Average resume stats for your industry
Words
400
Pages length
1.7 p
Job titles per resume
Bullet points per job title
9.9
Experience
5.2 years
Top Skills for Service Advisor resume
HARD SKILLS
  1. Outlook
  2. SAP
  3. Hyperion
  4. Qlikview
  5. MS Office
SOFT SKILLS
  1. Relationship Building
  2. Time Management
  3. Storytelling
  4. Research / Information Gathering
  5. Critical Thinking
Resume Background
top sections icon

Top Service Advisor sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

A Service Advisor resume experience section to be proud of

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Writing a Strong Experience Section for Your Service Advisor Resume:
  • List your previous jobs in chronological or reverse-chronological format;
  • Use no more than 4-6 bullets per position;
  • Mention only relevant work experience;
  • Describe the tasks you were responsible for and how you managed to exceed expectations;
  • Show you’re able to take charge by choosing action verbs over buzzwords.

Looking for real-life examples of what a strong experience section looks like? Check out our suggestions below!

Work Experience
Service Advisor
Techbia
2021-2022
  • Performed extensive customer service functions as a 5 Star Credit Card and Mortgage Specialist
  • Appointed Escalation and Floor Support for Sydney Servicing II
  • Developed and monitored new starters in Direct Learning Academy
  • Consistently achieved above and beyond in all KPI's
  • Received 4 recognition awards for performance and quality
Work Experience
Service Advisor
Littel Group
2011-2018
  • Performed extensive customer service functions as a 5 Star Credit Card and Mortagage Specialist
  • Appointed Escalation and Floor Support for Sydney Servicing II
  • Developed and monitored new starters in Direct Learning Academy
  • Consistently achieved above and beyond in all KPI's
  • Received 4 recognition awards for performance and quality
Work Experience
Customer Service Advisor
Erudite
2015-2019
  • Solving problems and providing support to all customers via phone calls and emails
  • Maintaining the database and constantly updating the information
  • Achieving the daily targets and successfully working with the team of app. 60 people
Work Experience
Customer Service Advisor
Bravura Inc
2012-2014
  • Solving problems and providing support to all customers via phone calls and emails
  • Maintaining the database and constantly updating the information
  • Achieving the daily targets and successfully working with the team of app. 60 people
Work Experience
Service Advisor
Hahn Inc
2017-2020
  • Performed extensive customer service functions as a 5 Star Credit Card and Mortagage Specialist
  • Appointed Escalation and Floor Support for Sydney Servicing II
  • Developed and monitored new starters in Direct Learning Academy
  • Consistently achieved above and beyond in all KPI's
  • Received 4 recognition awards for performance and quality
Work Experience
Service Advisor.
Nixue Root
2012-2018
  • Establish customer's needs.
  • Promote sales of additional service work.
  • Handle warranty policy within the authority given.
  • Promote customer satisfaction and handle customer complaints.
Work Experience
Customer Service Advisor
Turner - Wisoky
2017-2020
  • Informed customers about the status of their shipments.
  • Advised customers on services and requirements.
  • Support collegues with the english calls.
Work Experience
Service Advisor and Financial Planning Referral Specialist
Innovation Arch
2015-2017
  • Developed first-hand on-the-ground understanding of NAB products and customers.
  • Won Gold Plus 'Best and Fairest' Award as nominated by colleagues for exceptional teamwork and performance.
  • Achieved 'Blue Behaviour Gate' on annual performance review for exemplary behaviour in line with NAB Corporate Principles, demonstrating passionate work ethic and proficiency as a fast learner.
Work Experience
Contact Service Advisor
Eco Focus
2018-2020
  • Provide professional and efficient customer service to customers over the phone and via written communication
  • Provide information regarding Council services, policies and procedures (27 City Councils and Regional Councils in New Zealand)
  • Communicate with external clients, contractors (Higgins, NZTA, Fulton Hogan, Security Companies and so on) to pass on tasks and inquiries
  • Provide solutions for issues within the councils’ responsibilities such as noise, parking, animal, pollution, and urban management, etc.
Work Experience
Service Advisor
Thiel - Larson
2021-2022
  • Lead the team in technical sales and customer recognition from surveys for the year worked.
  • Supported all Windows operating systems and Mac operating systems as well as all Microsoft software (Microsoft Office and Windows 7).
  • Used creative problem-solving skills working with co-workers and other teams, as necessary, to ensure client’s problem is resolved.
