23 Customer Service Resume Examples & Guide for 2023

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Crafting a compelling customer service resume can be challenging, particularly when trying to effectively showcase your achievements. Fortunately, this in-depth resume writing guide is here to help you create a remarkable customer service resume. In this article, you'll gain insights into:

  • A proven, ready-to-use example from a successful resume
  • Detailed guidance for each vital section of your resume
  • Adapting your resume to the job description using ATS-friendly formatting

Follow these tips to make a resume that highlights your unique value.

Customer service resume examples

Discover various customer service resume examples tailored to this crucial role, starting with an entry-level resume.

Entry-level customer service resume example

Entry-level customer service representatives are responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. They are expected to display excellent communication skills, active listening, and the ability to work well in a team environment.

When crafting an entry-level customer service resume, it's essential to highlight transferable skills, and any relevant volunteer work, internships, or educational experiences that demonstrate your ability to excel in a customer service role. Show your potential employers that you're eager to learn and committed to delivering exceptional service in every interaction.

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Most popular skills for an entry-level customer service resume

Top 5 relevant hard skills:

  • Active listening
  • Customer relationship management (CRM)
  • Conflict resolution
  • Data entry
  • Product knowledge

Top 5 relevant soft skills:

  • Communication
  • Empathy
  • Adaptability
  • Time management
  • Teamwork

Top 5 technologies:

  • Microsoft Office Suite
  • CRM software (e.g., Salesforce)
  • Live chat platforms (e.g., Zendesk)
  • Social media platforms
  • Call center software (e.g., Five9)

Call center customer service resume example

When it comes to working in a call center customer service position, there are a few key responsibilities that are expected of you. First and foremost, you will need to be able to handle a high volume of inbound calls, respond to customer inquiries, troubleshoot issues, and provide solutions to problems. You will also need to be able to multitask, juggling multiple calls and tasks simultaneously, all while maintaining a friendly and professional demeanor.

On your resume, it's important to demonstrate that you possess the necessary skills for this role. This may include showcasing your ability to communicate effectively, both verbally and in writing, as well as your proficiency in using various customer service software and tools. Additionally, highlighting your experience in handling difficult customers or complex issues can be a great way to set yourself apart from other candidates. Overall, a successful call center customer service representative should be able to provide top-notch service to customers, while remaining calm and collected under pressure.

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Most popular skills for an call center customer service resume

Most popular hard skills for call center customer service resumes:

  • Strong communication skills (both verbal and written)
  • Active listening and problem-solving abilities
  • Knowledge of customer service software and tools
  • Ability to multitask and prioritize tasks effectively
  • Typing speed and accuracy
  • Familiarity with call center metrics and KPIs
  • Sales and upselling experience
  • Conflict resolution and de-escalation skills
  • Ability to work in a fast-paced environment
  • Attention to detail and accuracy in data entry

Most popular technologies for call center customer service resumes:

  • Customer Relationship Management (CRM) software (e.g. Salesforce, Zendesk, Hubspot)
  • Call center phone systems (e.g. Avaya, Cisco, Five9)
  • Knowledge management systems (e.g. Confluence, Zendesk Guide, Freshdesk)
  • Social media monitoring tools (e.g. Hootsuite, Sprout Social, Buffer)
  • Live chat software (e.g. Intercom, Olark, LiveChat)
  • Email management software (e.g. Outlook, Gmail, Zoho)
  • Automated call distribution (ACD) software (e.g. Aspect, Genesys, Vocalcom)
  • Interactive Voice Response (IVR) systems (e.g. Twilio, Plum, Dialogflow)
  • Workforce management software (e.g. Verint, NICE, Teleopti)
  • Speech analytics tools (e.g. CallRail, Callminer, Observe.ai)

Most popular soft skills for call center customer service resumes:

  • Empathy and compassion for others
  • Adaptability and flexibility in handling different situations and customers
  • Positive attitude and strong work ethic
  • Teamwork and collaboration skills
  • Patience and emotional resilience
  • Time management and organizational skills
  • Conflict resolution and problem-solving abilities
  • Customer-focused mindset and willingness to go above and beyond
  • Active listening and effective communication skills
  • Ability to handle stress and maintain composure under pressure.

Bank customer service resume example

Bank customer service representatives are responsible for assisting customers with a wide range of banking needs. This may include answering questions about account balances, transactions, and fees, processing deposits and withdrawals, resolving disputes and issues, and providing guidance on bank products and services. Additionally, they may be required to identify and report suspicious activity, such as fraud or money laundering, and follow bank policies and procedures to ensure compliance with legal and regulatory requirements.

To be successful in a bank customer service role, there are several key skills and experiences that should be highlighted on your resume. First and foremost, you should have excellent communication skills, both verbal and written, as well as strong problem-solving and analytical abilities. Additionally, you should be familiar with banking software and systems, such as core banking systems and customer relationship management (CRM) tools. Experience in handling cash, processing transactions, and balancing cash drawers is also a plus. Other important skills to demonstrate include attention to detail, accuracy in data entry, and the ability to work in a fast-paced and customer-focused environment. Finally, highlighting any relevant certifications or training, such as Certified Bank Teller or Customer Service Excellence, can help set you apart from other candidates.

