INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Sales Managers positions are at a 7% growth rate, which is as fast as average. With that said, there are currently 397,900 jobs in the market right now. The total number of jobs is expected to increase by 27,900 to 425,800 in the period of 2020-30.
What’s more, the median annual wage for the Sales Managers jobs was $132,290 in May 2020. The lowest 10% earned less than $63,170, and the highest 10% more than $208,000.
Our conclusion? The Sales Managers job market is wide open for candidates.
Top Technical Account Manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
How to write a Technical Account Manager resume experience section
Technical Account Manager Resume’s Job Experience Checklist:
- Use 4-6 bullet points per job title;
- Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
- Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
- Start each sentence with a power verb and avoid overused buzzwords;
- Use either C-A-R or S-T-A-R methodology, when describing your experience.
The work experience samples below come from real Technical Account Manager resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:
Work Experience
Technical Account Manager (TAM)/ Professional Services Engineer- Middle East region
Champlin LLC
2017-2020
- Provide technical support to MSA customers under an Enterprise or Business support contract, including troubleshooting of complex issues.
- Analyzing customer business requirements to create recommendations for hardware specifications/sizing, as well as software settings in regards to Kaspersky applications.
- Customer facing technical professional services leading implementations of Kaspersky products on site.
- Create and facilitate communication between customers, product development teams at Kaspersky to manage escalations requiring fixes or feature requests
- Development of network designs, implementation plans and needed documentations.
- Getting engaged with PoCs showing Kaspersky products values to customer to expedite the purchasing process.
- Managing, escalating, and driving satisfactory resolution of customers’ technical support issues based on Kaspersky Lab products and technologies.
- Coaching junior staff, sharing experience, and knowledge related to security best practices in general, and Kaspersky related products in specific.
Work Experience
Enterprise Technical Account Manager
Bravura Combo
2016-2017
- Solved and routed critical technical issues from our global offices; Issues related to dashboard functionality, distributing equipment, managing accounts, and solving problems with computers, iPads, and SaaS applications.
- Provided exceptional support by listening, understanding the issue, and problem solving with customers.
- Contributed to the strategy of the team’s growth and efficiency by executing and managing projects that have global impact.
- Triaged and responded to critical issues received in our Global Service Desk via Slack and ZenDesk tickets, and coordinate passing tickets between regions to provide the fastest and most effective support.
- Provided support for emergencies during weekends and other support coverage gaps as part of our department’s on-call rotation.
- Built and nurtured existing relationships with two hundred FareHarbor accounts throughout the Americas.
Work Experience
Associate Technical Account Manager
Hessel - Ruecker
2012-2018
- Fixed hardware issues including IBM RS/6000s, desktop PCs, printers, and networks
- Operated as a reliable source for application and desktop support by being on-call 24 hours a day weekly
- Analyze, resolve, and report help desk cases. I helped handle 20% of these cases
Work Experience
Associate Technical Account Manager
McClure, Leuschke and Balistreri
2015-2019
- Orion Business Intelligence SaaS cloud installation, implementation and administration training with clients
- Design specification, creation, and distribution of reporting solutions within Orion BI and tabular data model (TDM) data pump solutions
- Communicating efficiently and effectively with clients to deliver quality intelligence solutions in a timely manner
- Oversee and manage projects in all stages of lifecycle
- Resolving client reported issues and inquiries
- Responsible to assist with developing, maintaining, and adhering to goals and objectives of the Core Business Intelligence and Commercial Business Intelligence Teams
Work Experience
Sr Technical Account Manager
Inspire Co
2016-2017
- Currently dedicated to NATO more specifically helping NATO installing the needed hardware and service in the new headquarter in Belgium.
