17 Customer Service Resume Examples & Guide for 2023

Crafting a compelling customer service resume can be challenging, particularly when trying to effectively showcase your achievements. Fortunately, this in-depth resume writing guide is here to help you create a remarkable customer service resume. In this article, you'll gain insights into:

• A proven, ready-to-use example from a successful resume
• Detailed guidance for each vital section of your resume
• Adapting your resume to the job description using ATS-friendly formatting

Follow these tips to make a resume that highlights your unique value.

Customer service resume examples

Discover various customer service resume examples tailored to this crucial role, starting with an entry-level resume.

Entry-level customer service resume example

Entry-level customer service representatives are responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. They are expected to display excellent communication skills, active listening, and the ability to work well in a team environment.

When crafting an entry-level customer service resume, it's essential to highlight transferable skills, and any relevant volunteer work, internships, or educational experiences that demonstrate your ability to excel in a customer service role. Show your potential employers that you're eager to learn and committed to delivering exceptional service in every interaction.

Call center customer service resume example

When it comes to working in a call center customer service position, there are a few key responsibilities that are expected of you. First and foremost, you will need to be able to handle a high volume of inbound calls, respond to customer inquiries, troubleshoot issues, and provide solutions to problems. You will also need to be able to multitask, juggling multiple calls and tasks simultaneously, all while maintaining a friendly and professional demeanor.

On your resume, it's important to demonstrate that you possess the necessary skills for this role. This may include showcasing your ability to communicate effectively, both verbally and in writing, as well as your proficiency in using various customer service software and tools. Additionally, highlighting your experience in handling difficult customers or complex issues can be a great way to set yourself apart from other candidates. Overall, a successful call center customer service representative should be able to provide top-notch service to customers, while remaining calm and collected under pressure.

Bank customer service resume example

Bank customer service representatives are responsible for assisting customers with a wide range of banking needs. This may include answering questions about account balances, transactions, and fees, processing deposits and withdrawals, resolving disputes and issues, and providing guidance on bank products and services. Additionally, they may be required to identify and report suspicious activity, such as fraud or money laundering, and follow bank policies and procedures to ensure compliance with legal and regulatory requirements.

To be successful in a bank customer service role, there are several key skills and experiences that should be highlighted on your resume. First and foremost, you should have excellent communication skills, both verbal and written, as well as strong problem-solving and analytical abilities. Additionally, you should be familiar with banking software and systems, such as core banking systems and customer relationship management (CRM) tools. Experience in handling cash, processing transactions, and balancing cash drawers is also a plus. Other important skills to demonstrate include attention to detail, accuracy in data entry, and the ability to work in a fast-paced and customer-focused environment. Finally, highlighting any relevant certifications or training, such as Certified Bank Teller or Customer Service Excellence, can help set you apart from other candidates.

Airline customer service resume example

Airline customer service representatives are responsible for assisting passengers with a wide range of needs related to air travel. This may include answering questions about flight schedules, fares, and fees, processing ticket purchases and changes, resolving issues related to baggage, and providing guidance on travel requirements such as visas and passport requirements. Additionally, they may be required to handle complaints and disputes, provide information about airport services, and follow airline policies and procedures to ensure compliance with legal and regulatory requirements.

To be successful in an airline customer service role, there are several key skills and experiences that should be highlighted on your resume. First and foremost, you should have excellent communication skills, both verbal and written, as well as strong problem-solving and analytical abilities. Additionally, you should be familiar with airline reservation systems and other travel-related software, such as Amadeus, Sabre, or Galileo. Experience in handling cash, processing payments, and balancing cash drawers is also a plus. Other important skills to demonstrate include attention to detail, accuracy in data entry, and the ability to work in a fast-paced and customer-focused environment. Finally, highlighting any relevant certifications or training, such as Customer Service Excellence or Certified Travel Associate, can help set you apart from other candidates.

