INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, IT and Software Engineering positions are at a much faster than average growth rate, which is 22%. With that said, there are currently 1,847,900 jobs in the market right now. The total number of jobs is expected to increase by 409,500 to 2,257,400 in the period of 2020-30.
What’s more, the median annual wage for the IT and Software Engineering jobs was $110,140 in May 2020. The lowest 10% earned less than $65,210, and the highest 10% more than $170,100.
Our conclusion? The IT and Software Engineering job market is facing competition due to decreasing demand.
Top software technician sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
Writing a memorable experience section: software technician resume edition
Checklist: ways to make your experience section stand out
- Find balance: use 4-6 bullet points per position;
- Include positions that are relevant to the job you’re applying for;
- Use action verbs when describing your responsibilities and results;
- Highlight your achievements by adding numbers to them (e.g. instead of saying “achieved a steady increase in…”, say “achieved an X% increase in…”);
- Prove that you’re willing to work hard, both individually and in a team.
We’ve gathered the most impressive Software Technician experience sections from real Enhancv resumes. Check them out for some additional inspiration!
- Supporting and developing embedded C++ projects
- Developing Angular web applications. (MEAN Stack)
- Developing C#/web applications for automatic electronics testing.
- Managed IT helpdesk queues and routed requests as appropriate, providing guidance to IT Support Technicians as needed resulting in a 20% decrease in average response time
- Maintained proper maintenance levels and security patch levels as directed by Director of IT, ensuring 99% uptime for all systems
- Collaborated with Senior IT Support Technicians and Director of IT to manage and maintain an accurate inventory of IT hardware and software resulting in a 15% reduction in equipment loss and waste
- Helped define standards for setting up end users (technology, workstations, OS, software versioning) and documented standards and processes, resulting in a 30% decrease in onboarding time for new employees
- Resolved complex or escalated end-user issues and provided support and coaching to IT Support Technician team members resulting in a 25% reduction in escalations to Tier 3 support
- Managed and maintained documentation of work and operating instructions for the Help Desk function within the Activity Management system and provided training as needed resulting in a 40% increase in documentation accuracy
- Managed and updated software licensing agreements resulting in a 10% cost savings for the company
- Managed IT helpdesk queues and routed requests as appropriate, providing guidance to IT Support Technicians as needed resulting in a 15% decrease in average response time
- Maintained proper maintenance levels and security patch levels as directed by Director of IT, ensuring 98% uptime for all systems
- Collaborated with Senior IT Support Technicians and Director of IT to manage and maintain an accurate inventory of IT hardware and software resulting in a 10% reduction in equipment loss and waste
- Provided timely and effective technical support to end-users, resulting in a 95% satisfaction rate
- Documented work and operating instructions for the Help Desk function within the Activity Management system, resulting in a 30% increase in documentation accuracy
- Assisted Senior IT Support Technicians in resolving complex end-user issues resulting in a 20% reduction in escalations to Tier 3 support
- Assisted in managing and updating software licensing agreements resulting in a 5% cost savings for the company
- Reduced average ticket resolution time by 30% through effective troubleshooting and problem-solving skills
- Installed and configured operating systems and applications for 100+ clients
- Deployed networks and routers in commercial business environments and ensured smooth functioning
- Trained and guided staff and clients on IT-related topics and ensured efficient usage
- Maintained accurate records of support requests and resolutions in the ticketing system
- Supported clients by troubleshooting, diagnosing, and solving hardware and software issues
- Installed and configured operating systems and applications for 50+ clients
- Managed hardware, software, network, or device problems and ensured efficient functioning
- Set up new user accounts and profiles for clients and ensured effective usage
- Engaged and built relationships with clients, ensuring a full 360 IT support service was provided
PRO TIP
The person reading your Software Technician resume will be busy, make sure you never waste their time with fluff.
Action verbs for your software technician resume
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Software Technician Resume: Crafting a strong skills section
Do this if you want to make your skills section stand out.
- Check the job advert for keywords and add them to your skills section to pass ATS;
- List only skills that are relevant to the position to keep the hiring manager focused;
- Balance between hard, soft, and technical skills;
- Elaborate on some of your strongest skills in other sections of your Software Technician resume, e.g. the experience section or your resume’s summary.
Top skills for your software technician resume
Python
Java
Javascript
GIT
SQL
HTML
Teamwork and communication
Creative problem solving
Analystical thinking
Owning up to errors
Self-learning
Time management
PRO TIP
When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.
