INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Sales Managers positions are at a 7% growth rate, which is as fast as average. With that said, there are currently 397,900 jobs in the market right now. The total number of jobs is expected to increase by 27,900 to 425,800 in the period of 2020-30.
What’s more, the median annual wage for the Sales Managers jobs was $132,290 in May 2020. The lowest 10% earned less than $63,170, and the highest 10% more than $208,000.
Our conclusion? The Sales Managers job market is wide open for candidates.
Top technical account manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
Things to remember when writing your technical account manager experience section
technical account manager experience section checklist:
- Keep it short: use no more than 4-6 bullet points per position;
- Go for short, easy-to-read sentences to keep recruiters engaged;
- Focus on relevant job experience that will enhance your application;
- Describe your experience using the C-A-R (challenge, action, result) methodology;
- Ditch buzzwords and go for power words instead.
To illustrate it more clearly, we’ve collected some of the best experience section examples from real Technical Account Manager resumes. Check them out below!
- Provide technical support to MSA customers under an Enterprise or Business support contract, including troubleshooting of complex issues.
- Analyzing customer business requirements to create recommendations for hardware specifications/sizing, as well as software settings in regards to Kaspersky applications.
- Customer facing technical professional services leading implementations of Kaspersky products on site.
- Create and facilitate communication between customers, product development teams at Kaspersky to manage escalations requiring fixes or feature requests
- Development of network designs, implementation plans and needed documentations.
- Getting engaged with PoCs showing Kaspersky products values to customer to expedite the purchasing process.
- Managing, escalating, and driving satisfactory resolution of customers’ technical support issues based on Kaspersky Lab products and technologies.
- Coaching junior staff, sharing experience, and knowledge related to security best practices in general, and Kaspersky related products in specific.
- Solved and routed critical technical issues from our global offices; Issues related to dashboard functionality, distributing equipment, managing accounts, and solving problems with computers, iPads, and SaaS applications.
- Provided exceptional support by listening, understanding the issue, and problem solving with customers.
- Contributed to the strategy of the team’s growth and efficiency by executing and managing projects that have global impact.
- Triaged and responded to critical issues received in our Global Service Desk via Slack and ZenDesk tickets, and coordinate passing tickets between regions to provide the fastest and most effective support.
- Provided support for emergencies during weekends and other support coverage gaps as part of our department’s on-call rotation.
- Built and nurtured existing relationships with two hundred FareHarbor accounts throughout the Americas.
- Fixed hardware issues including IBM RS/6000s, desktop PCs, printers, and networks
- Operated as a reliable source for application and desktop support by being on-call 24 hours a day weekly
- Analyze, resolve, and report help desk cases. I helped handle 20% of these cases
- Orion Business Intelligence SaaS cloud installation, implementation and administration training with clients
- Design specification, creation, and distribution of reporting solutions within Orion BI and tabular data model (TDM) data pump solutions
- Communicating efficiently and effectively with clients to deliver quality intelligence solutions in a timely manner
- Oversee and manage projects in all stages of lifecycle
- Resolving client reported issues and inquiries
- Responsible to assist with developing, maintaining, and adhering to goals and objectives of the Core Business Intelligence and Commercial Business Intelligence Teams
- Currently dedicated to NATO more specifically helping NATO installing the needed hardware and service in the new headquarter in Belgium.