Medical customer service resume example

Medical customer service representatives are responsible for providing assistance and support to patients, healthcare providers, and insurance companies with a wide range of needs related to medical care. This may include answering questions about medical procedures, scheduling appointments, processing insurance claims, and providing guidance on healthcare regulations and policies. Additionally, they may be required to handle complaints and disputes, provide information about medical services and procedures, and follow medical center policies and procedures to ensure compliance with legal and regulatory requirements.

To be successful in a medical customer service role, there are several key skills and experiences that should be highlighted on your resume. First and foremost, you should have excellent communication skills, both verbal and written, as well as strong problem-solving and analytical abilities. Additionally, you should be familiar with medical billing and coding procedures, as well as healthcare regulations, such as HIPAA. Experience in handling medical claims or working with medical insurance companies is also a plus. Other important skills to demonstrate include attention to detail, accuracy in data entry, and the ability to work in a fast-paced and customer-focused environment. Finally, highlighting any relevant certifications or training, such as Medical Terminology or Certified Healthcare Access Associate, can help set you apart from other candidates.

Customer service associate resume example

A customer service associate is responsible for providing assistance and support to customers with a wide range of needs related to products, services, and transactions. This may include answering questions about products, processing orders and returns, resolving complaints and disputes, and providing guidance on company policies and procedures. Additionally, they may be required to handle billing inquiries, provide technical support, and follow company guidelines to ensure compliance with legal and regulatory requirements. Customer service associates are also expected to maintain a positive and professional demeanor while interacting with customers, and to ensure that each customer’s needs are met in a timely and satisfactory manner.

To be successful in a customer service associate role, there are several key skills and experiences that should be highlighted on your resume. First and foremost, you should have excellent communication skills, both verbal and written, as well as strong problem-solving and analytical abilities. Additionally, you should be familiar with customer service principles and practices, as well as company products and services. Experience in handling customer complaints or working in a call center environment is also a plus. Other important skills to demonstrate include attention to detail, accuracy in data entry, and the ability to work in a fast-paced and customer-focused environment. Finally, highlighting any relevant certifications or training, such as Customer Service Certification or Conflict Resolution Training, can help set you apart from other candidates.

Go here for our full guide on customer service associate resume examples.

Customer service cashier resume example

A customer service cashier is responsible for processing transactions accurately and efficiently while providing excellent customer service. This may include operating a cash register, handling cash and credit card payments, issuing receipts and refunds, and reconciling cash drawers at the end of each shift. Additionally, customer service cashiers are expected to greet customers warmly, answer questions about products and services, and maintain a clean and organized work environment. They must be able to work well under pressure, as they may be required to handle multiple customers and transactions simultaneously.

To be successful in a customer service cashier role, there are several key skills and experiences that should be highlighted on your resume. First and foremost, you should have experience and proficiency in cash handling and basic math skills, as well as experience working in a retail or customer service environment. Additionally, you should have strong customer service skills, including excellent communication and interpersonal skills, and the ability to work well with others in a team setting. Attention to detail and accuracy in data entry are also important skills to demonstrate, as is the ability to work in a fast-paced and customer-focused environment. Finally, any relevant certifications or training, such as Cash Handling Certification or Customer Service Training, can help set you apart from other candidates.

Go here for our full guide on customer service cashier resume examples.

Customer service manager resume example

A customer service manager is responsible for overseeing the daily operations of a customer service department, ensuring that customer needs are met and that service goals are achieved. This may include managing a team of customer service representatives, developing and implementing customer service policies and procedures, and monitoring customer satisfaction levels. Additionally, customer service managers are responsible for analyzing customer feedback and data to identify areas for improvement and developing strategies to improve customer service performance. They must also be able to handle customer complaints and escalations effectively, and to provide coaching and training to their team as needed.

To be successful in a customer service manager role, there are several key skills and experiences that should be highlighted on your resume. First and foremost, you should have experience managing a team in a customer service environment, as well as a strong understanding of customer service principles and practices. Additionally, you should have excellent communication and leadership skills, and the ability to motivate and inspire your team to achieve service goals. Strong analytical and problem-solving skills are also important, as is the ability to use data to make informed decisions and drive performance improvements. Finally, any relevant certifications or training, such as Customer Service Management Certification or Leadership Training, can help set you apart from other candidates.

