INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Customer Support positions are at a -1% growth rate, which is little to no change. With that said, there are currently 2,923,400 jobs in the market right now. The total number of jobs is expected to decrease by -34,500 to 2,888,900 in the period of 2020-30.
What’s more, the median annual wage for the Customer Support jobs was $35,830 in May 2020. The lowest 10% earned less than $11.59 per hour, and the highest 10% more than $27.80 per hour.
Our conclusion? The Customer Support job market is facing competition due to decreasing demand.
Top customer relations manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
Things to remember when writing your customer relations manager experience section
Customer relations manager experience section checklist:
- Keep it short: use no more than 4-6 bullet points per position;
- Go for short, easy-to-read sentences to keep recruiters engaged;
- Focus on relevant job experience that will enhance your application;
- Describe your experience using the C-A-R (challenge, action, result) methodology;
- Ditch buzzwords and go for power words instead.
To illustrate it more clearly, we’ve collected some of the best experience section examples from real Customer Relations Manager resumes. Check them out below!
- To manage the Customer Relations function, develop and implement the standards required to deliver the highest levels of service to customers managed by the level 3 team, in addition to manage the 3rd level KPI’s.
- To identify dealers or dealer groups who are failing to deliver satisfactory levels of service liaising with the Senior Management team to highlight these dealers and areas required for improvement. This may include coaching and training where required. Complete follow up reviews in order to manage progress to a satisfactory conclusion.
- To optimise all available FCA UK Ltd. systems and processes to provide efficient administration of Customer Relations department and related dealer activities.
- Manage critical, high impact escalated customer cases to ensure a timely resolution and minimize legal and financial risks.
- To represent FCAUK Ltd. at all appropriate Industry and Trade associations and to keep abreast of all current and future consumer legislation. To work closely with these associations to ensure FCA UK Ltd. interests are represented
- Build up and opening of the new store in 2017.
- Introducing fulfillment store set up, store operation and parcel delivery service for Hungarian market.
- I am responsible for 75 people including areas of customer service department, cashiers, main cash and services in easy buying and shopping experience field.
- As a member of the store management I am responsible for sales growth, long term profitability of the store and store strategy/store business plan.
- IKEA Leadership Fundamentals Training trainer
- Participation in Centiro implementation, and Closed Cash Handling project.
- Implemented new CRM system resulting in a 20% increase in customer satisfaction scores.
- Led a team of 10 customer service representatives, providing regular coaching and training sessions resulting in a 15% increase in productivity.
- Developed and executed a customer retention strategy resulting in a 10% increase in customer retention rate.
- Successfully resolved over 500 customer complaints resulting in a 95% customer satisfaction rate.
- Collaborated with sales and service departments to improve overall customer experience and increase sales by 15%.
- Developed and implemented a customer service training program resulting in a 20% increase in customer satisfaction scores.
- Reduced customer complaints by 30% by identifying and addressing the root cause of issues.
- Collaborated with sales and service departments to improve overall customer experience and increase sales by 10%.
- Developed and maintained positive relationships with customers, resulting in a 15% increase in customer retention rate.
- Monitored and analyzed customer feedback to continuously improve customer experience.
- Exceeded self-funding bed sales target by 25% through developing strong links with local charities, support agencies, schools, local clubs, and other interested parties
- Increased customer satisfaction rate by 15% by ensuring that the Care UK values of Fulfilling Lives were evident in all areas of customer relations
- Developed and implemented a Community Engagement Schedule and Sales Activity Calendar to increase visibility and awareness of the company's services in the local area
- Improved response time to customer inquiries by 30% by implementing efficient standard operating procedures
- Conducted needs analysis and used questioning techniques to accurately assess the needs of prospective clients
- Maintained accurate and up-to-date prospect and resident information on the database system to establish marketing trends
- Followed up with prospective clients that did not buy within the set time frame to increase the conversion rate
- Researched and analyzed the prices, service offerings, and procedures of competitors to identify potential business and marketing opportunities
- Ensured the smooth admission process by taking the lead on the day of admission and coordinating with the Clinical Lead and Home Manager
- Collaborated with the Home Manager and Clinical Lead to arrange Pre Admission Assessments and suitable admission dates
PRO TIP
The person reading your Customer Relations Manager resume will be busy, make sure you never waste their time with fluff.
Action verbs for your customer relations manager resume
Recommended reads.":
The Best Way to Write Your Customer Relations Manager Resume’s Skills Section
Customer relations manager resume: skills section checklist
- Scan the job advert for keywords worth including in your resume;
- List both hard and transferable skills;
- Leave room for discussion: include some of your skills in other sections of your resume;
- Focus on skills that prove your expertise and leave the irrelevant ones behind.
