What are conflict resolution skills?
Conflict can arise between two or more people in a workplace or in our personal relationships. Resolving conflict between the parties involves working together for a solution to a problem or dispute.
Conflict resolution is the ability to calmly and rationally manage difficult personalities engaged in disputes.
Conflict resolution also means facilitating a peaceful ending of conflict or retribution. People who can resolve conflicts are often excellent mediators and can communicate with different types of individuals from a place of empathy.
Conflicts are a type of communication that helps teams or more than two people to collaborate to solve problems and better the working environment, so the team can thrive within the company.
Why are conflict resolution skills wanted by recruiters on your resume?
Conflict resolution is a valuable skill for a wide range of positions across many work sectors. Conflicts at the workplace can reduce productivity and create an unhealthy work environment. Each employee is with different background, generation, or working style and inevitably leads to disagreements in the workplace.
Employers wish their employees to be satisfied and for every workday to go smoothly. That’s why companies expect their employees to know how to manage disputes quickly and effectively.
However, as much as we try to avoid conflict situations, problems and disagreements between coworkers may arise. It is important for almost every person to know how to manage and navigate conflict situations.
Individuals who can acknowledge different opinions and find mutual understanding make it more likely to resolve disputes and personal differences between each other. Hiring management always is looking for this personality trait in a candidate because such a person can save the company time and money.
Even if it is not specifically mentioned in the job description, it is considered an advantage if you bring up your conflict resolution skills on your resume.
To successfully manage conflicts, you’ll need to possess a combination of skills that you can demonstrate on your resume to show your conflict resolution abilities.
What skills, activities, and accomplishments help you highlight your conflict resolution skills?
Here are some of the fundamental skills and characteristics, so you can effectively manage conflicts and disputes in a workplace:
Emotional intelligence is essential when managing conflict. It is the ability to perceive and understand other people's emotions as well as your own.
When you can effectively interpret other people's emotions, it is easier to communicate with them without provoking them. By recognizing and navigating confusion or misunderstanding, you can leave space for everyone involved in the conflict to think creatively and logically about a solution.
Communication skills are the ability to convey or share ideas and feelings effectively. Good communication and understanding are essential for effectively managing and resolving conflicts. Open communication can prevent disputes from escalating.
Active listening skills help establish trust between both parties, show empathy for others, and foster psychological safety. A good listener asks questions, seeks clarification, and encourages others to share their perspective.
Mediation skills are the ability to identify issues, develop options, consider alternatives, and develop a consensual agreement.
**Problem-solving skills **in the context of conflict resolution can help you determine the source of a problem and find an effective solution.