Go here for our full guide on customer service manager resume examples.

Customer service retail resume example

A customer service retail professional is primarily responsible for ensuring a positive and seamless shopping experience for customers in a retail environment. They excel at engaging with customers, addressing their inquiries, and providing assistance in locating and selecting products. In addition, they manage point-of-sale transactions, handle returns or exchanges, and maintain a clean and well-organized store. Retail customer service representatives often act as the first point of contact for customers, offering vital information about store policies, promotions, and product availability. They are also adept at resolving customer complaints and working collaboratively with other store team members to maintain an atmosphere conducive to a positive shopping experience.

When crafting a resume for a customer service retail role, it is essential to highlight relevant experience in a retail setting, emphasizing your ability to provide exceptional customer service. Showcase your proficiency in handling customer inquiries, processing transactions, and maintaining a tidy store environment. Mention any experience in up-selling or cross-selling, as well as familiarity with point-of-sale systems and inventory management. Additionally, provide examples of instances where you have resolved customer issues or received positive feedback from customers. Strong communication and interpersonal skills are crucial for this role, so be sure to demonstrate your ability to engage with diverse customer populations and collaborate effectively with team members.

Go here for our full guide on customer service retail resume examples.

Customer support manager resume example

A customer support manager plays a pivotal role in overseeing a company's customer service operations, ensuring the highest level of satisfaction for clients and users. Their primary responsibilities include managing a team of customer support representatives, setting performance standards, and establishing workflows to handle customer inquiries, complaints, and technical issues efficiently. They also monitor key performance indicators (KPIs) to measure the success of the support team and identify areas for improvement. Customer support managers must be skilled at fostering a positive work environment, encouraging professional growth, and providing ongoing training for their team members to maintain and enhance service quality.

When crafting a resume for a customer support manager position, it is vital to emphasize your experience in managing customer service or support teams, along with a proven track record of improving customer satisfaction metrics. Showcase your expertise in developing and implementing customer support processes, utilizing customer relationship management (CRM) systems, and analyzing performance data to make informed decisions. Highlight your ability to motivate, train, and mentor team members, as well as your aptitude for problem-solving and conflict resolution. Additionally, strong communication and interpersonal skills are essential for this role, so be sure to demonstrate your capacity to collaborate with various departments and effectively address customer concerns at a managerial level.

Go here for our full guide on customer support manager resume examples.

Customer success manager resume example

A customer success manager (CSM) is responsible for cultivating long-term relationships with clients, ensuring that they derive maximum value from a company's products or services. Their primary objective is to promote customer retention, reduce churn, and foster opportunities for upselling and cross-selling. A CSM actively engages with customers to understand their needs, provides tailored guidance, and addresses any concerns or challenges that may arise. They work closely with internal teams, such as sales, product, and support, to relay customer feedback and advocate for product improvements, ensuring the company's offerings continue to meet or exceed customer expectations.

When crafting a resume for a customer success manager position, it is essential to emphasize your experience in managing customer relationships, particularly in a B2B or software-as-a-service (SaaS) setting. Showcase your ability to identify and address customer pain points, provide personalized solutions, and implement strategies that contribute to customer retention and growth. Highlight your expertise in using customer success tools, such as CRM systems, and in analyzing data to measure the effectiveness of customer success initiatives. Strong communication, collaboration, and project management skills are critical for this role, so be sure to illustrate your capacity to work with cross-functional teams and manage multiple customer accounts simultaneously. Demonstrate your commitment to continuous improvement and customer-centric thinking, focusing on instances where your efforts have led to tangible results in customer satisfaction and revenue growth.

Go here for our full guide on customer success manager resume examples.