  • Came up with and led the idea of having a technical bench team which were Product Advisors the Service Advisors would train in the role as backup.
  • Trained employees on Windows 8 and Microsoft Office 2010/2013.
Work Experience
Customer Service Advisor
Erudite
2017-2021
  • Highly motivated individual with experience in a fast paced and sales driven industry.
  • Enthusiastic with a positive attitude.
  • Excellent customer service experience with diverse skills in engaging a wide range of audiences.
  • Money handling experience.
Work Experience
Service Advisor
DuBuque, Conroy and Durgan
2017-2021
  • Setting, confirming and preparing for appointments with customers to expedite their service experience
  • Determining vehicle needs based on customer information and a vehicle walk-around
  • Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
  • Following up with Customers to ensure satisfaction
  • Providing an exceptional customer experience to drive loyalty
Work Experience
Customer Service Advisor
Altenwerth Group
2016-2020
  • Performed general office duties including answering telephones, filing, making copies and faxes.
  • Enhanced interpersonal skills through individual contact with customers and administration.
  • Managed all customer service activities including sales of automotive services and products
Work Experience
Social Media Member Service Advisor
Metz - McCullough
2017-2018
  • Provided exceptional customer service via Facebook and Twitter channels
  • Exceeded both individual and team KPI's
  • Demonstrated keen ability to multitask and prioritise workload
Work Experience
Customer Service Advisor
Sanguine
2012-2018
  • Providing first class customer service, profiling accounts and generating sales.
  • Assisting with the roll out of online software for company website.
  • Day to day administration and problem solving under pressure.
Work Experience
Customer Service Advisor
Monk
2017-2020
  • Received and resolved over 20,000 complex customer account queries and complaints
  • Created customer satisfaction by supporting a wide array of account that included pay monthly, pay and go and Iphone/Blackberry technical
  • Improved the business by demonstrating best ways of achieving sales and high customer satisfaction/retention, Numerous awards
  • Floor-walked new starters to ensure proficiency in new systems and clear understanding of business process
Work Experience
Service Advisor
Nixue Root
2009-2014
  • Recommended necessary service and repair procedures for customer's Ford, Lincoln and Mercury vehicles.
  • Opened over 13 job cards daily accurately so repairs are “Fixed Right the First Time”.
  • Generated additional revenue by up-selling accessories and service warranties.
  • Followed up and updated customers whilst ensuring high Customer View Point ratings.
Work Experience
Customer Service Advisor
Erudite
2017-2020
  • Responsible for reservations
  • Supported launch of Cowshed's 'Cheeky' product line by coordinating front and back office logistics
  • Assisted with the Q&A of booking system roll-outs and new product line systems integration
Work Experience
Customer Service Advisor
Hahn Inc
2017-2020
  • Responsible for Front of house activities
  • Supported launch of Cowshed's 'Cheeky' product line by coordinating front and back office logistics
  • Assisted with the Q&A of booking system roll-outs and new product line systems integration.
pro tip icon
PRO TIP

Check the Service Advisor job description for inspiration. Look for similarities between your employer’s values and your experience.

Action Verbs for your Service Advisor Resume

Action verbs are a great addition to your Service Advisor resume because they point recruiters to the fact that you’re willing to take the initiative and work hard to achieve your goals. Use these power words to stand out:

Taking Control of Your Service Advisor Resume’s Skills Section

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A skills section that shows what you’re capable of includes:
  • Keywords from the job advert to help you pass ATS;
  • Both hard and soft skills, incl. technical skills and people skills;
  • Skills that are relevant to the position you’re applying for;
  • No more than 15 skills – to keep your resume readable.
Top Skills for your Service Advisor resume
HARD SKILLS

Outlook

SAP

Hyperion

Qlikview

MS Office

Basware

Baan

iScala

SOFT SKILLS

Relationship Building

Time Management

Storytelling

Research / Information Gathering

Critical Thinking

Problem Solving

Tech Savvy

Networking

pro tip icon
PRO TIP

Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.

what to write in your resume header
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CHECKLIST For Your Service Advisor Resume Header
  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
pro tip icon
PRO TIP

Some companies, states, and countries have policies about identifying information like photos on your Service Advisor resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.

