Average resume stats for your industry
Words
323
Pages length
1.6 p
Job titles per resume
4.6
Bullet points per job title
11.3
Experience
7.4 years
Top Skills for Customer Relations Manager resume
HARD SKILLS
  • Salesforce
  • MS Office
  • CRM
  • Forecasting
  • Cold Calling
SOFT SKILLS
  • Relationship Building
  • Time Management
  • Storytelling
  • Research / Information Gathering.
  • Critical Thinking
Resume Example Fold Background
Resume Background
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INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, Customer Support positions are at a -1% growth rate, which is little to no change. With that said, there are currently 2,923,400 jobs in the market right now. The total number of jobs is expected to decrease by -34,500 to 2,888,900 in the period of 2020-30.

What’s more, the median annual wage for the Customer Support jobs was $35,830 in May 2020. The lowest 10% earned less than $11.59 per hour, and the highest 10% more than $27.80 per hour.

Our conclusion? The Customer Support job market is facing competition due to decreasing demand.

Top Customer Relations Manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Customer Relations Manager resume experience section

Customer Relations Manager Resume’s Job Experience Checklist:

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  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Customer Relations Manager resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
Customer Relations Manager
Altenwerth Group
2012-2014
  • To manage the Customer Relations function, develop and implement the standards required to deliver the highest levels of service to customers managed by the level 3 team, in addition to manage the 3rd level KPI’s.
  • To identify dealers or dealer groups who are failing to deliver satisfactory levels of service liaising with the Senior Management team to highlight these dealers and areas required for improvement. This may include coaching and training where required. Complete follow up reviews in order to manage progress to a satisfactory conclusion.
  • To optimise all available FCA UK Ltd. systems and processes to provide efficient administration of Customer Relations department and related dealer activities.
  • Manage critical, high impact escalated customer cases to ensure a timely resolution and minimize legal and financial risks.
  • To represent FCAUK Ltd. at all appropriate Industry and Trade associations and to keep abreast of all current and future consumer legislation. To work closely with these associations to ensure FCA UK Ltd. interests are represented
Work Experience
Customer Relations Manager
Innovation Modular
2015-2019
  • Build up and opening of the new store in 2017.
  • Introducing fulfillment store set up, store operation and parcel delivery service for Hungarian market.
  • I am responsible for 75 people including areas of customer service department, cashiers, main cash and services in easy buying and shopping experience field.
  • As a member of the store management I am responsible for sales growth, long term profitability of the store and store strategy/store business plan.
  • IKEA Leadership Fundamentals Training trainer
  • Participation in Centiro implementation, and Closed Cash Handling project.
PRO TIP
pro tip icon

The person reading your Customer Relations Manager resume will be busy, make sure you never waste their time with fluff.

Action Verbs for your Customer Relations Manager Resume

At Enhancv, we went through countless Customer Relations Manager resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Customer Relations Manager Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

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  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Customer Relations Manager resume
HARD SKILLS
  • Salesforce
  • MS Office
  • CRM
  • Forecasting
  • Cold Calling
  • Business Development
  • Customer Service
  • Project Management
SOFT SKILLS
  • Relationship Building
  • Time Management
  • Storytelling
  • Research / Information Gathering.
  • Critical Thinking
  • Problem Solving.
  • Tech Savvy
  • Networking
PRO TIP
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When picking skills to feature in your resume, make sure they'll be relevant to the position you’re applying to. The point of listing skills is for you to stand out from the competition. Stay away from repetitive, meaningless skills that everyone uses in their resumes. Or else, they’ll backfire and make you look like an average candidate.

what to write in your resume header

CHECKLIST For Your Customer Relations Manager Resume Header

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  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
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Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Customer Relations Manager resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.

Customer Relations Manager Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Customer Relations Manager resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
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Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
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Highlight specific past projects that you’re most proud of in your summary. It sets an excellent tone for the rest of your resume. You can talk about all of your former jobs in your work experience section later on.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

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  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Customer Relations Manager resume

Certification Image
Customer Success Manager: Fundamentals to your CSM career
The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise
Certification Image
Customer Success | How to Understand Your Customers
Turn Listening into Fantastic Results
Certification Image
Customer Success Manager (CSM) Elite
Accelerate your Customer Success career with actionable strategies you can implement immediately.
Certification Image
The Customer: How to Understand Their Needs (BITE SIZE)
Be guided on understanding the modern customer and how their needs have changed over time
PRO TIP
pro tip icon

There are dozens of certifications that you can claim as a Customer Relations Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

Customer Relations Manager Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Customer Relations Manager Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
pro tip icon

Test your draft Customer Relations Manager resume by sending it out to peers and mentors in your circles. Ask them to review it as if they are hiring you for a project and implement the feedback afterwards.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Customer Relations Manager resume:

Customer Relations Manager Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Customer Relations Manager resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Customer Relations Manager Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-25

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