Average resume stats for your industry
Words
349
Pages length
1.7 p
Job titles per resume
4
Bullet points per job title
10.2
Experience
7.3 years
Top Skills for Client Service Manager resume
HARD SKILLS
  • Salesforce
  • MS Office
  • CRM
  • Forecasting
  • Cold Calling
SOFT SKILLS
  • Relationship Building
  • Time Management
  • Storytelling
  • Research / Information Gathering.
  • Critical Thinking
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Resume Background
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INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, Sales Managers positions are at a 7% growth rate, which is as fast as average. With that said, there are currently 397,900 jobs in the market right now. The total number of jobs is expected to increase by 27,900 to 425,800 in the period of 2020-30.

What’s more, the median annual wage for the Sales Managers jobs was $132,290 in May 2020. The lowest 10% earned less than $63,170, and the highest 10% more than $208,000.

Our conclusion? The Sales Managers job market is wide open for candidates.

Top Client Service Manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Client Service Manager resume experience section

Client Service Manager Resume’s Job Experience Checklist:

icon book open

  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Client Service Manager resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
Client Service Manager
Turner - Wisoky
2021-2022
  • Responsible for setting up ad campaigns, monitoring and ad reporting
  • Increased up-sells by XX% quarter on quarter
  • Responsible for XX% repeat campaigns
Work Experience
Client Service Manager
Innovation Modular
2009-2014
  • Exploring new opportunities with current and new clients
  • Bid-team member for large tenders
  • Keeping track of contract agreements - KPI/SLA
  • Solving problems together with clients
  • Giving presentations on changing legislation and content
  • Being the primary contact for key-one clients of Stantec within the utility industry
  • Managing workflow and past due projects
  • De-escalating projects whilst keeping track of performance
Work Experience
Senior Client Service Manager en Digital campaign manager Zuid Afrika en Midden Oosten
Smash Tech
2017-2021
  • Account Planning en ontwikkeling voor meerdere Europese GM klanten (KPI's. SLA's, QBR's)
  • Verantwoordelijk voor optimalisatie processen
  • Project & Budget Planning en Management
  • Adviseren klanten (General Motors markten) over IT en Data Management oplossingen
  • Adviseren klanten en derden om kwaliteit van data te optimaliseren
  • Opzetten marketing automation
  • Opleiden en coachen junior CSM's
  • Resultaat: * Complete geautomatiseerde multinationaal / multilingual lifecycle campagne voor General Motors opgezet en geïmplementeerd met optimale processen * e-mail marketing programma's met jaarlijks > 1 miljoen klantcontacten
Work Experience
Client service manager Benelux, UK, Zuid Afrika, Duitsland, Rusland
Inspire Co
2016-2020
  • Account Planning en ontwikkeling voor meerdere Europese GM klanten
  • Project & Budget Planning en Management
  • Adviseren klanten over Marketing campagne strategie op basis van klantdata
  • Adviseren klanten en derden om kwaliteit van data te behouden, verrijken en verbeteren
  • Resultaat: * Centrale, gestandariseerde databases per markt waar alle data van meerdere leveranciers samenkomen en die gebruikt wordt voor alle marketing doeleinden op basis van de beschikbare gegevens > 10 databronnen per markt * Chevrolet Nederland CRM programma met maandelijks >5.000 klantcontacten * Opel België Motorshow lead management optimalisatie - conversie van 25% naar 32% * SLA 98% voor alle services
Work Experience
Senior Client Service Manager en Digital campaign manager Zuid Afrika en Midden Oosten
Waters and Sons
2016-2020
  • Account Planning en ontwikkeling voor meerdere Europese General Motors klanten (KPI's. SLA's, QBR's)
  • Opzetten marketing automation
  • Optimalisatie (data) processen
  • Project & Budget Planning en Management
  • Adviseren klanten (General Motors markten) over IT en Data Management oplossingen
  • Adviseren klanten en derden om kwaliteit van data te optimaliseren
  • Opleiden en coachen junior CSM's
  • Resultaat: * Complete geautomatiseerde multinationaal / multilingual lifecycle campagne voor General Motors opgezet en geïmplementeerd met optimale processen * e-mail marketing programma's met jaarlijks > 1 miljoen klantcontacten
Work Experience
Client service manager Benelux, UK, Zuid Afrika, Duitsland, Rusland
Bravura Combo
2020-2022
  • Account Planning en ontwikkeling voor meerdere Europese GM klanten
  • Project & Budget Planning en Management
  • Adviseren klanten over Marketing campagne strategie op basis van klantdata
  • Adviseren klanten en derden om kwaliteit van data te behouden, verrijken en verbeteren
  • Resultaat: * Centrale, gestandariseerde databases per markt waar alle data van meerdere leveranciers samenkomen en die gebruikt wordt voor alle marketing doeleinden op basis van de beschikbare gegevens > 10 databronnen per markt * Chevrolet Nederland CRM programma met maandelijks >5.000 klantcontacten * Opel België Motorshow lead management optimalisatie - conversie van 25% naar 32% * SLA 98% voor alle services
Work Experience
Senior Client service manager and Campaign manager Benelux, UK, South Africa, Germany
Strosin, Nolan and Pfeffer
2012-2014
  • Account planning and development for 6 European General Motor markets as main point of contact
  • Responsible for optimization processes
  • Project & budget planning and management
  • Advise clients (GM markets) on IT and data management solutions
  • Advise clients and suppliers on data quality improvements
  • Implementing marketing automation
  • Training junior CSM's
  • Results: * Implementation completely automated multinational / multilingual lifecycle campaign for General Motors with optimal processes * email marketing programs with yearly > 1 million client contacts
Work Experience
Client service manager Benelux, UK, South Afrika, Germany, Russia
Bonefete Fun
2015-2019
  • Account planning and development for 6 European General Motor markets
  • Project & budget planning and management
  • Implementing data driven marketing activities
  • Advise clients and suppliers in data quality enrichment and improvement
  • Results: * Centralized, standardized database per market * Chevrolet Nederland CRM program with monthly >5.000 client contacts * Opel België Motorshow lead management optimization from 25% to 32% * SLA 98% for all services
PRO TIP
pro tip icon

