INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Medical Receptionist positions are at a -7% growth rate, which is negative. With that said, there are currently 52,400 jobs in the market right now. The total number of jobs is expected to decrease by -3,900 to 48,500 in the period of 2020-30.
What’s more, the median annual wage for the Medical Receptionist jobs was $35,270 in May 2020. The lowest 10% earned less than $21,790, and the highest 10% more than $55,220.
Our conclusion? The Medical Receptionist job market is facing competition due to decreasing demand.
Top medical receptionist sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
What to write in your medical receptionist experience section
Perfecting your medical receptionist resume experience section:
- Focus on results, not responsibilities;
- Use 4-6 bullet points per position;
- List only positions that are relevant to what you’re applying for;
- Include at least some form of quantitative data – it can be linked to the number of people you’ve managed or the - percentage decrease in costs that’s followed from your work - you decide;
- Choose action verbs over buzzwords.
We’ve collected some of the top resume experience sections from real Enhancv users. Check them out when drafting your own Medical Receptionist resume!
- Experience in Best Practice & Genie Software.
- Invoicing and receipting of patients' accounts, banking, petty cash.
- Solid skills in medical terminology, grammar and spelling.
- Good computing acumen across the range of Microsoft productivity tools.
- Working closely with a team of 5 physiotherapists and 2 administrative ladies
- Liaise with Doctors and their secretaries
- Liaise with medical aid schemes administering patient's accounts and queries
- Submit IOD claims
- Typing of correspondence to Doctors and medical aids
- Handling all IOD claims and correspondence of patients
- Physiotherapy practice with 5 Physiotherapists, a Biokineticist and a Sports Doctor
- Reception duties, processing of all accounts
- Dealing with medical aids regarding payments and queries
- Personal assistant to the owner
- Supported and liaised with a team of 10 doctors, 3 nurses and various allied health professionals
- Scheduled appointments, hospital admissions, tests, scans and outside appointments for patients
- Accurately receive and convey messages in writing, verbally and electronically
- Complied, transcribed and verified accuracy of information for data entry.
- Processed accounts payable and receivables for patients, doctors, Medicare and insurance companies
- Participated in an ongoing duty of care for patients whilst maintaining patient and practice discretion and confidentiality at all times
- Sterilized and processed medical instruments according to strict protocol and hygiene standards
- Excelled in a combined patient services/administrative role within a high volume urgent care managing multiple physicians and nurse practitioners, which included coordinating physician's calendars, following up with insurance companies, and faxing written prescriptions while ultimately maintaining patient confidentiality.
- Strong ability to multi-task, work well under pressure and able to adapt to a daily changing atmosphere.
- Anticipated the needs of the physicians and patients and took the initiative to efficiently solve problems.
- Maintained patient accounts by obtaining, recording, and updating personal and financial information.
- Filed, collected, and expedited claims to Assisted Devices Program (ADP) under the Ministry of Health.
- Protected patients' rights by maintaining confidentiality of personal and financial information.
- Applied excellent customer service and communication skills with staff and patients when organising and confirming appointments, answering calls, and managing patient accounts
- Conducted basic revenue management duties including daily cash and credit reconciliations
- Enhanced skills in working independently and in a team environment
- Interacting with different personals on a daily basis.
- Systems knowledge advantage (Sap, Elixir- Live and Medi-Mass)
- Paediatric child care assistance.