Top skills for your customer relations manager resume
Salesforce
MS Office
CRM
Forecasting
Cold Calling
Business Development
Customer Service
Project Management
Relationship Building
Time Management
Storytelling
Research / Information Gathering.
Critical Thinking
Problem Solving.
Tech Savvy
Networking
PRO TIP
When picking skills to feature in your resume, make sure they'll be relevant to the position you’re applying to. The point of listing skills is for you to stand out from the competition. Stay away from repetitive, meaningless skills that everyone uses in their resumes. Or else, they’ll backfire and make you look like an average candidate.
Recommended Reads:
Customer relations manager resume header: tips, red flags, and best practices
Checklist for your customer relations manager resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
Recommended reads:
PRO TIP
Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Customer Relations Manager resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.
Writing a strong customer relations manager resume summary
Customer relations manager resume summary checklist:
- Mention your position and total years of experience in the field;
- Highlight 1-2 of your top achievements;
- Go for shorter sentences and keep them to the point – don’t include anything that doesn’t support your application;
- Add 2-4 keywords present in the job description.
Resume summary formula:
PRO TIP
Highlight specific past projects that you’re most proud of in your summary. It sets an excellent tone for the rest of your resume. You can talk about all of your former jobs in your work experience section later on.
Recommended reads:
Adding education, courses, and certifications to your customer relations manager resume
Education section tips and tricks:
- Add info about your highest degree level, incl. year of graduation, place of study, and degree subject;
- Mention some education-related awards you’ve received;
- Share a bit more about your certifications (if they are relevant);
- Entry-level applicants: Tailor your education section by including classes that are relevant to the position you’re applying for.
Top certifications for your customer relations manager resume
Customer Success Manager: Fundamentals to your CSM career
The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise
Customer Success | How to Understand Your Customers
Turn Listening into Fantastic Results
Customer Success | How to Exceed Your Customers Expectations
Create More Real Value Every Day
Customer Success Manager (CSM) Elite
Accelerate your Customer Success career with actionable strategies you can implement immediately.
The Customer: How to Understand Their Needs (BITE SIZE)
Be guided on understanding the modern customer and how their needs have changed over time
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PRO TIP
There are dozens of certifications that you can claim as a Customer Relations Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
The best format for your customer relations manager resume
Choosing the right format for your resume might seem difficult, regardless of whether you’re a newbie or a master. In short, there are three basic resume formats for you to choose from:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
The choice you make depends on your level of experience and the company you’re applying for.
The reverse-chronological resume format is great for you if you have at least 10 years of experience, no employment gaps, and are not looking for a career change. Here, you are expected to list all your previous jobs in a reverse-chronological format, starting from your most recent position and going back to the oldest one. It’s perfect for experienced individuals who are looking for a straightforward way to highlight their expertise.
The functional skills-based resume format, on the other hand, is great for recent graduates or professionals with large employment gaps. It focuses on skills and education, rather than experience. This makes it ideal for showing you’re the right fit without putting too much emphasis on your lack of (relevant) experience.
If you’re looking for something a bit more creative, go for the combination resume format. It’s a mix of the reverse-chronological and the functional skills-based formats, which makes it ideal for all types of applicants. What’s more, it’s considered modern and innovative, and isn’t this what you want your application to feel like anyway?
After choosing the right format for your Customer Relations Manager resume, it’s time to perfect the layout and style.
- Go for traditional 1-inch resume margins;
- Choose a simple resume font, sized 10-12p;
- Make sure that the length of your resume matches your applicant profile: try to fit in a one-page template; two-page templateare suitable only for candidates with over 10 years of experience.
- Save your resume in PDF to avoid issues around formatting and unauthorized editing.
Looking for more ways to make your application stand out? Read this article!
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PRO TIP
Test your draft Customer Relations Manager resume by sending it out to peers and mentors in your circles. Ask them to review it as if they are hiring you for a project and implement the feedback afterwards.
Other sections to include in your resume
Depending on the type of company, your position, and your general desire to experiment and showcase your creative side, you might want to add some additional sections to your resume. Some examples include:
Creating a memorable customer relations manager resume
You want your resume to put you in front of other candidates even when the competition is high, right? Right!
One of the easiest ways to do this is by adding a drop or two of creativity. You can choose a colorful and out-of-the-box template, or maybe even put a ‘what my typical days look like’ section at the bottom of your resume
It’s totally up to you. Just make sure to match the level of creativity to the industry, the position, and the company.
What makes a great customer relations manager resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
