Average resume stats for your industry
Words
391
Pages length
1.7 p
Job titles per resume
4
Bullet points per job title
11.1
Experience
8 years
Top Skills for Customer Service Manager resume
HARD SKILLS
  • JIRA
  • Confluence
  • MS Project
  • Visio
  • Quality Companion
SOFT SKILLS
  • Relationship Building
  • Time Management
  • Storytelling
  • Research / Information Gathering
  • Critical Thinking
Resume Example Fold Background
Resume Background
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INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, Customer Service Manager positions are at a -1% growth rate, which is slower than average. With that said, there are currently 2,923,400 jobs in the market right now. The total number of jobs is expected to decrease by -34,500 to 2,888,900 in the period of 2020-30.

What’s more, the median annual wage for the Customer Service Manager jobs was $35,830 in May 2020. The lowest 10% earned less than $11.59 per hour, and the highest 10% more than $27.80 per hour.

Our conclusion? The Customer Service Manager job market is facing competition due to decreasing demand.

Top Customer Service Manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Customer Service Manager resume experience section

Customer Service Manager Resume’s Job Experience Checklist:

icon book open

  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Customer Service Manager resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
Customer Service Manager
Bravura Combo
2012-2014
  • Managed day to day operations of customer service team supporting customers across weatherization, home heating and cooling, solar PVC, and window replacement business lines.
  • Responsible for a team that drove over $200,000.00 worth of installs weekly by securing financing, facilitating logistics, and scheduling installs
  • Coached team members on proper customer care and de-escalation
  • Planned for and managed proper data transfer and department needs for a large scale SalesForce CRM redesign
Work Experience
Customer Service Manager
Obelus Concepts
2016-2017
  • Increased team’s customer response scores by 5%
  • Developed customer response reporting which helped department achieve top ranking center
  • Balanced 54 associates and task of planning and facilitating Associate, Supervisor, and Executive Calibration
Work Experience
Sales and Customer Service Manager
Eco Focus
2012-2014
  • Supervisory responsibilities for four to six staff; coordinated team efforts to perform commercial strategies and increase sales at 145%
  • Provided support to various staff on business development priorities; sound communication with all the employees
  • Customer retention by 125% through effective complaint resolution
  • Decreased incidents with loads by implementing a program to better stow goods in trailers and an incentive program for the stock associates; Produced summary reports evaluating the effectiveness of the program based on the reduction of incidents
  • Built and maintained commercial relationships with customers and suppliers. Responsible for increased sales and load volumes; Served as a key contact with Directors and Presidents of client companies.
  • Improved the Warehouses' security and minimized the shoplifting of goods by implementing a surveillance system. Involved in full strategic planning process including briefing the Warehouse manager at staff meetings
Work Experience
Customer Service Manager
Monk
2018-2020
  • Vendor Management: Centralisation and standardisation of Vendor activities, with cost saving 30% on the service.
  • Quality management: KPI improvement by 15%, Escalation Management and Theatre process Optimisation
  • Customer Experience: Owned Customer Service customer experience and drove solutions that provided ease of doing business for our customers/partners
Work Experience
Customer Service Manager
Candor Corp
2018-2020
  • Manage the order placement and logistics activity & ensure compliance with the company purchasing policy and procedures, approval matrix and Supply Chain Management guidelines.
  • Manage Letter of Credits, review reports of Orders Booked, Billing and forecasting.
  • Ensure effective communication between Sales, Customers, and Suppliers, and speedy resolution of escalations.
Work Experience
Customer Service Manager
Hintz, Emmerich and Swaniawski
2015-2017
  • Created incentive program for advisers to generate business account leads that brought in over 400 pre-orders within the first 6 months
  • Used Salesforce to gain insight into churn, CLTV and other valuable information to support business growth
  • Created customer retention and demand generation campaigns, monitored and reported on results to the managing director
  • Created and assisted with social media and email marketing contents
Work Experience
Customer Service Manager
Hermiston LLC
2018-2020
  • Manage the order placement and logistics activity & ensure compliance with the company purchasing policy and procedures, approval matrix and Supply Chain Management guidelines.
  • Manage Letter of Credits, review reports of Orders Booked, Billing and forecasting.
  • Ensure effective communication between Sales, Customers, and Suppliers, and speedy resolution of escalations.
Work Experience
Customer Service Manager
Kozey - Bogisich
2018-2020
  • Order Management in SAP system for 6 regions covered by sales team for 4,000 sku's.
  • Directed, influenced, inspired & coached a team of 14 customer service executive, Decision making in the recruitment process of CSE.
  • Contracts Management with Shipping lines maintain service level.
  • Executed continuous improvement initiatives covering pricing accuracy, rebates accruals, order entry or customer analysis .
  • Participated Weekly Meetings with Management & Sales team to present sales progress, order & inventory situation.
  • Reduced Customer complains through customer satisfaction and feedbacks forms.
  • Reviewed, Redrafted customer service policy, process mapping.
  • Performed team performance appraisals & provided feedbacks to HR.
  • Proven Success in testing and implementation of SAP SD Module as Key User, simplified sales & documentation process.
  • Improved KPI: ON TIME IN FULL(OTIF) from 60% to 80% by effective order management.
  • Improved Cash flow by follow up on customer payments & guiding the team to minimize errors on LC documentation.
Work Experience
Group Customer Service Manager
Hermiston LLC
2017-2018
  • As first customer service employee, grew & lead a customer focused team of >25 staff to facilitate 24 hour call centre operations.
  • Developed department infrastructure to enable B2C support to 70 different countries in 4 different languages (EN, DE, FR, ES).
  • Managed and maintained all CRM and Telephony systems, including Livechat.
Work Experience
Administration and Customer Service Manager
Bravura Combo
2012-2014
  • Development of HR Handbook and HR policies and procedures
  • Job description development
  • Compensation management
  • Aligning of company's practices with the UAE labor law
  • Development and implementation of CS policies and procedures
  • Implementation and customization of Oracle ERP
  • Client contracts management and support
  • Service supplier contracts management (IT and HR).
Work Experience
Commercial and Customer Service Manager
Sanguine
2016-2020
  • Successful go to Market Strategy: Obtaining new contracts up to the 92% of the private banking and retail, reaching 250% of my goal the first year.
  • Awarded the three Public banks bids for Cash in Transit and Treasury services.
  • Contract negotiation and write up. Savings archived to direct negotiation with insurance vendors.
  • Development department sales and customer service.
  • New brand positioning in the country becoming market leader.
Work Experience
Commercial and Customer Service Manager
Cogent Data
2015-2017
  • Increase sales by 157% over budget in my first year and 144% in the second year.
  • Positioning the company as the market leader achieved.
  • Improving customer service management 53% according KPI s.
  • Responsible for purchases of supplies service with savings of 15%.