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Most popular skills for a bank customer service resume:

Most popular hard skills for bank customer service resumes:

  • Knowledge of banking products and services
  • Attention to detail and accuracy in data entry
  • Strong communication skills (both verbal and written)
  • Ability to multitask and prioritize tasks effectively
  • Familiarity with banking software and systems (e.g. core banking, CRMs)
  • Knowledge of banking regulations and compliance requirements
  • Experience in handling cash and processing transactions
  • Strong problem-solving and analytical abilities
  • Sales and cross-selling experience
  • Conflict resolution and de-escalation skills

Most popular technologies for bank customer service resumes:

  • Customer Relationship Management (CRM) software (e.g. Salesforce, Hubspot, Zoho)
  • Core banking systems (e.g. FIS, Fiserv, Jack Henry)
  • Online banking platforms (e.g. Ally, Capital One, Chase)
  • Mobile banking apps (e.g. Bank of America, Wells Fargo, US Bank)
  • Fraud detection and prevention software (e.g. Verafin, Nice Actimize, FICO)
  • Financial management software (e.g. Mint, Quicken, Personal Capital)
  • Automated call distribution (ACD) software (e.g. Genesys, Aspect, Vocalcom)
  • Interactive Voice Response (IVR) systems (e.g. Twilio, Plum, Dialogflow)
  • Live chat software (e.g. LiveChat, Olark, Intercom)
  • Email management software (e.g. Outlook, Gmail, Zoho)

Airline customer service resume example

Airline customer service representatives are responsible for assisting passengers with a wide range of needs related to air travel. This may include answering questions about flight schedules, fares, and fees, processing ticket purchases and changes, resolving issues related to baggage, and providing guidance on travel requirements such as visas and passport requirements. Additionally, they may be required to handle complaints and disputes, provide information about airport services, and follow airline policies and procedures to ensure compliance with legal and regulatory requirements.

To be successful in an airline customer service role, there are several key skills and experiences that should be highlighted on your resume. First and foremost, you should have excellent communication skills, both verbal and written, as well as strong problem-solving and analytical abilities. Additionally, you should be familiar with airline reservation systems and other travel-related software, such as Amadeus, Sabre, or Galileo. Experience in handling cash, processing payments, and balancing cash drawers is also a plus. Other important skills to demonstrate include attention to detail, accuracy in data entry, and the ability to work in a fast-paced and customer-focused environment. Finally, highlighting any relevant certifications or training, such as Customer Service Excellence or Certified Travel Associate, can help set you apart from other candidates.

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Most popular skills for an airline customer service resume

Most popular hard skills for airline customer service resumes:

  • Knowledge of airline products and services
  • Attention to detail and accuracy in data entry
  • Strong communication skills (both verbal and written)
  • Ability to multitask and prioritize tasks effectively
  • Familiarity with airline reservation systems (e.g. Amadeus, Sabre, Galileo)
  • Knowledge of airline regulations and compliance requirements
  • Experience in handling cash and processing payments
  • Strong problem-solving and analytical abilities
  • Sales and cross-selling experience
  • Conflict resolution and de-escalation skills

Most popular technologies for airline customer service resumes:

  • Airline reservation systems (e.g. Amadeus, Sabre, Galileo)
  • Online booking platforms (e.g. Expedia, Orbitz, Kayak)
  • Mobile check-in and boarding pass apps (e.g. Delta, American Airlines, United)
  • Customer Relationship Management (CRM) software (e.g. Salesforce, Hubspot, Zoho)
  • Automated call distribution (ACD) software (e.g. Genesys, Aspect, Vocalcom)
  • Interactive Voice Response (IVR) systems (e.g. Twilio, Plum, Dialogflow)
  • Live chat software (e.g. LiveChat, Olark, Intercom)
  • Email management software (e.g. Outlook, Gmail, Zoho)
  • Social media management software (e.g. Hootsuite, Sprout Social, Buffer)
  • Flight tracking apps (e.g. FlightAware, FlightRadar24, FlightStats)

Medical customer service resume example

Medical customer service representatives are responsible for providing assistance and support to patients, healthcare providers, and insurance companies with a wide range of needs related to medical care. This may include answering questions about medical procedures, scheduling appointments, processing insurance claims, and providing guidance on healthcare regulations and policies. Additionally, they may be required to handle complaints and disputes, provide information about medical services and procedures, and follow medical center policies and procedures to ensure compliance with legal and regulatory requirements.

To be successful in a medical customer service role, there are several key skills and experiences that should be highlighted on your resume. First and foremost, you should have excellent communication skills, both verbal and written, as well as strong problem-solving and analytical abilities. Additionally, you should be familiar with medical billing and coding procedures, as well as healthcare regulations, such as HIPAA. Experience in handling medical claims or working with medical insurance companies is also a plus. Other important skills to demonstrate include attention to detail, accuracy in data entry, and the ability to work in a fast-paced and customer-focused environment. Finally, highlighting any relevant certifications or training, such as Medical Terminology or Certified Healthcare Access Associate, can help set you apart from other candidates.

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Most popular skills for a medical customer service resume

Most popular hard skills for medical customer service resumes:

  • Knowledge of medical terminology and procedures
  • Familiarity with medical billing and coding procedures
  • Attention to detail and accuracy in data entry
  • Strong communication skills (both verbal and written)
  • Ability to multitask and prioritize tasks effectively
  • Experience with medical claims processing
  • Knowledge of healthcare regulations, such as HIPAA
  • Familiarity with Electronic Health Records (EHR) systems
  • Experience in handling customer complaints and disputes
  • Ability to work in a fast-paced and customer-focused environment

Most popular technologies for medical customer service resumes:

  • Electronic Health Records (EHR) systems (e.g. Epic, Cerner, Allscripts)
  • Customer Relationship Management (CRM) software (e.g. Salesforce, Hubspot, Zoho)
  • Automated call distribution (ACD) software (e.g. Genesys, Aspect, Vocalcom)
  • Interactive Voice Response (IVR) systems (e.g. Twilio, Plum, Dialogflow)
  • Live chat software (e.g. LiveChat, Olark, Intercom)
  • Email management software (e.g. Outlook, Gmail, Zoho)
  • Social media management software (e.g. Hootsuite, Sprout Social, Buffer)
  • Telemedicine platforms (e.g. Teladoc, Doctor on Demand, Amwell)
  • Video conferencing software (e.g. Zoom, Webex, Skype)
  • Knowledge management software (e.g. Zendesk, Freshdesk, Help Scout)

Customer service associate resume example

A customer service associate is responsible for providing assistance and support to customers with a wide range of needs related to products, services, and transactions. This may include answering questions about products, processing orders and returns, resolving complaints and disputes, and providing guidance on company policies and procedures. Additionally, they may be required to handle billing inquiries, provide technical support, and follow company guidelines to ensure compliance with legal and regulatory requirements. Customer service associates are also expected to maintain a positive and professional demeanor while interacting with customers, and to ensure that each customer’s needs are met in a timely and satisfactory manner.

