Top IT Technician sections that make the best resume
- Header
- Professional summary
- Experience (with numbers & results)
- Relevant skills
- Education
- Certifications
Writing a memorable experience section: IT Technician resume edition
IT Technician Resume Experience Section Checklist:
- Use at least 3 and no more than 7 bullet points per position;
- Make your experience sound relevant to what you’re applying for;
- Combine responsibilities, results, and critical situations that you’ve handled well;
- Show that you’re willing to take up on challenges;
- Include numbers in any form you like.
The work experience samples below come from real IT Technician resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:
- Resolved over 500 technical issues per month on average, with a 95% satisfaction rate.
- Managed a project to migrate company's email system to Microsoft 365, resulting in a 30% reduction in downtime.
- Implemented an automated backup system, reducing data loss incidents by 80%.
- Created and delivered training sessions for over 100 employees on best practices for IT security.
- Maintained an inventory of over 1000 IT assets, ensuring timely replacement and upgrades.
- Managed helpdesk ticketing system, resolving over 1000 tickets per month on average.
- Led a project to upgrade company's network infrastructure, resulting in a 40% improvement in network speed.
- Implemented a remote desktop system, reducing on-site visits by 50%.
- Maintained an inventory of over 500 IT assets, saving the company over $50,000 in unnecessary purchases.
- Provided training to new hires on company's IT policies and procedures.
- Reduced downtime of systems by 20% through proactive monitoring and maintenance.
- Implemented backup and disaster recovery solutions, reducing data loss by 80%.
- Improved network security by implementing firewalls, antivirus, and intrusion detection systems.
- Provided first level support to over 200 employees, resolving 90% of issues on first contact.
- Created and maintained technical documentation and user manuals for all systems.
- Deployed and maintained over 150 workstations, ensuring hardware and software compatibility.
- Implemented remote support tools, reducing response time for support requests by 50%.
- Responsible for configuring and maintaining network switches, routers, and firewalls.
- Provided training to end-users on new software and hardware systems.
- Maintained an inventory of all hardware and software assets.
- Provided responsive customer-centered quality support and service ensuring the highest levels of customer satisfaction.
- Addressed and resolved IT incidents/service requests promptly and completely resulting in a 15% increase in customer satisfaction.
- Managed technical documentation to ensure all system updates and changes were properly recorded and maintained.
- Provided basic network support ensuring full connectivity of desktop and other networked peripherals, troubleshooting and resolving user and site networking issues resulting in 25% reduction in network downtime.
- Performed preventative maintenance and setup for a variety of computer related equipment and locations resulting in a 10% reduction in system failures.
- Conducted daily backup operations to ensure the system data was safe and recoverable.
- Upgraded the entire system to enable compatible software on all computers resulting in a 15% reduction in system incompatibility issues.
- Managed technical documentation to ensure all system updates and changes were properly recorded and maintained resulting in 10% increase in efficiency.
- Provided responsive customer-centered quality support and service ensuring the highest levels of customer satisfaction.
PRO TIP
The person reading your IT Technician resume will be busy, make sure you never waste their time with fluff.
Action Verbs for your IT Technician Resume
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Writing a Strong Skills Section for Your IT Technician Resume
IT Technician resume: skills section checklist
- Scan the job advert for keywords worth including in your resume;
- List both hard and transferable skills;
- Leave room for discussion: include some of your skills in other sections of your resume;
- Focus on skills that prove your expertise and leave the irrelevant ones behind.
Top skills for your it technician resume
Network administration
Hardware troubleshooting
Software installation and configuration
Cybersecurity and data protection
Cloud computing
Database management
Server maintenance
Programming languages (Python, Java, C++)
Virtualization
Backup and disaster recovery
Effective communication
Problem-solving
Attention to detail
Time management
Teamwork and collaboration
Customer service
Adaptability and flexibility
Patience
Leadership
Continuous learning
PRO TIP
When picking skills to feature in your resume, make sure they'll be relevant to the position you’re applying to. The point of listing skills is for you to stand out from the competition. Stay away from repetitive, meaningless skills that everyone uses in their resumes. Or else, they’ll backfire and make you look like an average candidate.
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IT Technician resume header: tips, red flags, and best practices
Checklist: Writing a resume summary that makes you stand out
- Keep it short and use well-structured sentences;
- Mention your total years of experience in the field and your #1 achievement;
- Highlight your strengths and relevant skills;
- Add keywords from the company’s website or the job description.
Resume summary formula:
PRO TIP
When writing a resume summary or objective, avoid first-person narrative.
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The Right Format for Your IT Technician Resume
When it comes to formatting your IT Technician resume, there are certain things you need to keep in mind. These include your level of expertise, your total years of experience, and the position and company you’re applying for, to name a few.
You can choose between three basic resume formats:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
The reverse-chronological format is just that – all your experience listed in a reverse-chronological way. It’s great for experienced professionals who have been in the industry for many years and have no career gaps.
The functional skills-based resume, on the other hand, focuses on skills, education, and personality traits, rather than experience. This makes it great for graduates, people with less experience, or bigger career gaps. The idea is to show you’re the perfect match without putting too much emphasis on your lack of relevant experience.
If none of these sound suitable, go for a hybrid (or combination) resume. It’s a mix of experience, skills, and personality traits. It’s also considered modern and innovative because of its non-traditional structure and sections. Here, you can add details about what your typical day looks like or what your life philosophy is. In short, the hybrid resume format shows who you are, both as a professional and as an individual.
Here are some more things worth remembering when it comes to formatting your IT Technician resume:
- Choose standard 1-inch resume margins;
- Go for traditional resume fonts sized 10-12p;
- Match the length of your IT Technician resume with your experience – choose a one-page template if you have less than 10 years of experience, and be careful with two-page templates – use them only when applying for executive positions;
- Save your resume in PDF to avoid formatting issues and potential unauthorized editing.
Tired of getting rejected? Check out this article on how to craft a resume that stands out!
