INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Technical Support Manager positions are at a 11% growth rate, which is faster than average. With that said, there are currently 482,000 jobs in the market right now. The total number of jobs is expected to increase by 52,700 to 534,700 in the period of 2020-30.
What’s more, the median annual wage for the Technical Support Manager jobs was $151,150 in May 2020. The lowest 10% earned less than $90,430, and the highest 10% more than $208,000.
Our conclusion? The Technical Support Manager job market is wide open for candidates.
Top technical support manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
Writing a job-winning experience section: Technical Support Manager resume edition
Technical support manager resume experience section: dos and don'ts
- List 4-6 bullet points per position;
- Include only relevant job experience;
- Make sure to highlight your strongest skills by focusing on the challenges you’ve faced and the results you’ve achieved;
- Don’t use buzzwords that carry no meaning;
- Don’t share confidential information about your previous employers.
If you prefer to be led by example, check out some great Technical Support Manager resume experience section snippets below!
- Area, India
- Direct and coordinate a team of tech support specialists/help desk technicians
- Prioritize IT-related problems as they come in to Help Desk and escalate when
- Assign problems/tasks to tech support specialists
- Regularly analyze and review logs to determine if problems are imminent and develop solutions before they occur.
- Analyze situations and determine resources needed to solve them.
- Make decisions quickly, often with limited information.
- Follow up with customers to gauge their satisfaction with problem resolution;
- identify tech support problem areas (i.e., negative trends) and, if warranted,
- implement corrective actions
- interaction with clients, advising on the order procedure, assistance with the website interface;
- resolving technical issues and assisting customers with product related question by phone, in live chat via ticket system;
- collecting information, maintaining daily reports with further escalation of most common software bugs/issues;
- analyzing customer's complaints and providing appropriate corrective actions;
- remote software installation via Teamviewer and initials set up for existing customers (Windows, Mac, Android, IOS), preparing environment for installation(unlocking bootoader, flashing appropriate ROM, rooting procedures);
- managing help section website structure, adding new technical articles/tutorials (HTML, CSS, Bootstrap);
- Successfully adapted new Cisco B4B (outcomes based) services approach in region, with smooth transition of existing customer base
- Developed and piloted new services offer and business model (partners/direct channels)
- Grow the number of accounts by 50%
- Launched support and worked out complex delivery model including non-standard SLA for Software/Cloud for top Service Providers in region
- Hired, developed a team of highly technical engineers and operations managers (15 people)
- Improved services margin by 15% and attach rate which resulted in total customer base and revenue growth
PRO TIP
In writing your Technical Support Manager resume, you will no doubt want to list your previous duties - as you should. But steer clear of just listing your duties, instead of your achievements. Make your resume stand out by communicating what you have done, and not merely what the job needed you to do.
Action verbs for your technical support manager resume
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An impressive skills section for your technical support manager resume
Writing a skills section that stands out:
- Check the job advert for keywords that you can use: this will help you pass ATS;
- Focus on relevant and valuable skills that will support your application;
- Make sure to include both hard and technical skills, leaving soft skills for other sections of your Technical Support Manager resume;
- Don’t list skills you don’t have.
Top skills for your technical support manager resume
Python
Java
Javascript
SQL
GIT
HTML
MySQL
CSS
Jira
C++
Communication
Organisation
Analytical thinking
Creativity and innovation
Accountability
Flexibility
Eager to learn
Perseverance
Problem solving
resourcefulness
PRO TIP
Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.
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Technical support manager resume header: Tips, red flags, and best practices
Checklist for your technical support manager resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
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PRO TIP
Include a link to your portfolio in your Technical Support Manager resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.
The technical support manager resume summary: tips and tricks
Making a strong first impression.
- Keep your summary section short and easy to read; avoid long sentences;
- Highlight your total years of experience in the field;
- Mention 1-2 of your biggest achievements and strengths;
- Add a couple of keywords from the job advert.