To be successful in a customer service associate role, there are several key skills and experiences that should be highlighted on your resume. First and foremost, you should have excellent communication skills, both verbal and written, as well as strong problem-solving and analytical abilities. Additionally, you should be familiar with customer service principles and practices, as well as company products and services. Experience in handling customer complaints or working in a call center environment is also a plus. Other important skills to demonstrate include attention to detail, accuracy in data entry, and the ability to work in a fast-paced and customer-focused environment. Finally, highlighting any relevant certifications or training, such as Customer Service Certification or Conflict Resolution Training, can help set you apart from other candidates.

Go here for our full guide on customer service associate resume examples.

Customer service cashier resume example

A customer service cashier is responsible for processing transactions accurately and efficiently while providing excellent customer service. This may include operating a cash register, handling cash and credit card payments, issuing receipts and refunds, and reconciling cash drawers at the end of each shift. Additionally, customer service cashiers are expected to greet customers warmly, answer questions about products and services, and maintain a clean and organized work environment. They must be able to work well under pressure, as they may be required to handle multiple customers and transactions simultaneously.

To be successful in a customer service cashier role, there are several key skills and experiences that should be highlighted on your resume. First and foremost, you should have experience and proficiency in cash handling and basic math skills, as well as experience working in a retail or customer service environment. Additionally, you should have strong customer service skills, including excellent communication and interpersonal skills, and the ability to work well with others in a team setting. Attention to detail and accuracy in data entry are also important skills to demonstrate, as is the ability to work in a fast-paced and customer-focused environment. Finally, any relevant certifications or training, such as Cash Handling Certification or Customer Service Training, can help set you apart from other candidates.

Go here for our full guide on customer service cashier resume examples.

Customer service manager resume example

A customer service manager is responsible for overseeing the daily operations of a customer service department, ensuring that customer needs are met and that service goals are achieved. This may include managing a team of customer service representatives, developing and implementing customer service policies and procedures, and monitoring customer satisfaction levels. Additionally, customer service managers are responsible for analyzing customer feedback and data to identify areas for improvement and developing strategies to improve customer service performance. They must also be able to handle customer complaints and escalations effectively, and to provide coaching and training to their team as needed.

To be successful in a customer service manager role, there are several key skills and experiences that should be highlighted on your resume. First and foremost, you should have experience managing a team in a customer service environment, as well as a strong understanding of customer service principles and practices. Additionally, you should have excellent communication and leadership skills, and the ability to motivate and inspire your team to achieve service goals. Strong analytical and problem-solving skills are also important, as is the ability to use data to make informed decisions and drive performance improvements. Finally, any relevant certifications or training, such as Customer Service Management Certification or Leadership Training, can help set you apart from other candidates.

Go here for our full guide on customer service manager resume examples.

Customer service retail resume example

A customer service retail professional is primarily responsible for ensuring a positive and seamless shopping experience for customers in a retail environment. They excel at engaging with customers, addressing their inquiries, and providing assistance in locating and selecting products. In addition, they manage point-of-sale transactions, handle returns or exchanges, and maintain a clean and well-organized store. Retail customer service representatives often act as the first point of contact for customers, offering vital information about store policies, promotions, and product availability. They are also adept at resolving customer complaints and working collaboratively with other store team members to maintain an atmosphere conducive to a positive shopping experience.

When crafting a resume for a customer service retail role, it is essential to highlight relevant experience in a retail setting, emphasizing your ability to provide exceptional customer service. Showcase your proficiency in handling customer inquiries, processing transactions, and maintaining a tidy store environment. Mention any experience in up-selling or cross-selling, as well as familiarity with point-of-sale systems and inventory management. Additionally, provide examples of instances where you have resolved customer issues or received positive feedback from customers. Strong communication and interpersonal skills are crucial for this role, so be sure to demonstrate your ability to engage with diverse customer populations and collaborate effectively with team members.

Go here for our full guide on customer service retail resume examples.

Customer support manager resume example

A customer support manager plays a pivotal role in overseeing a company's customer service operations, ensuring the highest level of satisfaction for clients and users. Their primary responsibilities include managing a team of customer support representatives, setting performance standards, and establishing workflows to handle customer inquiries, complaints, and technical issues efficiently. They also monitor key performance indicators (KPIs) to measure the success of the support team and identify areas for improvement. Customer support managers must be skilled at fostering a positive work environment, encouraging professional growth, and providing ongoing training for their team members to maintain and enhance service quality.

When crafting a resume for a customer support manager position, it is vital to emphasize your experience in managing customer service or support teams, along with a proven track record of improving customer satisfaction metrics. Showcase your expertise in developing and implementing customer support processes, utilizing customer relationship management (CRM) systems, and analyzing performance data to make informed decisions. Highlight your ability to motivate, train, and mentor team members, as well as your aptitude for problem-solving and conflict resolution. Additionally, strong communication and interpersonal skills are essential for this role, so be sure to demonstrate your capacity to collaborate with various departments and effectively address customer concerns at a managerial level.

Go here for our full guide on customer support manager resume examples.

