, and countries have policies about identifying information like photos on your Service Advisor resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.

Service Advisor Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Service Advisor resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
writing icon

Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
pro tip icon

When writing a resume summary or objective, avoid first-person narrative.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Service Advisor resume

Certification Image
The Role of Automotive Service Advisor
Deliver the exceptional customer service experience to your customers.
Certification Image
Customer Service Mastery: Delight Every Customer
Master Customer Service using this practical customer care course
Certification Image
[2022] Customer Service 2.0: Learn Digital Customer Service
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.
Certification Image
Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!
Certification Image
Customer Service: Soft Skills Fundamentals
How to keep your head when everyone else is losing theirs
PRO TIP
pro tip icon

There are dozens of certifications that you can claim as a Service Advisor. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

Service Advisor Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Service Advisor Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
pro tip icon

Test your draft Service Advisor resume by sending it out to peers and mentors in your circles. Ask them to review it as if they are hiring you for a project and implement the feedback afterwards.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Service Advisor resume:

Service Advisor Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Service Advisor resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Service Advisor Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-14

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