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software technician resume header: tips, red flags, and best practices
Checklist for your software technician resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
"Recommended reads:":
PRO TIP
Some companies, states, and countries have policies about identifying information like photos on your Software Technician resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.
How to write an inspiring software technician resume summary
Checklist: Writing a resume summary that makes you stand out
- Keep it short and use well-structured sentences;
- Mention your total years of experience in the field and your #1 achievement;
- Highlight your strengths and relevant skills;
- Add keywords from the company’s website or the job description.
Resume summary formula:
PRO TIP
Your summary section should act as a brief but informative introduction to your experience section. In this section you should go into more depth about what you have done, and how you did it.
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Making the education section of your software technician resume stand out
Education section checklist for your software technician resume:
- List your highest education degree: including your major, year of graduation, and the institution you attended;
- Highlight the extracurricular activities that have helped you gain additional expertise;
- Share more about the certifications you’ve got, especially if they are relevant to the job position;
- Entry-level applicants: Mention relevant courses and projects.
Top Certifications for your software technician resume
Desktop Support / Troubleshooting- Healthcare IT Technicians
Learn about some of the unique challenges as well as the typical hardware & software found in healthcare IT environments
Software Engineering 101: Plan and Execute Better Software.
Software Engineering 101: Use Software Engineering to Plan and Build Amazing Software + Learn SCRUM Framework!
Java Multithreading, Concurrency & Performance Optimization
Become an expert in Multithreading, Concurrency & Parallel programming in Java, with strong emphasis on high performance
Software Development From A to Z - OOP, UML, Agile, Python
Learn about software development, OOP, UML, Agile, SCRUM, Python. Get insights into the software development industry.
Software Architecture & Design of Modern Large Scale Systems
Master Software Architecture, System Design & Big Data Processing. Become a Software Architect or Technical Lead
Recommended reads:
PRO TIP
There are dozens of certifications that you can claim as a Software Technician. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
Software technician resume: Formatting tips & tricks
Which came first: the hen or the egg? This question reminds us of the thing our resume experts hear most often in their job – which comes first: the content or the format? Well, we advise you to pick the format first and then go on with drafting your resume’s content.
And how do you choose a resume format? Well, based on your applicant profile. In general, there are three basic resume formats for you to choose from:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
Let’s look at each one of them in more detail:
The reverse-chronological resume format is quite straightforward. Here, you describe all your previous jobs in a reverse-chronological form, meaning your latest job comes first. This resume format is great for people with lots of experience and skills who don’t have any career gaps.
If you are a recent graduate or don’t really have much experience in the industry you’re applying for, go for the functional skills-based resume format. This format focuses on skills and character traits, rather than experience. It makes the hiring manager realize you’re the perfect fit for the role without putting too much emphasis on your work history.
And if you’re looking for something a bit more intriguing and exciting, check out the hybrid resume format. It’s a combination of the reverse-chronological and functional skills-based formats, which makes it great for all types of job-seekers. The hybrid resume allows you to showcase both your professional experience and your skills, education, and additional qualifications. If you’re feeling creative, add a separate section about your typical day or life philosophy.
Our top style and layout resume format tips:
- Go for a standard 12p resume font;
- Choose 1-inch resume margins for a professional and easy-to-read feel;
- ry your best to fit your resume in a one-page template. If you’re a professional with over 10 years of relevant experience, having a two-page resume is also fine;
- Make sure to save your resume as PDF – this will help you avoid unwanted editing and formatting issues.
Read this: How to make your resume stand out
Recommended reads:
PRO TIP
Test your draft Software Technician resume by sending it out to peers and mentors in your circles. Ask them to review it as if they are hiring you for a project and implement the feedback afterwards.
Other sections that’ll look good on your Software Technician resume
Do you want to move beyond the traditional skills, education, and experience section? Easy-peasy!
Just choose one or two additional sections to help recruiters get a fuller picture of who you are, both as a person and as a professional:
Adding a splash of creativity to your software technician resume
Boring resumes are no longer an option if you’re looking to impress recruiters.
And no matter whether you’re looking to give your old resume a new life or want to start building a new one from scratch, being at least moderately creative is always a good idea. Do this by adding a ‘favorite books’ section or even a pie chart of what your typical day looks like.
What makes a great software technician resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
