Average resume stats for your industry
Words
452
Pages length
2.1 p
Job titles per resume
4
Bullet points per job title
15.3
Experience
6.5 years
Top Skills for Desktop Support resume
HARD SKILLS
  • Windows
  • Windows Server
  • TPM version 1.2
  • Apple OS X
  • Microsoft Office
SOFT SKILLS
  • Communication
  • Organisation
  • Analytical thinking
  • Creativity and innovation
  • Accountability
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Resume Background
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INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, Desktop Support positions are at a 9% growth rate, which is as fast as average. With that said, there are currently 844,600 jobs in the market right now. The total number of jobs is expected to increase by 72,200 to 916,800 in the period of 2020-30.

What’s more, the median annual wage for the Desktop Support jobs was $55,510 in May 2020. The lowest 10% earned less than $52,690, and the highest 10% more than $88,940.

Our conclusion? The Desktop Support job market is wide open for candidates.

Top Desktop Support sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Desktop Support resume experience section

Desktop Support Resume’s Job Experience Checklist:

icon book open

  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Desktop Support resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
Desktop Support Engineer L2
Bravura Combo
2009-2014
  • Printer & Scanner Configuration & Troubleshooting
  • Installation / Reinstallation & troubleshooting software & Hardware issues including of OS, desktop packages, data backup, CUSTOMER specific application clients etc. for existing and new asset
  • User Management (Unlocking, Resetting password, Data Recovery Folder access permission etc.).
  • Asset management, Infrastructure maintenance, Maintain the Daily call system register.
  • Antivirus :- Trend Micro V. 12.513.00 ( Client installation and Upgardation)
  • Implement Manage and Maintain System Performance and reliability.
  • Attending & closing the daily calls within the SLA
Work Experience
Desktop Support Engineer
Hessel - Ruecker
2011-2018
  • Installation& Troubleshooting the Application for the end users.
  • Bitlocker manIagement.
  • SCCM client Installation and troubleshooting.
  • Co-ordinate with the vendor for Hardware support.
  • Troubleshooting with MS office 365, office 2013 & 2016.
  • Working on Incident management, ticketing tools & troubleshoot the error within SLA for the end users.
Work Experience
IT Desktop Support Lead
Quads
2015-2019
  • Responsible for overall size of helpdesk queue and rate of completion for a helpdesk that serves 350 employees across 55 physical locations
  • Working with IT Manager on several networking installations, we performed full site setups, including ethernet wiring, firewall VPN configuration, and configuration of wifi nodes, MFCs, desktop PCs, and laptop PCs
  • Tracking of all department shipping and receiving
  • Reorganized limited physical storage space to increase efficiency and accurately track equipment
  • Responsible for the research and testing of new front-end technology, including desktops, thin clients/zero clients, software, and updates
  • Led company-wide trainings on different software packages
  • Sent department newsletters and how-to guides to the company, in an effort to increase awareness of IT Department and provide easily accessible solutions for common issues
Work Experience
Desktop Support Engineer
Nixue Root
2017-2021
  • 150 Desktop & Hardware support.
  • Basic networking support.
  • Basic trouble shootings on switches and routers.
  • 20 + Multi functional Printers, Scanners Installation and Configurations.
  • Call logging in BMC Remedy software.
  • MS Office 2003, 2007, 2010 and office 365 support.
  • Lotus Notes 8.5.1 installation, configuration and troubleshooting.
  • Quick Heal antivirus support.
  • HDD encryption and decryption.
  • Wi-Fi projection support.
  • Technical remote support (Team Viewer)
  • SCCM through software installation.
  • Daily Video conferencing testing.
  • User creation, deletion, disable, password reset and unlock user accounts in AD.
  • Folder creation and assign permissions.
  • USB permissions through Quick Heal.
  • Mail ID creation and provide permission.
Work Experience
Desktop Support Engineer
Champlin LLC
2021-2022
  • As part of my degree I undertook a desk side support role within Johnson & Johnson
  • One of a four man team maintaining 650+ users operating systems
  • Managed and maintained J&J’s internal network and VOIP
  • Worked with various corporate programs – Remedy, Symantec, Cisco, EMC
Work Experience
Management Trainee (Graduate Trainee Program), Network & Server Administrator, Desktop Support
Monk
2017-2018
  • Followed on the job training at 5 departments : HR Department, Finance Department, Production Department, IT Department, Sales & Marketing Department.
  • Maintained and deployed 20+ Windows Servers, Lotus Domino Servers, Citrix Metaframe Server across Indonesia.
  • Installed and Maintained Desktop Software & Hardware and created Standard Operating Procedure for Desktop Support activity.
Work Experience
Manager, Desktop Support
Kozey - Bogisich
2020-2022
  • Hired as the company's first desktop support manager to build the team from the ground up
  • Managed a team of five Analysts across multiple locations
  • Developed and implemented IT policies and procedures to improve the team's efficiency
  • Maintained inventory control of assets valued at $1,000,000
  • Provided weekly, monthly, quarterly, yearly and on-demand Helpdesk reporting metrics to Senior Management to assist in effective decision making
Work Experience
Desktop Support Manager
McClure, Leuschke and Balistreri
2017-2020
  • Implementation of staff KPI’s to 35 staff where there had never been any in place before. Resulting in a 70% decrease in job queue sizes nationally. Overall time to customer resolution decreased from an average of 16 days down to an average of 4 days.
  • I introduced to the business “Skills Framework for the Information Age. Along with KPI’s this allowed us to measure staff in the area of Autonomy, Influence, Complexity and Business Skills. Change drove the KPI for Net Promoter Score from 72% to 95% chance of a customers willing to recommend our services to colleagues.
  • Creation of NewsTechbar to deliver a walkup Technology service to over 4000 customers who are now able to have face to face conversations with technology providers to resolve issues, or simply to consult on all areas of Technology. News Techbar now generates over 450 customer interactions per week with a 96% customer satisfaction score.
  • Management of the front line support for the transition from Microsoft Outlook to Google mail for over 4000 customers across Victoria, Tasmania, New South Wales and Queensland. Delivery of a focussed Google Expo, workshopping to provide consultation and support service to the business through the News Techbar during their transition to gMail. Project success was so well recieved my efforts were recognised by the Google Program Leader and the News Corp Australia Chief Technology Officer by flying us to Sydney for lunch in the News Corp board room followed by an afternoon and evening of dinner and entertainment.
Work Experience
Desktop Support Specialist
Strosin, Nolan and Pfeffer
2017-2018
  • Managed Windows 8.1 Project for the three sites, deployed devices (ultrabooks and Surface Pro’s), and trained employees on new operating system and procedures. Completed project ahead of schedule.
  • Helped roll out users and supported Lync 2013 project to get the software and Jabra headsets needed.
  • Use ITSM (BMC Remedy) for handling tickets, updating assets, and tracking REQ’s (averaging 35 tickets a week for 200-1,000 users) during 1 year and 7 month contract.
  • At ExxonMobil I was the designated SME (Subject Matter Expert) for my team and created troubleshoot/walkthrough aids which many had screenshots (that I then uploaded/categorized in our SharePoint 2013 site as the administrator) for various topics (including applications/operating systems and policy/procedure/best pratices articles) that were needed to be known for our team to succeed.
  • Supported hardware: networked/local printers including Xerox and HP multi-function, networked/non-networked laptops and desktops, iPhones, iPads, Surface Pros.
  • Supported applications: Oracle mail, Bitzer, Touchdown, Norton, Citrix client, Aspen HySys, Bryan R&E ProMax, and various other engineering applications.
  • Asset Management Backup- when Asset Management lead was unavailable or at another site I would check out loaner laptops, image laptops and desktops and Surface Pros, fulfill monitors/local printers/computers tickets for technicians for the three sites URC, UTTC, GW3.
Work Experience
Desktop Support Team Leader (Contract)
Nixue Root
2016-2017
  • Led the desktop support team on site in the PNG highlands (Iagifu Ridge), which was supporting multiple servers and 400 desktops throughout PNG.
  • Regional consultant for the global desktop roll out team.
  • Supported the merger of Chevron with Texaco.
Work Experience
Desktop Support Specialist
Strat Security
2017-2018
  • SCCM 2012 focused Desktop Engineer.
  • Managed 1200 workstations including Desktops, Laptops, Virtual Machines.
  • Owned individual projects related to standardization and Application upgrades.
Work Experience
Temporary Desktop Support Engineer
Hintz, Emmerich and Swaniawski
2015-2019
  • Troubleshoot workstations via Virtual Network Connection
  • Assign staff to their relevant organizational unit and group policy
  • Ensure that staff are able to administer banking services to their customers
  • Successfully fixed 300 workstations during my tenure
Work Experience
Desktop Support Engineer
Admire Arts
2011-2018
  • Network and telephony racks patching
  • Preparing and troubleshooting, maintaining laptops, workstations and peripherals, e.g. changing laptops disks, keyboards, memory modules, connecting and configuring devices at workplaces, taking care of wired and wireless connectivity
  • Hardware Support
  • Part time system analyst for Jira GMSS (Global Marketing Support System)
  • Office365 license management and troubleshooting
  • Software troubleshooting, software installation – via SCCM and manually, peripherals installation and configuration in accordance with the specifications
  • Outlook configuration and troubleshooting
  • Monitoring and providing support in terms of reliability and usefulness of the Internet and Intranet web page
Work Experience
Specialist, Systems (Desktop Support Engineer)
Smash Tech
2017-2021
  • Conducting installations in accordance with users requirements & company specifications.
  • Manage & maintain daily operation of IT services including installation and configuration and set up of all new computer equipment.
  • Troubleshoot & resolves IT services issues (computer installation and configuration of common office software).
Work Experience
Desktop Support Engineer/System Admin
Epic Adventure Inc
2020-2022
  • Well versed in working with LAN and WAN environment.
  • Installing and configuring Win 98, 2000, XP, Vista Win7,8,10, Win 2003, 2008, win 8.1 & RHEL 5.9 operating systems.
  • Experience in System/Laptop/Servers Assembling & Disassembling.
  • Experience in installation and up gradation of Anti Virus.
  • Well exposed to possess good knowledge of designing Active Directory structure.
  • Experience in taking backup in Tape Drives, Zip Drives, and External Hard disk's.
  • Working Knowledge of Switches & Routers.
  • Able to work and maintain relations with staff and clients on all levels.
  • Hands on Experience on all branded Desktops & Laptops like HP, ACER, HCL, LENEVO, IBM, WIPRO, DELL,Fujitsu etc.
Work Experience
Desktop Support Analyst
Bravura Combo
2018-2020
  • Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve approximately 8-10 tickets per day.
  • Assist in programming operating system from Windows 2000 to XP for 35 workstations.
  • Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance.
  • Setup computers and installed required software.
Work Experience
Desktop Support, Tier I
Techbia
2015-2019
  • Monitored Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Managed PC setup and deployment for new businesses.
  • Worked with software and hardware dealers to confirm well-timed update releases.
  • Configured and installed new Microsoft and Macintosh systems.
  • Performed off hour help desk support when needed.
Work Experience
Desktop Support Engineer
Littel Group
2020-2022
  • Promoted from the IT servicedesk after 6 months to become sole Desktop Engineer on site.
  • Based at Express Data in Botany. Supported up to 250 users. Across business departments from Exectives, Pre Sales, Warehouse.
  • Responsible for the comm's room facitilies: AC, UPS and Power.
  • Contributed with Didata's mass SOE and IP phone rollout for Express Data.
Work Experience
Desktop Support Specialist
Cipher Publishing
2015-2019
  • Incident & Problem Management
  • Supporting & troubleshooting various desktop related incidents on Windows XP
  • Software packaging & deployment
  • Hardware builds & installation
  • Building vendor relationships
PRO TIP
pro tip icon

Show off real numbers that display your accomplishments in past roles. Instead of listing out your responsibilities as Desktop Support, talk about the measurable impact you made to their business. Did you boost their revenue? Increase customer retention? Mention your proudest points on your resume.

Action Verbs for your Desktop Support Resume

At Enhancv, we went through countless Desktop Support resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Desktop Support Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Desktop Support resume
HARD SKILLS
  • Windows
  • Windows Server
  • TPM version 1.2
  • Apple OS X
  • Microsoft Office
  • Google Apps
  • iOS
  • Linux
  • Configuring Routers and Switches
  • Amazon AWS
SOFT SKILLS
  • Communication
  • Organisation
  • Analytical thinking
  • Creativity and innovation
  • Accountability
  • Flexibility
  • Eager to learn
  • Perseverance
  • Problem solving
  • Resourcefulness
PRO TIP
pro tip icon

Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.

what to write in your resume header

CHECKLIST For Your Desktop Support Resume Header

icon book open

  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
pro tip icon

Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Desktop Support resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.

Desktop Support Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Desktop Support resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
writing icon

Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
pro tip icon

When writing a resume summary or objective, avoid first-person narrative.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Desktop Support resume

Certification Image
Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT
Certification Image
Advance Windows 11/10 IT Troubleshooting for Desktop Support
Learn advance Windows 11/10 IT troubleshooting skills to get growth in your Desktop Support / System Administration job
Certification Image
IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support
Certification Image
IT Troubleshooting Technical Support IT Support Desktop Help
IT Troubleshooting Technical Support IT Support Desktop Support IT Skill Tutorials learn about Information Technology
Certification Image
Desktop Support IT Support IT Fundamentals Training Course
Desktop Support IT Support IT Fundamentals Training Course Technical Support Fundamentals desktop support technician
PRO TIP
pro tip icon

If you hold a certain major and a minor, your majors should be mentioned first.

Desktop Support Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Desktop Support Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
pro tip icon

Test your draft Desktop Support resume by sending it out to peers and mentors in your circles. Ask them to review it as if they are hiring you for a project and implement the feedback afterwards.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Desktop Support resume:

Desktop Support Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Desktop Support resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Desktop Support Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-15

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