- As from december my role will be extended to a global role as Dell EMC has won both Workpackages (server, storage, networking and client infrastructure)
- previously I was dedicated to the European Commission and the bigger hospitals in Belgium
Work Experience
Global Technical Account Manager
Turner - Wisoky
2015-2019
- Global Presales bid support- Technical Solution architecture for IT & Digital Tx with Dell Tech Portfolio
- Technical Account Management & Business Development working with India & regional teams in the Americas, UK, EMEA & APJC
- Led & closed Joint GTMs & Product Offerings-- VelocITy, U4X, ADC, ArchiveNXT, BackupNXT, VaultNXT powered by Dell Technologies with GSI partner-HCL
- Demand Generation activities- EBCs & Focused events & Technical enablement- Certification Drives & Tech Days
- Won Largest joint deal in ANZ region in 2019-2020 with huge potential for recurring growth & upsell business
- Created & Standardized response template for techno-commercial solution proposal to partner
Work Experience
Principal Technical Account Manager
Techbia
2019-2021
- Managed & supported 14 Signature Success Customers
- Trained, mentored, and coached EMEA Technical Account Managers
- Planned and hosted Global TAM Forum meetings, with up to 85 participants, keeping colleagues informed of the latest developments in the Salesforce environment
- Created and ran the Global TAM continuous improvement ideas program which shared customers feedback and influenced process improvements with various Product Teams
- Created and wrote both Major Release Readiness communications and Root Cause Analysis reports for Signature Success Customer communications
- Guided customers in technical debt reduction and environment optimization
- Identified new features/applications that enabled my Customers to better support their customers
Work Experience
Senior Technical Account Manager
Moxie Marketing
2019-2021
- Providing guidance and best practices for global enterprise customers, operating in the AWS cloud, through different mechanisms such as management business reviews, deep cost analysis, creation of best practices guides and advocating on customer's behalf to AWS.
- Assisting customers in solving challenging technical issues, Proof of Concepts such as CloudEndure implementation and driving customer communication during critical events as the enterprise support escalation point of contact at AWS.
- Serving as the champion for AWS product improvements on behalf of customers through contributions to customer influences and feature requests to service teams.
Work Experience
Technical Account Manager, Video, Customer Success EMEA
Metz - McCullough
2012-2018
- Main contact for pre- and post-sales activities of tier 1 engagements and owner of delivery of solutions to major customers in EMEA (e.g. Deutsche Telekom, Vodafone, Joyn, Zattoo, Virgin Media, Com Hem)
- As part of a 4-headed Customer Success team, my contribution amounts to 48% of the EMEA business in 2020
- 100% customer retention rate over employment time
- Reaching 40M+ B2C customers with assigned customers' products
- Involved in the full customer lifecycle with the goal to make customers successful and increase revenue and retention
- Acting as a trusted advisor to customers, enabling them to transform their organizations to build and operate state of the art entertainment platforms using Gracenote's products and services ensuring that customers are able to maximize their growth
- Partnering with customers to develop and execute success plans, removing organizational and technical barriers, identifying opportunities to help customers expand their use of Gracenote's products, recommending best practices and organizational changes to accelerate their onboarding and migrations plans
- Translating customers' business requirements into technological solutions and the interface with other Gracenote product, engineering and content teams to solve complex customer issues
Work Experience
Principal Technical Account Manager
Sanguine
2020-2022
- I led value conversations at the executive level to identify activity-based costing milestones towards IT Services Profitability Dashboards
- I was an effective liaison between the Product & Engineering teams and the customer executive sponsor & economic buyer
- I educated technology professionals how to communicate the composition of overhead costs and direct allocated costs in our model
- Coached career professionals on how to properly identify drivers of cost relative to services rendered and add to the model in an agile methodology
- I drove product innovation by enabling meaningful dialogue between developers and users of the software
- I mentored and taught the consultants who deliver solutions in the field
- Advised in the implementation and maintenance of Apptio's Azure Cloud dashboards
Work Experience
Technical Account Manager
Cogent Data
2016-2020
- Managed global, multi-site cloud infrastructure projects while managing risks for various network computing options built on open technologies and hybrid integration.
- Identified ~$800K in savings by preventing & reducing production outages from maintenance events and complex escalations.
- Identified opportunities by showcasing service offerings and solutions as relevant to customer’s business objectives and recognized on multiple occasions for outstanding service.
