Professional It Support Analyst Resume Examples & Guide for 2020

Professional It Support Analyst Resume Examples & Guide for 2020

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Professional It Support Analyst Resume Examples & Guide for 2020

Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2020-07-07

The US Bureau of Labor Statistics pegs job growth for the computer systems analyst sector at 9% until 2026. You have every chance to land one of these spots.

This guide will help you create the perfect IT support analyst resume to get you started, including some of the essentials.

Homer Lawrence
+359 88 888 8888
Birmingham, UK
IT Support AnalystLedner Group
2015 - Ongoing
Birmingham, UK
Ledner Group are the UK Governing body for Athletics and are responsible for Athletic Televised events and High Performance Athlete management.
Virtualised physical infrastructure (Hyper-V 2012R2)
Resolved software and hardware related issues as a Tier II Desktop Support agent for 300+ users.
Troubleshooting and managing complex incidents acting as 2nd level within the SLA agreed with the business.
Provided diverse technical support for 100+ faculty and staff
IT Support AnalystRenaud
2014 - 2015
Birmingham, UK
Renaud is a global financial group that operates offering financial and non-financial products and services around the world.
Completed project software asset management audit in 2018 saving over $100,000 in licenses.
Migrated 400 users to Office 365
Provided 2nd & 3rd line support to internal users.

Provided direct white glove IT support for 70+ Disney executives
IT Support AnalystRenaud
2012 - 2014
Birmingham, UK
Renaud are the UK Governing body for Athletics and are responsible for Athletic Televised events and High Performance Athlete management.
Installed, configured computer hardware and software ( 4 locations )
Achieved 'Outstanding Performance' rating within the first 12 months of employment.
Deployed SharePoint and configured a hybrid cloud based file structure to 4 offices.
High School DiplomaClassical Lyceum, Sassari ( Italy )
2008 - Ongoing
2004 - 2008
Most Proud Of
Became a Complete Vegetarian at the age of 25
Could extend my compassion to all living beings
Took part in several Music albums and Live shows as Composer and Sound Designer
Why are you proud of this achievement?

Go through our full resume header guide for extra insights.

It Support Analyst resume experience examples from real resumes

It Support AnalystOasis Hospital
Jan/2010 - Jan/2014
JCI Accredited Hospital Managed by CURE International
Responsible for establishing a help desk contact with users, record and track incidents and user requests, provide training to new and existing users and provide Level 1 and Level 2 service in technical diagnosis, workarounds and resolution of incidents within the Oasis Hospital infrastructure.
Installed a domain and migrated all users on to it
Automated all internal systems with self service portals

Jan/2014 - Jan/2018
Software and services company.
Implemented a new global back up solution
Solely responsible for all IT requirements for a new floor in the London office and a new office in NY, including budget management and implementation.
I provided successfully IT solutions by identifying problems, researching answers and workarounds, guiding the customers through corrective steps and implementation.

It Support AnalystItautec
Jan/2018 - Ongoing
Relationships That Generate Results
Delivery of support to planning, installation and administration of hardware and software products.
A very positive and healthy feedback received from the customers and an healthy percentage has been achieved to the company’s economy.
Support and maintenance of Windows Server 2008/2012 R2 including Active Directory, DNS, DHCP, File/Print Servers, and DFS in an Hyper-V environment.

Here’s what a recruiter is looking for in an IT Support Analyst resume

  • Relevant education + experience in enabling more efficient organizational workflows, improving customer/help desk service, surpassing set metrics for performance;
  • In-depth and updated technical knowledge of current and future technologies, especially in an always-changing IT landscape;
  • Ability to uphold to ethical considerations and legal policies in handling data and managing security protocols;
  • Strong interpersonal communication skills, online or offline;
  • Relevant certifications or enthusiasm to pursue continuing education, including Google IT Support, Microsoft IT Support, and the ITIL Foundation certifications.

PRO TIPTo improve your chances of getting a callback, reinforce the value of your technical knowledge and experience. Instead of just listing your certifications, for instance, explain how they help shape the quality of work that you can deliver.

* Data reflects analysis made on over 1M resume profiles and examples over the last 2 years from Use this It Support Analyst resume sample as a base to create a unique resume for yourself.

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