INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, IT Operations Manager positions are at a 11% growth rate, which is faster than average. With that said, there are currently 482,000 jobs in the market right now. The total number of jobs is expected to increase by 52,700 to 534,700 in the period of 2020-30.
What’s more, the median annual wage for the IT Operations Manager jobs was $151,150 in May 2020. The lowest 10% earned less than $90,430, and the highest 10% more than $208,000.
Our conclusion? The IT Operations Manager job market is wide open for candidates.
Top IT operations manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
How to write the perfect IT operations manager resume experience section
It operations manager experience section: checklist
- List your positions in chronological or reverse-chronological order;
- Go for 4-6 bullet points;
- Add only relevant work experience;
- Include information about the challenges you’ve faced, the actions you’ve taken, and the results you’ve achieved;
- Use action verbs instead of filler words.
We’ve selected some of the top IT Operations Manager resumes made using the Enhancv platform to illustrate what a great experience section looks like. Use them as inspiration when building your own resume:
- Provide technical leadership and management direction to the IT Operations team for both classified and unclassified environments.
- Oversee the administration and monitoring of IT enterprise classified and unclassified networks, applications, servers, storage, and database.
- Manage change control for the local Albuquerque site office which includes multiple environments.
- Manage multiple projects throughout the project lifecycles.
- Manage conflicting priorities, deliverables and schedules.
- Foster a highly effective teamwork environment where accountability, clear effective communication, and a high level of customer service is demonstrated on a daily basis.
- Possess extensive knowledge of IT policies, standards, procedures and best practices.
- Manage vendor relationships and negotiate contracts to support the enterprise applications, network & server environment.
- Review service deliverables to ensure quality with adherence to processes, standards, and regulatory requirements. Identify potential risks and issues that may affect IT enterprise systems.
- Design, implement and ensure efficient maintenance and ensure compliance to all disaster recovery plans.
- Conduct regular meetings with IT team members to review daily activities, projects staffing requirements, resources.
- Collaborate with all IT teams and stake holders across the enterprise.
- Developed automation framework and seamless implementation of shift left services from L2 to L1 and L1 to Automation
- Weekly/Monthly operational review of support operations with customer
- Governing SLA & OLA management and ensuring other contractual compliance with the client
- Managed team of 20 based in India & Mexico serve as first point of contact for IT Infrastructure Monitoring and scheduled/adhoc task implementation team
- Lead development of all operational support programs and processes, which contributed to securing long-term business, optimizing levels of productivity and sustaning overall project success.
- Establish standardized processes for development, documentation and quality assurance.
- Setting up the company’s Infrastructure, By doing a detailed cabling of the LAN, Routers, and Switches etc….
- Prepared and executed an IT strategy that reduced administrative costs and direct labor costs while actualizing 23% increase in company revenue over the first qarter.
- Spearheaded Infrastructure Renovation Project and implemented system that improved reliability, enhance efficiency and established scalability for future growth.
- Currently building the company’s ERP Software with a third Party Vendor, we are at the integration stage.
- Drawing up the company’s IT budget in consultation with all business divisions, senior managers and key staff.
- Identifying staff development and training needs and then putting Together bespoke training packaged for them.
- Leading the design & implementation of new technology in the company as determined by its requirements.
- Ensuring that the IT team is always focused on the company’s IT requirements & delivers an outstanding service.
- Keeping an eye on all the businesses IT setup by tracking, monitoring and reporting on company operations.
- SAP ERP Basis• SAP Installation, System Copy, SAP Tunning, Administration.
- Servers & Administrations• VMware ESXI, vSphere & Vcenter Server (Installation, Administration)• Windows (2008 – 2019) server, Domain controller, Additional domains DNS and DHCP servers, File server & printer server …. Etc.• Linux Suse (Installation, Administration)• Commvault Backup solution (Administration)• Exchange Server (2010 – 2016) Administration.• Antispam (Symantec – TrendMicro) for Exchange.• Antivirus server (Symantec – TrendMicro - MacAfee)
- Information Security• Fortigate D200
- NETWORK Infrastructures• All kind of switches L2, L3 Configuration (HP, Cisco).• All kind of topology
- Servers Hardware• Intel Servers Preparation, Installation.• IBM Storage V7000.• IBM HMC, Power 8 servers, AIX 7, Power VM (Administration).• Surveillance Systems planning, Design, installation & management.
