INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Store, Retail, & Product Sales positions are at a -1% growth rate, which is little to no change. With that said, there are currently 4,092,900 jobs in the market right now. The total number of jobs is expected to decrease by -26,800 to 4,066,100 in the period of 2020-30.
What’s more, the median annual wage for the Store, Retail, & Product Sales jobs was $27,320 in May 2020. The lowest 10% earned less than $10.18 per hour, and the highest 10% more than $27.70 per hour.
Our conclusion? The Store, Retail, & Product Sales job market is facing competition due to decreasing demand.
Top Telesales Representative sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
How to write a Telesales Representative resume experience section
Telesales Representative Resume’s Job Experience Checklist:
- Use 4-6 bullet points per job title;
- Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
- Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
- Start each sentence with a power verb and avoid overused buzzwords;
- Use either C-A-R or S-T-A-R methodology, when describing your experience.
The work experience samples below come from real Telesales Representative resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:
Work Experience
Project & Sales Engineer
Aexie Swarm
2016-2017
- Transferred competencies from the Headquarter
- Implemented the new department in the Italian subsidiary
- Caught the attention of the customers
- Defined a structure to handle the projects in the new location
- Created contacts and negotiated with internal and external players
- Obtained the first orders achieving the goal of the company
- Collaborated with an international team
Work Experience
Sales Hacker Intern
DuBuque, Conroy and Durgan
2021-2022
- Helping make commerce better for high growth, high volume merchants
- Given problems, find solutions; find problems, present solutions
- Working with the outbound sales team with projects ranging from cold calls, internal content creation, project planning, HubSpot, and prospecting
Work Experience
Regional Sales Manager (North)
Jaskolski, Waelchi and Yundt
2016-2020
- Revenues: Responsible to plan and achieve the budgeted sales of Handsets, Mobile Accessories, Prepaid, Postpaid, 4G Devices across 130 plus The Mobile Stores in North..
- Sales Management: Planning and achieving of Store
- wise, Category
- wise Targets. Driving 20000 Prepaid, 1100 Postpaid, 50
- 4G Data Card & 35 Crores. Recharge Revenue on annual basis.
- Store Operations: Team size
- 2 DR, 300 promoters with support of 11 Area Operation Managers, 400 plus Store team & Store Managers. Maintaining store productivity Promoter Productivity.
- Execution of Store VM, Launch of new products, Incentive Schemes, Payouts, Training Marketing Inshop Branding etc, Opening New Stores.
Work Experience
Area Sales Manager (Prepaid) in New Delhi
Zeal Wheels
2012-2018
- Responsible for revenue of 65 Crores Per Annum, 25000+ New Customer Acquisitions per month through 6 distributors/2700 retailers; Supervising 2 Off
- role Executives & 80+ Distributor Executives. Activations growth by 20% and Tertiary Growth 10% MOM.
- Deliver overall Customer Market Share (CMS) target for the area which is @28.1%.
- Expanded Distribution Network Width & Depth to Improve Delivery to End Customer. Implemented Sales Plans and Local Sales Promotion Schemes for Visibility Campaigns and New Product Launches.
Work Experience
Director of Sales
Flux
2012-2014
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Collaborated with internal teams to evaluate costs against expected market price points and set structures to achieve profit targets.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Gave benefit-oriented, polished presentations driving revenue growth across multiple sales channels
- Managed and motivated sales team to increase revenue by 4 Cr. in 1 year
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
- Connected with prospects through multi-pronged approaches, including trade shows, cold calling and local area networking.
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Work Experience
Assistant Director of Sales
Cogent Data
2009-2014
- Implemented new marketing initiatives to drive sales and improve overall performance.
- Streamlined sales processes for team of 08 employees to increase productivity and decrease closing time.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues
- Provided exceptional customer service to foster client loyalty and satisfaction
- Negotiated contracts and sales terms with new and existing clients.
- Monitored sales team performance and provided constructive feedback.
- Hired, supervised and coached 08 employees on sales strategies to optimize performance.
- Managed accounts to retain existing relationships and grow share of business.
Work Experience
Associate Director of Sales
Flux
2015-2019
- Request For Proposal: Increased the RFP base for the hotel by 16% through accurate business case presentation to Global Sales Team.
- Wholesale and Inbound Business: Increased the Inbound and Wholesale business through new acquisition and focused contracting.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Built relationships with customers and community to establish long-term business growth.