Customer success manager resume example

A customer success manager (CSM) is responsible for cultivating long-term relationships with clients, ensuring that they derive maximum value from a company's products or services. Their primary objective is to promote customer retention, reduce churn, and foster opportunities for upselling and cross-selling. A CSM actively engages with customers to understand their needs, provides tailored guidance, and addresses any concerns or challenges that may arise. They work closely with internal teams, such as sales, product, and support, to relay customer feedback and advocate for product improvements, ensuring the company's offerings continue to meet or exceed customer expectations.

When crafting a resume for a customer success manager position, it is essential to emphasize your experience in managing customer relationships, particularly in a B2B or software-as-a-service (SaaS) setting. Showcase your ability to identify and address customer pain points, provide personalized solutions, and implement strategies that contribute to customer retention and growth. Highlight your expertise in using customer success tools, such as CRM systems, and in analyzing data to measure the effectiveness of customer success initiatives. Strong communication, collaboration, and project management skills are critical for this role, so be sure to illustrate your capacity to work with cross-functional teams and manage multiple customer accounts simultaneously. Demonstrate your commitment to continuous improvement and customer-centric thinking, focusing on instances where your efforts have led to tangible results in customer satisfaction and revenue growth.

Go here for our full guide on customer success manager resume examples.

Customer account manager resume example

A customer account manager is responsible for nurturing and maintaining strong relationships with a company's key clients, ensuring their ongoing satisfaction and loyalty. They serve as the primary point of contact for assigned accounts, addressing any questions or concerns, and facilitating the resolution of issues in a timely manner. Customer account managers work to understand their clients' unique needs and objectives, proactively identifying opportunities for business growth and collaboration. They closely monitor account performance, providing regular updates to clients and collaborating with internal teams to develop and implement strategies that drive customer success and revenue generation.

When crafting a resume for a customer account manager position, it is important to emphasize your experience in managing client relationships, particularly within the context of your industry or market segment. Showcase your ability to analyze customer needs, propose tailored solutions, and negotiate contracts that align with both parties' goals. Highlight your expertise in using CRM systems, account management tools, and data-driven methodologies to track client performance and identify areas for improvement. Strong communication, interpersonal, and problem-solving skills are critical for this role, so be sure to demonstrate your capacity to effectively engage with clients, address concerns, and collaborate with cross-functional teams. Additionally, focus on instances where your account management efforts have resulted in increased customer satisfaction, retention, and revenue growth, as these tangible outcomes illustrate the value you can bring to a prospective employer.

Go here for our full guide on customer account manager resume examples.

Customer care manager resume example

A customer care manager is responsible for overseeing and ensuring the delivery of exceptional support and service to a company's customers. They play a crucial role in creating and implementing customer care policies, procedures, and best practices, with the goal of fostering a customer-centric culture within the organization. The customer care manager leads a team of customer care representatives, providing them with the necessary training, resources, and guidance to effectively address customer inquiries, complaints, and concerns. They also monitor customer care performance metrics, identifying areas for improvement and implementing strategies to enhance overall customer satisfaction and loyalty.

When crafting a resume for a customer care manager position, it is essential to emphasize your experience in leading customer care or support teams, as well as your ability to develop and execute customer care initiatives. Showcase your expertise in training and mentoring team members, creating a positive work environment that encourages professional growth and high-quality customer interactions. Highlight your proficiency in utilizing customer care tools, such as CRM systems, and in analyzing performance data to make data-driven decisions that drive continuous improvement. Strong communication, interpersonal, and problem-solving skills are critical for this role, so be sure to demonstrate your capacity to effectively engage with customers, address concerns, and collaborate with cross-functional teams to enhance the customer experience. Lastly, focus on instances where your efforts have led to measurable improvements in customer satisfaction, retention, and overall service quality.

Go here for our full guide on customer care manager resume examples.

Customer experience manager resume example

A customer experience manager is responsible for developing and executing strategies that deliver exceptional customer experiences across all touchpoints in a company's customer journey. They analyze customer feedback, identify areas for improvement, and implement initiatives to enhance customer satisfaction, brand loyalty, and overall business performance. By collaborating with cross-functional teams, the customer experience manager ensures that the company's products, services, and support consistently meet or exceed customer expectations. They also play a pivotal role in fostering a customer-centric culture within the organization, working closely with employees at all levels to instill the importance of prioritizing the customer experience.

When crafting a resume for a customer experience manager position, it is essential to emphasize your experience in designing and implementing customer experience initiatives, along with a proven track record of improving customer satisfaction metrics. Showcase your expertise in analyzing customer feedback, using data-driven methodologies to identify trends and pain points, and developing actionable insights that drive improvement. Highlight your ability to collaborate with cross-functional teams, such as sales, marketing, product, and support, to ensure a consistent and seamless customer experience across all channels. Strong communication, interpersonal, and project management skills are critical for this role, so be sure to demonstrate your capacity to effectively engage with various stakeholders and drive customer experience projects to completion. Additionally, focus on instances where your customer experience efforts have resulted in tangible outcomes, such as increased customer satisfaction scores, reduced churn rates, or enhanced customer lifetime value.

Go here for our full guide on customer experience manager resume examples.

Customer relations manager resume example

A customer relations manager is responsible for fostering and maintaining strong relationships between a company and its clients, ensuring that their needs and expectations are met or exceeded. They play a critical role in developing and implementing customer relations strategies, focusing on enhancing customer satisfaction, loyalty, and long-term value. Customer relations managers actively engage with clients to gather feedback, address concerns, and provide tailored solutions that align with their goals. By working closely with internal teams, they ensure that the organization's products, services, and support are consistently in line with customer requirements and that customer feedback is used to drive continuous improvement.

