Average resume stats for your industry
Words
349
Pages length
1.7 p
Job titles per resume
Bullet points per job title
10.2
Experience
7.3 years
Top Skills for Client Service Manager resume
HARD SKILLS
  1. Salesforce
  2. MS Office
  3. CRM
  4. Forecasting
  5. Cold Calling
SOFT SKILLS
  1. Relationship Building
  2. Time Management
  3. Storytelling
  4. Research / Information Gathering.
  5. Critical Thinking
Resume Background
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INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, Sales Managers positions are at a 7% growth rate, which is as fast as average. With that said, there are currently 397,900 jobs in the market right now. The total number of jobs is expected to increase by 27,900 to 425,800 in the period of 2020-30.

What’s more, the median annual wage for the Sales Managers jobs was $132,290 in May 2020. The lowest 10% earned less than $63,170, and the highest 10% more than $208,000.

Our conclusion? The Sales Managers job market is wide open for candidates.

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Top Client Service Manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Client Service Manager resume experience section

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Client Service Manager Resume Experience: Checklist
  • Use either chronological or reverse-chronological format when listing your previous jobs;
  • Mention only relevant positions that add value to your resume;
  • Briefly state the challenges you’ve faced and how you’ve overcome them;
  • Highlight the results from your efforts (for bonus points, add numbers, percentage rates, etc.);
  • Forget about buzzwords! Use power verbs instead.

Use the examples below to build your own experience section!

Work Experience
Client Service Manager
Turner - Wisoky
2021-2022
  • Responsible for setting up ad campaigns, monitoring and ad reporting
  • Increased up-sells by XX% quarter on quarter
  • Responsible for XX% repeat campaigns
Work Experience
Client Service Manager
Innovation Modular
2009-2014
  • Exploring new opportunities with current and new clients
  • Bid-team member for large tenders
  • Keeping track of contract agreements - KPI/SLA
  • Solving problems together with clients
  • Giving presentations on changing legislation and content
  • Being the primary contact for key-one clients of Stantec within the utility industry
  • Managing workflow and past due projects
  • De-escalating projects whilst keeping track of performance
Work Experience
Senior Client Service Manager en Digital campaign manager Zuid Afrika en Midden Oosten
Smash Tech
2017-2021
  • Account Planning en ontwikkeling voor meerdere Europese GM klanten (KPI's. SLA's, QBR's)
  • Verantwoordelijk voor optimalisatie processen
  • Project & Budget Planning en Management
  • Adviseren klanten (General Motors markten) over IT en Data Management oplossingen
  • Adviseren klanten en derden om kwaliteit van data te optimaliseren
  • Opzetten marketing automation
  • Opleiden en coachen junior CSM's
  • Resultaat: * Complete geautomatiseerde multinationaal / multilingual lifecycle campagne voor General Motors opgezet en geïmplementeerd met optimale processen * e-mail marketing programma's met jaarlijks > 1 miljoen klantcontacten
Work Experience
Client service manager Benelux, UK, Zuid Afrika, Duitsland, Rusland
Inspire Co
2016-2020
  • Account Planning en ontwikkeling voor meerdere Europese GM klanten
  • Project & Budget Planning en Management
  • Adviseren klanten over Marketing campagne strategie op basis van klantdata
  • Adviseren klanten en derden om kwaliteit van data te behouden, verrijken en verbeteren
  • Resultaat: * Centrale, gestandariseerde databases per markt waar alle data van meerdere leveranciers samenkomen en die gebruikt wordt voor alle marketing doeleinden op basis van de beschikbare gegevens > 10 databronnen per markt * Chevrolet Nederland CRM programma met maandelijks >5.000 klantcontacten * Opel België Motorshow lead management optimalisatie - conversie van 25% naar 32% * SLA 98% voor alle services
Work Experience
Senior Client Service Manager en Digital campaign manager Zuid Afrika en Midden Oosten
Waters and Sons
2016-2020
  • Account Planning en ontwikkeling voor meerdere Europese General Motors klanten (KPI's. SLA's, QBR's)
  • Opzetten marketing automation
  • Optimalisatie (data) processen
  • Project & Budget Planning en Management
  • Adviseren klanten (General Motors markten) over IT en Data Management oplossingen
  • Adviseren klanten en derden om kwaliteit van data te optimaliseren
  • Opleiden en coachen junior CSM's
  • Resultaat: * Complete geautomatiseerde multinationaal / multilingual lifecycle campagne voor General Motors opgezet en geïmplementeerd met optimale processen * e-mail marketing programma's met jaarlijks > 1 miljoen klantcontacten
Work Experience
Client service manager Benelux, UK, Zuid Afrika, Duitsland, Rusland
Bravura Combo
2020-2022
  • Account Planning en ontwikkeling voor meerdere Europese GM klanten
  • Project & Budget Planning en Management
  • Adviseren klanten over Marketing campagne strategie op basis van klantdata
  • Adviseren klanten en derden om kwaliteit van data te behouden, verrijken en verbeteren
  • Resultaat: * Centrale, gestandariseerde databases per markt waar alle data van meerdere leveranciers samenkomen en die gebruikt wordt voor alle marketing doeleinden op basis van de beschikbare gegevens > 10 databronnen per markt * Chevrolet Nederland CRM programma met maandelijks >5.000 klantcontacten * Opel België Motorshow lead management optimalisatie - conversie van 25% naar 32% * SLA 98% voor alle services
Work Experience
Senior Client service manager and Campaign manager Benelux, UK, South Africa, Germany
Strosin, Nolan and Pfeffer
2012-2014
  • Account planning and development for 6 European General Motor markets as main point of contact
  • Responsible for optimization processes
  • Project & budget planning and management
  • Advise clients (GM markets) on IT and data management solutions
  • Advise clients and suppliers on data quality improvements
  • Implementing marketing automation
  • Training junior CSM's
  • Results: * Implementation completely automated multinational / multilingual lifecycle campaign for General Motors with optimal processes * email marketing programs with yearly > 1 million client contacts
Work Experience
Client service manager Benelux, UK, South Afrika, Germany, Russia
Bonefete Fun
2015-2019
  • Account planning and development for 6 European General Motor markets
  • Project & budget planning and management
  • Implementing data driven marketing activities
  • Advise clients and suppliers in data quality enrichment and improvement
  • Results: * Centralized, standardized database per market * Chevrolet Nederland CRM program with monthly >5.000 client contacts * Opel België Motorshow lead management optimization from 25% to 32% * SLA 98% for all services
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PRO TIP