Work Experience
Technical Account Manager
Smash Tech
2011-2018
- Tripled revenue for Azure Premier Support (vs target of 10% growth)
- x1.5 growth for Premier Support contract (vs target of 10% growth)
- Built strong relationship with tough customer (IT department, airlines)
Work Experience
Technical Account Manager
Hessel - Ruecker
2018-2020
- Took customers from late POC stage all the way to production
- Technical liaison for customers during and after implementation
- Ensured renewals and delivered expansions within clients
- Built tools to address custom needs of clients
- Wrote knowledge articles and technical blogs
Work Experience
Technical Account Manager
Flux
2018-2020
- Saved customers over $10 million in annual costs by moving BI workloads from legacy systems to Big Data platform
- Helped define use cases and delivery, streamlining process from weeks to hours
- Acting as technical liaison during and after implementation
- Ensuring renewals with use cases in production and satisfied customers
- Delivered over $1 million in expansions
- Wrote knowledge articles and technical blogs
Work Experience
Technical Account Manager
Innovation Modular
2012-2014
- Assisted customers in moving BI workloads from legacy systems to Big Data platforms
- Helped define use cases and delivery of data, streamlining process from weeks to hours
- Acting as technical liaison during and after implementation
- Ensuring renewals with use cases in production and satisfied customers
- Delivered expansion at GlaxoSmithKline, TYSON, JPMC
- Provided support during POCs to sales teams and helped close deals with Dell, Tyson and BCBSM
- Wrote knowledge articles and technical blogs
Work Experience
Senior Technical Account Manager (TAM)
Hahn Inc
2009-2014
- Provide advice and guidance to customers about their current and future Red Hat OpenShift, CI/CD, Container, Storage solutions.
- Manage customer cases and maintain clear and concise case documentation.
- Gain understanding of customer technical infrastructures, environments, hardware, and offerings.
- Drive product improvements for customer business through a dedicated line of communication to Red Hat products, technologies, and engineering organizations.
- Worked with Public sector customers and Financial Segment such as banks.
- Assisted customers from Rio de Janeiro, São Paulo, Porto Alegre, Mexico, and Dominican Republic.
Work Experience
Technical Account Manager
Movie Intense
2012-2014
- Ensuring delivery of new/enhanced functionalities based on Client specifications
- Acting as a single point of escalation
- Managing critical requests and high priority incidents
- Governing end
- end delivery lifecycle
- Coordinating entire rollout and support stakeholder map
- Leading entire customer service experience
- Creating strategic relationship development roadmap
- Acting as a liaison across cross functional teams to ensure customer needs are met
Work Experience
Technical Account Manager | Integrations CPG
Erudite
2012-2014
- Support in the technical area of Integration (documentation, troubleshooting, best practices and testing) to improve conversions of top CPGs accounts (retailers);
- Be the contact point with Stakeholders of CPGs, as well as Hunters, KAMs, Product and Growth teams for the technical stability of our allies and develop new features and products.
- Developing global businesses, products and operations. Leading product ideation, roadmap, technical development, product testing and launching.
- Lead a relationship with the top retailers for their Integration's development (API and SFTP). Analyse data, market tendencies, customer behaviour and identify the sustainable opportunities as an advantage for the business.
- Work in a multifunctional way with the engineering teams.
Work Experience
Technical Account Manager
McClure, Leuschke and Balistreri
2015-2019
- The Hilti Group is a world
- leading manufacturer and supplier of quality, innovative and specialized tools and fasteningsystems for professional users in a variety of trades of construction industry Role:
- Managing new/existing customers base & increasing account penetration for driving customer engagement, throughcustomer trade relevant applications.
- Handling trades of Mechanical & Electrical, Steel & Metal, HVAC, Interior Finishing, Passive Fire Protection systems. Duties:
- Generating new business opportunities from new/existing customers of the territory dealing into specific trade relevantactivities.
- Driving Key customer account engagement for long term business relationship.
- Visiting customers & project sites on daily basis for product demonstrations, seminars & inquiry generation for tools,inserts & consumables for various applications.
- Product training to the project team for effective usage & maximum efficiency at job site.
- Driving new initiatives of the company like Hilti On!Track, Hilti Online, Hilti Connect & etc for driving customerengagement.
- Preparing & executing Account development plan for the customers & territory.