When crafting a resume for a customer relations manager position, it is essential to emphasize your experience in managing client relationships and driving customer-centric initiatives. Showcase your ability to gather and analyze customer feedback, using this information to identify areas for improvement and implement targeted strategies that enhance customer satisfaction and loyalty. Highlight your proficiency in using customer relationship management (CRM) systems, as well as your expertise in collaborating with cross-functional teams to ensure a seamless and integrated approach to customer relations. Strong communication, interpersonal, and problem-solving skills are critical for this role, so be sure to demonstrate your capacity to effectively engage with clients, address their concerns, and advocate for their needs within the organization. Lastly, focus on instances where your customer relations efforts have resulted in measurable improvements in customer satisfaction, retention, and overall business performance.

Go here for our full guide on customer relations manager resume examples.

Customer sales representative resume example

A customer sales representative plays a vital role in promoting a company's products or services and driving revenue growth. They engage with prospective and existing customers, providing information about offerings, answering questions, and addressing concerns. Customer sales representatives are skilled at identifying customer needs and presenting tailored solutions that align with those needs, ultimately guiding customers towards making a purchase decision. They are responsible for meeting sales targets, maintaining accurate records of customer interactions, and nurturing long-term relationships that foster customer loyalty and repeat business. In addition, they collaborate with other team members to ensure a seamless and integrated approach to customer engagement and sales.

When crafting a resume for a customer sales representative position, it is important to emphasize your experience in sales, specifically within your industry or market segment. Showcase your ability to effectively engage with customers, identify their needs, and present compelling solutions that drive sales conversions. Highlight your expertise in utilizing CRM systems and sales tools to track customer interactions, manage leads, and monitor sales performance. Strong communication, interpersonal, and negotiation skills are critical for this role, so be sure to demonstrate your capacity to build rapport with customers, address their concerns, and close deals. Additionally, focus on instances where your sales efforts have resulted in meeting or exceeding sales targets, as well as any awards or recognitions you have received for outstanding sales performance. These tangible achievements illustrate the value you can bring to a prospective employer.

Go here for our full guide on customer sales representative resume examples.

How to make your customer service resume

As you continue on your journey towards creating the perfect customer service resume, it's essential to understand how to format, design, and write it effectively.

How to format your customer service resume

To optimize your resume for ATS and readability, consider the following formatting tips:

  • Columns: ATS can read any number of columns, but we recommend using a two-column layout to keep your resume organized and easy to follow.

  • Margins: While ATS can read any margin size, a 1-inch margin is recommended for printing and readability.

  • Spacing: ATS doesn't have problems with spacing, but for readability, we suggest using 1.15 line spacing.

  • Length: There's no strict limit for ATS, but a one or two-page resume is ideal for brevity.

  • Format type: Choose a reverse chronological resume format as the standard, and consider a hybrid resume format when a combination of skills and experience is needed.

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Pro tip

Save your resume as a PDF to ensure consistent formatting across different devices and platforms. Read more about file format options.

How to design your customer service resume

A well-designed resume can help you stand out from the competition. Keep in mind that ATS won't parse icons, backgrounds, or photos, but it won't have issues with parsing the actual text content of your resume. Consider these design tips:

  • Font type and size: Although ATS can read any font, stick to professional resume fonts like Rubic, Arial or Calibri, and use a font size between 10 and 12 points.
  • Colors: Add a touch of personality to your resume with subtle resume colors, but avoid using more than two colors to maintain professionalism.
  • Backgrounds: Keep backgrounds simple and clean, with minimal or no graphics to avoid distracting from the content.
  • Icons: Including icons on your resume can help draw attention to specific sections, but use them sparingly and ensure they're professional and relevant.
  • Photo: While not required, adding a resume photo can help personalize your resume. Opt for a high-quality, professional headshot.
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Pro tip

Customize your resume design to match the company's branding and color scheme to show that you're a great fit for their team.

How to write each section of your customer service resume

In this part of the guide, we will explore how to write each section of your customer service resume, complete with good and bad examples, and a checklist of what to include. Let's dive into a step-by-step process for creating a standout resume.

A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.

Henry Ford

Step #1. Add your contact information and more in the customer service resume header

A well-crafted resume header is crucial for providing potential employers with your correct contact information. Make sure to include the following details in your header and consider our recommendations for each point:

  • Your first name and last name: Use your full name to ensure professionalism and avoid any confusion.
  • Your resume headline: Create a clear and concise title that highlights your expertise in customer service.
  • Your phone number: Include a reliable contact number where potential employers can reach you.
  • Your email address: Use a professional email address (preferably with your name) to convey credibility.
  • Your address or location: Specify your city and state, or country if applying internationally, to show employers where you are based.
  • LinkedIn on your resume (optional): Adding your LinkedIn profile can showcase your professional network and online presence.
  • Other relevant social media handles (optional): Include any additional platforms that demonstrate your customer service skills or industry knowledge.
John Doe
Customer service agent
123-456-7890
john.doe@hotmail.com
LinkedIn/Portfolio
123 Main Street, Anytown, USA
WRONG
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What's bad about this example:
  • Using a hotmail email address may seem unprofessional.
  • No LinkedIn or other relevant social media handles provided.
John "Jack" Doe
Customer Service Specialist
123-456-7890
john.doe@gmail.com
Anytown, USA
RIGHT
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What's good about this example:
  • Including a resume nickname adds a personal touch.
  • Providing a professional email address and LinkedIn profile demonstrates credibility and professionalism.

Step #2. Create an impactful customer service resume summary

A compelling summary is essential for customer service resumes, as it showcases your professional strengths and leaves a lasting impression on recruiters.

When crafting your summary, make sure to include the following key elements:

  1. Your title and years of experience: Mention your current or most recent job title and the number of years you have been in the field to establish your expertise.
  2. The most relevant skills in your field: Highlight the top skills that are most relevant to customer service roles to demonstrate your ability to excel in the position.
  3. Your top 1-2 professional achievements: Showcase your most impressive accomplishments to set you apart from other candidates.