  • Responsible in control/risk or Compliance (AML/KYC) functions, proficient use of KYC applications, development department sales and customer service.
Work Experience
Customer Sales Manager (Customer Service Manager)
Erudite
2019-2021
  • Built a high performing leadership team and a strong Customer Service organisation (~130 people, SG&A 70 MSEK)
  • Took the organisation from a service to a sales organisation with high visibility in the organisation.
  • Proud over a second place in Kundservice SM
Work Experience
Assistant Customer Service Manager
Vortex Solar
2012-2018
  • Manager of the Quarter for 3 consecutive quarters in 2013
  • Contributed to the highest team's C-Sat score throughout 2012
  • No attrition for 1 year and top team award for 2012
Work Experience
Distribution & Customer Service Manager
Hessel - Ruecker
2011-2018
  • Head of Distribution USA: Supply, Warehousing and Transportation - Budget $75M/year.
  • Head of Customer Services USA: oversight of order-to-cash cycle; 300 accounts.
  • Head of Continuous Improvement: CRM; ERP & WMS optimization, Lean.
Work Experience
Customer Service Manager
Miller - Windler
2017-2020
  • Managing inbound /outbound call center team of 20 Agents.
  • Managing Customer Service Support & Branch team of 7 Officers.
  • Established Kiosk’s Team of 10 Advisors.
  • Keep the vision, mission and values of the organization by defining organization’s strategy, structure and long-term planning.
  • Accomplished business growth through implementation of business penetration strategies.
Work Experience
Customer Service Manager | Support Rep.
Schmeler LLC
2012-2018
  • Responsible for leading a team of seven people covering every key role retaining all customer relations.
  • Develop technical resources to include software trouble-shooting documents and canned responses (emails).
  • Maintain CRM strategies to manage customer outreach.
  • Implement order and product creation through image and data preparation.
  • Collaborate with all managers to help balance customer retention and satisfaction.
PRO TIP
pro tip icon

Check the Customer Service Manager job description for inspiration. Look for similarities between your employer’s values and your experience.

Action Verbs for your Customer Service Manager Resume

At Enhancv, we went through countless Customer Service Manager resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Customer Service Manager Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Customer Service Manager resume
HARD SKILLS
  • JIRA
  • Confluence
  • MS Project
  • Visio
  • Quality Companion
  • Yammer
  • ARIS
  • SAP Solution Manager
SOFT SKILLS
  • Relationship Building
  • Time Management
  • Storytelling
  • Research / Information Gathering
  • Critical Thinking
  • Problem Solving
  • Tech Savvy
  • Networking
PRO TIP
pro tip icon

Avoid getting sidetracked by Applicant tracking software by including a tech skills' section matching the job description and your own qualifications.

what to write in your resume header

CHECKLIST For Your Customer Service Manager Resume Header

icon book open

  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
pro tip icon

Some companies, states, and countries have policies about identifying information like photos on your Customer Service Manager resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.

Customer Service Manager Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Customer Service Manager resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
writing icon

Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
pro tip icon

Read the job description carefully and understand what the hiring company is exactly looking for. After that, write your summary accordingly while highlighting your potential and ability to be the best at that job.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Customer Service Manager resume

Certification Image
Customer Service Mastery: Delight Every Customer
Master Customer Service using this practical customer care course
Certification Image
Customer Service Training
A Step by Step Guide For Customer Service Professionals and Managers
Certification Image
The Customer: Build a Customer Service Strategy (BITE SIZE)
For you and your team to be successful in providing great customer service, start by putting your customer first
Certification Image
Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!
Certification Image
[2022] Customer Service 2.0: Learn Digital Customer Service
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.
PRO TIP
pro tip icon

If you hold a certain major and a minor, your majors should be mentioned first.

Customer Service Manager Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Customer Service Manager Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
pro tip icon

If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Customer Service Manager resume:

Customer Service Manager Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Customer Service Manager resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Customer Service Manager Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-21

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