Average resume stats for your industry
Words
425
Pages length
2.1 p
Job titles per resume
Bullet points per job title
9.4
Experience
10.2 years
Top Skills for It Service Manager resume
HARD SKILLS
  1. Python
  2. Java
  3. Javascript
  4. SQL
  5. GIT
SOFT SKILLS
  1. Communication
  2. Organisation
  3. Analytical thinking
  4. Creativity and innovation
  5. Accountability
Resume Background
pro tip icon
INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, IT Service Manager positions are at a 11% growth rate, which is faster than average. With that said, there are currently 482,000 jobs in the market right now. The total number of jobs is expected to increase by 52,700 to 534,700 in the period of 2020-30.

What’s more, the median annual wage for the IT Service Manager jobs was $151,150 in May 2020. The lowest 10% earned less than $90,430, and the highest 10% more than $208,000.

Our conclusion? The IT Service Manager job market is wide open for candidates.

top sections icon

Top IT Service Manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

Writing a strong IT Service Manager experience section

Checklist icon
IT Service Manager Resume Experience Section: Ultimate Checklist
  • Use no more than 4-6 bullet points per position;
  • List relevant positions and situations that add value to your application;
  • Describe situations, tasks, actions, and results (the S-T-A-R method);
  • Remember to include numbers in whatever form you like (e.g. the number of projects you’ve finished);
  • Begin each bullet point with an action verb.

Check out the examples below when building your experience section. They will help you stand out!

Work Experience
Global IT Service Manager
Techbia
2011-2018
  • To be an integral part of the account planning and delivery support strategy
  • Follow appropriate problem & change management processes
  • Act as a team member of International GPS IT organisation and as such support projects and activities also outside Europe
  • Proactively contribute to identify improvements, cost take out opportunities and new technologies & solutions that could benefit IBM
Work Experience
IT Service Manager
Cipher Publishing
2012-2018
  • The single point of contact on end to end technology for the PMO assets, infrastructure, third party services, other IBM technology delivery organisations and the client
  • Support development, implementation and delivery of technical solutions with the business solutions
  • Respond to client IT requirements as specified in the contract or Statement of Work SOW, or through the PMO contract change control process
  • Oversee and verify contractual IT cost
  • Organise and perform annual disaster recovery testing in the recovery site (Krakow)
  • Support the Business DPE and Project Executive PE in identifying growth opportunities and CTO (Cost Take Out) opportunities resulting in contract profitability
  • Own quality of IT service provided by the IT delivery organisation and responsible for tracking and reporting on service level performance
  • Participate and provide input into Client's strategy and planning in support of the PMO
  • Direct and assist teams to develop program, project, product, and business strategies and implement resulting solutions to meet contract deliverables
  • Proactively monitor the problem and change process and manage problem and change issues and alerts as needed
Work Experience
IT Service Manager
Monk
2015-2019
  • The single point of contact on end to end technology for the PMO Assets, Infrastructure, Third Party Services, other IBM technology delivery organizations, and the Client.
  • Support development, implementation, and delivery of technical solutions with the business solutions.
  • Respond to client IT requirements as specified in the contract or Statement of Work SOW, or through the PMO contract change control process.
  • Oversee and verify contractual IT cost.
  • Manage matrix of IBM IT services and drive client and 3rd IT Team LeaderParty IT resources to deliver IT services and solutions to meet the end to end client business process.
  • Support the Business DPE and Project Executive PE in identifying growth opportunities and CTO Cost Take Out) opportunities resulting in contract profitability.
  • Own quality of IT service provided by the IT delivery organization and responsible for tracking and reporting on service level performance.
  • Participate and provide input into Client's strategy and planning in support of the PMO
  • Direct and assist teams to develop program, project, product, and business strategies, and implement resulting solutions to meet contract deliverables
  • Pro-actively monitor the problem and change process and manage problem and change issues and alerts as needed
  • ITIL Foundation exam preparation in progress
  • Future task: Other ITIL exams
Work Experience
IT Service Manager at EVRY Group
Bonefete Fun
2015-2017
  • To operate, manage and monitor the IT-delivery to the customer due to contracts
  • Manage and develop one or more contracts under the set goals
  • Develop and delivery solutions as the customer's business needs increases/decreases
  • Operate, control and monitor external interaction on both tactical and operational level.
  • Act steering committee chairman for the implementation of projects.
  • Check and follow up sales and billing
  • Drive and develop the business according to set economic goals for revenue and profitability within IT
Work Experience
IT Service Manager for HR & Support Functions
Erudite
2012-2018
  • Design and implement the service for HR
  • Manage enhancements portfolio
  • Monitor service performance and cost
  • Ensure technical and functionnal consistency
pro tip icon
PRO TIP

Check the IT Service Manager job description for inspiration. Look for similarities between your employer’s values and your experience.

Action Verbs for your IT Service Manager Resume

Instead of simply mentioning your tasks, share what you have done in your previous positions by using action verbs. For example, instead of saying “Client communication”, go for “Communicated with X number of clients weekly”. Use these power words and make your application shine!