- As from december my role will be extended to a global role as Dell EMC has won both Workpackages (server, storage, networking and client infrastructure)
- previously I was dedicated to the European Commission and the bigger hospitals in Belgium
- Global Presales bid support- Technical Solution architecture for IT & Digital Tx with Dell Tech Portfolio
- Technical Account Management & Business Development working with India & regional teams in the Americas, UK, EMEA & APJC
- Led & closed Joint GTMs & Product Offerings-- VelocITy, U4X, ADC, ArchiveNXT, BackupNXT, VaultNXT powered by Dell Technologies with GSI partner-HCL
- Demand Generation activities- EBCs & Focused events & Technical enablement- Certification Drives & Tech Days
- Won Largest joint deal in ANZ region in 2019-2020 with huge potential for recurring growth & upsell business
- Created & Standardized response template for techno-commercial solution proposal to partner
- Managed & supported 14 Signature Success Customers
- Trained, mentored, and coached EMEA Technical Account Managers
- Planned and hosted Global TAM Forum meetings, with up to 85 participants, keeping colleagues informed of the latest developments in the Salesforce environment
- Created and ran the Global TAM continuous improvement ideas program which shared customers feedback and influenced process improvements with various Product Teams
- Created and wrote both Major Release Readiness communications and Root Cause Analysis reports for Signature Success Customer communications
- Guided customers in technical debt reduction and environment optimization
- Identified new features/applications that enabled my Customers to better support their customers
- Providing guidance and best practices for global enterprise customers, operating in the AWS cloud, through different mechanisms such as management business reviews, deep cost analysis, creation of best practices guides and advocating on customer's behalf to AWS.
- Assisting customers in solving challenging technical issues, Proof of Concepts such as CloudEndure implementation and driving customer communication during critical events as the enterprise support escalation point of contact at AWS.
- Serving as the champion for AWS product improvements on behalf of customers through contributions to customer influences and feature requests to service teams.
- Main contact for pre- and post-sales activities of tier 1 engagements and owner of delivery of solutions to major customers in EMEA (e.g. Deutsche Telekom, Vodafone, Joyn, Zattoo, Virgin Media, Com Hem)
- As part of a 4-headed Customer Success team, my contribution amounts to 48% of the EMEA business in 2020
- 100% customer retention rate over employment time
- Reaching 40M+ B2C customers with assigned customers' products
- Involved in the full customer lifecycle with the goal to make customers successful and increase revenue and retention
- Acting as a trusted advisor to customers, enabling them to transform their organizations to build and operate state of the art entertainment platforms using Gracenote's products and services ensuring that customers are able to maximize their growth
- Partnering with customers to develop and execute success plans, removing organizational and technical barriers, identifying opportunities to help customers expand their use of Gracenote's products, recommending best practices and organizational changes to accelerate their onboarding and migrations plans
- Translating customers' business requirements into technological solutions and the interface with other Gracenote product, engineering and content teams to solve complex customer issues
- I led value conversations at the executive level to identify activity-based costing milestones towards IT Services Profitability Dashboards
- I was an effective liaison between the Product & Engineering teams and the customer executive sponsor & economic buyer
- I educated technology professionals how to communicate the composition of overhead costs and direct allocated costs in our model
- Coached career professionals on how to properly identify drivers of cost relative to services rendered and add to the model in an agile methodology
- I drove product innovation by enabling meaningful dialogue between developers and users of the software
- I mentored and taught the consultants who deliver solutions in the field
- Advised in the implementation and maintenance of Apptio's Azure Cloud dashboards
- Managed global, multi-site cloud infrastructure projects while managing risks for various network computing options built on open technologies and hybrid integration.
- Identified ~$800K in savings by preventing & reducing production outages from maintenance events and complex escalations.
- Identified opportunities by showcasing service offerings and solutions as relevant to customer’s business objectives and recognized on multiple occasions for outstanding service.
- Tripled revenue for Azure Premier Support (vs target of 10% growth)
- x1.5 growth for Premier Support contract (vs target of 10% growth)
- Built strong relationship with tough customer (IT department, airlines)
- Took customers from late POC stage all the way to production
- Technical liaison for customers during and after implementation
- Ensured renewals and delivered expansions within clients
- Built tools to address custom needs of clients
- Wrote knowledge articles and technical blogs
- Saved customers over $10 million in annual costs by moving BI workloads from legacy systems to Big Data platform
- Helped define use cases and delivery, streamlining process from weeks to hours
- Acting as technical liaison during and after implementation
- Ensuring renewals with use cases in production and satisfied customers
- Delivered over $1 million in expansions
- Wrote knowledge articles and technical blogs
- Assisted customers in moving BI workloads from legacy systems to Big Data platforms
- Helped define use cases and delivery of data, streamlining process from weeks to hours
- Acting as technical liaison during and after implementation
- Ensuring renewals with use cases in production and satisfied customers
- Delivered expansion at GlaxoSmithKline, TYSON, JPMC
- Provided support during POCs to sales teams and helped close deals with Dell, Tyson and BCBSM
- Wrote knowledge articles and technical blogs
- Provide advice and guidance to customers about their current and future Red Hat OpenShift, CI/CD, Container, Storage solutions.
