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Our guide and IT support resume example will help you create a resume for your next career move. It will help you outline which skills and experience is the most important in 2020, as well as to demonstrate culture fit by showcasing your personal strengths and key drivers. Quantify results to convey the scope and significance of your work and create an IT support resume nobody can overlook. Here’s a list of what else we’ll cover in this network engineer resume guide.
5 Best components of a IT Support Resume:
- Experience relevant to the job you’re applying for
- The right skills for the job (based on the posting)
- Quantifiable achievements (Increased sales by 25% within a month)
- Examples of what makes you unique (Your usual day or your favorite books)
- What you’re most proud of (displayed creatively)
How to write the experience section for an IT Support resume?
What every IT support resume needs to include is a strong list of professionally presented experience. Let’s take a look at how to do that.
Be Specific!
When writing your IT support experience section, remember that it's more important to show than just tell. Make each bullet point of your IT support resume experience section count, mentioning the impact you had in your previous positions. Make sure every point comes together with a concrete example. So don’t just say you’re great at customer support, demonstrate it.
Not just logical, but chronological too!
We already covered that your experience needs to be impact-oriented. The next step is start selecting which experience to include in your IT support resume and how to order it. It's best to keep it chronological. That means starting from the most recent position and continue further down. Also, carefully curate what experience you show (don’t just overwhelm the reader with everything you’ve ever done). The key here is to make tough choices and only include what a recruiter wants to see.
What's the average experience on resumes VS job description for an IT Support?
After comparing 114,000 resume examples and job offers, it appeared that an average IT Support resume includes over 6 months more experience than an average job description requires. It's a great sign but if you come across as overqualified to a potential employer, you might loose your chances. The rule of a thumb is to tailor your resume to the job description and only leave the relevant experience in.
Average Experience On Resumes vs Job Offers
2yrs11mo
avg. experience on resumes
vs.
2yrs2mo
avg. experience on job offers
Source: enhancv.com
Best skills for an IT Support resume
What steps to follow when adding skills to your it support resume
- List all the soft and hard skills you have in one place.
- Check the job description for an IT support and write all the skills mentioned in it down too.
- See which skills correlate, and those are the ones your IT support resume needs to feature.
What are the top 5 skills for it support resumes:
- active directory
- desktop support
- help desk
- service desk
- customer service
Top 5 Skills For IT Support Distributed On Resumes vs Job Offers
| Skill | In resumes | In job offers |
|---|---|---|
| active directory | 65.97% | 20.80% |
| desktop support | 58.33% | 27.00% |
| help desk | 55.69% | 32.40% |
| service desk | 44.31% | 15.90% |
| customer service | 15.14% | 33.00% |
Source: enhancv.com
Cause and Effect - Tell them how you made a difference!
Simply put, nobody likes overused buzzwords. Hiring managers read about how someone managed, improved, or optimized something without any concrete numbers to back it up a thousand times. The result? Well, these resume skills that aren’t quantified get ignored or even count against you. Again, the solution is to focus on concrete numbers which demonstrate your impact as an IT support. So instead of “improved sales” write “Improved overall sales by 35% within 6 months.” Those kinds of resume action words really stand out and leave a strong impression.
Unique content ideas for an IT Support resume
Recruiters and hiring managers read hundreds of resumes every day. That's why you need to make your IT support resume point out your best qualities. Adding your personality, not just your professional experience, can do the trick. Recruiters and hiring managers are far more likely to remember you, if you seem like a genuine person and not a robot. Do this by including your passions, share your favorite books, or even the words you live by.
Tell them what you’re proud of!
In your Most Proud Of section you can include something interesting about yourself, show where your true strengths are. You can share a story about overcoming hardship, learning an important life lesson, or just a triumph you had that means a lot to you. Either way, this is one of the best places to make your IT support resume really stand out.
Writing a resume can feel quite overwhelming. We hope our guide for an IT Support resume will help you write a resume to be proud of in 2020.
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