Writing a Strong Skills Section for Your IT Service Manager Resume

Checklist icon
Checklist for your IT Service Manager skills section:
  • Include all relevant skills from the job description to pass ATS;
  • Focus on skills that show your expertise;
  • List your technical skills in a clear and concise manner;
  • Leave room for transferable skills related to teamwork, communication, negotiation, and conflict management.
Top Skills for your IT Service Manager resume
HARD SKILLS

Python

Java

Javascript

SQL

GIT

HTML

MySQL

CSS

Jira

C++

SOFT SKILLS

Communication

Organisation

Analytical thinking

Creativity and innovation

Accountability

Flexibility

Eager to learn

Perseverance

Problem solving

resourcefulness

pro tip icon
PRO TIP

When picking skills to feature in your resume, make sure they'll be relevant to the position you’re applying to. The point of listing skills is for you to stand out from the competition. Stay away from repetitive, meaningless skills that everyone uses in their resumes. Or else, they’ll backfire and make you look like an average candidate.

what to write in your resume header
Checklist icon
CHECKLIST For Your IT Service Manager Resume Header
  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
pro tip icon
PRO TIP

Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your IT Service Manager resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.

The Ideal Summary for Your IT Service Manager Resume

what to write in your resume summary
Checklist icon
Mastering the summary section: Checklist
  • Mention the total years of experience you have in the field;
  • Focus on 2 to 3 of your top achievements;
  • Highlight the things that make you the best fit for the position;
  • Go for short, easy-to-read sentences to keep the recruiter’s attention.
resume Summary Formula icon
Resume Summary Formula:
Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
pro tip icon
PRO TIP

When writing a resume summary or objective, avoid first-person narrative.

Things to Include in Your IT Service Manager Resume Education Section

Checklist icon
IT Service Manager Resume Education Section Checklist:
  • Mention your highest education degree;
  • Add the duration of your course and the institution you attended;
  • List the awards you’ve received during your studies;
  • Feature your certifications if they are relevant to the position;
  • Entry-level positions: Share more about projects and classes.
certifications icon
Top Certifications for your IT Service Manager resume
certification image
IT Management Fundamentals - From IT Tech to IT Manager

The knowledge and expertise you need to know to become an IT manager and develop those skills

certification image
IT service operations and Service Desk management

Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam.

certification image
IT Troubleshooting Skill and Process Management

Screen, Train and Develop (Troubleshooting Skills and Tools): A Manager's Guide To Building a Service Desk Team

certification image
Practical IT Service Management Foundations

Learn the best practice approach that fuelled over fifty IT Service Management implementations around the world.

certification image
Risk Management for Cybersecurity and IT Managers

The management's guide to understanding Risk Management decisions in cybersecurity and information technology (IT)

pro tip icon
PRO TIP

If you hold a certain major and a minor, your majors should be mentioned first.

Formatting Your IT Service Manager Resume

What’s worse than a .docx resume? A resume with a poorly chosen format.

In general, there are three basic resume formats we advise you to stick with:

Choosing between them is easy when you’re aware of your applicant profile – it depends on your years of experience, the position you’re applying for, and whether you’re looking for an industry change or not.

The reverse-chronological resume format is just that – all your relevant jobs in reverse-chronological order. It’s great for applicants with lots of experience, no career gaps, and little desire for creativity.

When working with less experienced applicants, we suggest the functional skills-based resume format. It’s great for recent graduates or people with large career gaps. Functional skills-based resumes focus on your personality, the skills you have, your interests, and your education. Ultimately, the idea is to show you’re the perfect fit without putting too much emphasis on your work experience (or lack thereof).

If you’re in the middle or are generally looking to make your resume feel more modern and personal, go for the combination or hybrid resume format. It offers the best of both worlds by combining sections focused on experience and work-related skills and at the same time keeping space for projects, awards, certifications, or even creative sections like ‘my typical day’ and ‘my words to live by’.

IT Service Manager Resume Formatting Checklist

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

pro tip icon
PRO TIP

If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.

Additional sections for your IT Service Manager resume

In some cases, especially when it comes to entry-level positions, adding more sections beyond the usual ‘experience’, ‘skills’, and ‘education’ works well in your favor. Such additional sections will help you paint a fuller picture of who you are in the recruiter’s head.

Here’s a list of fun yet informative additional sections for your resume:

Making Your IT Service Manager Resume Creative

We know too well that recruiters go through tons of resumes every day. The worse part is, they often need to hire people for different positions and teams. So how do you make yourself stand out in such cases?

By adding a dash of creativity to your IT Service Manager resume. It can be in the form of a colorful layout, a section describing your typical day, or even a picture of your favorite book – you decide!

Just make sure that the levels of creativity match the industry, company, and position you’re applying for.

day of my life on resume   Enhancv resume section

What Makes a Great IT Service Manager Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.

Looking to build your own IT Service Manager resume?

Enhancv resume builder will help you create a modern, stand-out resume that gets results
Variety of custom sections
Hassle-free templates
Easy edits
Memorable design
Content suggestions
TRY FREE FOR 7 DAYS
Author image
Volen Vulkov
Volen Vulkov is a resume expert and the co-founder of Enhancv. He applies his deep knowledge and experience to write about career change, development, and how to stand out in the job application process.