Average resume stats for your industry
Words
379
Pages length
1.9 p
Job titles per resume
Bullet points per job title
11
Experience
4 years
Top Skills for Software Support Engineer resume
HARD SKILLS
  1. Python
  2. Java
  3. Javascript
  4. GIT
  5. SQL
SOFT SKILLS
  1. Teamwork and communication
  2. Creative problem solving
  3. Analystical thinking
  4. Owning up to errors
  5. Self-learning
Resume Background
pro tip icon
INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, IT and Software Engineering positions are at a much faster than average growth rate, which is 22%. With that said, there are currently 1,847,900 jobs in the market right now. The total number of jobs is expected to increase by 409,500 to 2,257,400 in the period of 2020-30.

What’s more, the median annual wage for the IT and Software Engineering jobs was $110,140 in May 2020. The lowest 10% earned less than $65,210, and the highest 10% more than $170,100.

Our conclusion? The IT and Software Engineering job market is facing competition due to decreasing demand.

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Top Software Support Engineer sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to craft the perfect Software Support Engineer resume experience section

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Perfecting the Experience Section: Software Support Engineer Resume Checklist:
  • Be careful with bullet points: use no more than 4-6 per position;
  • Mention only positions that are relevant to the job you’re applying for;
  • List your experience in chronological or reverse-chronological order;
  • Highlight your results by using numbers – e.g. percentage increase/decrease in an important metric that’s followed by - your hard work;
  • Use action words whenever possible… but more on that below.

Need examples? We looked through thousands of Software Support Engineer resumes and gathered some examples of what the ideal experience section looks like. Check them out below!

Work Experience
Assistant Software Support Engineer
Innovation Arch
2020-2022
  • Establishing ERP needs via business process analysis
    and consultation.
  • Analyzing existing infrastructure and performing IT system
    enhancements.
  • Providing technical support and training ERP end-users.
  • Adhering to company policies and industry regulations.
Work Experience
Software Support Engineer
Eco Focus
2015-2017
  • Working as AR/Billing Expert.
  • Gathering requirement from client/vendor and analysis of the specifications/requirements from the client/vendor.
  • Troubleshooting and fixing the issues in the billing and account receivable.
  • Developed code fixes and enhancements for inclusion in future code releases and patches.
  • Worked closely with clients to establish problem specifications and system design.
  • Solving the customer queries and issues through the Incidents/Tickets raise by them.
Work Experience
Software Support Engineer
Movie Intense
2011-2018
  • Maintaining/Writing SQL Query.
  • Expertise in programming using Oracle/SQL along
    with proficiency in using technology to enhance data
    and information management.
  • Involved in production support activities, perform
    change request activities and prepared RCA.
  • Installed releases in production and uat
    environments.
  • Anchoring Bridge Calls between various sites and
    coordinating people to resolve issues in an efficient
    way.
Work Experience
Software Support Engineer for IBM Notes/Domino
Champlin LLC
2011-2018
  • -Troubleshoot server side issues, including network and Operating System issues affecting the Notes/Domino process. Includes installation and upgrade of the product.
  • -Experience with various operating systems: Windows (7,8,10, server 2008r2 and 2012r2, Linux (RHEL 6-7), IBM iseries v7r1.
  • -Document procedures and technical resolutions in a ticketing system and in a technical knowledge base. -Categorizes each issue and handing them to their correct resolution team as well as for development.
  • -Perform tests with the server on a virtual environment or sandbox to replicate the issue before providing a concrete resolution. Initiating Debug, server log reading, and other related information that would resolve the issue. -Captures and review significant amount of data to provide problem resolution and recommendations, and to determine if trends are occurring that may indicate a need for action.
Work Experience
Tier 3 Software Support Engineer
Schmeler LLC
2017-2018
  • Submitting lab cases and contacting R&D.
  • Working closely with Engineering, Product Management R&D teams, evaluating and testing pre-release software versions.
  • Dealing with escalated cases and elevations from Level 2
Work Experience
Tier 2 Software Support Engineer
Nixue Root
2011-2018
  • Handling support ticket elevations from L1 engineers from SA EMEA team.
  • Reproducing and troubleshooting software issues in internal test environment.
  • Dealing with hot/escalated cases.
  • Documenting all steps taken during investigation/troubleshooting process in the ticketing system.
  • Proactive support - writing KM documents.
Work Experience
Tier 1 Software Support Engineer
Littel Group
2015-2019
  • Scan networks for unmanaged servers and deploy SA agents for management
  • Apply the required operating system patches for Windows and Linux servers
  • Install and configure software applications using templates called software policies
  • Remediate non-compliant servers to bring them into compliance
  • Executing pre-installation or post-installation scripts
  • Manage servers remotely for routine maintenance or troubleshooting issues from a single tool using SA Global Shell (OGFS) capability
  • Providing assistance to the new colleagues in the team.
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PRO TIP

Don't make the same mistake everyone else does. What we mean is, don't list your Software Support Engineer job responsibilities instead of your achievements. Recruiters know what you do. They want to know what kind of difference you can bring to their company. Focus on what you've accomplished.