Customer account manager resume example

A customer account manager is responsible for nurturing and maintaining strong relationships with a company's key clients, ensuring their ongoing satisfaction and loyalty. They serve as the primary point of contact for assigned accounts, addressing any questions or concerns, and facilitating the resolution of issues in a timely manner. Customer account managers work to understand their clients' unique needs and objectives, proactively identifying opportunities for business growth and collaboration. They closely monitor account performance, providing regular updates to clients and collaborating with internal teams to develop and implement strategies that drive customer success and revenue generation.

When crafting a resume for a customer account manager position, it is important to emphasize your experience in managing client relationships, particularly within the context of your industry or market segment. Showcase your ability to analyze customer needs, propose tailored solutions, and negotiate contracts that align with both parties' goals. Highlight your expertise in using CRM systems, account management tools, and data-driven methodologies to track client performance and identify areas for improvement. Strong communication, interpersonal, and problem-solving skills are critical for this role, so be sure to demonstrate your capacity to effectively engage with clients, address concerns, and collaborate with cross-functional teams. Additionally, focus on instances where your account management efforts have resulted in increased customer satisfaction, retention, and revenue growth, as these tangible outcomes illustrate the value you can bring to a prospective employer.

Go here for our full guide on customer account manager resume examples.

Customer care manager resume example

A customer care manager is responsible for overseeing and ensuring the delivery of exceptional support and service to a company's customers. They play a crucial role in creating and implementing customer care policies, procedures, and best practices, with the goal of fostering a customer-centric culture within the organization. The customer care manager leads a team of customer care representatives, providing them with the necessary training, resources, and guidance to effectively address customer inquiries, complaints, and concerns. They also monitor customer care performance metrics, identifying areas for improvement and implementing strategies to enhance overall customer satisfaction and loyalty.

When crafting a resume for a customer care manager position, it is essential to emphasize your experience in leading customer care or support teams, as well as your ability to develop and execute customer care initiatives. Showcase your expertise in training and mentoring team members, creating a positive work environment that encourages professional growth and high-quality customer interactions. Highlight your proficiency in utilizing customer care tools, such as CRM systems, and in analyzing performance data to make data-driven decisions that drive continuous improvement. Strong communication, interpersonal, and problem-solving skills are critical for this role, so be sure to demonstrate your capacity to effectively engage with customers, address concerns, and collaborate with cross-functional teams to enhance the customer experience. Lastly, focus on instances where your efforts have led to measurable improvements in customer satisfaction, retention, and overall service quality.

Go here for our full guide on customer care manager resume examples.

Customer experience manager resume example

A customer experience manager is responsible for developing and executing strategies that deliver exceptional customer experiences across all touchpoints in a company's customer journey. They analyze customer feedback, identify areas for improvement, and implement initiatives to enhance customer satisfaction, brand loyalty, and overall business performance. By collaborating with cross-functional teams, the customer experience manager ensures that the company's products, services, and support consistently meet or exceed customer expectations. They also play a pivotal role in fostering a customer-centric culture within the organization, working closely with employees at all levels to instill the importance of prioritizing the customer experience.

When crafting a resume for a customer experience manager position, it is essential to emphasize your experience in designing and implementing customer experience initiatives, along with a proven track record of improving customer satisfaction metrics. Showcase your expertise in analyzing customer feedback, using data-driven methodologies to identify trends and pain points, and developing actionable insights that drive improvement. Highlight your ability to collaborate with cross-functional teams, such as sales, marketing, product, and support, to ensure a consistent and seamless customer experience across all channels. Strong communication, interpersonal, and project management skills are critical for this role, so be sure to demonstrate your capacity to effectively engage with various stakeholders and drive customer experience projects to completion. Additionally, focus on instances where your customer experience efforts have resulted in tangible outcomes, such as increased customer satisfaction scores, reduced churn rates, or enhanced customer lifetime value.

Go here for our full guide on customer experience manager resume examples.

Customer relations manager resume example

A customer relations manager is responsible for fostering and maintaining strong relationships between a company and its clients, ensuring that their needs and expectations are met or exceeded. They play a critical role in developing and implementing customer relations strategies, focusing on enhancing customer satisfaction, loyalty, and long-term value. Customer relations managers actively engage with clients to gather feedback, address concerns, and provide tailored solutions that align with their goals. By working closely with internal teams, they ensure that the organization's products, services, and support are consistently in line with customer requirements and that customer feedback is used to drive continuous improvement.

When crafting a resume for a customer relations manager position, it is essential to emphasize your experience in managing client relationships and driving customer-centric initiatives. Showcase your ability to gather and analyze customer feedback, using this information to identify areas for improvement and implement targeted strategies that enhance customer satisfaction and loyalty. Highlight your proficiency in using customer relationship management (CRM) systems, as well as your expertise in collaborating with cross-functional teams to ensure a seamless and integrated approach to customer relations. Strong communication, interpersonal, and problem-solving skills are critical for this role, so be sure to demonstrate your capacity to effectively engage with clients, address their concerns, and advocate for their needs within the organization. Lastly, focus on instances where your customer relations efforts have resulted in measurable improvements in customer satisfaction, retention, and overall business performance.

Go here for our full guide on customer relations manager resume examples.

Customer sales representative resume example

A customer sales representative plays a vital role in promoting a company's products or services and driving revenue growth. They engage with prospective and existing customers, providing information about offerings, answering questions, and addressing concerns. Customer sales representatives are skilled at identifying customer needs and presenting tailored solutions that align with those needs, ultimately guiding customers towards making a purchase decision. They are responsible for meeting sales targets, maintaining accurate records of customer interactions, and nurturing long-term relationships that foster customer loyalty and repeat business. In addition, they collaborate with other team members to ensure a seamless and integrated approach to customer engagement and sales.

When crafting a resume for a customer sales representative position, it is important to emphasize your experience in sales, specifically within your industry or market segment. Showcase your ability to effectively engage with customers, identify their needs, and present compelling solutions that drive sales conversions. Highlight your expertise in utilizing CRM systems and sales tools to track customer interactions, manage leads, and monitor sales performance. Strong communication, interpersonal, and negotiation skills are critical for this role, so be sure to demonstrate your capacity to build rapport with customers, address their concerns, and close deals. Additionally, focus on instances where your sales efforts have resulted in meeting or exceeding sales targets, as well as any awards or recognitions you have received for outstanding sales performance. These tangible achievements illustrate the value you can bring to a prospective employer.

Go here for our full guide on customer sales representative resume examples.

How to make your customer service resume

As you continue on your journey towards creating the perfect customer service resume, it's essential to understand how to format, design, and write it effectively.

How to format your customer service resume

To optimize your resume for ATS and readability, consider the following formatting tips:

• Columns: ATS can read any number of columns, but we recommend using a two-column layout to keep your resume organized and easy to follow.

• Margins: While ATS can read any margin size, a 1-inch margin is recommended for printing and readability.

• Spacing: ATS doesn't have problems with spacing, but for readability, we suggest using 1.15 line spacing.

• Length: There's no strict limit for ATS, but a one or two-page resume is ideal for brevity.

• Format type: Choose a reverse chronological resume format as the standard, and consider a hybrid resume format when a combination of skills and experience is needed.

How to design your customer service resume

A well-designed resume can help you stand out from the competition. Keep in mind that ATS won't parse icons, backgrounds, or photos, but it won't have issues with parsing the actual text content of your resume. Consider these design tips:

• Font type and size: Although ATS can read any font, stick to professional resume fonts like Rubic, Arial or Calibri, and use a font size between 10 and 12 points.
• Colors: Add a touch of personality to your resume with subtle resume colors, but avoid using more than two colors to maintain professionalism.
• Backgrounds: Keep backgrounds simple and clean, with minimal or no graphics to avoid distracting from the content.
• Icons: Including icons on your resume can help draw attention to specific sections, but use them sparingly and ensure they're professional and relevant.
• Photo: While not required, adding a resume photo can help personalize your resume. Opt for a high-quality, professional headshot.

How to write each section of your customer service resume

In this part of the guide, we will explore how to write each section of your customer service resume, complete with good and bad examples, and a checklist of what to include. Let's dive into a step-by-step process for creating a standout resume.

