Home > 
5 Guest Services Manager Resume...

5 Guest Services Manager Resume Examples & Guide for 2024

Customize this resume with ease using our seamless online resume builder.

All resume examples in this guide

pro tip icon

According to the U.S. Bureau of Labor Statistics, Guest Services Manager positions are at a 9% growth rate, which is as fast as average. With that said, there are currently 322,000 jobs in the market right now. The total number of jobs is expected to increase by 28,600 to 350,600 in the period of 2020-30.

What’s more, the median annual wage for the Guest Services Manager jobs was $98,890 in May 2020. The lowest 10% earned less than $56,080, and the highest 10% more than $169,930.

Our conclusion? The Guest Services Manager job market is wide open for candidates.

top sections icon

Top guest services manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a guest services manager resume experience section

Checklist icon
Guest services manager resume's job experience checklist:
  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Guest Services Manager resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
Guest Services Manager, Front Office
Obelus Concepts
  • Directly reporting to the Front Office Manager.
  • Leading a team of over 150 colleagues in the department including Butlers, Team Leaders and Duty Managers / Assistant Managers.
  • Training, counselling, coaching & disciplining of employees.
  • Communicating job expectations, planning, monitoring & appraising.
  • Reviewing job descriptions, enforcing policies & procedures.
  • Managing day-to-day operations of the resort including recruitment, P&L & payroll.
Work Experience
Assistant Guest Services Manager, Front Office
Vortex Solar
  • Year on year increase in the CSI scores for overall check-in & check-out from 860 to 910.
  • Improved 2015 COS significantly from 20013/2014 survey scores achieving 90% for leadership and engagement.
  • Consistently achieved upselling revenue of over AED 200K per month & also achieved the yearly targets.
  • Achieved 90% in LQA audit for overall hotel & front office department.
Work Experience
Guest Services Manager
The Ritz-Carlton
2017-01 2022-02
  • Increased positive guest feedback scores by 20% through personalized service and quick issue resolution.
  • Reduced check-in time by 25% by implementing a new software system and streamlining processes.
  • Implemented a new training program that led to a 40% decrease in employee turnover within the guest services department.
  • Managed a budget of $1.5 million and successfully reduced departmental expenses by 10%.
  • Successfully planned and executed several large-scale events, including a 500-person wedding and a 200-person corporate conference.
Work Experience
Front Desk Supervisor
Hyatt Hotels Corporation
2015-04 2017-01
  • Implemented a new training program that led to a 30% increase in upsell revenue from room upgrades and ancillary services.
  • Achieved an 85% occupancy rate during peak season by collaborating with the revenue management team to optimize pricing and inventory.
  • Consistently exceeded guest satisfaction targets, achieving an average score of 9.3 out of 10 on guest feedback surveys.
  • Managed guest complaints and issues effectively, resulting in a 15% reduction in negative reviews on TripAdvisor.
  • Trained new hires and cross-trained existing staff on all front desk functions, resulting in a more efficient and effective team.
Work Experience
Guest Services Agent
Four Seasons Hotels and Resorts
2013-06 2015-04
  • Consistently received high praise from guests, achieving an average satisfaction score of 9.5 out of 10 on guest feedback surveys.
  • Generated $20,000 in upsell revenue in a single month by promoting room upgrades and ancillary services to guests.
  • Resolved guest issues and complaints promptly and effectively, resulting in a 25% reduction in negative reviews on TripAdvisor.
  • Collaborated with other departments to ensure seamless guest experiences, including housekeeping, engineering, and food and beverage.
  • Maintained an extensive knowledge of local attractions, restaurants, and activities, providing personalized recommendations to guests.
Work Experience
Guest Services Manager
Ace Hotel London
01/01/2019 01/01/2022
  • Increased guest satisfaction ratings by 15% by implementing a personalized check-in process
  • Developed and implemented a training program resulting in a 25% decrease in guest complaints
  • Managed and allocated the departmental budget of $500k per year
  • Collaborated with the marketing team to create and implement a loyalty program, resulting in a 20% increase in repeat guests
  • Initiated a room upgrade program that increased revenue by 10% and guest satisfaction by 25%
Work Experience
Front Office Manager
The Ritz-Carlton
01/01/2017 01/01/2019
  • Implemented new technologies that improved check-in times by 50% and reduced wait times by 30%
  • Created and implemented a guest recognition program, resulting in a 20% increase in positive guest feedback
  • Managed a team of 15 staff members, including hiring, training, and scheduling
  • Maintained departmental budget of $300k per year, resulting in a 10% decrease in operational costs
  • Assisted in the planning and execution of special events, including weddings and conferences
Work Experience
Assistant Guest Services Manager
Four Seasons Hotels and Resorts
01/01/2015 01/01/2017
  • Implemented a new guest feedback program resulting in a 30% increase in positive feedback
  • Managed and allocated departmental budget of $200k per year
  • Created and implemented a training program for new staff members resulting in a 40% decrease in training time
  • Assisted in the planning and execution of special events, including weddings and conferences
  • Collaborated with the housekeeping department to implement a new room cleaning process, resulting in a 25% increase in guest satisfaction
pro tip icon

Include quantitative data throughout your Guest Services Manager resume to impress the hiring manager. Real facts and figures that show off your competency as an audit manager go a long way. Did you reduce the costs of audits? Manage a large team? Boosted efficiency? Show off the real numbers!

Action verbs for your guest services manager resume

At Enhancv, we went through countless Guest Services Manager resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Guest Services Manager Resume Skills’ Tips & Tricks to Impress Recruiters

Checklist icon
Resume skills section checklist:
  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top skills for your guest services manager resume

Customer Service

Microsoft Office


Project Management


Data entry


Front Desk Software

Cash Handling



Planning and organisation





Attention to detail

Customer service

Phone Etiquette


pro tip icon

When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.

what to write in your resume header
Checklist icon
Checklist for your guest services manager resume header
  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
pro tip icon

Some companies, states, and countries have policies about identifying information like photos on your Guest Services Manager resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.

Guest services manager resume summary best practices

what to write in your resume summary
Checklist icon
Checklist: What to include in your guest services manager resume summary:
  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
resume Summary Formula icon
Resume summary formula:
Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
pro tip icon

Highlight specific past projects that you’re most proud of in your summary. It sets an excellent tone for the rest of your resume. You can talk about all of your former jobs in your work experience section later on.

Listing your education, certifications and courses

Checklist icon
Resume Education Section Checklist:
  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
certifications icon
Top Certifications for your Guest Services Manager Resume
certification image
The Project Management Course: Beginner to PROject Manager

The Complete Course for becoming a Successful Project Manager

certification image
Master Java Web Services and RESTful API with Spring Boot

Build Java Web Services & REST API - RESTful & SOAP - with Spring & Spring Boot. Learn REST API & SOAP Web Services Now!

certification image
Java Web Services

Learn how to design,create , consume and secure SOAP and REST web services from scratch in easy steps.

certification image
Connect Systems with SAP Web Services using SAP SOA MANAGER

Best course to learn how to create, build and consume Web Services in SAP using SOA MANAGER with practical examples

pro tip icon

There are dozens of certifications that you can claim as a Guest Services Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

How to write a guest services manager resume

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

pro tip icon

If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Guest Services Manager resume:

Guest services manager resume: How to make yours more creative & stand out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Guest Services Manager resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume   Enhancv resume section

What makes a great guest services manager resume: key takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
guest services manager resume example

Looking to build your own Guest Services Manager resume?

Enhancv resume builder will help you create a modern, stand-out resume that gets results
Variety of custom sections
Hassle-free templates
Easy edits
Memorable design
Content suggestions