- Greet and welcome patients and visitors, in person and over the phone
- Liaise with GPs, other health professionals and their staff
- Schedule hospital admissions, tests, scans and outside appointments for patients
- Registers new patients and updates existing patient data by collecting detailed patient information
- Receive and convey messages verbally and in writing
- Fax, scan and file documents
- Comforting distressed patients
- Book and organise staff and doctors meetings as directed
- Handling of cash, EFTPOS and other payments
- Responsible for keeping the reception area clean and organised
- Greet and welcome patients and visitors, in person and over the phone
- Liaise with GPs, other health professionals and their staff
- Registers new patients and updates existing patient data by collecting detailed patient information
- Receive and convey messages
- Handling of cash, EFTPOS and other payments
- Register patients according to established protocols
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ensure patient information is accurate including billing information
- Move patients through appointments as scheduled
- Handling phone calls, booking and confirming appointments
- Provide administrative support to doctors and practitioners
- Enter patient data into clinical software package
- Exhibited ability to handle patients' confidential information being the primary point of contact with families
- Displayed sensitivity and ability to work under pressure in the ICU
- Displayed excellent communication skills working effectively with the medical team and families to arrange patient visits
- Directed phone calls and inquiries and provided support as well as the necessary information to the families of the patients
- Communicated effectively with the medical team to arrange the schedule and implement any changes
- Worked with families, doctors, and nurses to facilitate the scheduling of visits
- Experience liaising with staff and allied health providers.
- Providing customer service to a wide range of clientele with varying needs and concerns.
- Organising scheduling of our allied health team.
- Handling private patient information.
- Administrative duties.
- Experience in triaging patients either to the nurse, the hospital, calling emergency services or deeming the patient well enough to wait for a doctor.
- Interacting and supporting unwell patients while waiting to be seen by their general practitioner.
- Liaising and coordinating between general practitioners, nurses, pathology unit, dental practice, and imaging facilities.
- Received high praise for transitioning into a medical field role efficiently and accurately.
- Evaluated income levels and accurately apply the appropriate sliding fee schedule.
- Accurately and effectively explain the inclusion criteria for the non-profit organization.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Perform duties, such as taking care of plants or straightening magazines to maintain reception area.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- File and maintain records.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Handling phone calls, booking and confirming appointments
- Provide administrative support to doctors and practitioners
- Meet and greet of patients - invoicing patients and taking payments
- Organise schedules, patient bookings and diary management
- Entering patient data into clinical software package
- Served as first and last point of contact for external customers in the office and on the telephone to schedule and confirm patient appointments
- Retrieved and entered electronic patient health information into EMR template
- Verified patient insurance eligibility and posted charge codes into billing system
- Maintained strict patient and employee confidentiality according to HIPAA and institutional guidelines
- Welcomes and greets patients
- Handling phone calls, booking and confirming appointments
- Organise schedules, patient bookings and diary management
- Entering patient data into clinical software package
- Schedule X rays, tests, scans and outside appointments
- Move patients through appointments as scheduled
- Ensure reception area is well maintained, neat and clean
- Safeguard patient privacy and confidentiality
- Verified patient insurance eligibility prior to scheduling
- Answered phone calls, questions, and routed messages
- Scrubbed scheduled to ensure patients were scheduled with correct MD
PRO TIP
Don't make the same mistake everyone else does. What we mean is, don't list your Medical Receptionist job responsibilities instead of your achievements. Recruiters know what you do. They want to know what kind of difference you can bring to their company. Focus on what you've accomplished.
Action verbs for your medical receptionist resume
Recommended reads:
Medical receptionist resume skills section to impress recruiters
Checklist for a perfect medical receptionist resume skills section:
- Make sure to include most if not all essential skills for the job;
- Check the job description and add some keywords to pass ATS;
- List both hard and technical skills;
- When it comes to soft skills – elaborate on them in other sections of your resume (e.g. the experience section).
Top skills for your medical receptionist resume
Microsoft Vizio
Google Drive
Microsoft Outlook
Flow Cytometry
Molecular Biology - PCR
Bioinformatics - Python
Spectral Flow Cytometry
Next-Gen Sequencing
Microsoft Office
Communication
Compassion
Patience
Flexibility, adaptability, and emotional stability
Proactive, ethical, and responsible nature
Honesty
Team-player
Strong work ethic
Time management
PRO TIP
Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.
Recommended reads.
Medical receptionist resume header: tips, red flags, and best practices
Checklist for your medical receptionist resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
Recommended reads:
PRO TIP
Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Medical Receptionist resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.
Writing an effective medical receptionist resume summary
Impressive medical receptionist resume summary checklist:
- Point out the achievements that make you a valuable applicant;
- Mention the total years of experience you have;
- Highlight the things you believe make you the best fit for the position;
- Keep it short: aim at having no more than 3-5 sentences.
Resume summary formula:
PRO TIP
Highlight specific past projects that you’re most proud of in your summary. It sets an excellent tone for the rest of your resume. You can talk about all of your former jobs in your work experience section later on.
Recommended Reads:
Drawing the attention to your medical receptionist resume education section
Crafting a job-winning education section.
- Use the reverse-chronological format when listing your degrees;
- Tailor the classes you’ve taken to the position you’re applying for if you’re an entry-level candidate;
- Mention the awards and honors you’ve received;
- Add your certifications (but only those relevant to the position).
Top Certifications for your Medical Receptionist Resume
Becoming a Medical Receptionist
Medical secretaries and receptionist play a key role in providing office support to medical staff.
Medical Terminology
Introduction to the meaning of various roots, terms and combining forms that are components of medical words
Medical Terminology 101
For those in healthcare, billing, and more. Boost earning ability and marketable skills by learning to "speak medicine."
Medical Coding CPC (Certified Professional Coder) Training
ICD 10, CPT, HCPCS, Rules and Regulations
Medical Terminology and Medical Abbreviations 2021
Medical Terminologies,Medical suffixes,Medical prefixes,Medical compounded words and Human systems medical terms.
Recommended reads:
PRO TIP
There are dozens of certifications that you can claim as a Medical Receptionist. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
Choosing the best format for your medical receptionist resume
The content of your Medical Receptionist resume is what will get you hired, right?
But even when your content’s amazing and you’re a true over-achiever, recruiters might not think you’re a good fit if your resume looks messy or is not formatted the right way.
In general, there are three basic resume formats we advise you to stick with:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
Deciding which one to use depends on your experience, the industry, and the company. In short — you need to know what your applicant profile is.
For instance, reverse-chronological resumes are great for people with over 10 years of experience and no employment gaps. Here, you need to list all your relevant experience in a reverse-chronological format, starting from the most recent and going back to less recent positions.
Functional skills-based resumes, on the other hand, are great for entry-level applicants, graduate students, or people who have different kinds of experience. It focuses on skills, education, and character traits, rather than experience.
If none of these work for you, and you dream of adopting a more creative approach that makes a difference, the combination (or hybrid) resume format is exactly what you’re looking for. It allows you to focus on both your experience and your skills, making it a ‘best of both worlds’ format. It’s also suitable for those who want to spice things up by adding different creative sections (e.g. ‘life philosophy’ or ‘what my day looks like’).
Here are some additional tips on perfecting your resume layout and style:
- Go for a traditional resume font sized 12p;
- Use standard 1-inch resume margins for increased readability;
- Make sure your resume fits on a one-page template. In case you’ve got 10 years of experience or more, your resume’s length can reach two pages;
- Avoid unwanted editing and plagiarism – save your resume as PDF before sending it to the recruiters.
Want to take it a step further? Learn how to make your resume stand out without relying too much on creativity.
Recommended reads:
PRO TIP
Test your draft Medical Receptionist resume by sending it out to peers and mentors in your circles. Ask them to review it as if they are hiring you for a project and implement the feedback afterwards.
Want to include something more to your medical receptionist resume?
So you’ve already listed details about your education, experience, and skills. You’ve also crafted an amazing summary.
But now you feel a creative urge to showcase your personality and not just your expertise.
We’ve got you! Thanks to our modern templates, you can now include a chart of what your typical day looks like or even a word or two about your life philosophy. All this without sacrificing your Medical Receptionist resume’s professional feel.
Some non-traditional sections for your resume include:
Making your medical receptionist resume stand out
You want to make a strong first impression to all recruiters that get a hold of your resume. Sure you do! But how?
Well, the easiest way to stand out is by adding a bit of creativity to your Medical Receptionist resume. You could do this by going for a colorful layout or adding a creative section or two. It all depends on the industry and the position you’re applying for!
For instance, a position in design would allow for a more colorful resume, while a position in finance would probably not.
What makes a great medical receptionist resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
