INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Field Service Manager positions are at a 5% growth rate, which is slower than average. With that said, there are currently 189,300 jobs in the market right now. The total number of jobs is expected to increase by 10,000 to 199,300 in the period of 2020-30.
What’s more, the median annual wage for the Field Service Manager jobs was $108,790 in May 2020. The lowest 10% earned less than $67,100, and the highest 10% more than $181,220.
Our conclusion? The Field Service Manager job market is wide open for candidates.
Top field service manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
things to remember when writing your field service manager experience section
Field service manager experience section checklist:
- Keep it short: use no more than 4-6 bullet points per position;
- Go for short, easy-to-read sentences to keep recruiters engaged;
- Focus on relevant job experience that will enhance your application;
- Describe your experience using the C-A-R (challenge, action, result) methodology;
- Ditch buzzwords and go for power words instead.
To illustrate it more clearly, we’ve collected some of the best experience section examples from real Field Service Manager resumes. Check them out below!
- Manager with staff responsibility.
- Dealer and Customer support.
- Coaching Service managers and Technicians.
- Dealer development.
- Budgeting.
- Project Managing&Work: AGCO's workshop management tool, includes development of system and implementing for Norwegian dealers.
- Achieved a 90% customer satisfaction rate by improving response times and service quality.
- Reduced repair time by 25% by implementing a preventive maintenance program.
- Managed and tracked expenses to stay within a 5% budget variance.
- Conducted performance reviews, trained and mentored team members to improve their technical and customer service skills.
- Maintained a high level of safety and compliance by ensuring that all equipment and procedures met OSHA and EPA standards.
- Implemented a new scheduling system that reduced customer wait times by 50%.
- Increased revenue by 20% through upselling preventive maintenance services to customers.
- Hired and trained new technicians to improve department efficiency and capacity.
- Managed warranty claims and repairs, ensuring timely payment from manufacturers.
- Improved customer satisfaction by 15% through proactive communication and follow-up on service requests.
- Increased team productivity by 25% by implementing new scheduling and tracking systems
- Reduced customer complaints by 30% by improving communication channels and proactively addressing issues
- Managed and processed repair information from engineers resulting in a 20% reduction in repair time and an increase in customer satisfaction
- Implemented training program for new hires resulting in a 50% reduction in onboarding time
- Collaborated with sales team to increase customer retention rate by 15% through upselling and cross-selling services
- Maintained a high level of customer satisfaction with a rating of 4.8 out of 5 on customer surveys
- Maintained a 95% first-time fix rate by diagnosing and repairing equipment in a timely and efficient manner
- Increased revenue by 20% through proactive upselling of maintenance contracts and spare parts
- Ensured compliance with health and safety regulations by performing regular inspections and reporting any issues to management
- Reduced equipment downtime by 25% through preventative maintenance measures
- Maintained accurate and detailed records of all service activities and parts used
PRO TIP
Make sure to relate your experience to your job description, but never lie. That’s not tolerated and will show up in the face-to-face interview later on.
Action verbs for your field service manager resume."
Recommended reads:
The Best Way to Write Your Field Service Manager Resume’s Skills Section
Field service manager resume: skills section checklist
- Scan the job advert for keywords worth including in your resume;
- List both hard and transferable skills;
- Leave room for discussion: include some of your skills in other sections of your resume;
- Focus on skills that prove your expertise and leave the irrelevant ones behind.
Top skills for your field service manager resume
Digital Fluency
Microsoft Office
Program Manufacturing Devices
Machining
Fabricating
Communication
Attention to details
Caution
Organisation
Punctuality
PRO TIP
Avoid getting sidetracked by Applicant tracking software by including a tech skills' section matching the job description and your own qualifications.
Field service manager resume header: tips, red flags, and best practices
Checklist for your field service manager resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
Recommended reads:
PRO TIP
Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Field Service Manager resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.
Writing a strong field service manager resume summary
Field service manager resume summary checklist:
- Mention your position and total years of experience in the field;
- Highlight 1-2 of your top achievements;
- Go for shorter sentences and keep them to the point – don’t include anything that doesn’t support your application;
- Add 2-4 keywords present in the job description.
Resume summary formula:
PRO TIP
Include a link to your portfolio in your resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.
Recommended reads:
Adding education, courses, and certifications to your field service manager resume
Education section tips and tricks:
- Add info about your highest degree level, incl. year of graduation, place of study, and degree subject;
- Mention some education-related awards you’ve received;
- Share a bit more about your certifications (if they are relevant);
- Entry-level applicants: Tailor your education section by including classes that are relevant to the position you’re applying for.
Top Certifications for Your Field Service Manager Resume
New Manager: The Basics and More of Being a Great Leader
Go from a slightly uncertain, confused newbie to a confident, skilled manager who builds and leads effective teams.
Management Skills: New Manager Training Update 2022
Management Skills Certification in Developing People, Leading Teams & Process Improvement in the New Hybrid Work Culture
The Project Management Course: Beginner to PROject Manager
The Complete Course for becoming a Successful Project Manager
The Superboss Playbook for Managers
Discover how top managers develop high potential talent, lead by teaching, and foster creative, high-performance teams.
Communications for New Managers
Learn from an Emmy-Award Winner and a #1 LinkedIn Instructor on developing effective leadership communications skills.
Recommended Reads:
PRO TIP
There are dozens of certifications that you can claim as a Field Service Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
The best format for your field service manager resume
Choosing the right format for your resume might seem difficult, regardless of whether you’re a newbie or a master. In short, there are three basic resume formats for you to choose from:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
The choice you make depends on your level of experience and the company you’re applying for.
The reverse-chronological resume format is great for you if you have at least 10 years of experience, no employment gaps, and are not looking for a career change. Here, you are expected to list all your previous jobs in a reverse-chronological format, starting from your most recent position and going back to the oldest one. It’s perfect for experienced individuals who are looking for a straightforward way to highlight their expertise.
The functional skills-based resume format, on the other hand, is great for recent graduates or professionals with large employment gaps. It focuses on skills and education, rather than experience. This makes it ideal for showing you’re the right fit without putting too much emphasis on your lack of (relevant) experience.
If you’re looking for something a bit more creative, go for the combination resume format. It’s a mix of the reverse-chronological and the functional skills-based formats, which makes it ideal for all types of applicants. What’s more, it’s considered modern and innovative, and isn’t this what you want your application to feel like anyway?
After choosing the right format for your Field Service Manager resume, it’s time to perfect the layout and style.
- Go for traditional 1-inch resume margins;
- Choose a simple resume font, sized 10-12p;
- Make sure that the length of your resume matches your applicant profile: try to fit in a one-page template; two-page templateare suitable only for candidates with over 10 years of experience.
- Save your resume in PDF to avoid issues around formatting and unauthorized editing.
Looking for more ways to make your application stand out? Read this article!
Recommended reads:
PRO TIP
If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.
Other sections to include in your resume
Depending on the type of company, your position, and your general desire to experiment and showcase your creative side, you might want to add some additional sections to your resume. Some examples include:
Creating a memorable field service manager resume
You want your resume to put you in front of other candidates even when the competition is high, right? Right!
One of the easiest ways to do this is by adding a drop or two of creativity. You can choose a colorful and out-of-the-box template, or maybe even put a ‘what my typical days look like’ section at the bottom of your resume
It’s totally up to you. Just make sure to match the level of creativity to the industry, the position, and the company.
what makes a great field service manager resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