- Manage customer cases and maintain clear and concise case documentation.
- Gain understanding of customer technical infrastructures, environments, hardware, and offerings.
- Drive product improvements for customer business through a dedicated line of communication to Red Hat products, technologies, and engineering organizations.
- Worked with Public sector customers and Financial Segment such as banks.
- Assisted customers from Rio de Janeiro, São Paulo, Porto Alegre, Mexico, and Dominican Republic.
- Ensuring delivery of new/enhanced functionalities based on Client specifications
- Acting as a single point of escalation
- Managing critical requests and high priority incidents
- Governing end
- end delivery lifecycle
- Coordinating entire rollout and support stakeholder map
- Leading entire customer service experience
- Creating strategic relationship development roadmap
- Acting as a liaison across cross functional teams to ensure customer needs are met
- Support in the technical area of Integration (documentation, troubleshooting, best practices and testing) to improve conversions of top CPGs accounts (retailers);
- Be the contact point with Stakeholders of CPGs, as well as Hunters, KAMs, Product and Growth teams for the technical stability of our allies and develop new features and products.
- Developing global businesses, products and operations. Leading product ideation, roadmap, technical development, product testing and launching.
- Lead a relationship with the top retailers for their Integration's development (API and SFTP). Analyse data, market tendencies, customer behaviour and identify the sustainable opportunities as an advantage for the business.
- Work in a multifunctional way with the engineering teams.
- The Hilti Group is a world
- leading manufacturer and supplier of quality, innovative and specialized tools and fasteningsystems for professional users in a variety of trades of construction industry Role:
- Managing new/existing customers base & increasing account penetration for driving customer engagement, throughcustomer trade relevant applications.
- Handling trades of Mechanical & Electrical, Steel & Metal, HVAC, Interior Finishing, Passive Fire Protection systems. Duties:
- Generating new business opportunities from new/existing customers of the territory dealing into specific trade relevantactivities.
- Driving Key customer account engagement for long term business relationship.
- Visiting customers & project sites on daily basis for product demonstrations, seminars & inquiry generation for tools,inserts & consumables for various applications.
- Product training to the project team for effective usage & maximum efficiency at job site.
- Driving new initiatives of the company like Hilti On!Track, Hilti Online, Hilti Connect & etc for driving customerengagement.
- Preparing & executing Account development plan for the customers & territory.
- Dive deep into the latest technologies of AWS.
- Help large enterprise customers who are in various stages of cloud adoption to give their better cloud experience.
- Help customers solve their difficult technical problems, provide technical guidance, perform technical reviews, and serve as their advocate.
- Build and maintain strong professional relationships while becoming familiar with customers' cloud infrastructure and technical operations.
PRO TIP
The person reading your Technical Account Manager resume will be busy, make sure you never waste their time with fluff.
Action verbs for your technical account manager resume
Recommended reads:
The Best Way to Write Your Technical Account Manager Resume’s Skills Section
Technical account manager resume: skills section checklist
- Scan the job advert for keywords worth including in your resume;
- List both hard and transferable skills;
- Leave room for discussion: include some of your skills in other sections of your resume;
- Focus on skills that prove your expertise and leave the irrelevant ones behind.
Top skills for your technical account manager resume
Salesforce
MS Office
CRM
Forecasting
Cold Calling
Business Development
Customer Service
Project Management
Relationship Building
Time Management
Storytelling
Research / Information Gathering.
Critical Thinking
Problem Solving.
Tech Savvy
Networking
PRO TIP
Add a Talent Section to your resume, where you can pick your top 3 soft skills and describe how you used them to complete a project or balance departmental communication.