A Service Advisor Resume Summary That Spotlights Your Achievements

what to write in your resume summary
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Checklist: a strong Service Advisor resume summary:
  • Use adjectives that highlight the character traits you’re most proud of;
  • Mention 1-2 of your biggest achievements;
  • Add keywords from the job advert to increase your chances of passing ATS;
  • Keep the recruiter’s attention by going for short sentences.
resume Summary Formula icon
Resume Summary Formula:
Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
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PRO TIP

When writing a resume summary or objective, avoid first-person narrative.

Creating an Impressive Education Section for Your Service Advisor Resume

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The education section: checklist
  • List your degrees in reverse-chronological order;
  • Include your degree subject, place of study, name of institution, and year of graduation;
  • Add a line or two about your relevant certifications;
  • Mention some classes and projects that have helped you gain additional skills.
certifications icon
Top Certifications for your Service Advisor resume
certification image
The Role of Automotive Service Advisor

Deliver the exceptional customer service experience to your customers.

certification image
Customer Service Mastery: Delight Every Customer

Master Customer Service using this practical customer care course

certification image
[2022] Customer Service 2.0: Learn Digital Customer Service

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.

certification image
Brilliant Customer Service: How to Impress your Customers!

Enhance your customer support and truly differentiate yourself from your competition!

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Customer Service: Soft Skills Fundamentals

How to keep your head when everyone else is losing theirs

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PRO TIP

There are dozens of certifications that you can claim as a Service Advisor. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

A Professional Format for Your Service Advisor Resume

There are some aspects worth taking into consideration when choosing the format of your Service Advisor resume. These include the position and company you’re applying for, your total years of experience, whether you’ve been through some employment gaps, and so on.

Generally speaking, there are three basic resume formats for you to choose from:

The reverse-chronological resume format is just that: all your jobs listed in a reverse-chronological way, starting from the most recent and moving backward. It’s great for highly experienced professionals with over 10 years in the industry behind their backs. The reason for this: it’s almost entirely focused on experience and achievements.

The functional skills-based resume format, on the other hand, is just the opposite. It’s based on your skills, personality, and expertise. It highlights what you’re capable of even when you don’t have sufficient work experience. This makes it great for students, recent graduates, or people with larger career gaps.

If neither of these sounds like you, go for the combination resume format. It’s a combination of the best characteristics of other formats, which makes it great for showcasing different aspects of your career and education. It also gives you plenty of options to choose from – in terms of colors, structure, and sections.

Check out our additional tips on perfecting your Service Advisor resume’s style and layout:

Tired of looking for ways to make your resume stand out? Read this article!

pro tip icon
PRO TIP

Test your draft Service Advisor resume by sending it out to peers and mentors in your circles. Ask them to review it as if they are hiring you for a project and implement the feedback afterwards.

Additional Sections for Your Service Advisor Resume

After drafting the required sections of your Service Advisor resume, it’s now time to move to something a bit more fun. There are a number of sections you can add to your resume depending on the company, the position, and how you’re feeling in general:

Adding the Right Kind of Creativity to Your Service Advisor Resume

It is through creativity that we express ourselves. And trust us, it’s important to show at least a bit of your personality if you want to leave a strong first impression.

But what are the ways to add creativity to your Service Advisor resume? Well, you can either go for a colorful and engaging template, or you could add some out-of-the-box sections, such as ‘life philosophy’ or ‘what my typical day looks like’.

It’s up to you! Just make sure that the level of creativity matches the position, the company, and the industry you’re applying for.

day of my life on resume   Enhancv resume section

What Makes a Great Service Advisor Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.