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5 IT Delivery Manager Resume Examples...

5 IT Delivery Manager Resume Examples & Guide for 2024

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All resume examples in this guide

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According to the U.S. Bureau of Labor Statistics, IT Delivery Manager positions are at a 11% growth rate, which is faster than average. With that said, there are currently 482,000 jobs in the market right now. The total number of jobs is expected to increase by 52,700 to 534,700 in the period of 2020-30.

What’s more, the median annual wage for the IT Delivery Manager jobs was $151,150 in May 2020. The lowest 10% earned less than $90,430, and the highest 10% more than $208,000.

Our conclusion? The IT Delivery Manager job market is wide open for candidates.

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Top IT delivery manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

What to write in your IT delivery manager experience section

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Perfecting your IT delivery manager resume experience section:
  • Focus on results, not responsibilities;
  • Use 4-6 bullet points per position;
  • List only positions that are relevant to what you’re applying for;
  • Include at least some form of quantitative data – it can be linked to the number of people you’ve managed or the - percentage decrease in costs that’s followed from your work - you decide;
  • Choose action verbs over buzzwords.

We’ve collected some of the top resume experience sections from real Enhancv users. Check them out when drafting your own IT Delivery Manager resume!

Work Experience
IT Delivery Manager, Solutions Architect
Innovation Modular
  • Hiring, building teams, growing individuals
  • Designing solutions and leading the development team, providing technical guidance and mentoring
  • Agile software development environment
Work Experience
Project & IT Delivery Manager
  • Design-to-Operate implementation of an enterprise technology services center and application support desk
  • Implementation and collaboration on enterprise process design adopted by three business units
  • Successful phased deployment of Service Now for three business units
  • Standardized monitoring service developed on a tiered services model for all three business units
  • Marketing & promotion of team services to all business units which led to consolidated monitoring & incident management, under my team
Work Experience
IT Service Delivery Manager
XYZ Corporation
Jan 2019 Present
  • Improved service delivery by 25% by leading the implementation of ITIL framework
  • Developed and executed a service improvement plan resulting in a 15% increase in customer satisfaction
  • Managed a team of 20+ IT professionals using matrix management approach to achieve key performance indicators
  • Reduced IT support costs by 20% through effective vendor management
  • Maintained a 99.99% uptime for critical business applications through proactive monitoring and interventions
Work Experience
IT Service Delivery Manager
ABC Inc.
Jun 2015 Dec 2018
  • Implemented a new incident management process that resulted in 30% reduction in downtime
  • Improved IT support response time by 20% through automation and optimization of support processes
  • Developed and managed vendor relationships to ensure timely and cost-effective service delivery
  • Led a team of 15+ IT professionals to provide reliable and efficient IT support to 500+ stores
  • Implemented service level agreements (SLAs) and tracked key performance indicators (KPIs) to ensure service excellence
Work Experience
IT Service Delivery Manager
ABC Inc.
2018-01-01 2022-01-01
  • Improved customer satisfaction score by 20% through service delivery execution and effective relationship building with customers.
  • Managed successful service delivery execution of multiple projects with budgets of over £500k, delivering them on time and within budget constraints.
  • Reduced service level agreement (SLA) breaches by 15% through effective management and mitigation of customer escalations.
  • Developed and implemented new service delivery process for the company, which resulted in a 25% reduction in service delivery time.
  • Established and maintained strong relationships with key stakeholders, including vendors and third-party service providers.
Work Experience
IT Service Manager
XYZ Corp.
2014-01-01 2017-12-31
  • Reduced IT service delivery time by 30% by streamlining processes and implementing automation tools.
  • Managed successful service delivery execution of multiple projects with budgets of over £1M, delivering them on time and within budget constraints.
  • Reduced IT service delivery costs by 15% through effective management and negotiation with vendors and third-party service providers.
  • Developed and implemented a new change management process, resulting in a 25% reduction in change management time and improved change success rate.
  • Established and maintained strong relationships with key stakeholders, including customers, vendors, and third-party service providers.
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In writing your IT Delivery Manager resume, you will no doubt want to list your previous duties - as you should. But steer clear of just listing your duties, instead of your achievements. Make your resume stand out by communicating what you have done, and not merely what the job needed you to do.

Action verbs for your IT delivery manager resume

When it comes to applying for a job, there’s one thing you need to remember (it’s valid for both your resume and your cover letter). Use action verbs! They give your application more depth, prove you’re able to take action, and also help you showcase your strengths!