Resume summary formula:
PRO TIP
Your summary section should act as a professional taster. Use it wisely. Effectively convey your professional profile and let the hiring manager know that if they hire you, they won’t be disappointed. Make sure to include keywords from the job description too! Elaborate on your abilities further in your experience section. Again, cater to the job description.
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Technical support manager resume: a strong education section
What to include in your education section:
- Your highest education degree (incl. major, duration, name of institution);
- A bit more about the certifications you’ve got (if they are relevant to what you’re applying for);
- Some extracurricular activities that have helped you develop and strengthen your skills;
- If you’re an entry-level applicant: Relevant courses and projects.
Top certifications for your technical support manager resume
New Manager: The Basics and More of Being a Great Leader
Go from a slightly uncertain, confused newbie to a confident, skilled manager who builds and leads effective teams.
Management Skills: New Manager Training Update 2022
Management Skills Certification in Developing People, Leading Teams & Process Improvement in the New Hybrid Work Culture
The Superboss Playbook for Managers
Discover how top managers develop high potential talent, lead by teaching, and foster creative, high-performance teams.
[2022] The Complete Management Skills Certification Course
Used at Amazon®, Unilever®, Walmart®, and other top firms. Learn leadership, productivity, communication skills & more!
Communications for New Managers
Learn from an Emmy-Award Winner and a #1 LinkedIn Instructor on developing effective leadership communications skills.
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PRO TIP
There are dozens of certifications that you can claim as a Technical Support Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
Technical support manager resume: How to choose the right format
The content of your resume is necessary for showcasing your expertise, skills, and education. Great formatting, on the other hand, is essential for highlighting your attention to detail, creativity, and ability to stand out.
There are three basic resume formats to choose from:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
Which one of these you choose depends on a couple of things, but most importantly: the industry and your level of experience.
The reverse-chronological resume format, for example, is great if you’re a Technical Support Manager with many years of experience and no career gaps. It doesn’t really matter if your company of choice is a multinational corporation or an early-stage startup – this resume format is considered to be a safe bet.
If you’re someone with little or no experience, however, we advise you to go for a functional skills-based resume format. It focuses on skills, competencies, and education, rather than experience. This makes it great for entry-level applicants, career changers, and graduate students.
And if you’re tired of traditional formats and want to go over the top when it comes to your application, the combination or hybrid resume format is here to help. Here, you can focus on both your experience and your skills, there’s even space for you to highlight your most spectacular personality traits. If you want to give a modern feel to your Technical Support Manager resume, this resume format is just what you need. Add a ‘my life philosophy’ section for additional bonus points!
Looking for ways to perfect your Technical Support Manager resume layout and style?
- Don’t risk it: choose standard 1-inch resume margins;
- Go for traditional resume fonts (sized 10-12p);
- Match the length of your Technical Support Manager resume with your years of experience – choose a one-page template if you’ve got less than 10 years of experience; otherwise, opt for a two-page resume;
- To be on the safe side, save your resume in PDF. This will help you avoid formatting issues and unauthorized editing.
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PRO TIP
Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Technical Support Manager resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.
Your technical support manager resume: Other sections to include
Tired of resumes that focus only on your professional side? Want to show you’re an actual human being with a real personality that goes beyond your work experience? Then add some other sections to your Technical Support Manager resume!
Depending on the industry, company, and position, you can go for a more creative or less creative approach. Choose 1-2 of the following:
Making your technical support manager resume shine
In a pile of boring black and white resumes, a creative Technical Support Manager application feels like a breath of fresh air. And trust us, recruiters love this.
There are two ways to add a splash of creativity to your resume. You can either go for a creative layout (bright colors, modern fonts, etc.) or add some creative sections (e.g. ‘what my typical day looks like’).
It’s up to you! Just make sure to keep the position, company, and industry in mind. Otherwise, you risk going over the top. And that’s not always a good idea.
What makes a great technical support manager resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
