INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Store, Retail, & Product Sales positions are at a -1% growth rate, which is little to no change. With that said, there are currently 4,092,900 jobs in the market right now. The total number of jobs is expected to decrease by -26,800 to 4,066,100 in the period of 2020-30.
What’s more, the median annual wage for the Store, Retail, & Product Sales jobs was $27,320 in May 2020. The lowest 10% earned less than $10.18 per hour, and the highest 10% more than $27.70 per hour.
Our conclusion? The Store, Retail, & Product Sales job market is facing competition due to decreasing demand.
Top retail sales supervisor sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
How to craft the perfect Retail Sales Supervisor resume experience section
Perfecting the experience section: Retail sales supervisor resume checklist:
- Be careful with bullet points: use no more than 4-6 per position;
- Mention only positions that are relevant to the job you’re applying for;
- List your experience in chronological or reverse-chronological order;
- Highlight your results by using numbers – e.g. percentage increase/decrease in an important metric that’s followed by - your hard work;
- Use action words whenever possible… but more on that below.
Need examples? We looked through thousands of Retail Sales Supervisor resumes and gathered some examples of what the ideal experience section looks like. Check them out below!
- I began part-time, February 2020. Six months later, the company promoted me to Sales Supervisor.
- As supervisor, I train 10+ Sales Associates in the specifics of new collections, their fabrics, fit and silhouettes.
- I work closely with all associates instilling ideas they can use to better assist the variety and needs of our customers. This training has directly increased our sales by 41% over last year.
- This personal training occurs in both a group setting and individually on the floor (when I am the MOD) and my associates have questions or need assistance.
- At the end of the day (managers rotate turns) I do all aspects required by the main headquarters in New York City to close out the store.
- I am in charge of creating all of the opening daily reports. These reports include: all employees' break time, managers' segments to do MOD and the times and sections of the store needed to be covered by each associate to provide a greater customer service. The "Plan for the Week/Month" covers topics like Traffic, ADS, UPT, Conversion, and how many transactions associates need to generate per day (based on trends from last year). For closing procedures, I close and balance registers, count the Petty Cash from safe to confirm money is correct and make the deposit slip. Closing communications of the day, explain how the business plan for the day performed, discusses the store's UPT, ADS, highest and lowest hour of Conversion and what garments sold most and name our store's top three sales associates and their individual UPT and ADS numbers. Copies of these documents are emailed to both our store and regional managers. Before the store is locked for the night, associates who have stayed (after closing to the public) have been busy preparing the store for the next day's opening.
- I assist with visual merchandising (when needed). Displays should have curb appeal and brand signature. As a way of engaging my Sales Associates, I came out with the idea for the "Look of the Week". To confirm my associates have brand knowledge, each Monday one associate is given the task of putting together an explaining an outfit for a character in a storyline I create.
- Worked in the summer of 2014 as Deliveries Associate.
- Advised an estimate of more than 1500 customers on home improvement products
- Trained associates with the implementation of COM 2.0 software
- Exceeded 80% sales target, helping the store reach its overall target.
- Achieved a 20% increase in sales and 15% increase in customer satisfaction scores by implementing a new customer service training program.
- Led the team to exceed daily and monthly sales targets consistently for 24 months.
- Created and executed a successful visual merchandising strategy that increased foot traffic by 25% and sales by 18%.
- Implemented a product training program for sales associates that led to a 30% increase in upsell and cross-sell rates.
- Maintained a high level of team morale by providing regular feedback and recognition, resulting in a 10% reduction in employee turnover rate.
- Successfully increased the store's sales revenue by 12% in six months by developing and executing effective marketing and promotional campaigns.
- Played a key role in recruiting, training and developing a high-performing team of sales associates, resulting in a 25% increase in sales performance.
- Assisted the store manager in maintaining effective inventory management, resulting in a 10% reduction in stock loss.
- Developed and implemented a new customer feedback system, resulting in a 15% increase in customer satisfaction scores.
- Led the team to achieve consistently high mystery shopper scores, resulting in the store being awarded 'Store of the Month' for three consecutive months.
- Achieved 25% increase in sales within the first 6 months of employment by implementing new sales techniques and training for sales associates
- Maintained a customer satisfaction rating of 95% through delivering exceptional customer service and coaching team members on customer service best practices
- Consistently met and exceeded KPIs, resulting in a bonus for the team and myself
- Developed and implemented visual merchandising strategies, resulting in a 15% increase in sales of accessories
- Conducted regular training sessions on new product releases, resulting in an increase in sales and customer satisfaction
- Managed and trained a team of 5 sales associates, resulting in a 20% increase in sales
- Consistently achieved KPIs and exceeded sales goals, resulting in a bonus for the team and myself
- Assisted in visual merchandising and implementing seasonal floor sets, resulting in a 10% increase in sales
- Developed and implemented customer service training program, resulting in a 95% customer satisfaction rating
PRO TIP
Include quantitative data throughout your Retail Sales Supervisor resume to impress the hiring manager. Real facts and figures that show off your competency as an audit manager go a long way. Did you reduce the costs of audits? Manage a large team? Boosted efficiency? Show off the real numbers!
