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5 IT Support Analyst Resume Examples...

5 IT Support Analyst Resume Examples & Guide for 2024

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All resume examples in this guide

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Top IT Support Analyst sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers & results)
  • Relevant skills
  • Education
  • Certifications

What to write in your IT Support Analyst experience section

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IT Support Analyst Resume Experience Section Checklist:
  • Use at least 3 and no more than 7 bullet points per position;
  • Make your experience sound relevant to what you’re applying for;
  • Combine responsibilities, results, and critical situations that you’ve handled well;
  • Show that you’re willing to take up on challenges;
  • Include numbers in any form you like.

Use the examples below to build your own experience section!

Work Experience
IT Support Analyst
ABC Inc.
2018-01 2022-01
  • Assisted with user account provisioning, access management, and troubleshooting for Google Workspace, SaaS, and other cloud technologies
  • Managed inventory levels of computer equipment, peripherals, and AV systems resulting in a 20% reduction in equipment downtime
  • Collaborated with team members to lead a responsive, efficient, and effective help desk, resulting in a 25% increase in first-call resolution
  • Improved employee onboarding experience by creating and leading IT onboarding and orientation sessions resulting in a 30% decrease in new hire ramp-up time
  • Provided technical guidance and support to cross-functional teams, resulting in successful project implementations within the expected timelines
  • Implemented mobile device management platform resulting in a 40% increase in employee productivity and security
Work Experience
IT Support Engineer
XYZ Corp.
2015-05 2018-01
  • Managed and maintained company-wide inventory of computer equipment, peripherals, and software licenses resulting in a 10% cost savings
  • Assisted in the implementation of an identity provider and single sign-on solution for improved security and user experience resulting in a 20% reduction in account lockouts
  • Provided technical support for MacOS, Windows, and Linux operating systems and common business applications, resulting in a 25% decrease in IT support tickets
  • Developed and documented IT policies and procedures resulting in a 15% increase in compliance with IT best practices
  • Participated in the evaluation and selection of new solutions and platforms, resulting in a 30% increase in employee productivity and efficiency
Work Experience
IT Support Analyst
ABC Hospital
2017-01-01 2022-01-01
  • Managed and resolved over 500 support tickets per month with an average resolution time of under 15 minutes
  • Developed and implemented a new onboarding process for new hospital staff that decreased training time by 30%
  • Maintained and updated computer systems for 1500+ staff members to ensure compatibility with new software and applications
  • Conducted regular network and security audits to identify vulnerabilities and implement fixes to ensure compliance with HIPAA and other regulations
  • Assisted in the implementation and maintenance of a new electronic medical records system, resulting in a 20% increase in efficiency and accuracy of patient care
  • Provided training and support for hospital staff on various software programs, resulting in a 40% decrease in support requests
Work Experience
IT Support Technician
XYZ Corporation
2015-01-01 2017-01-01
  • Responded to and resolved over 300 support requests per week with an average resolution time of under 10 minutes
  • Maintained and updated computer systems for 500+ employees to ensure compatibility with new software and applications
  • Assisted in the implementation of a new company-wide CRM system, resulting in a 30% increase in sales productivity
  • Developed and conducted training sessions for employees on various software programs, resulting in a 25% decrease in support requests
  • Collaborated with network and security teams to identify and resolve potential security threats
Work Experience
IT Support Analyst
ABC Inc.
01/2019 Present
  • Managed and resolved 200+ support tickets per month, resulting in a 98% satisfaction rate from employees.
  • Implemented new onboarding process resulting in a 30% decrease in onboarding time for new hires.
  • Collaborated with cross-functional teams to identify and resolve infrastructure issues, resulting in a 20% reduction in system downtime.
Work Experience
Technical Support Engineer
XYZ Corp.
06/2016 12/2018
  • Resolved 150+ support tickets per month, resulting in a 95% satisfaction rate from customers.
  • Collaborated with engineering team to identify and resolve product defects, resulting in a 25% reduction in defect rate.
  • Developed and delivered training materials to improve the technical skills of the support team.
Work Experience
Help Desk Technician
123 Corp.
01/2015 05/2016
  • Resolved 100+ support tickets per month, resulting in a 90% satisfaction rate from employees.
  • Managed inventory of IT assets, resulting in a 15% reduction in lost or misplaced equipment.
  • Developed and maintained knowledge base articles to improve efficiency and consistency in resolving support tickets.
pro tip icon
PRO TIP

The person reading your IT Support Analyst resume will be busy, make sure you never waste their time with fluff.

Action Verbs for your IT Support Analyst Resume

Action verbs will make your [Job Title] resume sound relevant and professional. They will also help you make a strong first impression. Make sure to use them whenever possible!

Impressing Recruiters with a Top IT Support Analyst Resume Skills Section

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How to write a strong IT Support Analyst resume skills section?
  • Make sure to include all types of skills - soft, hard, technical;
  • Focus on skills that show your expertise in the field;
  • Check the job description for keywords and make sure to add them to your resume – this will help you pass ATS;
  • Leave room for discussion – elaborate on some of your strongest skills in other sections of your resume
Top skills for your it support analyst resume
HARD SKILLS

Technical troubleshooting

Network configuration

Database administration

Security protocols

Operating system installation and configuration

Scripting languages (e.g. Python, Bash)

Hardware repair and maintenance

Software installation and configuration

Virtualization technologies

Cloud computing

SOFT SKILLS

Problem-solving

Customer service

Communication

Attention to detail

Time management

Teamwork

Adaptability

Patience

Empathy

Analytical thinking

pro tip icon
PRO TIP

When picking skills to feature in your resume, make sure they'll be relevant to the position you’re applying to. The point of listing skills is for you to stand out from the competition. Stay away from repetitive, meaningless skills that everyone uses in their resumes. Or else, they’ll backfire and make you look like an average candidate.

what to write in your resume header
Checklist icon
Job-winning IT Support Analyst resume summary checklist:
  • Mention your total years of experience in the field;
  • Highlight one or two of your top achievements;
  • Avoid getting into too much detail – you’ll do that in the experience section;
  • Focus on short sentences that are easy to read and add value to your application.
resume Summary Formula icon
Resume summary formula:
Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
pro tip icon
PRO TIP

Your summary section should act as a professional taster. Use it wisely. Effectively convey your professional profile and let the hiring manager know that if they hire you, they won’t be disappointed. Make sure to include keywords from the job description too! Elaborate on your abilities further in your experience section. Again, cater to the job description.

IT Support Analyst Resume Format 101

If a couple of years ago IT Support Analyst resumes could be text files with no graphic elements, today’s recruiters need a bit more to remember you.

And yet, you can still choose between three basic resume formats:

But when it comes to choosing the right format for your IT Support Analyst resume, there are two factors to keep in mind: your experience and whether you’re looking for an industry change.

The reverse-chronological format is the most common one. That being said, it gives recruiters exactly what they’re used to in terms of order and information. However, it’s not suitable for applicants with employment gaps or not enough experience.

We at Enhancv suggest the functional skills-based resume format for people with limited work experience who find reverse-chronological resumes irrelevant. This format showcases the applicant’s most significant accomplishments, skills, and strengths.

Looking for ways to perfect your IT Support Analyst resume layout and style?

it support analyst resume example

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