Work Experience
Associate Director of Sales
Quads
2015-2017
- Departmental Responsibilities: Officiated as Head of Department from June 2015 to December 2015 and actively participated in Rooms Budget finalization and presenting it to Owners.
- Drive Customer Service & Experience: Part of Hotel's Pilot project of aligning Organizations Vision to Customer Service and Experience through effective Empathy interviews and Client Emotional experiences.
- SMART Strategy Implementation: Increased Market Share through implementation of specific strategies and achieved 8% increase in Average Rate and 2% increase in Volume segment.
Work Experience
Sales Manager
Schmeler LLC
2011-2018
- Project Stage: Assisted Director of Sales in the below mentioned tasks- Establish Departmental Policies- Marketing and Business Plan- Market Research and Pricing- SWOT Analysis
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Identified opportunities for growth within Central India territory and collaborated with sales teams to reach sales goal.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Work Experience
Sales Manager
Aexie Swarm
2011-2018
- Request For Proposal: Business Case presentation to clients to source RFP for PAN India Hilton hotels.
- Feeder Market Business: Ensure business generation from Pune and Aurangabad regions for PAN India Hilton Hotels.
- AUTO EXPO: Generated 1.3 Cr group room revenue for Hilton hotel in Delhi region during Auto Expo event in 2012.
- Acquisition: Market Share for Barclays moved from Competition hotel by 100% through effective RFP contracting.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Develop strategic relationships with key clients to foster profitable business initiatives
- Organized promotional events and interacted with community to increase sales volume.
- Develop value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Work Experience
Sales Executive
Flux
2016-2020
- Project Team Member.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics
Work Experience
Sales Executive
Sanguine
2017-2021
- Competition Knowledge: To understand the competition hotel strategies and develop SWOT analysis so as to maximize the revenues.
- Collaborated with internal teams to evaluate costs against expected market price points and set structures to achieve profitrgets.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Exceeded sales goals of INR 98 lacs by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships through effective sales process cycle.
Work Experience
Asst. Manager Regional Sales
Hessel - Ruecker
2012-2014
- MIS & Database Management: Reporting MIS to Corporate office on monthly basis.
- Chain Contracting: Contracting for PAN India Royal Orchid Hotel and drive business.
- Exceeded goals through effective task prioritization and great work ethics.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Worked flexible hours; weekend, and holidays
Work Experience
Office Sales Assistant
Altenwerth Group
2017-2018
- In my current role as an office sales assistant, I serve and provide consumers with recommendations about any products and services they are interested in. Responsibilities include:
- Providing customers with advice on the right products for them.
- Dealing with customer complaints, and escalating the issue to management level if necessary.
- Organising deliveries in and out of the warehouse.Dealing with customer emails.
- Very clear communication abilities both in person and on the phone.Reminding customers of any company promotions.
Work Experience
Sales Manager
Littel Group
2017-2020
- Achieve my monthly goals of 200 000 from the third month
- Deploy enterprise-wide CRM
- Develop a sales team
Work Experience
Sales Manager
Champlin LLC
2015-2017
- Implement crm
- I sold more than one million pesos per team per month
- Get the team to commission for the first time
Work Experience
Engineering Systems Technical Senior Sales Engineer
Zeal Wheels
2018-2020
- Design of energy efficiency improvement projects for chillers/air handling unit systems.
- Representing unique solutions with quality for industrial projects to customers.
- Consulting services HVAC project design phase to industrial companies.
- Forecast target by searching the market needs and to develop the business and promote our Paint products to companies in Pakistan
- Present solutions to clients and secure sales contracts
Work Experience
Technical Sales Engineer
Obelus Concepts
2009-2014
- Design of steam/condensate systems, including flow diagrams, pipe sizing and preparation of bill of materials
- Design of efficiency improvement projects for steam/condensate systems
- Design of energy recovery systems (flue gas, waste water, flash steam), calculation of energy savings, preparation of feasibility study and calculation of investment cost
- Plant audits, investigation of steam efficiency, troubleshooting of problems in steam/condensate system, and proposing energy saving/recovery projects
Work Experience
Technical Sales Engineer
Aexie Swarm
2019-2021
- Design of the BMS system for large-scale projects (like hospitals, hotels, plants, ....etc).
- Studying project tender documents and preparing a techno-commercial offer.
- Selection and sizing of control valves.