PRO TIP
Include quantitative data throughout your IT Operations Manager resume to impress the hiring manager. Real facts and figures that show off your competency as an audit manager go a long way. Did you reduce the costs of audits? Manage a large team? Boosted efficiency? Show off the real numbers!
Action verbs for your IT operations manager resume
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It operations manager resume: how to write a strong skills section
The ultimate IT operations manager skills section checklist:
- Balance between all kinds of hard skills – technical, analytical, etc.
- When it comes to technical skills, match them to the job description;
- Add keywords present in the job advert to pass ATS;
- Don’t forget to list transferable skills such as communication, teamwork, work ethic, and presentation skills.
Top skills for your IT operations manager resume
Python
Java
Javascript
SQL
GIT
HTML
MySQL
CSS
Jira
C++
Communication
Organisation
Analytical thinking
Creativity and innovation
Accountability
Flexibility
Eager to learn
Perseverance
Problem solving
resourcefulness
PRO TIP
When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.
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It operations manager resume header: tips, red flags, and best practices
Checklist for your IT operations manager resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
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PRO TIP
Include a link to your portfolio in your IT Operations Manager resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.
It operations manager resume summary: things to include and things to avoid
Job-winning IT operations manager resume summary checklist:
- Mention your total years of experience in the field;
- Highlight one or two of your top achievements;
- Avoid getting into too much detail – you’ll do that in the experience section;
- Focus on short sentences that are easy to read and add value to your application.
Resume summary formula:
PRO TIP
When writing a resume summary or objective, avoid first-person narrative.
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Highlighting education, courses, and certifications in your IT operations manager resume
Education section checklist:
- What? Where? What’s the result? Answer these questions when mentioning education and courses on your resume;
- Give preference to courses and degrees that are relevant to the job position;
- Be honest! Some recruiters love checking with colleges and universities to see if you’ve really been enrolled in them;
- Share more about certifications that have helped you turn into a professional, and mention the bodies that have issued them.
Top certifications for your IT operations manager resume
IT Management Fundamentals - From IT Tech to IT Manager
The knowledge and expertise you need to know to become an IT manager and develop those skills
IT operations
IT service operations
IT service operations and Service Desk management
Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam.
Business Accounting & Finance for Non-Specialist Managers
Understand business finance and the effect it has on business operations
Risk Management for Cybersecurity and IT Managers
The management's guide to understanding Risk Management decisions in cybersecurity and information technology (IT)
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PRO TIP
If you hold a certain major and a minor, your majors should be mentioned first.
It operations manager resume format 101
If a couple of years ago IT Operations Manager resumes could be text files with no graphic elements, today’s recruiters need a bit more to remember you.
And yet, you can still choose between three basic resume formats:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
But when it comes to choosing the right format for your IT Operations Manager resume, there are two factors to keep in mind: your experience and whether you’re looking for an industry change.
The reverse-chronological format is the most common one. That being said, it gives recruiters exactly what they’re used to in terms of order and information. However, it’s not suitable for applicants with employment gaps or not enough experience.
We at Enhancv suggest the functional skills-based resume format for people with limited work experience who find reverse-chronological resumes irrelevant. This format showcases the applicant’s most significant accomplishments, skills, and strengths.
Don’t miss our resume format checklist:
- Go for a traditional easy-to-read resume font sized 10-12p;
- Don’t risk it: choose standard 1-inch resume margins;
- Make sure your IT Operations Manager resume fits in one to two pages;
- Save your resume in PDF to avoid having it edited by someone else.
Looking for more tips? Check out our job-winning guide for crafting a resume that gets you remembered!
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PRO TIP
If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.
Other sections for your IT operations manager resume
If the position you’re applying for allows for that, you can include some non-traditional sections in your resume. This will add a bit more depth to your application and will also give the hiring manager a better idea of who you are as a person.
Some ideas include:
An IT operations manager resume recruiters would love
You’ve drafted an amazing IT Operations Manager resume, but are still not sure whether it will make a strong first impression? After all, recruiters go over tens of resumes each day, right?
Right! And the recipe for getting their attention includes a dash of creativity.
What’s more, a creative resume is perfect for adding your personality to the mix. For example, you could mention your favorite books, quotes, movies, or even what your day usually looks like.
Regardless of what you choose, make sure your levels of creativity match the industry, the company, and the position. Otherwise, your resume might look silly and inapt.
What makes a great IT operations manager resume: Key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