Work Experience
Technical Account Manager
Bravura Inc
2015-2019
- Dive deep into the latest technologies of AWS.
- Help large enterprise customers who are in various stages of cloud adoption to give their better cloud experience.
- Help customers solve their difficult technical problems, provide technical guidance, perform technical reviews, and serve as their advocate.
- Build and maintain strong professional relationships while becoming familiar with customers' cloud infrastructure and technical operations.
PRO TIP
The person reading your Technical Account Manager resume will be busy, make sure you never waste their time with fluff.
Action Verbs for your Technical Account Manager Resume
At Enhancv, we went through countless Technical Account Manager resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.
Recommended reads:
Technical Account Manager Resume Skills’ Tips & Tricks to Impress Recruiters
Resume Skills Section Checklist:
- Ensure your hard skills section (including technologies) are exactly matching the job description.
- Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
- Find a way to showcase your skills beyond the skills section.
- Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Technical Account Manager resume
HARD SKILLS
- Salesforce
- MS Office
- CRM
- Forecasting
- Cold Calling
- Business Development
- Customer Service
- Project Management
SOFT SKILLS
- Relationship Building
- Time Management
- Storytelling
- Research / Information Gathering.
- Critical Thinking
- Problem Solving.
- Tech Savvy
- Networking
PRO TIP
Add a Talent Section to your resume, where you can pick your top 3 soft skills and describe how you used them to complete a project or balance departmental communication.
Technical Account Manager Resume Header: Tips, Red Flags, and Best Practices
CHECKLIST For Your Technical Account Manager Resume Header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
Recommended reads:
PRO TIP
Include a link to your portfolio in your Technical Account Manager resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.
Technical Account Manager Resume Summary Best Practices
Checklist: What to include in your Technical Account Manager resume summary:
- Years of experience;
- Highlight top 3 skills and proficiencies;
- One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
- Use short, direct sentences - but no more than three - to keep the HRs interested.
Resume Summary Formula:
Resume Summary Formula:
[Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
Read the job description carefully and understand what the hiring company is exactly looking for. After that, write your summary accordingly while highlighting your potential and ability to be the best at that job.
Recommended reads:
Listing Your Education, Certifications and Courses
Resume Education Section Checklist:
- Ensure your hard skills section (including technologies) are exactly matching the job description.
- Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
- Find a way to showcase your skills beyond the skills section.
- Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Certifications for your Technical Account Manager resume
The Project Management Course: Beginner to PROject Manager
The Complete Course for becoming a Successful Project Manager
Management Skills: New Manager Training Update 2022
Management Skills Certification in Developing People, Leading Teams & Process Improvement in the New Hybrid Work Culture
New Manager: The Basics and More of Being a Great Leader
Go from a slightly uncertain, confused newbie to a confident, skilled manager who builds and leads effective teams.
Project Management Fundamentals: Run projects effectively
Learn how to effectively analyze, plan, execute, and manage projects that consistently accomplish company objectives
Practical Project Management for Managers and First Time PMs
Learn Project management so you can deliver your next project be on time, on budget, and to requirements.
Recommended reads:
PRO TIP
There are dozens of certifications that you can claim as a Technical Account Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
Technical Account Manager Resume: Additional Writing & Formatting Tips
There are three basic resume formats you can choose from:
- Reverse-chronological resume format;
- Functional resume format;
- Hybrid (or Combination) resume format;
The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.
Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.
Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.
Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.
Technical Account Manager Resume Summary best practices
Here are more resume tips regarding your layout and style:
- Clear and legible 12p resume font size;
- Use 10’’ resume margins - that’s default for a great resume design;
- Use a one-page template resume length if you’ve got less than 10 years of experience; otherwise, opt for a two-page resume;
- Save your resume as PDF before sending it to the recruiter.
To take it a step further, check out how your resume can stand out without leaning too much on the creative side.
Recommended reads:
PRO TIP
Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Technical Account Manager resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.
Other sections to include in your resume
Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Technical Account Manager resume:
Technical Account Manager Resume: How to Make Yours More Creative & Stand Out
When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Technical Account Manager resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.
What Makes a Great Technical Account Manager Resume: Key Takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov
8 minute read
Updated on 2022-03-25
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