Average resume stats for your industry
Words
405
Pages length
2 p
Job titles per resume
3.6
Bullet points per job title
12.7
Experience
9.2 years
Top Skills for Front Office Manager resume
HARD SKILLS
  • Customer Service
  • Microsoft Office
  • Sales
  • Project Management
  • Outlook
SOFT SKILLS
  • Communication
  • Planning and organisation
  • Prioritization
  • Efficiency
  • Responsibility
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INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, Front Office Manager positions are at a 9% growth rate, which is as fast as average. With that said, there are currently 322,000 jobs in the market right now. The total number of jobs is expected to increase by 28,600 to 350,600 in the period of 2020-30.

What’s more, the median annual wage for the Front Office Manager jobs was $98,890 in May 2020. The lowest 10% earned less than $56,080, and the highest 10% more than $169,930.

Our conclusion? The Front Office Manager job market is wide open for candidates.

Top Front Office Manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Front Office Manager resume experience section

Front Office Manager Resume’s Job Experience Checklist:

icon book open

  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Front Office Manager resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
Front Office Manager
Eco Focus
2018-2020
  • Conducted customer discovery with 30+ members
  • Growth hacked the database from 30,000 sign ups to 350,000
  • Founded of one of the most important sustainable design startups in Mexico City an initial 4 member team.
  • Increased monthly visits from 100,000 to over 2 million in a year
Work Experience
Assistant Front Office Manager
Bravura Inc
2019-2021
  • Launched the 24 hour's check in - check out service
  • Successful Pre-Opening of all 3 Hotels, helped in preparing the standard operating policies & procedures for the department.
  • To increase the customer satisfaction index and TripAdvisor ranking, Launched Surprise & Delight guests amenity program.
  • Prepared the Night Audit tasks lists for all the 3 properties in coordination with the Finance Department.
  • Launched the GDPR compliance protocol for the department and successfully became the GDPR champion for all the 3 Hotels.
Work Experience
Assistant Front Office Manager
Erudite
2021-2022
  • Managing and training the concierge, night auditor and team of receptionists.
  • Troubleshooting emergencies.
  • Liaising with other departments
  • Rooms division budgeting. .
  • Ensuring employees are offering exceptional
    Customer service.
  • Delegating duties.
  • Routing sales productivity reports to staff.
    Motivating employees.
  • Handling cash and end of day checking.
  • Dealing with customer complaints and issues.
Work Experience
Cluster Front Office Manager
Candor Corp
2021-2022
  • Led the pre-opening Front Office team for ITC Royal Bengal, a 456 room, luxury property in Kolkata which has gone on to become an iconic landmark hotel in Eastern India.
  • Managing schedules, organized office functions, and overseeing daily operations of office with 135 employees.
  • Brought ITC Royal Bengal to rank 1 on Trip Advisor within the first 1 year of operations and simultaneously ensured Rank 2 for the sister hotel ITC Sonar and highest Social Media ranking for both the hotels at 4.8 in the city for year 2020.
  • Piloted Fully Contactless Arrival and Departure experiences with introducing Ecobillz synced with Opera which was replicated over the entire portfolio of ITC Hotels.
  • Conceptulized and launched Everyone Sells program for associates during COVID-19 operations which added INR 2.54 Cr to the top line revenue for the hotel for 2020-21.
  • Introduced IVR for telephones and integrated chatbot functionality into hotel In Room Systems to reduce call queue, increase guest satisfaction and manpower efficiencies.
Work Experience
Front Office Manager
Quads
2009-2014
  • Achieved a rank 1 on Trip Advisor within one year of taking charge for the hotel (jump of 10 ranks) and Internal Guest Satisfaction Index of 93.4% which was the highest amongst the Luxury Hotels portfolio.
  • Achieved ancillary revenue of .09 Cr for 2017-18, 1.10 Cr for 2018-19 and 1.15 CR for 2019-20.
  • Achieved The Highest Loyalty Penetration for 2 Loyalty Programs, Club ITC and Marriott Bonvoy (erstwhile SPG) in year 2016, 2017 and 2019.
  • Developed an Internal Events team and monetised the same for INR 30 lacs
  • Was awarded Front Office Manager of the Year 2019 by International Hospitality Expo and Hotelier India for 2018.
Work Experience
Front Office Manager
Metz - McCullough
2016-2017
  • Successfully launched the Signature Concierge Services.
  • Led the team to achieve the highest Internal Guest Satisfaction Index at 93.6% in year 2014-15.
  • Started the signature Welcomdiva program for Resort properties.
  • Intoduced the Product Upkeep Program at the hotel in coordination with Housekeeping team to ensure Room Upkeep for the hotel.
