INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Application Support Manager positions are at a 11% growth rate, which is faster than average. With that said, there are currently 482,000 jobs in the market right now. The total number of jobs is expected to increase by 52,700 to 534,700 in the period of 2020-30.
What’s more, the median annual wage for the Application Support Manager jobs was $151,150 in May 2020. The lowest 10% earned less than $90,430, and the highest 10% more than $208,000.
Our conclusion? The Application Support Manager job market is wide open for candidates.
Top application support manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
What to Include in Your Application Support Manager Resume Experience Section
Application support manager resume experience section checklist:
- Use at least 3 and no more than 7 bullet points per position;
- Make your experience sound relevant to what you’re applying for;
- Combine responsibilities, results, and critical situations that you’ve handled well;
- Show that you’re willing to take up on challenges;
- Include numbers in any form you like.
Looking for some real experience section examples? We’ve gathered the best Application Support Manager resume samples to help you. Check them out before building your own resume!
- Responsible for the deliverable, costs, schedule and quality of products delivered by a team of 6 individuals.
- Oversees the daily activities of the team and manages the general progress of incidents, problems, changes and service requests within contractual/agreed time frames.
- Tracks, manages and seeks to improve the performance of the team against the Service Levels associated with customer contracts
- Managed a team of 10 application support analysts, resulting in a 20% increase in productivity
- Implemented a new incident management process, reducing major incident resolution time by 50%
- Coordinated with external project teams to ensure successful upgrades and enhancements to business-critical applications
- Developed and documented application support processes and controls, resulting in successful internal and external audits
- Maintained an SLA compliance rate of 99%, exceeding company standards
- Improved customer satisfaction by implementing a customer feedback process and addressing customer concerns in a timely manner
- Responsible for resolving 500+ incidents and service requests per month, achieving an average resolution time of 2 hours
- Collaborated with development teams to identify and resolve critical defects, resulting in a 30% reduction in major incidents
- Developed and implemented a proactive monitoring process, reducing the number of incidents by 15%
- Led the effort to improve documentation and knowledge management, resulting in a 20% reduction in resolution time for repeat incidents
- Provided training and mentoring to junior support analysts, resulting in a 25% improvement in first call resolution rate
- Developed and maintained effective relationships with stakeholders, resulting in improved communication and collaboration
- Maintained an SLA compliance rate of 98%, exceeding company standards
- Developed and documented application support processes and controls, resulting in successful internal and external audits
- Coordinated with external project teams to ensure successful upgrades and enhancements to business-critical applications
- Resolved 300+ incidents and service requests per month, achieving an average resolution time of 3 hours
- Provided training and mentoring to junior support analysts, resulting in a 20% improvement in first call resolution rate
- Developed and maintained effective relationships with stakeholders, resulting in improved communication and collaboration
- Increased customer satisfaction by 25% through implementing a new ticketing system that reduced response time by 50%
- Reduced the number of critical incidents by 30% by implementing proactive monitoring tools
- Implemented and maintained a knowledge base system that reduced the average resolution time by 40%
- Led the upgrade of an ERP system that resulted in a 20% increase in productivity for end users
- Managed vendor relationships and negotiated a new contract that saved the company $50,000 annually
- Managed a team of 10 developers and delivered 5 projects on time and within budget
- Implemented Agile methodologies and reduced project delivery time by 30%
- Improved client satisfaction by 40% by establishing regular communication channels and providing progress updates
- Identified and resolved project risks and issues, resulting in a 20% reduction in project delays
- Developed and maintained project plans, budgets, and resource allocation
PRO TIP
In writing your Application Support Manager resume, you will no doubt want to list your previous duties - as you should. But steer clear of just listing your duties, instead of your achievements. Make your resume stand out by communicating what you have done, and not merely what the job needed you to do.
Action verbs for your application support manager resume
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Top application support manager skills for your resume
Application support manager resume skills section checklist:
- Match your hard skills to the job description;
- Add keywords to pass applicant tracking systems;
- Don’t list soft skills such as ’teamwork’ – rather, mention how they’ve helped you gain success in some other sections of your Application Support Manager resume;
- List only skills you actually have, keep lying out of the picture.
