INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Top Executives positions are at a 8% growth rate, which is as fast as average. With that said, there are currently 2,704,400 jobs in the market right now. The total number of jobs is expected to increase by 209,500 to 2,913,900 in the period of 2020-30.
What’s more, the median annual wage for the Top Executives jobs was $107,680 in May 2020. The lowest 10% earned less than $45,850, and the highest 10% more than $208,000.
Our conclusion? The Top Executives job market is wide open for candidates.
Top problem manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
Writing a strong problem manager experience section
Problem manager resume experience section: ultimate checklist
- Use no more than 4-6 bullet points per position;
- List relevant positions and situations that add value to your application;
- Describe situations, tasks, actions, and results (the S-T-A-R method);
- Remember to include numbers in whatever form you like (e.g. the number of projects you’ve finished);
- Begin each bullet point with an action verb.
Check out the examples below when building your experience section. They will help you stand out!
- Deliver functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests to be used by Enterprise IT Enabled Services Department.
- Plan, manage and coordinate the implementation of high risk or customer impacting changes, ensuring all stakeholders and senior leadership are fully engaged and committed to the success of the change.
- Created the Change and Problem Management Procedure manual for the IG Delivery & Support Division. The proposed process was integrated in Globe's ITSM tool.
- Monitored severity 1 & severity 2 alerts, resolved 1+ daily customer major incidents, identified repetitive incidents and implemented solutions under problem management.
- Facilitated major problem solving workshops thathelped the company identify the root causes andfixed the issues through data analysis & Five Whys iterative technique.
- Maintained 95% RCA on-time delivery & consistently drove resolver teams towards achieving Service Level Agreements.
- Lead of Incident and Problem Management process and associated procedures
- Updates, improvements, control and planning
- Leading the correct process and procedure usage by Service Desk, identifying and addressing gaps, suggesting corrective actions, follow up and measuring improvements
- Incident stack and SLA control and management, reporting and coordination of Service Control team's activities
- Driving improvements to bring value to the customer and GDC
- Collaboration with Continues Service Improvement (CSI) team, leading CSI activities falling under Incident and Problem Mgt. Scope
- Leading continues improvement and agile way of working within Incident Mgt. Team, focusing as well on Service Controller individual development
- Consistent trend and demand analysis, sharing findings, action plan and risks to stakeholders
- Regular contribution to proactive problem management based on demand analysis and issue reoccurrence
- Responsible for managing the lifecycle of all Problems to ensure they are diagnosed, logged and escalated to appropriate groups with consistent quality standards; co-ordinate Service Desk, Function Support teams and Customers to ensure accurate and appropriate communications happens during Problems. Perform the management of both reactive and proactive Problems.
- Review the Post Incident Report (PIR) for all high priority incidents (P1 & P2) and make sure the incident is thoroughly explained and documented with a root cause, deficiencies and a recommendation to mitigate/prevent the future loss of the services.
- Perform weekly Incident Trend analysis to identify new Problems and proposing solutions which can help to reduce the incident volume. Provides input to the Service Desk and technical teams for the analysis of incident data and identification of trend. Prepare Incident & Problem reports, defining and storing known Error and developing improvement plans.
- Develops and maintains the Incident and Problem Management processes, including documenting process and procedures in accordance with ITIL and Fujitsu standards.
- Liaise with technical and development teams in the effective implementation of solutions to meet customers’ business need. Collaborate with cross-functional teams and vendors to improve the performance and stability of the systems and ensure to minimize repeated failures.
- Responsible for driving 24 x 7 Operations support in helping the users' with their issues, handling escalated incidents, performing PC hardware support, OS support, MS Office suite, troubleshooting, and configuration of network and business applications.
- Managed critical incidents (P1 & P2) and ensure correct business impact and urgency was documented. Lead the major incident calls and manage communications during high impact events primarily in network support and business application landscape which directly or indirectly impacts production services.
- Ensures that appropriate action is taken to anticipate, investigate and resolve problems. Analyse incident patterns and trends, the resolution of problems, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents.