Technical account manager resume header: tips, red flags, and best practices
Checklist for your technical account manager resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
Recommended reads:
PRO TIP
Include a link to your portfolio in your Technical Account Manager resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.
Writing a strong technical account manager resume summary
Technical account manager resume summary checklist:
- Mention your position and total years of experience in the field;
- Highlight 1-2 of your top achievements;
- Go for shorter sentences and keep them to the point – don’t include anything that doesn’t support your application;
- Add 2-4 keywords present in the job description.
Resume summary formula:
PRO TIP
Read the job description carefully and understand what the hiring company is exactly looking for. After that, write your summary accordingly while highlighting your potential and ability to be the best at that job.
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Adding education, courses, and certifications to your technical account manager resume
education section tips and tricks:
- Add info about your highest degree level, incl. year of graduation, place of study, and degree subject;
- Mention some education-related awards you’ve received;
- Share a bit more about your certifications (if they are relevant);
- Entry-level applicants: Tailor your education section by including classes that are relevant to the position you’re applying for.
Top Certifications for your Technical Account Manager Resume
The Project Management Course: Beginner to PROject Manager
The Complete Course for becoming a Successful Project Manager
Management Skills: New Manager Training Update 2022
Management Skills Certification in Developing People, Leading Teams & Process Improvement in the New Hybrid Work Culture
New Manager: The Basics and More of Being a Great Leader
Go from a slightly uncertain, confused newbie to a confident, skilled manager who builds and leads effective teams.
Project Management Fundamentals: Run projects effectively
Learn how to effectively analyze, plan, execute, and manage projects that consistently accomplish company objectives
Practical Project Management for Managers and First Time PMs
Learn Project management so you can deliver your next project be on time, on budget, and to requirements.
Recommended reads.":
PRO TIP
There are dozens of certifications that you can claim as a Technical Account Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
The best format for your technical account manager resume
Choosing the right format for your resume might seem difficult, regardless of whether you’re a newbie or a master. In short, there are three basic resume formats for you to choose from:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
The choice you make depends on your level of experience and the company you’re applying for.
The reverse-chronological resume format is great for you if you have at least 10 years of experience, no employment gaps, and are not looking for a career change. Here, you are expected to list all your previous jobs in a reverse-chronological format, starting from your most recent position and going back to the oldest one. It’s perfect for experienced individuals who are looking for a straightforward way to highlight their expertise.
The functional skills-based resume format, on the other hand, is great for recent graduates or professionals with large employment gaps. It focuses on skills and education, rather than experience. This makes it ideal for showing you’re the right fit without putting too much emphasis on your lack of (relevant) experience.
If you’re looking for something a bit more creative, go for the combination resume format. It’s a mix of the reverse-chronological and the functional skills-based formats, which makes it ideal for all types of applicants. What’s more, it’s considered modern and innovative, and isn’t this what you want your application to feel like anyway?
After choosing the right format for your Technical Account Manager resume, it’s time to perfect the layout and style.
- Go for traditional 1-inch resume margins;
- Choose a simple resume font, sized 10-12p;
- Make sure that the length of your resume matches your applicant profile: try to fit in a one-page template; two-page templateare suitable only for candidates with over 10 years of experience.
- Save your resume in PDF to avoid issues around formatting and unauthorized editing.
Looking for more ways to make your application stand out? Read this article!
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PRO TIP
Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Technical Account Manager resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.
Other sections to include in your resume
Depending on the type of company, your position, and your general desire to experiment and showcase your creative side, you might want to add some additional sections to your resume. Some examples include:
Creating a memorable technical account manager resume
You want your resume to put you in front of other candidates even when the competition is high, right? Right!
One of the easiest ways to do this is by adding a drop or two of creativity. You can choose a colorful and out-of-the-box template, or maybe even put a ‘what my typical days look like’ section at the bottom of your resume
It’s totally up to you. Just make sure to match the level of creativity to the industry, the position, and the company.
What makes a great technical account manager resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