- Selection and sizing of air valves.
- Preparing system take-off and system BOQ according to project documentation.
- Demonstrating new products and technologies to the consultants and end-users.
- Preparation of the cost analysis for the project.
- Technical support.
- Testing, commissioning, and start-up of Enraf automatic tank gauging system.
- Effectively handled the communications 2nd line team, clients, and stakeholders
Work Experience
Educational Consultant / Sales Executive
Bravura Combo
2018-2020
- Main task was to give cold calls (telesales / telemarketing) to random people using the data provided by the company and sell the services of the company which is English training for people who wants to improve their skills in English such as writing, reading, speaking and listening.
- Assist the operations department in terms of schedules and unresolved issues with customers/students.
- Doing presentation and orientation to customer who visits the institute for inquiries and giving them general information regarding the services of the company.
PRO TIP
Make sure to relate your experience to your job description, but never lie. That’s not tolerated and will show up in the face-to-face interview later on.
Action Verbs for your Telesales Representative Resume
At Enhancv, we went through countless Telesales Representative resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.
Recommended reads:
Telesales Representative Resume Skills’ Tips & Tricks to Impress Recruiters
Resume Skills Section Checklist:
- Ensure your hard skills section (including technologies) are exactly matching the job description.
- Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
- Find a way to showcase your skills beyond the skills section.
- Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Telesales Representative resume
HARD SKILLS
- Salesforce
- MS Office
- CRM
- Forecasting
- Cold Calling
- Business Development
- Customer Service
- Project Management
SOFT SKILLS
- Relationship Building
- Time Management
- Storytelling
- Research / Information Gathering.
- Critical Thinking
- Problem Solving.
- Tech Savvy
- Networking
PRO TIP
Add a Talent Section to your resume, where you can pick your top 3 soft skills and describe how you used them to complete a project or balance departmental communication.
Recommended reads:
Telesales Representative Resume Header: Tips, Red Flags, and Best Practices
CHECKLIST For Your Telesales Representative Resume Header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
Recommended reads:
PRO TIP
Some companies, states, and countries have policies about identifying information like photos on your Telesales Representative resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.
Telesales Representative Resume Summary Best Practices
Checklist: What to include in your Telesales Representative resume summary:
- Years of experience;
- Highlight top 3 skills and proficiencies;
- One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
- Use short, direct sentences - but no more than three - to keep the HRs interested.
Resume Summary Formula:
Resume Summary Formula:
[Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
Include a link to your portfolio in your resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.
Recommended reads:
Listing Your Education, Certifications and Courses
Resume Education Section Checklist:
- Ensure your hard skills section (including technologies) are exactly matching the job description.
- Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
- Find a way to showcase your skills beyond the skills section.
- Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Certifications for your Telesales Representative resume
Telesales Skills
The role of a telesales executive requires certain traits to be successful in making a sale.
Sales Representative - From Beginner to Advanced
An external sales course for sales representatives calling on outlets such as retailers & wholesalers
Easiest Facebook Ads for Life Insurance Telesales
The quickest, easiest most affordable way to start generating leads with Facebook Ads
YesHello Customer Service Representative Training Course
How to provide support with team shared inbox using YesHello
Series 7: General Securities Representative Test Prep Course
You can view this course as a realistic alternative to paying for hours of tutoring and study at your own phase!
Recommended reads:
PRO TIP
There are dozens of certifications that you can claim as a Telesales Representative. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
Telesales Representative Resume: Additional Writing & Formatting Tips
There are three basic resume formats you can choose from:
- Reverse-chronological resume format;
- Functional resume format;
- Hybrid (or Combination) resume format;
The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.
Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.
Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.
Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.
Telesales Representative Resume Summary best practices
Here are more resume tips regarding your layout and style:
- Clear and legible 12p resume font size;
- Use 10’’ resume margins - that’s default for a great resume design;
- Use a one-page template resume length if you’ve got less than 10 years of experience; otherwise, opt for a two-page resume;
- Save your resume as PDF before sending it to the recruiter.
To take it a step further, check out how your resume can stand out without leaning too much on the creative side.
Recommended reads:
PRO TIP
If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.
Other sections to include in your resume
Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Telesales Representative resume:
Telesales Representative Resume: How to Make Yours More Creative & Stand Out
When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Telesales Representative resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.
What Makes a Great Telesales Representative Resume: Key Takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov
8 minute read
Updated on 2022-03-25
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