- Reviewed and managed the Incidents and Service Request in ServiceNow as needed to ensure all SR’s are correctly prioritized, scheduled and moved through the system with established ITSM processes and SLAs.
- Prepare statistics, KPI and trend reports for incident and problem management process and creates standard/ad hoc reports for the review of Service Delivery Team and Stakeholders.
- Accountable for process management activities in the EMEA region - Incident, Problem and Change management
- Leading and driving resolution on complex and escalated cases
- Facilitating cooperation across multicultural stack of resolver teams and business stakeholders
- The Proactive Insights team main objective is to prevent or improve the support of Incidents across CC.
- To date I have individually prevented over 20,000 Incidents and 34,000 End User Device Events.
- Identify and drive proactive opportunities across multiple data analytic tools - Current work load has a potential to lead to as much as £150,000 annual savings.
- Indivdually supported the Science Logic role out projects for NFUM, Hays and WNHS, providing ongoing analysis and prevention opportunities to drive down excessive volumes.
- Provided high level proactive packs, which identify potential opportunities on high volume accounts.
- Supporting and driving the business Proactive Insights strategy, ensuring the delivery on the long term benefits to CC.
- Personally received recognition from Senior Management within Group Delivery for efforts over past 9 months within the Proactive Insights Team.
- Lead Problem Manager for multiple customers including Visa Europe, Morrisons, Royal Mail Group and NFUM.
- Managed all Problem records to a successful outcome in accordance to ITIL best practise.
- Ensured correct priority for all Problem records, tasks and Known errors.
- Drove the technical teams/ vendors to complete effective root cause analysis within the set time frames and identify permanent solutions.
- Compiled high level root cause analyse reports for the customer within the agreed SLA (Service Level Agreement).
- Proactive Problem Management, by analysing monthly/ weekly incident data to identify trending opportunities.
- Compiled Monthly Problem Management reports for the customer and Service Delivery managers.
- Hosted technical and high level customer bridge calls.
- Managing the lifecycle of all problems.
- Preventing incidents from happening.
- Minimizing the impact of unavoidable incidents.
- Making temporary solutions (workarounds) available to incident management.
- Developing final solutions for known errors.
- Performing trend analysis of important services or historical incidents.
- Maintaining a database of known errors.
- Reporting on the progress of all major problem root cause analyses.
- Assisting project management with project assessment and evaluation.
- Owning the Problem Management process, ensuring that Problems are managed through the process
- Being the gatekeeper of the known errors, ensuring accurate information is maintained and readily available for Problems, Known Errors and Workarounds
- Intervene where necessary to ensure problem resolution progress and removing impediments
- Identifying dependencies with other resolution groups, external vendors (e.g. Microsoft, etc.) and liaising/cooperating with them accordingly to ensure resolution of Problems in a timely manner
- Create metrics report, analyzing trends or historical data of incidents to identify proactive problem
- Coordinate IT Crisis Command Centre operations
- Owned the After-Action Review (AAR) process for Collaboration Services, improve the achievement of timely and effective root cause elimination (RCE)
- Coordinate and report on AAR status on weekly basis with the Global Crisis team
- Manage and facilitate Problem Review Forum to review Problems through to resolution progress, prioritize what to correct to resolve the problem. Additionally, this forum will also be use to analyze incidents as they happen, review incident trend data to identify proactive problem
PRO TIP
Show off real numbers that display your accomplishments in past roles. Instead of listing out your responsibilities as Problem Manager, talk about the measurable impact you made to their business. Did you boost their revenue? Increase customer retention? Mention your proudest points on your resume.
Action verbs for your problem manager resume
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Writing a strong skills section for your problem manager resume
Checklist for your problem manager skills section:
- Include all relevant skills from the job description to pass ATS;
- Focus on skills that show your expertise;
- List your technical skills in a clear and concise manner;
- Leave room for transferable skills related to teamwork, communication, negotiation, and conflict management.
