INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Desktop Support positions are at a 9% growth rate, which is as fast as average. With that said, there are currently 844,600 jobs in the market right now. The total number of jobs is expected to increase by 72,200 to 916,800 in the period of 2020-30.
What’s more, the median annual wage for the Desktop Support jobs was $55,510 in May 2020. The lowest 10% earned less than $52,690, and the highest 10% more than $88,940.
Our conclusion? The Desktop Support job market is wide open for candidates.
Top desktop support sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
How to write the perfect Desktop Support resume experience section
Desktop support experience section: checklist
- List your positions in chronological or reverse-chronological order;
- Go for 4-6 bullet points;
- Add only relevant work experience;
- Include information about the challenges you’ve faced, the actions you’ve taken, and the results you’ve achieved;
- Use action verbs instead of filler words.
We’ve selected some of the top Desktop Support resumes made using the Enhancv platform to illustrate what a great experience section looks like. Use them as inspiration when building your own resume:
- Printer & Scanner Configuration & Troubleshooting
- Installation / Reinstallation & troubleshooting software & Hardware issues including of OS, desktop packages, data backup, CUSTOMER specific application clients etc. for existing and new asset
- User Management (Unlocking, Resetting password, Data Recovery Folder access permission etc.).
- Asset management, Infrastructure maintenance, Maintain the Daily call system register.
- Antivirus :- Trend Micro V. 12.513.00 ( Client installation and Upgardation)
- Implement Manage and Maintain System Performance and reliability.
- Attending & closing the daily calls within the SLA
- Installation& Troubleshooting the Application for the end users.
- Bitlocker manIagement.
- SCCM client Installation and troubleshooting.
- Co-ordinate with the vendor for Hardware support.
- Troubleshooting with MS office 365, office 2013 & 2016.
- Working on Incident management, ticketing tools & troubleshoot the error within SLA for the end users.
- Responsible for overall size of helpdesk queue and rate of completion for a helpdesk that serves 350 employees across 55 physical locations
- Working with IT Manager on several networking installations, we performed full site setups, including ethernet wiring, firewall VPN configuration, and configuration of wifi nodes, MFCs, desktop PCs, and laptop PCs
- Tracking of all department shipping and receiving
- Reorganized limited physical storage space to increase efficiency and accurately track equipment
- Responsible for the research and testing of new front-end technology, including desktops, thin clients/zero clients, software, and updates
- Led company-wide trainings on different software packages
- Sent department newsletters and how-to guides to the company, in an effort to increase awareness of IT Department and provide easily accessible solutions for common issues
- 150 Desktop & Hardware support.
- Basic networking support.
- Basic trouble shootings on switches and routers.
- 20 + Multi functional Printers, Scanners Installation and Configurations.
- Call logging in BMC Remedy software.
- MS Office 2003, 2007, 2010 and office 365 support.
- Lotus Notes 8.5.1 installation, configuration and troubleshooting.
- Quick Heal antivirus support.
- HDD encryption and decryption.
- Wi-Fi projection support.
- Technical remote support (Team Viewer)
- SCCM through software installation.
- Daily Video conferencing testing.
- User creation, deletion, disable, password reset and unlock user accounts in AD.
- Folder creation and assign permissions.
- USB permissions through Quick Heal.
- Mail ID creation and provide permission.
- As part of my degree I undertook a desk side support role within Johnson & Johnson
- One of a four man team maintaining 650+ users operating systems
- Managed and maintained J&J’s internal network and VOIP
- Worked with various corporate programs – Remedy, Symantec, Cisco, EMC
- Followed on the job training at 5 departments : HR Department, Finance Department, Production Department, IT Department, Sales & Marketing Department.
- Maintained and deployed 20+ Windows Servers, Lotus Domino Servers, Citrix Metaframe Server across Indonesia.
- Installed and Maintained Desktop Software & Hardware and created Standard Operating Procedure for Desktop Support activity.
- Hired as the company's first desktop support manager to build the team from the ground up
- Managed a team of five Analysts across multiple locations
- Developed and implemented IT policies and procedures to improve the team's efficiency
- Maintained inventory control of assets valued at $1,000,000
- Provided weekly, monthly, quarterly, yearly and on-demand Helpdesk reporting metrics to Senior Management to assist in effective decision making
- Implementation of staff KPI’s to 35 staff where there had never been any in place before. Resulting in a 70% decrease in job queue sizes nationally. Overall time to customer resolution decreased from an average of 16 days down to an average of 4 days.
- I introduced to the business “Skills Framework for the Information Age. Along with KPI’s this allowed us to measure staff in the area of Autonomy, Influence, Complexity and Business Skills. Change drove the KPI for Net Promoter Score from 72% to 95% chance of a customers willing to recommend our services to colleagues.
- Creation of NewsTechbar to deliver a walkup Technology service to over 4000 customers who are now able to have face to face conversations with technology providers to resolve issues, or simply to consult on all areas of Technology. News Techbar now generates over 450 customer interactions per week with a 96% customer satisfaction score.
- Management of the front line support for the transition from Microsoft Outlook to Google mail for over 4000 customers across Victoria, Tasmania, New South Wales and Queensland. Delivery of a focussed Google Expo, workshopping to provide consultation and support service to the business through the News Techbar during their transition to gMail. Project success was so well recieved my efforts were recognised by the Google Program Leader and the News Corp Australia Chief Technology Officer by flying us to Sydney for lunch in the News Corp board room followed by an afternoon and evening of dinner and entertainment.
- Managed Windows 8.1 Project for the three sites, deployed devices (ultrabooks and Surface Pro’s), and trained employees on new operating system and procedures. Completed project ahead of schedule.
- Helped roll out users and supported Lync 2013 project to get the software and Jabra headsets needed.
- Use ITSM (BMC Remedy) for handling tickets, updating assets, and tracking REQ’s (averaging 35 tickets a week for 200-1,000 users) during 1 year and 7 month contract.
- At ExxonMobil I was the designated SME (Subject Matter Expert) for my team and created troubleshoot/walkthrough aids which many had screenshots (that I then uploaded/categorized in our SharePoint 2013 site as the administrator) for various topics (including applications/operating systems and policy/procedure/best pratices articles) that were needed to be known for our team to succeed.
- Supported hardware: networked/local printers including Xerox and HP multi-function, networked/non-networked laptops and desktops, iPhones, iPads, Surface Pros.
- Supported applications: Oracle mail, Bitzer, Touchdown, Norton, Citrix client, Aspen HySys, Bryan R&E ProMax, and various other engineering applications.
- Asset Management Backup- when Asset Management lead was unavailable or at another site I would check out loaner laptops, image laptops and desktops and Surface Pros, fulfill monitors/local printers/computers tickets for technicians for the three sites URC, UTTC, GW3.
- Led the desktop support team on site in the PNG highlands (Iagifu Ridge), which was supporting multiple servers and 400 desktops throughout PNG.
- Regional consultant for the global desktop roll out team.
- Supported the merger of Chevron with Texaco.
- SCCM 2012 focused Desktop Engineer.
- Managed 1200 workstations including Desktops, Laptops, Virtual Machines.
- Owned individual projects related to standardization and Application upgrades.
- Troubleshoot workstations via Virtual Network Connection
- Assign staff to their relevant organizational unit and group policy
- Ensure that staff are able to administer banking services to their customers
- Successfully fixed 300 workstations during my tenure
- Network and telephony racks patching
- Preparing and troubleshooting, maintaining laptops, workstations and peripherals, e.g. changing laptops disks, keyboards, memory modules, connecting and configuring devices at workplaces, taking care of wired and wireless connectivity
- Hardware Support
- Part time system analyst for Jira GMSS (Global Marketing Support System)
- Office365 license management and troubleshooting
- Software troubleshooting, software installation – via SCCM and manually, peripherals installation and configuration in accordance with the specifications
- Outlook configuration and troubleshooting
- Monitoring and providing support in terms of reliability and usefulness of the Internet and Intranet web page
- Conducting installations in accordance with users requirements & company specifications.
- Manage & maintain daily operation of IT services including installation and configuration and set up of all new computer equipment.
- Troubleshoot & resolves IT services issues (computer installation and configuration of common office software).
- Well versed in working with LAN and WAN environment.
- Installing and configuring Win 98, 2000, XP, Vista Win7,8,10, Win 2003, 2008, win 8.1 & RHEL 5.9 operating systems.
- Experience in System/Laptop/Servers Assembling & Disassembling.
- Experience in installation and up gradation of Anti Virus.
- Well exposed to possess good knowledge of designing Active Directory structure.
- Experience in taking backup in Tape Drives, Zip Drives, and External Hard disk's.
- Working Knowledge of Switches & Routers.
- Able to work and maintain relations with staff and clients on all levels.
- Hands on Experience on all branded Desktops & Laptops like HP, ACER, HCL, LENEVO, IBM, WIPRO, DELL,Fujitsu etc.
- Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve approximately 8-10 tickets per day.
- Assist in programming operating system from Windows 2000 to XP for 35 workstations.
- Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance.
- Setup computers and installed required software.
- Monitored Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Managed PC setup and deployment for new businesses.
- Worked with software and hardware dealers to confirm well-timed update releases.
- Configured and installed new Microsoft and Macintosh systems.
- Performed off hour help desk support when needed.
- Promoted from the IT servicedesk after 6 months to become sole Desktop Engineer on site.
- Based at Express Data in Botany. Supported up to 250 users. Across business departments from Exectives, Pre Sales, Warehouse.
- Responsible for the comm's room facitilies: AC, UPS and Power.
- Contributed with Didata's mass SOE and IP phone rollout for Express Data.
- Incident & Problem Management
- Supporting & troubleshooting various desktop related incidents on Windows XP
- Software packaging & deployment
- Hardware builds & installation
- Building vendor relationships
PRO TIP
Show off real numbers that display your accomplishments in past roles. Instead of listing out your responsibilities as Desktop Support, talk about the measurable impact you made to their business. Did you boost their revenue? Increase customer retention? Mention your proudest points on your resume.
Action verbs for your desktop support resume
Recommended reads:
Desktop support resume: How to write a strong skills section
The ultimate desktop support skills section checklist:
- Balance between all kinds of hard skills – technical, analytical, etc.
- When it comes to technical skills, match them to the job description;
- Add keywords present in the job advert to pass ATS;
- Don’t forget to list transferable skills such as communication, teamwork, work ethic, and presentation skills.
Top skills for your desktop support resume
Windows
Windows Server
TPM version 1.2
Apple OS X
Microsoft Office
Google Apps
iOS
Linux
Configuring Routers and Switches
Amazon AWS
Communication
Organisation
Analytical thinking
Creativity and innovation
Accountability
Flexibility
Eager to learn
Perseverance
Problem solving
Resourcefulness
PRO TIP
Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.
Recommended reads:
Desktop support resume header: tips, red flags, and best practices
Checklist for your desktop support resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
Recommended reads:
PRO TIP
Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Desktop Support resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.
Desktop support resume summary: things to include and things to avoid
Job-winning Desktop Support resume summary checklist:
- Mention your total years of experience in the field;
- Highlight one or two of your top achievements;
- Avoid getting into too much detail – you’ll do that in the experience section;
- Focus on short sentences that are easy to read and add value to your application.
Resume summary formula:
PRO TIP
When writing a resume summary or objective, avoid first-person narrative.
Recommended reads:
Highlighting Education, Courses, and Certifications in Your Desktop Support Resume
Education section checklist:
- What? Where? What’s the result? Answer these questions when mentioning education and courses on your resume;
- Give preference to courses and degrees that are relevant to the job position;
- Be honest! Some recruiters love checking with colleges and universities to see if you’ve really been enrolled in them;
- Share more about certifications that have helped you turn into a professional, and mention the bodies that have issued them.
Top Certifications for your Desktop Support Resume
Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT
Advance Windows 11/10 IT Troubleshooting for Desktop Support
Learn advance Windows 11/10 IT troubleshooting skills to get growth in your Desktop Support / System Administration job
IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support
IT Troubleshooting Technical Support IT Support Desktop Help
IT Troubleshooting Technical Support IT Support Desktop Support IT Skill Tutorials learn about Information Technology
Desktop Support IT Support IT Fundamentals Training Course
Desktop Support IT Support IT Fundamentals Training Course Technical Support Fundamentals desktop support technician
Recommended reads:
PRO TIP
If you hold a certain major and a minor, your majors should be mentioned first.
desktop support resume format 101
If a couple of years ago Desktop Support resumes could be text files with no graphic elements, today’s recruiters need a bit more to remember you.
And yet, you can still choose between three basic resume formats:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
But when it comes to choosing the right format for your Desktop Support resume, there are two factors to keep in mind: your experience and whether you’re looking for an industry change.
The reverse-chronological format is the most common one. That being said, it gives recruiters exactly what they’re used to in terms of order and information. However, it’s not suitable for applicants with employment gaps or not enough experience.
We at Enhancv suggest the functional skills-based resume format for people with limited work experience who find reverse-chronological resumes irrelevant. This format showcases the applicant’s most significant accomplishments, skills, and strengths.
Don’t miss our resume format checklist:
- Go for a traditional easy-to-read resume font sized 10-12p;
- Don’t risk it: choose standard 1-inch resume margins;
- Make sure your Desktop Support resume fits in one to two pages;
- Save your resume in PDF to avoid having it edited by someone else.
Looking for more tips? Check out our job-winning guide for crafting a resume that gets you remembered!
Recommended reads:
PRO TIP
Test your draft Desktop Support resume by sending it out to peers and mentors in your circles. Ask them to review it as if they are hiring you for a project and implement the feedback afterwards.
Other sections for your desktop support resume
If the position you’re applying for allows for that, you can include some non-traditional sections in your resume. This will add a bit more depth to your application and will also give the hiring manager a better idea of who you are as a person.
Some ideas include:
A desktop support resume recruiters would love
You’ve drafted an amazing Desktop Support resume, but are still not sure whether it will make a strong first impression? After all, recruiters go over tens of resumes each day, right?
Right! And the recipe for getting their attention includes a dash of creativity.
What’s more, a creative resume is perfect for adding your personality to the mix. For example, you could mention your favorite books, quotes, movies, or even what your day usually looks like.
Regardless of what you choose, make sure your levels of creativity match the industry, the company, and the position. Otherwise, your resume might look silly and inapt.
What makes a great desktop support resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
