Help Desk Resume Example and guide for 2019

Are you just starting to create your help desk resume or you're looking for ways to improve your old one? In any case you're in the right place. We created this guide to help you understand what skills to include, how to describe your experience, and how to add personality to your new resume. We also included a help desk resume example for 2019.

See resume example
Daniel Pietersen
Customer Support Engineer / Systems Administrator
+359 88 888 8888
Senior Customer Support EngineerIntercom
2016 - Ongoing
Ireland (Remote)
Formed part of the Customer Support team working on advanced technical issues related to the software we offer. Debugging and writing code primarily in Javascript and Ruby (and Rails).
Assisted in the hiring and scaling of the team from 10 teammates to 80+, through screening potential candidates to mentoring new hires.
Implemented internal tools to assist in debugging and performing customer lookups after identifying recurring pain points.
Proactively identified pain points across the team and helped devise plans to resolve them before they became an issue.
Technical Support EngineerServerHub
07/2015 - 11/2015
USA (Remote)
Worked as part of a team of System Administrators and Datacenter Technicians to ensure the optimal provisioning, configuration and maintenance of server hardware.
Researched, planned and implemented Ansible to allow for automatic server configuration.
Implemented custom server monitoring tools to ensure RAID configurations, mail queues and all critical services were always online.
10/2014 - Ongoing
USA (Remote)
Local technical support freelance business I operate to provide assistance with the tasks relating to audio/visual work, systems administration and troubleshooting.
Systems AdministratorArvixe
04/2014 - 09/2014
USA (Remote)
Collaborated on the research, planning and organization of server projects aimed at increasing consistency across nodes as well as improving the performance of all company infrastructure.
Resolved Windows Server uptime issues related to high RAM usage, resulting in uptime improvements towards the 99% mark.
Improved consistency of 50+ physical and virtual production nodes, with 2000+ customers on each.
Having been involved in remote work my entire career has taught me to value two key traits, honesty and dependability. I've chosen to live my life by those traits whether I'm in office in a meeting with my teammates or on the other side of the world, proactively finding a solution to some of our teams' hardest issues.
KEY Skills
Ruby (and Rails), JS, Bash
Systems Administration
Mentoring & Team Management
Organization & Dependability
Loadr - Daily Links
2014 - 2016
Google Chrome extension to open set list of bookmarks on click or Chrome start.
500+ Weekly Users
Open Source - available on GitHub
Paypal Subscription Reminder
10/2013 - 03/2014
Created a WHMCS plugin to remind customer's to cancel their Paypal Subscriptions when their services were cancelled.
Open Source - available on GitHub

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5 Best components of a Help Desk Resume:

  • Experience relevant to the job you’re applying for
  • The right skills for the job (based on the posting)
  • Quantifiable achievements (Assisted in the hiring and scaling of the team from 10 teammates to 80+, through screening potential candidates)
  • Examples of what makes you unique (What a day in your life looks like or your favorite books)
  • What you’re most proud of (displayed creatively)
What are the biggest challenges that you face while building your resume?

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What is the best practice to write an experience section for a Help Desk resume?

What every help desk resume needs to include is a strong list of professionally presented experience. Let’s take a look at how to do that.

Be Specific!

When writing your help desk experience section, remember that it's more important to show than just tell. Make each bullet point of your help desk resume experience section count, mentioning the impact you had in your previous positions. Make sure every point comes together with a concrete example. So don’t just say you’re great at customer support, demonstrate it.
Resume Strengths Example

Not just logical, but chronological too!

Another important part of your perfect experience section is to keeping it chronological. That means starting from the most recent position and continue further down. Also, never forget that you don't need to write every single position you've ever had. You know, like that waitressing job you did in college? Be mindful when choosing what you put in your help desk resume. The key here is to include only what a recruiter wants to see. And to find that, look through the job description in detail.

What's the average experience on resumes VS job description for a Help Desk?

We compared 114, 000 resume examples and job offers and found that the average experience required for a help desk job required by employers is 2 years. At the same time, the average amount of experience in a help desk resume is above 3 years. That's a good thing but there's a thin ice between being experienced and coming across as overqualified. The rule of a thumb is to tailor your resume to the job description and only leave the relevant experience in.

Average Experience On Resumes vs Job Offers

avg. experience on resumes
avg. experience on job offers


Resume Experience Example

Best skills for a Help Desk resume

What steps to follow when adding skills to your help desk resume

  • List all the soft and hard skills you believe you have in one place.
  • Check which skills the employer requires for the help desk position you want and write them down.
  • See which skills correlate, and those are the ones your help desk resume needs to feature.

What are the top 5 skills for help desk resume:

  • active directory
  • desktop support
  • tech support
  • service desk
  • customer service

Top 5 Skills On Help Desk Resumes vs Job Offers

SkillIn resumesIn job offers
active directory67.30%30.50%
desktop support62.82%36.30%
tech support60.07%6.00%
service desk58.52%29.80%
customer service23.24%53.00%


Cause and Effect - Tell them how you made a difference!

Who likes buzzwords? Nobody! The potential employer has surely read a thousand times someone writing responsibilities without concrete numbers to back it up. As a result, these resume skills that aren’t quantified largely get ignored or even count against you. Again, the solution is to focus on concrete numbers which demonstrate your impact as a help desk professional rather than a bunch of buzzwords.
Resume Skills Example

Unique content ideas for a Help Desk resume

The competition in every job market is high. That's why you need to make your help desk resume stand out with the right content. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems genuine and real, rather than a list of previous jobs. Include your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.
Unique Resume Example

Tell them what you’re proud of!

The Most Proud Of is a section we're not used to seeing in traditional resumes. But in 2019, give it a go! This section can help you stand out as a candidate and an individual. Include something interesting about yourself, show where your true passions are. You can share a story about overcoming hardship, learning an important lesson, or just a triumph you had that means a lot to you. Either way, this is one of the best places to make your help desk resume really stand out.
Make your resume stand out
This guide shows the basics of writing a modern and effective Help Desk resume. We hope you find our techniques useful and will use them wisely when creating your resume. Let us know when you get the job you love!

Trying to land an interview? Check out more winning resume examples for inspiration.

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