Step #1. Add your contact information and more in the customer service resume header

A well-crafted resume header is crucial for providing potential employers with your correct contact information. Make sure to include the following details in your header and consider our recommendations for each point:

• Your first name and last name: Use your full name to ensure professionalism and avoid any confusion.
• Your resume headline: Create a clear and concise title that highlights your expertise in customer service.
• Your phone number: Include a reliable contact number where potential employers can reach you.
• Your email address: Use a professional email address (preferably with your name) to convey credibility.
• Your address or location: Specify your city and state, or country if applying internationally, to show employers where you are based.
• LinkedIn on your resume (optional): Adding your LinkedIn profile can showcase your professional network and online presence.
• Other relevant social media handles (optional): Include any additional platforms that demonstrate your customer service skills or industry knowledge.

Step #2. Create an impactful customer service resume summary

A compelling summary is essential for customer service resumes, as it showcases your professional strengths and leaves a lasting impression on recruiters.

When crafting your summary, make sure to include the following key elements:

1. Your title and years of experience: Mention your current or most recent job title and the number of years you have been in the field to establish your expertise.
2. The most relevant skills in your field: Highlight the top skills that are most relevant to customer service roles to demonstrate your ability to excel in the position.
3. Your top 1-2 professional achievements: Showcase your most impressive accomplishments to set you apart from other candidates.

A well-written summary benefits both the ATS and the recruiter because:

• It provides extra space for incorporating keywords from the job description, which helps your resume pass through ATS filters.
• It's easy to read, allowing recruiters to quickly grasp your professional profile summary.

To ensure your summary section is ATS-friendly, name it "Summary" or "Professional Summary."

Step #3. Build an experience section for your customer service resume that outshines other candidates

A well-presented work experience section with quantified achievements is crucial for your resume, as it showcases your relevant expertise and successes in a clear, structured manner.

When crafting the experience section, keep the following essentials in mind:

1. ATS-friendly section name: Name the section "Work Experience" or "Professional Experience" to ensure it's easily recognized by the ATS.
2. Reverse chronological order: List your most recent job first, followed by previous positions in reverse chronological order.
3. Job title: Clearly state your position held at each company.
4. Company's name, location, and description: Include this information to provide context for the recruiter.
5. Date of employment: Use a consistent date format for all positions, as this is important for ATS readability.
6. Achievements and responsibilities: Focus on a few bullet points per job, detailing your most relevant accomplishments and duties.
7. Number of jobs: Limit the number of positions listed to the most relevant and recent ones.
8. Relevancy of the experience: Prioritize including experience directly related to the job you're applying for.
9. Employment gaps: Address any gaps in your employment history and provide a brief explanation if necessary.

Incorporating these elements will ensure your work experience section effectively highlights your professional background, making it both ATS- and recruiter-friendly.

Create one good and one bad example and explain why they are good or bad. You can reuse the existing ones from the guide you’re updating, too.

Step #4. Make a strong customer service resume education section

A well-crafted education section is crucial for customer service resumes, as it showcases your qualifications and demonstrates your commitment to learning and growth. Consider these essential elements when presenting your education:

1. Degree Name: Clearly state the name of your degree or certification, making sure to highlight relevant coursework (see our guide on how to address coursework on your resume).
2. University, college, or other institution: Mention the name of the educational institution where you obtained your degree.
3. Location (optional): You may include the location of the institution, but this is not mandatory.
4. Years attended: Indicate the years you attended the institution, especially if you completed your degree recently.

Step #5. List your relevant customer service resume skills

A well-rounded skill set is crucial for customer service resumes, as it showcases your ability to excel in various aspects of the role. Here's a checklist to ensure your skills section stands out:

1. Name the section appropriately for ATS: Use a clear title like "Skills" or "Core Competencies" for easy recognition by ATS.
2. List hard skills: Mention relevant hard skills, such as computer proficiency or CRM software knowledge, to highlight your technical capabilities and align with ATS requirements.
3. List soft skills: Include essential soft skills, like communication, problem-solving, and empathy, to demonstrate your interpersonal abilities and appeal to both ATS and recruiters.
4. Match skills to the job description: Carefully review the job description and tailor your skills section to match the required qualifications, ensuring a higher likelihood of passing ATS and impressing recruiter.