Work Experience
Front Office Manager & Asst. Front Office Manager - WH
Inspire Co
2017-2020
  • Planned and implemented several remodelling changes as Asst FOM including new SOPs on Telephone Handling, Guest Celebrations, Introduction of Childrens Program.
  • Achieved Level 3 certification in Six Sigma Enabled QIT(Quality Improvement Team).
  • Had taken complete charge of Hiring, Internal Audits, Debtors recovery and CPRN monitoring as AFOM.
  • Was promoted to a Front Office Manager, being the youngest and fastest one to grow the ladder from the ITCHMI.
Work Experience
Assistant Front Office Manager
Moxie Marketing
2009-2014
  • Led and managed a team of 10-15+ colleagues
  • Implemented strategies and new standard of operation with COVID19 guidelines in place
  • In charge of monthly reports including inventory and forecasting
Work Experience
Front Office Manager
Littel Group
2015-2017
  • Led and directed a team of 10+ associates including Front Desk Agents, Concierge, Drivers and Security.
  • Increased overall guest survey scores as well as hotel online rating.
  • Recruited, trained and developed the front office/desk team.
Work Experience
Front Office Manager
Inspire Co
2021-2022
  • Attended operation meetings with GM to discuss the pending projects with Contractors.
  • Attend Revenue and Budget meetings with the Implementation Team. Also, discuss general strategy of the Hotel operation for the next years to come.
  • Recruit all Front Office Staff as per Hilton Standard.
  • Set up all the Front Office Standards.
  • Set up the Front Desk with marketing collaterals as per standards, computers, printers, office supplies, etc.
  • Set up the Lobby with all furniture, and Art Works.
  • Assist the Implementation Team to set up the Software Systems including OnQ PM, Salto, Vicas, etc.
  • Assist in the preparation of the pre-opening ceremony.
  • Oversees the Front Office overall operation.
Work Experience
Front Office Manager
Moxie Marketing
2016-2020
  • Oversees the entire Front Office operation to maintain high standards.
  • Evaluates levels of Guest satisfaction and monitors trends, with a focus on continuous improvement.
  • Ensures Regular Guests and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty program.
  • Maximizes room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
  • Sets departmental objectives, work schedules, budgets, policies, and procedures.
  • Monitors the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
  • Ensures Team Members have current and up to date knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and underst policies and practices.
  • Maintains good communication and working relationships with all hotel departments.
  • Monitors and maintains staffing levels to meet business demands.
  • Conducts monthly communication meetings and produce minutes.
  • Manage staff performance issues in compliance with company policies and procedures.
  • Recruits, Manages, Trains and Develops the Front Office team.
  • Complies with hotel security, fire regulations and all health and safety legislation.
  • Acts in accordance with policies and procedures when working with front of house equipment and property management systems.
  • Assists with other departments, as necessary.
Work Experience
Front Office Manager
Schmeler LLC
2011-2018
  • Finalised the budget of 2019 with savings of 12%.
  • Analysing P&L thoroughly identifying areas of potential savings.
  • Increased up-selling revenue by 15%.
  • Improved length of Check in and Check out from 14 to 8 minutes.
  • Conducted the Time & Motion study, resulted in internal developments of 8 colleagues and cut-off 4 vacancies.
  • Initiate and Lead Pool Upgrade project solely.
  • Increased by 10% YOY 2018-2017 numbers of Wyndham Rewards.
  • Reduced number of repeated product-caused complaints by 70%.
  • Improved “Booking.com” scores from 7.8 to 8. And Overall score on Revinate from 3.8 in Feb 2018 to 4.2 July 2018.
Work Experience
Front Office Manager
Bravura Combo
2020-2022
  • Managed accounts of all Managers staying in the hotel.
  • Supervised and trained all Front Office staff (Front desk Agents, Reservations Agents, Night Auditors and Concierges) from 2016 to 2019.
  • Marriott Bonvoy Ambassador in charge of Enrollments and assisting GUESTS with queries with regards to earning points and miles.
  • Handled Guests complaints and enquiries.
Work Experience
Front Office Manager
Erudite
2015-2017
  • Having the full responsibility of Front of House area, and led a team that consists of Guest Relations, Front Desk, Concierge, Instant Service, Executive Lounge and Health Club
  • Conducted recruitment, organized team training, generated awareness across the hotel and lead the Front Office team to initiate and implement plans to continuing refining guest from pre-arrival to departure