Top skills for your problem manager resume
Public Speaking
Digital Solutions
Technical Skills
Spreadsheets
Point of Sales Systems
Data Analysis
Marketing Solutions
Writing
Transparency
Communication
Delegation
Decisiveness
Empowering
Consistency and Reliability
Empathy and sensitivity
Mentoring and coaching
PRO TIP
Add a Talent Section to your resume, where you can pick your top 3 soft skills and describe how you used them to complete a project or balance departmental communication.
Problem manager resume header: tips, red flags, and best practices
Checklist for your problem manager resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
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PRO TIP
Include a link to your portfolio in your Problem Manager resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.
The ideal summary for your problem manager resume
Mastering the summary section: checklist
- Mention the total years of experience you have in the field;
- Focus on 2 to 3 of your top achievements;
- Highlight the things that make you the best fit for the position;
- Go for short, easy-to-read sentences to keep the recruiter’s attention.
Resume summary formula:
PRO TIP
Include a link to your portfolio in your resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.
Recommended reads:
Things to include in your problem manager resume education section
Problem manager resume education section checklist:
- Mention your highest education degree;
- Add the duration of your course and the institution you attended;
- List the awards you’ve received during your studies;
- Feature your certifications if they are relevant to the position;
- Entry-level positions: Share more about projects and classes.
Top Certifications for your Problem Manager resume
Effective Problem Solving & Project Management Power Course
Solve business problems and become an effective project manager - Learn project management skills in this power course
Problem Solving Skills for Managers
Effective way to solve problems with right method and tools
Problem Solving Skills for Sales Managers
Learn Practical Techniques/Tips to Solve Problems Unique to Sales | Various Root Cause Analysis Methods | 4 Assignments
The "Super" Power of Problem Solving
How to use the A3 Method and create the drive and joy for Problem Solving
One Day Management & Marketing for New Manager
Leadership, Human Resource, Problem Solving, Decision Making, Delegation, Communication, Meeting, Business English, MBA
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PRO TIP
There are dozens of certifications that you can claim as a Problem Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
Formatting your problem manager resume
What’s worse than a .docx resume? A resume with a poorly chosen format.
In general, there are three basic resume formats we advise you to stick with:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
Choosing between them is easy when you’re aware of your applicant profile – it depends on your years of experience, the position you’re applying for, and whether you’re looking for an industry change or not.
The reverse-chronological resume format is just that – all your relevant jobs in reverse-chronological order. It’s great for applicants with lots of experience, no career gaps, and little desire for creativity.
When working with less experienced applicants, we suggest the functional skills-based resume format. It’s great for recent graduates or people with large career gaps. Functional skills-based resumes focus on your personality, the skills you have, your interests, and your education. Ultimately, the idea is to show you’re the perfect fit without putting too much emphasis on your work experience (or lack thereof).
If you’re in the middle or are generally looking to make your resume feel more modern and personal, go for the combination or hybrid resume format. It offers the best of both worlds by combining sections focused on experience and work-related skills and at the same time keeping space for projects, awards, certifications, or even creative sections like ‘my typical day’ and ‘my words to live by’.
Problem Manager Resume Formatting Checklist
- Choose the resume format based on your level of experience and the company you’re applying for
- Go for a traditional 10-12p font
- Stick to 1-inch page margins to ensure high readability
- Match the length of your resume to your experience, but don’t go for more than two pages!
To take it a step further, check out how your resume can stand out without leaning too much on the creative side.
Recommended reads:
PRO TIP
If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.
Additional sections for your problem manager resume
In some cases, especially when it comes to entry-level positions, adding more sections beyond the usual ‘experience’, ‘skills’, and ‘education’ works well in your favor. Such additional sections will help you paint a fuller picture of who you are in the recruiter’s head.
Here’s a list of fun yet informative additional sections for your resume:
making your problem manager resume creative
We know too well that recruiters go through tons of resumes every day. The worse part is, they often need to hire people for different positions and teams. So how do you make yourself stand out in such cases?
By adding a dash of creativity to your Problem Manager resume. It can be in the form of a colorful layout, a section describing your typical day, or even a picture of your favorite book – you decide!
Just make sure that the levels of creativity match the industry, company, and position you’re applying for.
What makes a great problem manager resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
