INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Sales Managers positions are at a -1% growth rate, which is little to no change. With that said, there are currently 2,923,400 jobs in the market right now. The total number of jobs is expected to decrease by -34,500 to 2,888,900 in the period of 2020-30.
What’s more, the median annual wage for the Sales Managers jobs was $35,830 in May 2020. The lowest 10% earned less than $11.59 per hour, and the highest 10% more than $27.80 per hour.
Our conclusion? The Sales Managers job market is facing competition due to decreasing demand.
Top customer support manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
A customer support manager resume experience section to be proud of
Writing a strong experience section for your customer support manager resume.
- List your previous jobs in chronological or reverse-chronological format;
- Use no more than 4-6 bullets per position;
- Mention only relevant work experience;
- Describe the tasks you were responsible for and how you managed to exceed expectations;
- Show you’re able to take charge by choosing action verbs over buzzwords.
Looking for real-life examples of what a strong experience section looks like? Check out our suggestions below!
- Providing L1 technical and billing support to the platform users;
- Answering calls, chats and emails during evening shifts, identifying bugs and escalating to next level of support;
- Assisting users with building HTML email templates;
- Updating articles and contributing to the platform's knowledge base
- Providing L1 technical and billing support to the platform users;
- Answering calls, chats and emails during evening shifts, identifying bugs and escalating to next level of support;
- Assisting users with building HTML email templates;
- Updating articles and contributing to the platform's knowledge base.
- Resolved more than 550 customer support requests with the satisfaction rating of 97.7%
- Supporting the customer service team in resolving escalated issues or complaints
- Responsible for opening and closing of JIRA ticket
- Monitoring service quality by conducting sample checks on chats and emails
- Designing test plans, scenarios, scripts, and procedures
- Executing tests on source code
- Analyzing test results and reporting to the development team
- Working with the development team to correct bugs and errors
- building and maintaining the website
- designing Facebook and Instagram campaigns
- communicating with clients and vendors
- building partnerships with manufacturers
- developing the brand
- Integrating a CRM Software
- Maintaining help files and updating knowledge base
- Increasing customer satisfaction and retention by providing day-to-day support
- Improving the software by constantly testing and reporting bugs
- Managing the delivery of SSSIT's suite of products; correspondence system (eMorasalat), GRP (eDara), meetings system (eMaktab), and payment integration product (A4SADAD/C4SADAD biller version)
- Working closely with clients and managing stakeholder expectations
- Overlooking on pre-sales activities and managing proposals
- Previously filled the technical team lead role, leading the delivery development team
- Created new SME support team and retained talent for over 7 yrs
- Assembled and facilitated grass roots python learning group
- Instrumental in closing $1M of new business
- Coached and mentored remote support team of 4 senior associates
- Hired, trained and developed highly-effective customer support team that consistently exceeded 97% customer satisfaction ratings
- Streamlined existing processes for triage and support of customer production issues reducing development a quality cycles by 30%
- Created comprehensive training and performance evaluation program for more than 200 employees in sales, customer support and software development
- Managed the performance of 20+ customer support representatives
- Increased customer base 30%
- Achieved a 98% satisfaction rate of the managed English Customer Support Team
- Built the Department from ground-zero, creating SOPs and KPIs
- Developed strategies to increase the quality and efficiency of support to customers
- Provide technical service support across west zone workshop channel partners
- Enhancement of Network service quality by ensuring the handling of product technical competency and diagnostic equipment validation
- Ensured product quality feedback/ samples to plant for investigation and corrective actions
- Service network quality audits
- Warranty administration
- Responsible for maintaining customer satisfaction index
- 2500+ flight hours with a 75% serviceability rate achieved by Italian Army and Navy in operational theatre
- 140 M€ related to contractual milestones successfully brought to achievement and certification stage
- Leadership role held within an international context
- Forecasting and planning monthly & quarterly sales targets and executing them in a given timeframe
- Analyzing latest marketing trends and tracking operators’ activities ad providing valuable inputs for fine-tuning sales & marketing strategies & hence initiating market development efforts
- Managing customer centric operations and ensuring customer satisfaction by achieving in given timelines and service quality norms
PRO TIP
Don't make the same mistake everyone else does. What we mean is, don't list your Customer Support Manager job responsibilities instead of your achievements. Recruiters know what you do. They want to know what kind of difference you can bring to their company. Focus on what you've accomplished.
Action verbs for your customer support manager resume
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Taking Control of Your Customer Support Manager Resume’s Skills Section
A skills section that shows what you’re capable of includes:
- Keywords from the job advert to help you pass ATS;
- Both hard and soft skills, incl. technical skills and people skills;
- Skills that are relevant to the position you’re applying for;
- No more than 15 skills – to keep your resume readable.
Top skills for your customer support manager resume
Salesforce
MS Office
CRM
Forecasting
Cold Calling
Business Development
Customer Service
Project Management
Relationship Building
Time Management
Storytelling
Research / Information Gathering.
Critical Thinking
Problem Solving.
Tech Savvy
Networking
PRO TIP
Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.
Customer support manager resume header: tips, red flags, and best practices
Checklist for your customer support manager resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
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PRO TIP
Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Customer Support Manager resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.
A customer support manager resume summary that spotlights your achievements
Checklist: a strong customer support manager resume summary:
- Use adjectives that highlight the character traits you’re most proud of;
- Mention 1-2 of your biggest achievements;
- Add keywords from the job advert to increase your chances of passing ATS;
- Keep the recruiter’s attention by going for short sentences.
Resume summary formula:
PRO TIP
You’re not going to get hired simply because of a good summary or objective. However, your recruiter can bump you up in front of similarly experienced candidates who didn’t demonstrate such passion and drive.
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Creating an impressive education section for your customer support manager resume
The education section: checklist
- List your degrees in reverse-chronological order;
- Include your degree subject, place of study, name of institution, and year of graduation;
- Add a line or two about your relevant certifications;
- Mention some classes and projects that have helped you gain additional skills.
Top certifications for your customer support manager resume
Customer Service Success: Take Your Skills to the Next Level
Excel at customer relationship management | Improve your soft skills | Create positive experiences to wow your customers
Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service
Customer Success Manager: Fundamentals to your CSM career
The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise
Customer Retention: Maximise Your Profits
How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits.
Customer Service & Support For Customer Service Executives
Learn The Skills Required To Provide Excellent Customer Service & Support. Manage Upset Customers & Customer Experience
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PRO TIP
If you hold a certain major and a minor, your majors should be mentioned first.
A professional format for your customer support manager resume
There are some aspects worth taking into consideration when choosing the format of your Customer Support Manager resume. These include the position and company you’re applying for, your total years of experience, whether you’ve been through some employment gaps, and so on.
Generally speaking, there are three basic resume formats for you to choose from:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
The reverse-chronological resume format is just that: all your jobs listed in a reverse-chronological way, starting from the most recent and moving backward. It’s great for highly experienced professionals with over 10 years in the industry behind their backs. The reason for this: it’s almost entirely focused on experience and achievements.
The functional skills-based resume format, on the other hand, is just the opposite. It’s based on your skills, personality, and expertise. It highlights what you’re capable of even when you don’t have sufficient work experience. This makes it great for students, recent graduates, or people with larger career gaps.
If neither of these sounds like you, go for the combination resume format. It’s a combination of the best characteristics of other formats, which makes it great for showcasing different aspects of your career and education. It also gives you plenty of options to choose from – in terms of colors, structure, and sections.
Check out our additional tips on perfecting your Customer Support Manager resume’s style and layout:
- Choose traditional 1-inch resume margins;
- Go for a serif or sans serif resume font that’s easy to read yet looks professional (e.g. Arial, Verdana, or Calibri);
- Keep your Customer Support Manager resume short: one-page template are preferable, but if you have over 10 years of experience, you can also go for a two-page format;
- Save your resume as PDF and choose a suitable name, e.g. NameSurnameResume;
Tired of looking for ways to make your resume stand out? Read this article!
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PRO TIP
Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Customer Support Manager resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.
Additional sections for your customer support manager resume
After drafting the required sections of your Customer Support Manager resume, it’s now time to move to something a bit more fun. There are a number of sections you can add to your resume depending on the company, the position, and how you’re feeling in general:
Adding the right kind of creativity to your customer support manager resume
It is through creativity that we express ourselves. And trust us, it’s important to show at least a bit of your personality if you want to leave a strong first impression.
But what are the ways to add creativity to your Customer Support Manager resume? Well, you can either go for a colorful and engaging template, or you could add some out-of-the-box sections, such as ‘life philosophy’ or ‘what my typical day looks like’.
It’s up to you! Just make sure that the level of creativity matches the position, the company, and the industry you’re applying for.
What makes a great customer support manager resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