  • Monitored the guest experience through BrandWisdom, GEI, LRA by Deloitte feedback and take any necessary actions to fine-tune the practice and operation and increased Online Hotel Comments score from 89.1 to 96.8; the most prominent OTA channel in China, Ctrip score from 4.5 to 4.8
  • Increased the ADR by implementing and encouraging upselling program by redefining the room types in Opera system
  • Prepared every month the P&L statement with taking efficient cost saving measures and ensured departmental NOP increasing by 20%
Work Experience
Front Office Manager
Eco Focus
2011-2018
  • Supervised approximately 7 front end associates
  • Process all payments for national and international suppliers. Dealing with people from all over the world to handle contract and payment issues and queries.
  • Provided 24/7 support to the team in resolving the issue
  • Implemented new techniques in customer service.
Work Experience
Front Office Manager
Schmeler and Sons
2012-2018
  • Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
  • Maintain a professional and high quality service oriented environment at all times
  • Act as Manager on Duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
  • Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
  • Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations is done as per standards.
  • Work closely with all other Departments to improve guest services and foster cross departmental communication.
  • Create and lead a team that is more focused on team work, learning & development and quality in the resort.
  • Has a custodial responsibility for the overall Guest experience in the resort.
  • Solicit feedback and create ongoing communication link with Guests upon their departure.
  • Responsible In the absence of the Unit head to ensure the Smooth operations of Resort.
Work Experience
Asssiatant Front Office Manager
Admire Arts
2015-2017
  • Set Up and manage Front Desk operations which include Staffing, Training, Budgeting, SOP implementation.
  • Implemented office procedures by setting objectives to guide steady workflow.
  • Assisted staff during peak business times to effectively meet administrative and operational demands.
  • Planned and established office management systems, achieving enhanced organizational effectiveness and performance.
  • Supervised front end associates in fast-paced and demanding environment.
  • Observe Front Desk operation and ensure that established procedures are completed in accordance with hotel policy and procedures.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Reviews and completes credit limit report.
  • Keep a Rapport with all other departments to have Hustle free operations
  • With the Help of the Duty Manager ,train the Subordinates to maintain a quality in the team.
  • Evaluate Monthly Traing report for best results.
  • Maintain a exemplary care, friendly and easily approachable atmosphere for guests as they should feel Home away from Home
Work Experience
Assistant Front Office Manager
Hahn Inc
2009-2014
  • Evaluated customer issues and complaints and developed amicable solutions.
  • Supervised front end associates in fast-paced and demanding environment.
  • Trained new employees in all aspects of office practices and procedures.
  • Coordinated hiring, onboarding, and training for all new staff with the help of Front Office Manager.
  • Supervised performance, procedures, and conduct of Front Office team and sought out opportunities to enhance results.
  • Checked Lobby Area on a  daily basis, to spot any maintenance needs and implement corrective actions.
  • Implemented Stanadard office procedures by setting objectives to guide steady workflow
  • Verifies that accurate room status information is maintained and properly communicated.
Work Experience
Assistant Front Office Manager
Techbia
2012-2014
  • In Charge Of Front Of House Operations reporting to Assistant Director Of Rooms.
  • Overseeing recruitment in Front Of The House Department.
  • Coaching and mentoring the team to be at the highest level of performing in EMEA at check in experience.
  • Overseeing the upsell program and making it at the top 3 within Hyatt at the conversion rate of 9.6%.
  • Monitoring trends in reservations, Guest concerns, Resolves guest problems quickly, efficiently and courteously.
  • Evaluating the performance of Front Office Team members.
  • Meeting all the VIP guests in person up on arrival and departure.
  • Enforces all cash-handling, check- cashiering and credit policies.
  • Maximize room revenue and occupancy by reviewing status daily.
  • Analyze rate variance report, monitor credit risk report, monitoring the selling status of the house on a daily basis.
  • Handling the attendance and payroll of Front Office department (Oasys System).
Work Experience
Front Office Manager
Altenwerth Group
2019-2021
  • Front desk manager
  • Managing all operation and guest relation
    handling booking.com reservation and review
  • In-Charge for Reservation Department
  • General Relation
PRO TIP
pro tip icon

