Average resume stats for your industry
Words
379
Pages length
1.9 p
Job titles per resume
3.5
Bullet points per job title
11
Experience
4 years
Top Skills for Software Support Engineer resume
HARD SKILLS
  • Python
  • Java
  • Javascript
  • GIT
  • SQL
SOFT SKILLS
  • Teamwork and communication
  • Creative problem solving
  • Analystical thinking
  • Owning up to errors
  • Self-learning
Resume Example Fold Background
Resume Background
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INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, IT and Software Engineering positions are at a much faster than average growth rate, which is 22%. With that said, there are currently 1,847,900 jobs in the market right now. The total number of jobs is expected to increase by 409,500 to 2,257,400 in the period of 2020-30.

What’s more, the median annual wage for the IT and Software Engineering jobs was $110,140 in May 2020. The lowest 10% earned less than $65,210, and the highest 10% more than $170,100.

Our conclusion? The IT and Software Engineering job market is facing competition due to decreasing demand.

Top Software Support Engineer sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Software Support Engineer resume experience section

Software Support Engineer Resume’s Job Experience Checklist:

icon book open

  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Software Support Engineer resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
Assistant Software Support Engineer
Innovation Arch
2020-2022
  • Establishing ERP needs via business process analysis
    and consultation.
  • Analyzing existing infrastructure and performing IT system
    enhancements.
  • Providing technical support and training ERP end-users.
  • Adhering to company policies and industry regulations.
Work Experience
Software Support Engineer
Eco Focus
2015-2017
  • Working as AR/Billing Expert.
  • Gathering requirement from client/vendor and analysis of the specifications/requirements from the client/vendor.
  • Troubleshooting and fixing the issues in the billing and account receivable.
  • Developed code fixes and enhancements for inclusion in future code releases and patches.
  • Worked closely with clients to establish problem specifications and system design.
  • Solving the customer queries and issues through the Incidents/Tickets raise by them.
Work Experience
Software Support Engineer
Movie Intense
2011-2018
  • Maintaining/Writing SQL Query.
  • Expertise in programming using Oracle/SQL along
    with proficiency in using technology to enhance data
    and information management.
  • Involved in production support activities, perform
    change request activities and prepared RCA.
  • Installed releases in production and uat
    environments.
  • Anchoring Bridge Calls between various sites and
    coordinating people to resolve issues in an efficient
    way.
Work Experience
Software Support Engineer for IBM Notes/Domino
Champlin LLC
2011-2018
  • -Troubleshoot server side issues, including network and Operating System issues affecting the Notes/Domino process. Includes installation and upgrade of the product.
  • -Experience with various operating systems: Windows (7,8,10, server 2008r2 and 2012r2, Linux (RHEL 6-7), IBM iseries v7r1.
  • -Document procedures and technical resolutions in a ticketing system and in a technical knowledge base. -Categorizes each issue and handing them to their correct resolution team as well as for development.
  • -Perform tests with the server on a virtual environment or sandbox to replicate the issue before providing a concrete resolution. Initiating Debug, server log reading, and other related information that would resolve the issue. -Captures and review significant amount of data to provide problem resolution and recommendations, and to determine if trends are occurring that may indicate a need for action.
Work Experience
Tier 3 Software Support Engineer
Schmeler LLC
2017-2018
  • Submitting lab cases and contacting R&D.
  • Working closely with Engineering, Product Management R&D teams, evaluating and testing pre-release software versions.
  • Dealing with escalated cases and elevations from Level 2
Work Experience
Tier 2 Software Support Engineer
Nixue Root
2011-2018
  • Handling support ticket elevations from L1 engineers from SA EMEA team.
  • Reproducing and troubleshooting software issues in internal test environment.
  • Dealing with hot/escalated cases.
  • Documenting all steps taken during investigation/troubleshooting process in the ticketing system.
  • Proactive support - writing KM documents.
Work Experience
Tier 1 Software Support Engineer
Littel Group
2015-2019
  • Scan networks for unmanaged servers and deploy SA agents for management
  • Apply the required operating system patches for Windows and Linux servers
  • Install and configure software applications using templates called software policies
  • Remediate non-compliant servers to bring them into compliance
  • Executing pre-installation or post-installation scripts
  • Manage servers remotely for routine maintenance or troubleshooting issues from a single tool using SA Global Shell (OGFS) capability
  • Providing assistance to the new colleagues in the team.
PRO TIP
pro tip icon

Don't make the same mistake everyone else does. What we mean is, don't list your Software Support Engineer job responsibilities instead of your achievements. Recruiters know what you do. They want to know what kind of difference you can bring to their company. Focus on what you've accomplished.

Action Verbs for your Software Support Engineer Resume

At Enhancv, we went through countless Software Support Engineer resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Software Support Engineer Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Software Support Engineer resume
HARD SKILLS
  • Python
  • Java
  • Javascript
  • GIT
  • SQL
  • HTML
SOFT SKILLS
  • Teamwork and communication
  • Creative problem solving
  • Analystical thinking
  • Owning up to errors
  • Self-learning
  • Time management
PRO TIP
pro tip icon

Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.

what to write in your resume header

CHECKLIST For Your Software Support Engineer Resume Header

icon book open

  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
pro tip icon

Some companies, states, and countries have policies about identifying information like photos on your Software Support Engineer resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.

Software Support Engineer Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Software Support Engineer resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
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Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
pro tip icon

When writing a resume summary or objective, avoid first-person narrative.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Software Support Engineer resume

Certification Image
Software Engineering 101: Plan and Execute Better Software.
Software Engineering 101: Use Software Engineering to Plan and Build Amazing Software + Learn SCRUM Framework!
Certification Image
The Complete 2022 Software Testing Bootcamp
Everything you need to learn about software testing.
Certification Image
Master Software Testing+Jira+Agile on Live App-Be a TeamLead
2022 BEST job oriented Software Manual Testing course on real time Project+Interview ques+Resume Prep+ Lifetime Support
Certification Image
Software Testing Masterclass (2022) - From Novice to Expert
Learn software testing and become QA Engineer/Agile Tester. Mobile/Backend/Web/QA testing. JIRA, TestRail & much more!
Certification Image
SDLC Overview (1 Hour) - Software Development Life Cycle
First step into the Software World of Terms and acronyms.
PRO TIP
pro tip icon

There are dozens of certifications that you can claim as a Software Support Engineer. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

Software Support Engineer Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Software Support Engineer Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
pro tip icon

Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Software Support Engineer resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Software Support Engineer resume:

Software Support Engineer Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Software Support Engineer resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Software Support Engineer Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-25

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