A well-written summary benefits both the ATS and the recruiter because:

  • It provides extra space for incorporating keywords from the job description, which helps your resume pass through ATS filters.
  • It's easy to read, allowing recruiters to quickly grasp your professional profile summary.

To ensure your summary section is ATS-friendly, name it "Summary" or "Professional Summary."

Summary
I have worked in customer service for a while and I am good at talking to people. I have helped a lot of customers and enjoy working with my team.
WRONG
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What’s bad about this example
  • Vague job title: The candidate doesn't specify their exact role in customer service.
  • Lack of quantifiable experience: No mention of years of experience or the level of expertise.
  • Generic skills: Only mentions being "good at talking to people," which is too general.
  • Absence of achievements: Fails to provide any specific accomplishments or quantifiable results.
  • Unfocused and informal: The summary is written in an informal tone and lacks clarity and focus.
Summary
Customer Service Specialist with 5+ years of experience, skilled in conflict resolution and communication. Increased customer satisfaction by 20% in the previous role and successfully trained a team of 15 new customer service representatives.
RIGHT
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What’s good about this example
  • Specific job title: Clearly states the candidate's position as a "Customer Service Specialist."
  • Quantifiable experience: Provides the number of years of experience (5+ years) to demonstrate expertise.
  • Relevant skills: Highlights important skills like conflict resolution and communication.
  • Professional achievements: Includes quantifiable achievements such as increasing customer satisfaction by 20% and training a team of 15 representatives.
  • Concise and focused: The summary is brief, to the point, and easy to read.

Step #3. Build an experience section for your customer service resume that outshines other candidates

A well-presented work experience section with quantified achievements is crucial for your resume, as it showcases your relevant expertise and successes in a clear, structured manner.

When crafting the experience section, keep the following essentials in mind:

  1. ATS-friendly section name: Name the section "Work Experience" or "Professional Experience" to ensure it's easily recognized by the ATS.
  2. Reverse chronological order: List your most recent job first, followed by previous positions in reverse chronological order.
  3. Job title: Clearly state your position held at each company.
  4. Company's name, location, and description: Include this information to provide context for the recruiter.
  5. Date of employment: Use a consistent date format for all positions, as this is important for ATS readability.
  6. Achievements and responsibilities: Focus on a few bullet points per job, detailing your most relevant accomplishments and duties.
  7. Number of jobs: Limit the number of positions listed to the most relevant and recent ones.
  8. Relevancy of the experience: Prioritize including experience directly related to the job you're applying for.
  9. Employment gaps: Address any gaps in your employment history and provide a brief explanation if necessary.

Incorporating these elements will ensure your work experience section effectively highlights your professional background, making it both ATS- and recruiter-friendly.

Create one good and one bad example and explain why they are good or bad. You can reuse the existing ones from the guide you’re updating, too.

Experience
Customer Support
ABC Company
New York, NY
  • Answered customer calls.
  • Helped customers with their problems.
  • Trained new employees.
WRONG
Checklist icon
What’s bad about this example
  • Lack of quantifiable achievements: The example doesn't provide any measurable results or specific accomplishments.
  • Vague job title: The candidate's position is not clearly defined, making it difficult to determine their role and level of expertise.
  • Generic responsibilities: The listed duties are too general and do not demonstrate the candidate's unique skills or contributions to the company.
Experience
Customer Service Specialist
ABC Company
New York, NY
  • Boosted customer satisfaction ratings by 20% through efficient conflict resolution and personalized service
  • Trained and supervised a team of 15 customer service representatives, improving overall team performance by 25%.
  • Implemented a new CRM system that reduced average response time by 35% and increased customer retention by 10%.
RIGHT
Checklist icon
What’s good about this example
  • Quantifiable achievements: The example provides measurable results, showcasing the candidate's effectiveness.
  • Relevant experience: The job title and responsibilities directly relate to the customer service field.
  • Specific details: The example includes specific actions taken and their positive outcomes, demonstrating the candidate's skills and abilities.

Step #4. Make a strong customer service resume education section

A well-crafted education section is crucial for customer service resumes, as it showcases your qualifications and demonstrates your commitment to learning and growth. Consider these essential elements when presenting your education:

  1. Degree Name: Clearly state the name of your degree or certification, making sure to highlight relevant coursework (see our guide on how to address coursework on your resume).
  2. University, college, or other institution: Mention the name of the educational institution where you obtained your degree.
  3. Location (optional): You may include the location of the institution, but this is not mandatory.
  4. Years attended: Indicate the years you attended the institution, especially if you completed your degree recently.
Education
Bachelor of Science in Business Administration
XYZ University
New York, NY
GPA
3.8
/
4.0
  • Coursework: Customer Relationship Management, Sales and Negotiation, Communication Skills
RIGHT
Checklist icon
What’s good about this example
  • Relevant degree: The "Bachelor of Science in Business Administration" degree is relevant to customer service positions.
  • Institution and location: The name of the university and its location are clearly provided.
  • GPA: The impressive GPA of 3.8 is included, showcasing the candidate's academic performance.
  • Date range: The attendance years are presented, giving context to the applicant's educational timeline.
  • Coursework: Relevant coursework (Customer Relationship Management, Sales and Negotiation, and Communication Skills) is highlighted, demonstrating the candidate's focus on customer service-related subjects.

Step #5. List your relevant customer service resume skills

A well-rounded skill set is crucial for customer service resumes, as it showcases your ability to excel in various aspects of the role. Here's a checklist to ensure your skills section stands out:

  1. Name the section appropriately for ATS: Use a clear title like "Skills" or "Core Competencies" for easy recognition by ATS.
  2. List hard skills: Mention relevant hard skills, such as computer proficiency or CRM software knowledge, to highlight your technical capabilities and align with ATS requirements.
  3. List soft skills: Include essential soft skills, like communication, problem-solving, and empathy, to demonstrate your interpersonal abilities and appeal to both ATS and recruiters.
  4. Match skills to the job description: Carefully review the job description and tailor your skills section to match the required qualifications, ensuring a higher likelihood of passing ATS and impressing recruiter.

