Average resume stats for your industry
Words
361
Pages length
1.8 p
Job titles per resume
3.8
Bullet points per job title
8.9
Experience
11.7 years
Top Skills for Technical Support Manager resume
HARD SKILLS
  • Python
  • Java
  • Javascript
  • SQL
  • GIT
SOFT SKILLS
  • Communication
  • Organisation
  • Analytical thinking
  • Creativity and innovation
  • Accountability
Resume Example Fold Background
Resume Background
icon bar chart

INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, Technical Support Manager positions are at a 11% growth rate, which is faster than average. With that said, there are currently 482,000 jobs in the market right now. The total number of jobs is expected to increase by 52,700 to 534,700 in the period of 2020-30.

What’s more, the median annual wage for the Technical Support Manager jobs was $151,150 in May 2020. The lowest 10% earned less than $90,430, and the highest 10% more than $208,000.

Our conclusion? The Technical Support Manager job market is wide open for candidates.

Top Technical Support Manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Technical Support Manager resume experience section

Technical Support Manager Resume’s Job Experience Checklist:

icon book open

  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Technical Support Manager resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
Technical Support Manager
Cogent Data
2012-2014
  • Area, India
  • Direct and coordinate a team of tech support specialists/help desk technicians
  • Prioritize IT-related problems as they come in to Help Desk and escalate when
  • Assign problems/tasks to tech support specialists
  • Regularly analyze and review logs to determine if problems are imminent and develop solutions before they occur.
  • Analyze situations and determine resources needed to solve them.
  • Make decisions quickly, often with limited information.
  • Follow up with customers to gauge their satisfaction with problem resolution;
  • identify tech support problem areas (i.e., negative trends) and, if warranted,
  • implement corrective actions
Work Experience
Technical Support Manager
Hintz, Emmerich and Swaniawski
2017-2018
  • interaction with clients, advising on the order procedure, assistance with the website interface;
  • resolving technical issues and assisting customers with product related question by phone, in live chat via ticket system;
  • collecting information, maintaining daily reports with further escalation of most common software bugs/issues;
  • analyzing customer's complaints and providing appropriate corrective actions;
  • remote software installation via Teamviewer and initials set up for existing customers (Windows, Mac, Android, IOS), preparing environment for installation(unlocking bootoader, flashing appropriate ROM, rooting procedures);
  • managing help section website structure, adding new technical articles/tutorials (HTML, CSS, Bootstrap);
Work Experience
Technical Support Manager, Premium Services
Eco Focus
2016-2020
  • Successfully adapted new Cisco B4B (outcomes based) services approach in region, with smooth transition of existing customer base
  • Developed and piloted new services offer and business model (partners/direct channels)
  • Grow the number of accounts by 50%
Work Experience
Technical Support Manager, Premium Services
Bode - Jones
2012-2018
  • Launched support and worked out complex delivery model including non-standard SLA for Software/Cloud for top Service Providers in region
  • Hired, developed a team of highly technical engineers and operations managers (15 people)
  • Improved services margin by 15% and attach rate which resulted in total customer base and revenue growth
PRO TIP
pro tip icon

In writing your Technical Support Manager resume, you will no doubt want to list your previous duties - as you should. But steer clear of just listing your duties, instead of your achievements. Make your resume stand out by communicating what you have done, and not merely what the job needed you to do.

Action Verbs for your Technical Support Manager Resume

At Enhancv, we went through countless Technical Support Manager resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Technical Support Manager Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Technical Support Manager resume
HARD SKILLS
  • Python
  • Java
  • Javascript
  • SQL
  • GIT
  • HTML
  • MySQL
  • CSS
  • Jira
  • C++
SOFT SKILLS
  • Communication
  • Organisation
  • Analytical thinking
  • Creativity and innovation
  • Accountability
  • Flexibility
  • Eager to learn
  • Perseverance
  • Problem solving
  • resourcefulness
PRO TIP
pro tip icon

Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.

what to write in your resume header

CHECKLIST For Your Technical Support Manager Resume Header

icon book open

  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
pro tip icon

Include a link to your portfolio in your Technical Support Manager resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.

Technical Support Manager Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Technical Support Manager resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
writing icon

Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
pro tip icon

Your summary section should act as a professional taster. Use it wisely. Effectively convey your professional profile and let the hiring manager know that if they hire you, they won’t be disappointed. Make sure to include keywords from the job description too! Elaborate on your abilities further in your experience section. Again, cater to the job description.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Technical Support Manager resume

Certification Image
New Manager: The Basics and More of Being a Great Leader
Go from a slightly uncertain, confused newbie to a confident, skilled manager who builds and leads effective teams.
Certification Image
Management Skills: New Manager Training Update 2022
Management Skills Certification in Developing People, Leading Teams & Process Improvement in the New Hybrid Work Culture
Certification Image
The Superboss Playbook for Managers
Discover how top managers develop high potential talent, lead by teaching, and foster creative, high-performance teams.
Certification Image
[2022] The Complete Management Skills Certification Course
Used at Amazon®, Unilever®, Walmart®, and other top firms. Learn leadership, productivity, communication skills & more!
Certification Image
Communications for New Managers
Learn from an Emmy-Award Winner and a #1 LinkedIn Instructor on developing effective leadership communications skills.
PRO TIP
pro tip icon

There are dozens of certifications that you can claim as a Technical Support Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

Technical Support Manager Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Technical Support Manager Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
pro tip icon

Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Technical Support Manager resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Technical Support Manager resume:

Technical Support Manager Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Technical Support Manager resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Technical Support Manager Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-25

Looking to build your own Technical Support Manager resume?

Enhancv resume builder will help you create a modern, stand-out resume that gets results
Variety of custom sections
Hassle-free templates
Easy edits
Memorable design
Content suggestions
TRY FREE FOR 7 DAYS

See more Information Technology resume guides

Learn from people’s resumes similar to your industry.

Check out more winning resume examples for inspiration

Browse resumes from people who’ve succeeded in their job hunt.

How to build your resume

Recommended reads from our blog on how to make a great resume.

Get Inspired with Our Resume Templates

BROWSE TEMPLATES