Make sure to relate your experience to your job description, but never lie. That’s not tolerated and will show up in the face-to-face interview later on.

Action Verbs for your Client Service Manager Resume

At Enhancv, we went through countless Client Service Manager resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Client Service Manager Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Client Service Manager resume
HARD SKILLS
  • Salesforce
  • MS Office
  • CRM
  • Forecasting
  • Cold Calling
  • Business Development
  • Customer Service
  • Project Management
SOFT SKILLS
  • Relationship Building
  • Time Management
  • Storytelling
  • Research / Information Gathering.
  • Critical Thinking
  • Problem Solving.
  • Tech Savvy
  • Networking
PRO TIP
pro tip icon

When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.

what to write in your resume header

CHECKLIST For Your Client Service Manager Resume Header

icon book open

  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
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Some companies, states, and countries have policies about identifying information like photos on your Client Service Manager resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.

Client Service Manager Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Client Service Manager resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
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Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
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Your summary section should act as a brief but informative introduction to your experience section. In this section you should go into more depth about what you have done, and how you did it.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Client Service Manager resume

Certification Image
Become a master of client and account management
Learn how to effectively manage, retain and grow clients
Certification Image
The Project Management Course: Beginner to PROject Manager
The Complete Course for becoming a Successful Project Manager
Certification Image
[2022] Customer Service 2.0: Learn Digital Customer Service
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.
Certification Image
Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service
Certification Image
Customer Service Mastery: Delight Every Customer
Master Customer Service using this practical customer care course
PRO TIP
pro tip icon

If you hold a certain major and a minor, your majors should be mentioned first.

Client Service Manager Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Client Service Manager Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
pro tip icon

Test your draft Client Service Manager resume by sending it out to peers and mentors in your circles. Ask them to review it as if they are hiring you for a project and implement the feedback afterwards.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Client Service Manager resume:

Client Service Manager Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Client Service Manager resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Client Service Manager Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-25

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