Average resume stats for your industry
Words
467
Pages length
2.3 p
Job titles per resume
3.3
Bullet points per job title
12.8
Experience
9.2 years
Top Skills for Guest Services Manager resume
HARD SKILLS
  • Customer Service
  • Microsoft Office
  • Sales
  • Project Management
  • Outlook
SOFT SKILLS
  • Communication
  • Planning and organisation
  • Prioritization
  • Efficiency
  • Responsibility
Resume Example Fold Background
Resume Background
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INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, Guest Services Manager positions are at a 9% growth rate, which is as fast as average. With that said, there are currently 322,000 jobs in the market right now. The total number of jobs is expected to increase by 28,600 to 350,600 in the period of 2020-30.

What’s more, the median annual wage for the Guest Services Manager jobs was $98,890 in May 2020. The lowest 10% earned less than $56,080, and the highest 10% more than $169,930.

Our conclusion? The Guest Services Manager job market is wide open for candidates.

Top Guest Services Manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Guest Services Manager resume experience section

Guest Services Manager Resume’s Job Experience Checklist:

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  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Guest Services Manager resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
Guest Services Manager, Front Office
Obelus Concepts
2012-2018
  • Directly reporting to the Front Office Manager.
  • Leading a team of over 150 colleagues in the department including Butlers, Team Leaders and Duty Managers / Assistant Managers.
  • Training, counselling, coaching & disciplining of employees.
  • Communicating job expectations, planning, monitoring & appraising.
  • Reviewing job descriptions, enforcing policies & procedures.
  • Managing day-to-day operations of the resort including recruitment, P&L & payroll.
Work Experience
Assistant Guest Services Manager, Front Office
Vortex Solar
2015-2019
  • Year on year increase in the CSI scores for overall check-in & check-out from 860 to 910.
  • Improved 2015 COS significantly from 20013/2014 survey scores achieving 90% for leadership and engagement.
  • Consistently achieved upselling revenue of over AED 200K per month & also achieved the yearly targets.
  • Achieved 90% in LQA audit for overall hotel & front office department.
PRO TIP
pro tip icon

Include quantitative data throughout your Guest Services Manager resume to impress the hiring manager. Real facts and figures that show off your competency as an audit manager go a long way. Did you reduce the costs of audits? Manage a large team? Boosted efficiency? Show off the real numbers!

Action Verbs for your Guest Services Manager Resume

At Enhancv, we went through countless Guest Services Manager resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Guest Services Manager Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Guest Services Manager resume
HARD SKILLS
  • Customer Service
  • Microsoft Office
  • Sales
  • Project Management
  • Outlook
  • Data entry
  • Mailchimp
  • Front Desk Software
  • Cash Handling
SOFT SKILLS
  • Communication
  • Planning and organisation
  • Prioritization
  • Efficiency
  • Responsibility
  • Problem-solving
  • Attention to detail
  • Customer service
  • Phone Etiquette
  • Discretion
PRO TIP
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When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.

what to write in your resume header

CHECKLIST For Your Guest Services Manager Resume Header

icon book open

  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
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Some companies, states, and countries have policies about identifying information like photos on your Guest Services Manager resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.

Guest Services Manager Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Guest Services Manager resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
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Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
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Highlight specific past projects that you’re most proud of in your summary. It sets an excellent tone for the rest of your resume. You can talk about all of your former jobs in your work experience section later on.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Guest Services Manager resume

Certification Image
The Project Management Course: Beginner to PROject Manager
The Complete Course for becoming a Successful Project Manager
Certification Image
Master Java Web Services and RESTful API with Spring Boot
Build Java Web Services & REST API - RESTful & SOAP - with Spring & Spring Boot. Learn REST API & SOAP Web Services Now!
Certification Image
Java Web Services
Learn how to design,create , consume and secure SOAP and REST web services from scratch in easy steps.
Certification Image
Connect Systems with SAP Web Services using SAP SOA MANAGER
Best course to learn how to create, build and consume Web Services in SAP using SOA MANAGER with practical examples
PRO TIP
pro tip icon

There are dozens of certifications that you can claim as a Guest Services Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

Guest Services Manager Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Guest Services Manager Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
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If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Guest Services Manager resume:

Guest Services Manager Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Guest Services Manager resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Guest Services Manager Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-25

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