It delivery manager resume skills section to impress recruiters

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Checklist for a perfect IT delivery manager resume skills section:
  • Make sure to include most if not all essential skills for the job;
  • Check the job description and add some keywords to pass ATS;
  • List both hard and technical skills;
  • When it comes to soft skills – elaborate on them in other sections of your resume (e.g. the experience section).
Top skills for your IT delivery manager resume














Analytical thinking

Creativity and innovation



Eager to learn


Problem solving


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Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.

what to write in your resume header
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Checklist for your IT delivery manager resume header
  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
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Some companies, states, and countries have policies about identifying information like photos on your IT Delivery Manager resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.

Writing an effective IT delivery manager resume summary

what to write in your resume summary
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Impressive IT Delivery Manager resume summary checklist:
  • Point out the achievements that make you a valuable applicant;
  • Mention the total years of experience you have;
  • Highlight the things you believe make you the best fit for the position;
  • Keep it short: aim at having no more than 3-5 sentences.
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Resume summary formula:
Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
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When writing a resume summary or objective, avoid first-person narrative.

Drawing the attention to your IT delivery manager resume education section

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Crafting a job-winning education section.
  • Use the reverse-chronological format when listing your degrees;
  • Tailor the classes you’ve taken to the position you’re applying for if you’re an entry-level candidate;
  • Mention the awards and honors you’ve received;
  • Add your certifications (but only those relevant to the position).
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Top Certifications for your IT Delivery Manager Resume
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IT Management Fundamentals - From IT Tech to IT Manager

The knowledge and expertise you need to know to become an IT manager and develop those skills

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2) Module1: Enterprise Architecture for Managers and IT

Overview of rapid delivery methods for Enterprise Architecture, to achieve rapid Business and IT Transformation.

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The Project Management Course: Beginner to PROject Manager

The Complete Course for becoming a Successful Project Manager

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Risk Management for Cybersecurity and IT Managers

The management's guide to understanding Risk Management decisions in cybersecurity and information technology (IT)

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Climbing the Ladder: Moving from IT Pro to Manager

Learn how to develop as a technical professional and become an effective manager.

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There are dozens of certifications that you can claim as a IT Delivery Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

Choosing the best format for your IT delivery manager resume

The content of your IT Delivery Manager resume is what will get you hired, right?

But even when your content’s amazing and you’re a true over-achiever, recruiters might not think you’re a good fit if your resume looks messy or is not formatted the right way.

In general, there are three basic resume formats we advise you to stick with:

Deciding which one to use depends on your experience, the industry, and the company. In short — you need to know what your applicant profile is.

For instance, reverse-chronological resumes are great for people with over 10 years of experience and no employment gaps. Here, you need to list all your relevant experience in a reverse-chronological format, starting from the most recent and going back to less recent positions.

Functional skills-based resumes, on the other hand, are great for entry-level applicants, graduate students, or people who have different kinds of experience. It focuses on skills, education, and character traits, rather than experience.

If none of these work for you, and you dream of adopting a more creative approach that makes a difference, the combination (or hybrid) resume format is exactly what you’re looking for. It allows you to focus on both your experience and your skills, making it a ‘best of both worlds’ format. It’s also suitable for those who want to spice things up by adding different creative sections (e.g. ‘life philosophy’ or ‘what my day looks like’).

Here are some additional tips on perfecting your resume layout and style:

Want to take it a step further? Learn how to make your resume stand out without relying too much on creativity.

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If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.

Want to include something more to your IT delivery manager resume?

So you’ve already listed details about your education, experience, and skills. You’ve also crafted an amazing summary.

But now you feel a creative urge to showcase your personality and not just your expertise.

We’ve got you! Thanks to our modern templates, you can now include a chart of what your typical day looks like or even a word or two about your life philosophy. All this without sacrificing your IT Delivery Manager resume’s professional feel.

Some non-traditional sections for your resume include:

Making your IT delivery manager resume stand out

You want to make a strong first impression to all recruiters that get a hold of your resume. Sure you do! But how?

Well, the easiest way to stand out is by adding a bit of creativity to your IT Delivery Manager resume. You could do this by going for a colorful layout or adding a creative section or two. It all depends on the industry and the position you’re applying for!

For instance, a position in design would allow for a more colorful resume, while a position in finance would probably not.

day of my life on resume   Enhancv resume section

What makes a great IT delivery manager resume: key takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
it delivery manager resume example

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