Example how to show soft skills on your resume. If prompting with ChatGPT, ask it to:

List 3 relevant soft skills for customer service resume in the following JSON format below. Make sure that in the description, you showcase actual work experiences with relevant examples and work situations.

Strengths
Effective Communication
Resolved customer complaints quickly by clearly explaining company policies and offering satisfactory solutions, resulting in a 20% increase in customer satisfaction.
Empathy
Improved customer relations by actively listening to their concerns, understanding their emotions, and providing empathetic support, leading to a 15% decrease in negative feedback.
Problem-Solving
Identified recurring customer issues and worked closely with the product team to implement long-term solutions, reducing customer complaints by 30% over six months.
RIGHT
Skills
CRM Software
Salesforce
Zendesk
HubSpot CRM
Office Software
Microsoft Office
Google Workspace
LibreOffice
Communication Tools
Slack
Microsoft Teams
Zoom
RIGHT

Step #6. Add extra sections to your resume

Including personal sections in your customer service resume can showcase your cultural fit and make you stand out. Here are some examples of relevant sections to add:

  1. Certifications: Include any relevant certifications or training courses you've completed, such as customer service, communication, or conflict resolution programs. This demonstrates your commitment to developing the skills necessary for success in the field.
  2. Awards and Achievements: Highlight any awards or recognitions you've received for outstanding customer service, problem-solving, or teamwork. This can help to showcase your accomplishments and make you stand out as a candidate.
  3. Volunteer Experience: If you've participated in volunteer work that involved customer service, communication, or teamwork, include these experiences to demonstrate your dedication to helping others and working in a team-oriented environment.
  4. Languages: If you speak multiple languages, include this information on your resume. Bilingual or multilingual skills can be an asset in customer service roles, particularly if the company serves a diverse customer base.
  5. Soft Skills: Customer service roles often require strong soft skills, such as active listening, empathy, and adaptability. You can create a separate section to emphasize these traits, using examples from your work, educational, or volunteer experiences to illustrate your proficiency.
  6. Relevant Hobbies or Interests: Including hobbies or interests that demonstrate your ability to connect with others, such as community involvement, team sports, or public speaking, can help showcase your interpersonal skills.
  7. Testimonials or References: If you have positive feedback from previous employers, colleagues, or customers, consider including a few short quotes or references on your resume. This can help to provide social proof of your customer service abilities.
pro tip icon
Pro tip

Customize the additional sections in your resume according to the company culture and values. Research the organization and align your personal interests or experiences with its mission and vision to make a lasting impression.

Step #7. Finalize your customer service resume

Before finalizing your resume, make sure to follow these essential steps for a polished and professional result:

Step #8. Create a customer service cover letter to show your extra effort

A cover letter serves as a crucial component of the job application process, allowing you to showcase your unique qualifications, experiences, and motivations for applying to a particular position. It provides an opportunity to elaborate on your resume and demonstrate your enthusiasm for the role, while also allowing the hiring manager to get a glimpse of your personality and communication style.

When crafting your cover letter, be sure to include the following elements:

  • Contact information that corresponds with the resume.
  • Greeting.
  • Achievements in the first paragraph.
  • Cover letter body:
    • Work experience
    • Skills
    • Why you'd be a good fit
  • Call to action

Here's a sample cover letter for a customer service position at a relevant company:

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Today's Date] [Company Name] [Company Address] [City, State, ZIP Code]

Dear Hiring Manager,

I am writing to express my keen interest in the customer service position at [Company Name]. With a Bachelor's degree in [relevant discipline] from [prestigious US university], extensive experience in customer support roles, and a strong skill set that includes both technical and soft skills, I am confident in my ability to excel in this role and make a positive impact at your esteemed organization.

In my previous role as a customer service representative at [Previous Company], I consistently achieved a customer satisfaction rating of over 95% and was recognized for my ability to resolve complex issues efficiently. This experience has equipped me with a deep understanding of the importance of empathetic communication and the ability to manage customer expectations.

My technical skills include proficiency in [relevant software or tools], which allows me to navigate customer inquiries and troubleshoot issues effectively. Additionally, my [relevant discipline] degree has provided me with a strong foundation in problem-solving and critical thinking, enabling me to approach customer concerns with a strategic mindset.

As a dedicated and enthusiastic professional, I am eager to contribute my skills and passion for customer service to [Company Name]. I believe my experience, combined with my commitment to fostering positive customer relationships, makes me an ideal candidate for this position.

I would welcome the opportunity to discuss how my background and qualifications align with your company's needs further. Please feel free to contact me at [your phone number] or [your email address] to arrange a conversation. Thank you for considering my application, and I look forward to the possibility of contributing to [Company Name]'s success.

Sincerely,

[Your Name]

Additional customer service resume tips and tricks

As you craft your customer service resume, it's crucial to highlight the most relevant hard skills, soft skills, and action verbs to showcase your expertise and experience in the field. Consider incorporating the following:

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Top skills for your customer service resume

Top 20 hard skills and technologies for a customer service resume:

  1. CRM software (e.g., Salesforce)
  2. Helpdesk software (e.g., Zendesk)
  3. Ticketing systems
  4. Live chat tools
  5. Microsoft Office Suite
  6. Data entry
  7. Typing speed
  8. Call center technology
  9. Email management
  10. Social media management
  11. Conflict resolution techniques
  12. Sales techniques
  13. Product knowledge
  14. Technical troubleshooting
  15. Billing systems
  16. Multilingual capabilities
  17. Customer segmentation
  18. Time management
  19. Reporting tools
  20. Remote support tools

Top 10 soft skills for a customer service resume:

  1. Active listening
  2. Empathy
  3. Adaptability
  4. Problem-solving
  5. Communication
  6. Teamwork
  7. Patience
  8. Positive attitude
  9. Time management
  10. Emotional intelligence
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Top action verbs for your customer service resume

  • Assisted
  • Resolved
  • Managed
  • Addressed
  • Streamlined
  • Collaborated
  • Implemented
  • Maintained
  • Trained
  • Improved

Featuring strong action verbs in your resume can help you effectively demonstrate your accomplishments and abilities.

