How to make an outstanding experience section for your help desk resume
Recruiters must be sure that you're their best candidate they can hire before choosing you.
They want to see that you have solid experience with customer experience. And they need to be sure of your IT skills and problem-solving abilities.
But how do you prove any of that?
Well… it's quite simple!
Show that you've done it all before.
Craft an experience section that presents your job experience professionally. Then, fill it with details about your career successes and accomplishments.
Here are three golden rules to follow when writing your experience section:
1- List your experience in chronological order.
A perfect experience section must be chronological. That means you should start from the most recent position and continue further down.
You don't need to include every single position you've ever had. So, be careful when choosing what you put in this section.
2- Be specific.
It's more important to show than just tell when talking about your work history.
Headhunters are tired of reading repetitive job tasks over and over again. Every applicant they come across sounds the same with all the generic duties they find on Google.
The key here is to give recruiters what they want to see specifically. And to find that, you must look through the job description.
Make each bullet point you list here counts by mentioning the impact you had in your previous positions.
But more importantly:
Everything you mention here has to be relevant to the job you're applying for.
3- Quantify your achievements.
This rule gives hiring managers a rational anchor point for comparison. If your numbers are better than everyone else's, you'll separate yourself from the pack.
You won't be stuck at the bottom with the unqualified candidates who also claim to be good at customer support.
Each bullet point must come with a concrete example or a quantifiable achievement to inspire headhunters.
Use precise numbers of the results you achieved in the past to quantify your career wins.
Check out this example: