Average resume stats for your industry
Words
370
Pages length
1.9 p
Job titles per resume
3.6
Bullet points per job title
9.1
Experience
10.3 years
Top Skills for Customer Support Manager resume
HARD SKILLS
  • Salesforce
  • MS Office
  • CRM
  • Forecasting
  • Cold Calling
SOFT SKILLS
  • Relationship Building
  • Time Management
  • Storytelling
  • Research / Information Gathering.
  • Critical Thinking
Resume Example Fold Background
Resume Background
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INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, Sales Managers positions are at a -1% growth rate, which is little to no change. With that said, there are currently 2,923,400 jobs in the market right now. The total number of jobs is expected to decrease by -34,500 to 2,888,900 in the period of 2020-30.

What’s more, the median annual wage for the Sales Managers jobs was $35,830 in May 2020. The lowest 10% earned less than $11.59 per hour, and the highest 10% more than $27.80 per hour.

Our conclusion? The Sales Managers job market is facing competition due to decreasing demand.

Top Customer Support Manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Customer Support Manager resume experience section

Customer Support Manager Resume’s Job Experience Checklist:

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  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Customer Support Manager resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
CUSTOMER SUPPORT MANAGER
Kozey - Bogisich
2011-2018
  • Providing L1 technical and billing support to the platform users;
  • Answering calls, chats and emails during evening shifts, identifying bugs and escalating to next level of support;
  • Assisting users with building HTML email templates;
  • Updating articles and contributing to the platform's knowledge base
Work Experience
CUSTOMER SUPPORT MANAGER
Strat Security
2017-2018
  • Providing L1 technical and billing support to the platform users;
  • Answering calls, chats and emails during evening shifts, identifying bugs and escalating to next level of support;
  • Assisting users with building HTML email templates;
  • Updating articles and contributing to the platform's knowledge base.
Work Experience
CUSTOMER SUPPORT MANAGER
McClure, Leuschke and Balistreri
2017-2021
  • Resolved more than 550 customer support requests with the satisfaction rating of 97.7%
  • Supporting the customer service team in resolving escalated issues or complaints
  • Responsible for opening and closing of JIRA ticket
  • Monitoring service quality by conducting sample checks on chats and emails
  • Designing test plans, scenarios, scripts, and procedures
  • Executing tests on source code
  • Analyzing test results and reporting to the development team
  • Working with the development team to correct bugs and errors
Work Experience
Customer Support Manager
Hermiston LLC
2011-2018
  • building and maintaining the website
  • designing Facebook and Instagram campaigns
  • communicating with clients and vendors
  • building partnerships with manufacturers
  • developing the brand
Work Experience
Customer Support Manager
Altenwerth Group
2018-2020
  • Integrating a CRM Software
  • Maintaining help files and updating knowledge base
  • Increasing customer satisfaction and retention by providing day-to-day support
  • Improving the software by constantly testing and reporting bugs
Work Experience
Customer Support Manager
Jaskolski, Waelchi and Yundt
2017-2020
  • Managing the delivery of SSSIT's suite of products; correspondence system (eMorasalat), GRP (eDara), meetings system (eMaktab), and payment integration product (A4SADAD/C4SADAD biller version)
  • Working closely with clients and managing stakeholder expectations
  • Overlooking on pre-sales activities and managing proposals
  • Previously filled the technical team lead role, leading the delivery development team
Work Experience
Manager, Global Business Consultant Technical Support (Customer Support Manager)
Schmeler LLC
2009-2014
  • Created new SME support team and retained talent for over 7 yrs
  • Assembled and facilitated grass roots python learning group
  • Instrumental in closing $1M of new business
  • Coached and mentored remote support team of 4 senior associates
Work Experience
Customer Support Manager
Hahn Inc
2017-2018
  • Hired, trained and developed highly-effective customer support team that consistently exceeded 97% customer satisfaction ratings
  • Streamlined existing processes for triage and support of customer production issues reducing development a quality cycles by 30%
  • Created comprehensive training and performance evaluation program for more than 200 employees in sales, customer support and software development
  • Managed the performance of 20+ customer support representatives
  • Increased customer base 30%
Work Experience
Customer Support Manager
Obelus Concepts
2019-2021
  • Achieved a 98% satisfaction rate of the managed English Customer Support Team
  • Built the Department from ground-zero, creating SOPs and KPIs
  • Developed strategies to increase the quality and efficiency of support to customers
Work Experience
Customer Support Manager : West Zone, IN
Hessel - Ruecker
2020-2022
  • Provide technical service support across west zone workshop channel partners
  • Enhancement of Network service quality by ensuring the handling of product technical competency and diagnostic equipment validation
  • Ensured product quality feedback/ samples to plant for investigation and corrective actions
  • Service network quality audits
  • Warranty administration
  • Responsible for maintaining customer satisfaction index
Work Experience
Customer Support Manager for NH90 program
Bravura Combo
2016-2017
  • 2500+ flight hours with a 75% serviceability rate achieved by Italian Army and Navy in operational theatre
  • 140 M€ related to contractual milestones successfully brought to achievement and certification stage
  • Leadership role held within an international context
Work Experience
customer support manager
Thiel - Larson
2015-2019
  •  Forecasting and planning monthly & quarterly sales targets and executing them in a given timeframe
  •  Analyzing latest marketing trends and tracking operators’ activities ad providing valuable inputs for fine-tuning sales & marketing strategies & hence initiating market development efforts
  •  Managing customer centric operations and ensuring customer satisfaction by achieving in given timelines and service quality norms
PRO TIP
pro tip icon

Don't make the same mistake everyone else does. What we mean is, don't list your Customer Support Manager job responsibilities instead of your achievements. Recruiters know what you do. They want to know what kind of difference you can bring to their company. Focus on what you've accomplished.

Action Verbs for your Customer Support Manager Resume

At Enhancv, we went through countless Customer Support Manager resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Customer Support Manager Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

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  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Customer Support Manager resume
HARD SKILLS
  • Salesforce
  • MS Office
  • CRM
  • Forecasting
  • Cold Calling
  • Business Development
  • Customer Service
  • Project Management
SOFT SKILLS
  • Relationship Building
  • Time Management
  • Storytelling
  • Research / Information Gathering.
  • Critical Thinking
  • Problem Solving.
  • Tech Savvy
  • Networking
PRO TIP
pro tip icon

Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.

what to write in your resume header

CHECKLIST For Your Customer Support Manager Resume Header

icon book open

  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
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Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Customer Support Manager resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.

Customer Support Manager Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Customer Support Manager resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
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Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
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You’re not going to get hired simply because of a good summary or objective. However, your recruiter can bump you up in front of similarly experienced candidates who didn’t demonstrate such passion and drive.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Customer Support Manager resume

Certification Image
Customer Service Success: Take Your Skills to the Next Level
Excel at customer relationship management | Improve your soft skills | Create positive experiences to wow your customers
Certification Image
Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service
Certification Image
Customer Success Manager: Fundamentals to your CSM career
The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise
Certification Image
Customer Retention: Maximise Your Profits
How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits.
Certification Image
Customer Service & Support For Customer Service Executives
Learn The Skills Required To Provide Excellent Customer Service & Support. Manage Upset Customers & Customer Experience
PRO TIP
pro tip icon

If you hold a certain major and a minor, your majors should be mentioned first.

Customer Support Manager Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Customer Support Manager Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
pro tip icon

Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Customer Support Manager resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Customer Support Manager resume:

Customer Support Manager Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Customer Support Manager resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Customer Support Manager Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-25

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