Lara is tasked with planning the budget for the entire IT Support Department for 2022. After all, she is the Head of IT for the local branch of a famous accounting company.
But, up until recently, she only had to deal with her family and friends’ “computer problems”.
She has never spent more than $50 on an IT solution. Let alone plan a department’s budget for a whole year.
How did she get here?
It all started with a well-crafted IT support resume. And good faith on part of the employer for what was in it.
Many believe this is just a job with too many qualifications. And in a sense, it’s true.
But you know it involves so much more. You have to be a whizz at everything technical and have good people skills at the same time.
And now you need to find a way to include all of it in your resume.
Let’s dive into how Lara troubleshooted her way to a Head of IT position.
Our complete IT support resume guide will teach you
- How to frame your resume so that it give all the right signals to recruiters
- How to describe transferable skills from unrelated jobs you’ve held in the past
- Which skills to highlight if you want to land a mid-to-high level it support position
- How to leverage your soft skills in a tech-first industry
- The top certificates which will make you stand out among the crowd
- What other sections you can add to your resume, even if you lack the experience
Building up an IT support resume from scratch
Generally, most people bother you when something breaks down. Or when management has plans to change the company’s IT infrastructure.
As such, IT support specialists are the unsung heroes of the modern corporate times.
But then the pandemic restrictions forced companies to adapt to a new way of doing business.
In an instant, your job consisted mainly of setting up VPNs and work from home stations at a large scale.
As a result, the uncertainty surrounding the pandemic stressed the importance of empathy.