Example how to show soft skills on your resume. If prompting with ChatGPT, ask it to:

List 3 relevant soft skills for customer service resume in the following JSON format below. Make sure that in the description, you showcase actual work experiences with relevant examples and work situations.

Step #6. Add extra sections to your resume

Including personal sections in your customer service resume can showcase your cultural fit and make you stand out. Here are some examples of relevant sections to add:

1. Certifications: Include any relevant certifications or training courses you've completed, such as customer service, communication, or conflict resolution programs. This demonstrates your commitment to developing the skills necessary for success in the field.
2. Awards and Achievements: Highlight any awards or recognitions you've received for outstanding customer service, problem-solving, or teamwork. This can help to showcase your accomplishments and make you stand out as a candidate.
3. Volunteer Experience: If you've participated in volunteer work that involved customer service, communication, or teamwork, include these experiences to demonstrate your dedication to helping others and working in a team-oriented environment.
4. Languages: If you speak multiple languages, include this information on your resume. Bilingual or multilingual skills can be an asset in customer service roles, particularly if the company serves a diverse customer base.
5. Soft Skills: Customer service roles often require strong soft skills, such as active listening, empathy, and adaptability. You can create a separate section to emphasize these traits, using examples from your work, educational, or volunteer experiences to illustrate your proficiency.
6. Relevant Hobbies or Interests: Including hobbies or interests that demonstrate your ability to connect with others, such as community involvement, team sports, or public speaking, can help showcase your interpersonal skills.
7. Testimonials or References: If you have positive feedback from previous employers, colleagues, or customers, consider including a few short quotes or references on your resume. This can help to provide social proof of your customer service abilities.

Step #7. Finalize your customer service resume

Before finalizing your resume, make sure to follow these essential steps for a polished and professional result:

• Carefully proofread and edit your resume to ensure it's free of errors and effectively communicates your skills and experience.
• Save your resume in a format that is easily accessible and compatible with Applicant Tracking Systems (ATS), such as a PDF.
• When sending your resume via email, make sure to craft a professional and engaging message.

Step #8. Create a customer service cover letter to show your extra effort

A cover letter serves as a crucial component of the job application process, allowing you to showcase your unique qualifications, experiences, and motivations for applying to a particular position. It provides an opportunity to elaborate on your resume and demonstrate your enthusiasm for the role, while also allowing the hiring manager to get a glimpse of your personality and communication style.

When crafting your cover letter, be sure to include the following elements:

• Contact information that corresponds with the resume.
• Greeting.
• Achievements in the first paragraph.
• Cover letter body:
  • Work experience
  • Skills
  • Why you'd be a good fit
• Call to action

Here's a sample cover letter for a customer service position at a relevant company:

Additional customer service resume tips and tricks

As you craft your customer service resume, it's crucial to highlight the most relevant hard skills, soft skills, and action verbs to showcase your expertise and experience in the field. Consider incorporating the following:

Featuring strong action verbs in your resume can help you effectively demonstrate your accomplishments and abilities.

When deciding on the number of bullet points to include for each job title on your resume, consider factors such as relevance, the length of your work history, and the position's significance.

To effectively highlight your achievements and experience, consider adding a resume highlights section to showcase quantifiable results and notable accomplishments.

Certifications on resumes are important because they demonstrate your commitment to professional development, showcase your expertise in specific areas, and help you stand out from other candidates. When adding certifications to your resume, include the following:

• Certification name
• Name of issuer
• Year of obtainment
• Location (if applicable)
• Date of expiration (if applicable)
• Expected date of obtainment (if applicable)

It's appropriate to add your certifications in a separate section, usually under "Education" or "Certifications and Training." Include the most relevant certifications for the position you're applying for, without overcrowding your resume.