Make sure to relate your experience to your job description, but never lie. That’s not tolerated and will show up in the face-to-face interview later on.

Action Verbs for your Client Service Manager Resume

Action or power verbs add depth to your experience. They also help you prove that you’ve taken charge of things in the past and are great at problem-solving and decision-making. Use them instead of buzzwords to make your Client Service Manager resume the center of attention!

Client Service Manager Resume: The Skills Section!

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How to write a strong Client Service Manager resume skills section?
  • Make sure to include all types of skills - soft, hard, technical;
  • Focus on skills that show your expertise in the field;
  • Check the job description for keywords and make sure to add them to your resume – this will help you pass ATS;
  • Leave room for discussion – elaborate on some of your strongest skills in other sections of your resume
Top Skills for your Client Service Manager resume
HARD SKILLS

Salesforce

MS Office

CRM

Forecasting

Cold Calling

Business Development

Customer Service

Project Management

SOFT SKILLS

Relationship Building

Time Management

Storytelling

Research / Information Gathering.

Critical Thinking

Problem Solving.

Tech Savvy

Networking

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PRO TIP

When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.

what to write in your resume header
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CHECKLIST For Your Client Service Manager Resume Header
  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
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PRO TIP

Some companies, states, and countries have policies about identifying information like photos on your Client Service Manager resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.

A Career Summary for Your Client Service Manager Resume

what to write in your resume summary
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Things to include in your Client Service Manager resume summary:
  • Your total years of experience in the industry;
  • 2-3 of your most remarkable achievements so far;
  • How your experience relates to the position you’re applying for;
  • A very brief description of your strengths.
resume Summary Formula icon
Resume Summary Formula:
Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
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PRO TIP

Your summary section should act as a brief but informative introduction to your experience section. In this section you should go into more depth about what you have done, and how you did it.

Client Service Manager Resume: The Education Section

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Things to include in your resume’s education section:
  • Your highest education degree – including course, year of graduation, institution;
  • Awards received as part of your education;
  • Extracurricular activities that have helped you gain relevant skills;
  • Certifications that have helped you master new skills and increase your expertise;
  • Entry-level applicants only: relevant courses and projects.
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Top Certifications for your Client Service Manager resume
certification image
Become a master of client and account management

Learn how to effectively manage, retain and grow clients

certification image
The Project Management Course: Beginner to PROject Manager

The Complete Course for becoming a Successful Project Manager

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[2022] Customer Service 2.0: Learn Digital Customer Service

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.

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Customer Service, Customer Support, And Customer Experience

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service

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Customer Service Mastery: Delight Every Customer

Master Customer Service using this practical customer care course

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PRO TIP

If you hold a certain major and a minor, your majors should be mentioned first.

Choosing the Right Format for Your Client Service Manager Resume

In general, there are three basic formats for your resume:

Some things to consider when choosing the right format for your Client Service Manager resume include the stage of your career, whether you have all the right skills required for the job or are looking for an industry change, and what field you’re looking to grow in.

The reverse-chronological resume format is the most common one. It lets you describe your most recent job and then move backward. This makes it great for people who have around or less than 10 years of experience and are looking to highlight only their work-related skills and qualities.

If you’re just starting your career journey and reverse-chronological resumes sound too demanding, go for the functional resume format. It’s ideal for showcasing your strengths, personal qualities, skills, education, and the courses you’ve taken, without putting too much pressure on experience and expertise.

Don’t worry if neither of these sounds suitable for you – the hybrid or combination resume format will surely match your needs. It’s similar to the reverse-chronological, but with a catchy twist. Combination or hybrid resumes are great for showcasing both your experience and work-related skills and your personal qualities. Add a “What my day looks like” section for enhancing the jaw-dropping experience!

Here are some more things worth remembering when it comes to formatting your Client Service Manager resume:

Tired of getting rejected? Check out this article on how to craft a resume that stands out!

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PRO TIP

Test your draft Client Service Manager resume by sending it out to peers and mentors in your circles. Ask them to review it as if they are hiring you for a project and implement the feedback afterwards.

Other sections suitable for your Client Service Manager resume

Depending on the position and the industry, you can spice your resume up by adding some more sections. They will help the recruiter get a glimpse of who you are as a person, besides all your job-related skills and qualities.

Here are some examples:

How to Add Creativity to Your Client Service Manager Resume

Gone are the days when creative resumes were frowned upon by recruiters!

What’s more, the right amount of creativity will make recruiters remember you and want to learn more about who you are – both as an individual and as a professional.

There are two ways to build a creative resume - add creative sections or go for a more creative design approach in general. Go for whatever suits you, the position, and the industry most!

day of my life on resume   Enhancv resume section

What Makes a Great Client Service Manager Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.

Looking to build your own Client Service Manager resume?

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Hassle-free templates
Easy edits
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Author image
Volen Vulkov
Volen Vulkov is a resume expert and the co-founder of Enhancv. He applies his deep knowledge and experience to write about career change, development, and how to stand out in the job application process.