Action Verbs for your Software Support Engineer Resume

Recruiters go through tens of resumes every day. You obviously need to make yours stand out if you want to get that dream job. The easiest way to do this is by using action verbs. They give depth and clarity to your resume, which won’t go unnoticed.

Impressing Recruiters with a Top Software Support Engineer Resume Skills Section

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Checklist for an impressive Software Support Engineer resume skills section:
  • List both hard and technical skills that are important for the role;
  • Check what the job description says and add some keywords based on that;
  • Focus only on relevant skills;
  • Try not to list things such as “communication”; rather, highlight your soft skills in other sections of your Software Support Engineer resume.
Top Skills for your Software Support Engineer resume
HARD SKILLS

Python

Java

Javascript

GIT

SQL

HTML

SOFT SKILLS

Teamwork and communication

Creative problem solving

Analystical thinking

Owning up to errors

Self-learning

Time management

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PRO TIP

Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.

what to write in your resume header
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CHECKLIST For Your Software Support Engineer Resume Header
  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
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PRO TIP

Some companies, states, and countries have policies about identifying information like photos on your Software Support Engineer resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.

Crafting a Strong Summary for Your Software Support Engineer Resume

what to write in your resume summary
Checklist icon
Checklist: the perfect Software Support Engineer resume summary section
  • Add a couple of keywords from the job description;
  • Mention some of your most valuable skills and characteristics;
  • Highlight your top achievements (and add numbers!);
  • Use no more than 3-5 sentences to guarantee readability and keep - the hiring manager interested.
resume Summary Formula icon
Resume Summary Formula:
Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
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PRO TIP

When writing a resume summary or objective, avoid first-person narrative.

An Impressive Education Section: Software Support Engineer Resume

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Software Support Engineer Resume: Education Section Checklist
  • Highlight your highest education degree;
  • Include the degree subject, year of graduation, and institution name;
  • Mention some of the awards you’ve received during your studies;
  • List your certifications (incl. the body that’s issued them);
  • Entry-level positions: Give preference to courses that are relevant to the position.
certifications icon
Top Certifications for your Software Support Engineer resume
certification image
Software Engineering 101: Plan and Execute Better Software.

Software Engineering 101: Use Software Engineering to Plan and Build Amazing Software + Learn SCRUM Framework!

certification image
The Complete 2022 Software Testing Bootcamp

Everything you need to learn about software testing.

certification image
Master Software Testing+Jira+Agile on Live App-Be a TeamLead

2022 BEST job oriented Software Manual Testing course on real time Project+Interview ques+Resume Prep+ Lifetime Support

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Software Testing Masterclass (2022) - From Novice to Expert

Learn software testing and become QA Engineer/Agile Tester. Mobile/Backend/Web/QA testing. JIRA, TestRail & much more!

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SDLC Overview (1 Hour) - Software Development Life Cycle

First step into the Software World of Terms and acronyms.

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PRO TIP

There are dozens of certifications that you can claim as a Software Support Engineer. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

The Right Format for Your Software Support Engineer Resume

When it comes to formatting your Software Support Engineer resume, there are certain things you need to keep in mind. These include your level of expertise, your total years of experience, and the position and company you’re applying for, to name a few.

You can choose between three basic resume formats:

The reverse-chronological format is just that – all your experience listed in a reverse-chronological way. It’s great for experienced professionals who have been in the industry for many years and have no career gaps.

The functional skills-based resume, on the other hand, focuses on skills, education, and personality traits, rather than experience. This makes it great for graduates, people with less experience, or bigger career gaps. The idea is to show you’re the perfect match without putting too much emphasis on your lack of relevant experience.

If none of these sound suitable, go for a hybrid (or combination) resume. It’s a mix of experience, skills, and personality traits. It’s also considered modern and innovative because of its non-traditional structure and sections. Here, you can add details about what your typical day looks like or what your life philosophy is. In short, the hybrid resume format shows who you are, both as a professional and as an individual.

More tips on perfecting your resume style and layout:

Read this: Ways to make your Software Support Engineer resume stand out

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PRO TIP

Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Software Support Engineer resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.

More sections worth adding to your Software Support Engineer resume

If the industry, company, and position you’re applying for allow for that, you could include other sections in your Software Support Engineer resume. By doing this, you’ll show the recruiter that you’re a real human and not a robot.

Here are some ideas:

The Right Kind of Creativity for your Software Support Engineer Resume

Several years ago, everyone preferred keeping a safe distance from creative resumes. Today, adding creativity to your CV is considered cool, innovative, and one of the best ways to stand out.

You can add a creative section that describes your typical day or even go for a colorful creative template. No matter what you choose, make sure to keep the position, company, and industry in mind. Otherwise, you risk looking silly.

day of my life on resume   Enhancv resume section

What Makes a Great Software Support Engineer Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.

Looking to build your own Software Support Engineer resume?

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Author image
Volen Vulkov
Volen Vulkov is a resume expert and the co-founder of Enhancv. He applies his deep knowledge and experience to write about career change, development, and how to stand out in the job application process.