Check the Front Office Manager job description for inspiration. Look for similarities between your employer’s values and your experience.

Action Verbs for your Front Office Manager Resume

At Enhancv, we went through countless Front Office Manager resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Front Office Manager Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Front Office Manager resume
HARD SKILLS
  • Customer Service
  • Microsoft Office
  • Sales
  • Project Management
  • Outlook
  • Data entry
  • Mailchimp
  • Front Desk Software
  • Cash Handling
SOFT SKILLS
  • Communication
  • Planning and organisation
  • Prioritization
  • Efficiency
  • Responsibility
  • Problem-solving
  • Attention to detail
  • Customer service
  • Phone Etiquette
  • Discretion
PRO TIP
pro tip icon

When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.

what to write in your resume header

CHECKLIST For Your Front Office Manager Resume Header

icon book open

  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
pro tip icon

Some companies, states, and countries have policies about identifying information like photos on your Front Office Manager resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.

Front Office Manager Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Front Office Manager resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
writing icon

Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
pro tip icon

Your summary section should act as a professional taster. Use it wisely. Effectively convey your professional profile and let the hiring manager know that if they hire you, they won’t be disappointed. Make sure to include keywords from the job description too! Elaborate on your abilities further in your experience section. Again, cater to the job description.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Front Office Manager resume

Certification Image
New Manager: The Basics and More of Being a Great Leader
Go from a slightly uncertain, confused newbie to a confident, skilled manager who builds and leads effective teams.
Certification Image
Management Skills: New Manager Training Update 2022
Management Skills Certification in Developing People, Leading Teams & Process Improvement in the New Hybrid Work Culture
Certification Image
Become an Admin and Office Manager
Administrative Office Management is the process of. planning, organizing and controlling all the information related act
Certification Image
Becoming an Office Manager
Office Managers help workplace operations run smoothly by managing workflows, relationships, and strategic initiatives.
Certification Image
The Superboss Playbook for Managers
Discover how top managers develop high potential talent, lead by teaching, and foster creative, high-performance teams.
PRO TIP
pro tip icon

If you hold a certain major and a minor, your majors should be mentioned first.

Front Office Manager Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Front Office Manager Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
pro tip icon

If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Front Office Manager resume:

Front Office Manager Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Front Office Manager resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Front Office Manager Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-25

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