Action verbs for your retail sales supervisor resume
Recommended reads:
Impressing recruiters with a top retail sales supervisor resume skills section
Checklist for an impressive Retail Sales Supervisor resume skills section:
- List both hard and technical skills that are important for the role;
- Check what the job description says and add some keywords based on that;
- Focus only on relevant skills;
- Try not to list things such as “communication”; rather, highlight your soft skills in other sections of your Retail Sales Supervisor resume.
Top skills for your retail sales supervisor resume
Salesforce
MS Office
CRM
Forecasting
Cold Calling
Business Development
Customer Service
Project Management
Relationship Building
Time Management
Storytelling
Research / Information Gathering.
Critical Thinking
Problem Solving.
Tech Savvy
Networking
PRO TIP
When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.
Recommended Reads:
Retail sales supervisor resume header: tips, red flags, and best practices
Checklist for your retail sales supervisor resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
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PRO TIP
Some companies, states, and countries have policies about identifying information like photos on your Retail Sales Supervisor resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.
Crafting a strong summary for your retail sales supervisor resume
Checklist: The perfect retail sales supervisor resume summary section
- Add a couple of keywords from the job description;
- Mention some of your most valuable skills and characteristics;
- Highlight your top achievements (and add numbers!);
- Use no more than 3-5 sentences to guarantee readability and keep - the hiring manager interested.
Resume summary formula:
PRO TIP
When writing a resume summary or objective, avoid first-person narrative.
Recommended reads:
An impressive education section: Retail sales supervisor resume
Retail sales supervisor resume: education section checklist
- Highlight your highest education degree;
- Include the degree subject, year of graduation, and institution name;
- Mention some of the awards you’ve received during your studies;
- List your certifications (incl. the body that’s issued them);
- Entry-level positions: Give preference to courses that are relevant to the position.
Top Certifications for your Retail Sales Supervisor resume
Sales Training: Practical Sales Techniques
Sales Hacking: Essential sales skills, sales strategies and sales techniques to sell just about anything!
Master Sales Training for Consumer and Retail Business
Learn Consumer Business Segment & Products, Retail Sales, CRM, Consumer Sales Analytics, Trade offers, Market Support
Retail Sales Techniques that will Explode your store Sales!
Statistics prove continuous sales training increases sales by up to 50%. If you work in retail you MUST do this course.
SPA RETAIL - how to create a sales culture in your Spa?
Boost your Spa Retail Sales and Profitability starting Today!
Sales Training: How To Close More Sales
Closing Sales: Sales Training Course: Sales Skills; Selling Techniques; Sales Strategies for B2B, B2C Direct Sales
Recommended reads:
PRO TIP
If you hold a certain major and a minor, your majors should be mentioned first.
The right format for your retail sales supervisor resume
When it comes to formatting your Retail Sales Supervisor resume, there are certain things you need to keep in mind. These include your level of expertise, your total years of experience, and the position and company you’re applying for, to name a few.
You can choose between three basic resume formats:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
The reverse-chronological format is just that – all your experience listed in a reverse-chronological way. It’s great for experienced professionals who have been in the industry for many years and have no career gaps.
The functional skills-based resume, on the other hand, focuses on skills, education, and personality traits, rather than experience. This makes it great for graduates, people with less experience, or bigger career gaps. The idea is to show you’re the perfect match without putting too much emphasis on your lack of relevant experience.
If none of these sound suitable, go for a hybrid (or combination) resume. It’s a mix of experience, skills, and personality traits. It’s also considered modern and innovative because of its non-traditional structure and sections. Here, you can add details about what your typical day looks like or what your life philosophy is. In short, the hybrid resume format shows who you are, both as a professional and as an individual.
More tips on perfecting your resume style and layout:
- Choose a traditional 12p font;
- Make sure your resume margins are no bigger than an inch;
- Go for a one-page template. If you have broad experience and can’t fit your resume on one page, choose a two-page resume template
- Save your resume as PDF to avoid formatting issues and unauthorized editing.
Read this: Ways to make your Retail Sales Supervisor resume stand out
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PRO TIP
Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Retail Sales Supervisor resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.
More sections worth adding to your retail sales supervisor resume
If the industry, company, and position you’re applying for allow for that, you could include other sections in your Retail Sales Supervisor resume. By doing this, you’ll show the recruiter that you’re a real human and not a robot.
Here are some ideas:
The right kind of creativity for your retail sales supervisor resume
Several years ago, everyone preferred keeping a safe distance from creative resumes. Today, adding creativity to your CV is considered cool, innovative, and one of the best ways to stand out.
You can add a creative section that describes your typical day or even go for a colorful creative template. No matter what you choose, make sure to keep the position, company, and industry in mind. Otherwise, you risk looking silly.
What makes a great retail sales supervisor resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