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Top bullet points for your customer service resume

  • Increased customer satisfaction rating by 15% by resolving customer complaints swiftly and effectively.
  • Managed a high volume of inbound calls, achieving a 98% call response rate within the first minute.
  • Streamlined ticket handling process, resulting in a 30% reduction in response time for customer inquiries.
  • Collaborated with cross-functional teams to identify and resolve recurring customer issues, reducing complaints by 25%.
  • Implemented new customer feedback system, increasing response rate by 40% and providing valuable insights for process improvements.
  • Maintained a 99% accuracy rate in data entry tasks, ensuring up-to-date and accurate customer records.
  • Trained and mentored 10 new customer service representatives, helping them achieve performance goals within their first three months.
  • Assisted customers in navigating the company website, leading to a 20% increase in online sales.
  • Utilized multilingual skills to communicate with a diverse customer base, expanding the company's reach and improving customer satisfaction.
  • Developed and maintained product knowledge, resulting in a 35% increase in upselling and cross-selling success rate.
  • Addressed and resolved over 200 customer inquiries via email and social media platforms each week.
  • Improved customer retention rate by 10% by proactively identifying and addressing customer concerns.
  • Implemented a new call routing system, reducing call transfer rate by 50% and improving overall efficiency.
  • Managed a team of 15 customer service representatives, consistently achieving team performance targets.
  • Delivered personalized customer support, leading to a 10% increase in positive customer reviews.

When deciding on the number of bullet points to include for each job title on your resume, consider factors such as relevance, the length of your work history, and the position's significance.

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Top quantifiable achievements or work situations for your customer service resume

  • Have you improved customer satisfaction by implementing new support strategies or communication techniques?
  • Did you contribute to increasing customer retention by identifying and addressing common customer concerns?
  • Were you responsible for training or mentoring new team members and improving their performance?
  • Have you streamlined the customer support process, resulting in reduced response times and increased efficiency?
  • Did you collaborate with other departments to resolve complex customer issues or improve overall customer experience?

To effectively highlight your achievements and experience, consider adding a resume highlights section to showcase quantifiable results and notable accomplishments.

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Top summaries for your customer service resume

  • Empathetic customer service professional with 5 years of experience in the retail industry, a proven ability to increase customer satisfaction, and a strong background in conflict resolution seeks a position as a Customer Service Specialist.
  • Detail-oriented customer service representative with 3 years of experience in the telecommunications sector, a track record of improving customer retention, and expertise in call center operations seeks a position as a Customer Support Agent.
  • Multilingual customer service expert with 7 years of experience in the hospitality industry, exceptional skills in handling diverse clientele, and a strong background in customer relationship management seeks a position as a Guest Relations Manager.
  • Proactive customer service associate with 4 years of experience in the e-commerce sector, a demonstrated ability to optimize support processes, and a strong background in team leadership seeks a position as a Customer Service Team Lead.
  • Solution-driven customer service specialist with 6 years of experience in the financial services industry, a proven ability to resolve complex customer inquiries, and a strong background in account management seeks a position as a Client Services Coordinator.
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Top certifications for your customer service resume

  • Certified Customer Service Professional (CCSP) - International Customer Service Association (ICSA)
  • Customer Service and Sales Certification (CSSC) - National Retail Federation (NRF)
  • Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
  • Professional Customer Service (PCS) - Customer Service Institute of America (CSIA)
  • Customer Service Management Certification (CSMC) - Management and Strategy Institute (MSI)
  • Certified Call Center Manager (CCCM) - Call Center Training Institute (CCTI)
  • Emotional Intelligence Certification - Global Leadership Foundation (GLF)
  • Certificate in Contact Center Management - BenchmarkPortal
  • Customer Service Specialist (CSS) - American Hotel & Lodging Educational Institute (AHLEI)
  • Microsoft Office Specialist (MOS) - Microsoft

Certifications on resumes are important because they demonstrate your commitment to professional development, showcase your expertise in specific areas, and help you stand out from other candidates. When adding certifications to your resume, include the following:

  • Certification name
  • Name of issuer
  • Year of obtainment
  • Location (if applicable)
  • Date of expiration (if applicable)
  • Expected date of obtainment (if applicable)

It's appropriate to add your certifications in a separate section, usually under "Education" or "Certifications and Training." Include the most relevant certifications for the position you're applying for, without overcrowding your resume.

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Frequently asked questions about customer service resumes

How long should I make my customer service resume?

Aim for a one-page resume. Keep it concise and focused on relevant skills, experience, and achievements.

What is the best format for a customer service resume?

Use a reverse-chronological format, emphasizing your most recent experience and achievements first.

Which customer service skills are most important to add to your resume?

Include a mix of hard skills, such as CRM software proficiency, and soft skills, like active listening and problem-solving.

How can I make my customer service resume stand out?

Customize your resume for each job application, focusing on achievements, quantifiable results, and relevant skills specific to the position.

Should I include a cover letter with my customer service resume?

Yes, a well-written cover letter allows you to expand on your resume, express your enthusiasm for the role, and showcase your communication style.

How do I showcase my career progression on a customer service resume?

Use the reverse-chronological format, highlighting promotions, increased responsibilities, or successful projects to demonstrate your growth in the field.
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