Top skills for your application support manager resume
Python
Java
Javascript
SQL
GIT
HTML
MySQL
CSS
Jira
C++
Communication
Organisation
Analytical thinking
Creativity and innovation
Accountability
Flexibility
Eager to learn
Perseverance
Problem solving
resourcefulness
PRO TIP
When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.
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Application support manager resume header: tips, red flags, and best practices
Checklist for your application support manager resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
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PRO TIP
Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Application Support Manager resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.
Craft a strong application support manager resume summary
Application support manager resume summary checklist:
- Your total years of experience
- The industry you’re coming from
- One or two most remarkable accomplishments that have helped you - turn into a great professional
- Short sentences that add value – avoid filler words and phrases
Resume summary formula:
PRO TIP
Your summary section should act as a professional taster. Use it wisely. Effectively convey your professional profile and let the hiring manager know that if they hire you, they won’t be disappointed. Make sure to include keywords from the job description too! Elaborate on your abilities further in your experience section. Again, cater to the job description.
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Highlight your education, certifications, and courses
What to include in your education and courses sections:
- Your highest education degree – this includes institution, course, and duration
- Certifications and courses that have helped you gain additional expertise
- Awards you’ve received as part of your education
- Entry-level positions only: relevant classes and projects
Top Certifications for Your Application Support Manager Resume
The Project Management Course: Beginner to PROject Manager
The Complete Course for becoming a Successful Project Manager
Microsoft Endpoint Manager Training with Complete Concepts
Microsoft Endpoint Manager for Beginners -Configuration Manager SCCM, Microsoft Intune, Desktop Analytics, Co-management
Google Tag Manager (GTM) Advanced Applications
Learn advanced application of Google Tag Manager (GTM) beyond basic Google Analytics tracking
Support and Resistance: Theory and Application
Learn Three Price Action Strategies based on Support and Resistance Theory
Vue - The Complete Guide (incl. Router & Composition API)
Vue.js is an awesome JavaScript Framework for building Frontend Applications! VueJS mixes the Best of Angular + React!
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PRO TIP
If you hold a certain major and a minor, your majors should be mentioned first.
Drafting a Job-winning Application Support Manager Resume
When drafting your resume, you can choose between three well-known formats:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
Which format you decide to go for depends on two things: your personal preference and how experienced you are.
The reverse-chronological format is ideal for both really experienced people and those who joined the workforce just a couple of years ago. It’s also great if your experience combines different industries and jobs. Here, your most recent position comes at the top of your resume.
The functional skills-based resume format, on the other hand, is ideal for recent graduates or people who have no work experience whatsoever. It’s built around your skills, interests, and expertise. Ultimately, its goal is to show recruiters your biggest strengths and practical skills.
Combination resumes (also known as hybrid resumes) are great for all types of candidates – be they graduates, experienced professionals, or brave career changers. They usually follow a double-column format – one side focuses on your experience, while the other emphasizes your education, skills, interests, and accomplishments.
Here’s our resume format and style checklist:
- Choose a traditional resume font sized 12p;
- Go for standard 1-inch resume margins;
- Match the length of your Application Support Manager resume with your experience – choose a one-page template if you have less than 10 years of experience, and be careful with two-page templates;
- Send your resume in PDF – in this way, you’ll avoid formatting issues and potential editing from third parties.
And in case you want to go the extra mile, check out our guide for crafting a resume that stands out.
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PRO TIP
Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Application Support Manager resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.
Other sections worth including in your application support manager resume
Including other sections in your resume depends on the company, the position, and, ultimately, the industry. Here are some sections that will help you spice things up:
An application support manager resume that stands out
Recruiters look at tens of resumes every day. That’s why helping them remember yours is crucial for landing an interview.
A creative resume can help you show off both your personality and your expertise at the same time.
Creative sections about passions, favorite books, quotes, and even your daily routine are a great way to make your resume feel like a breath of fresh air.
What’s more, it will also point recruiters to the fact that you’re attentive to detail and can think outside the box of Word-generated black and white resumes.
What makes a great application support manager resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
