INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Guest Relations Manager positions are at a 15% growth rate, which is faster than average. With that said, there are currently 309,800 jobs in the market right now. The total number of jobs is expected to increase by 46,200 to 356,000 in the period of 2020-30.
What’s more, the median annual wage for the Guest Relations Manager jobs was $56,590 in May 2020. The lowest 10% earned less than $33,880, and the highest 10% more than $94,770.
Our conclusion? The Guest Relations Manager job market is wide open for candidates.
Top guest relations manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
Things to remember when writing your guest relations manager experience section
Guest relations manager experience section checklist:
- Keep it short: use no more than 4-6 bullet points per position;
- Go for short, easy-to-read sentences to keep recruiters engaged;
- Focus on relevant job experience that will enhance your application;
- Describe your experience using the C-A-R (challenge, action, result) methodology;
- Ditch buzzwords and go for power words instead.
To illustrate it more clearly, we’ve collected some of the best experience section examples from real Guest Relations Manager resumes. Check them out below!
- Handle VIP guests from pre-arrival to post-departure
- Identify guests' preferences, anticipate needs with individual approche
- Treat requests and complaints in an appropriate manner
- Investigate, report and analize complaints and accidents
- Overlook operations, ensure their smooth and efficient running
- Respond to reviews, guests' comments
- Developed and implemented strategies to improve guest experience, resulting in a 30% increase in positive guest reviews on TripAdvisor and a 15% increase in repeat business.
- Trained and coached staff on service standards, resulting in a 25% improvement in guest satisfaction scores.
- Implemented guest recognition and loyalty programs, resulting in a 20% increase in guest loyalty and repeat business.
- Collaborated with other departments to resolve guest complaints and issues in a timely and effective manner, resulting in a 95% resolution rate within 24 hours.
- Oversaw a team of 20 staff members, including front desk agents, concierge, and bellhops, ensuring high performance and productivity.
- Implemented new training and development programs for staff, resulting in a 20% improvement in guest satisfaction scores and a 15% increase in upsell revenue.
- Developed and implemented new check-in and check-out procedures, resulting in a 25% reduction in wait times and an increase in guest satisfaction scores.
- Maintained high levels of occupancy and revenue by implementing effective yield management strategies and collaborating with sales and marketing teams.
- Increased guest satisfaction by 25% by implementing a new training program for front office staff
- Managed a team of 10 guest relations agents to ensure efficient and effective service delivery
- Resolved guest complaints promptly and effectively resulting in a 30% reduction in negative reviews
- Collaborated with other departments to identify and address customer service issues
- Developed and implemented SOPs to improve guest experience
- Increased guest satisfaction by 20% by implementing new procedures for front office staff
- Managed a team of 15 front office staff to ensure efficient and effective service delivery
- Achieved a 90% occupancy rate through effective management of room availability and pricing
- Developed and implemented training programs for front office staff to improve customer service skills
- Created and managed departmental budget to maximize revenue and minimize costs
- Assisted in increasing guest satisfaction by 20% by implementing new training programs for front office staff
- Managed a team of 5 guest relations agents to ensure efficient and effective service delivery
- Assisted in resolving guest complaints promptly and effectively resulting in a 20% reduction in negative reviews
- Assisted in developing and implementing SOPs to improve guest experience
- Assisted in collaborating with other departments to identify and address customer service issues
PRO TIP
Make sure to relate your experience to your job description, but never lie. That’s not tolerated and will show up in the face-to-face interview later on.
Action verbs for your guest relations manager resume
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The Best Way to Write Your Guest Relations Manager Resume’s Skills Section
Guest relations manager resume: skills section checklist
- Scan the job advert for keywords worth including in your resume;
- List both hard and transferable skills;
- Leave room for discussion: include some of your skills in other sections of your resume;
- Focus on skills that prove your expertise and leave the irrelevant ones behind.
Top skills for your guest relations manager resume
Basic Finance
Physical Stregth and Coordination
Knowledge of Food Safety
Hygene
Speed and Agility
Basic Medical Care
Patience
Multitasking
Listening
Attention to details
Communication
Memorization
PRO TIP
When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.
Recommended Reads:
Guest relations manager resume header: tips, red flags, and best practices
Checklist for your guest relations manager resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
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PRO TIP
Some companies, states, and countries have policies about identifying information like photos on your Guest Relations Manager resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.
Writing a strong guest relations manager resume summary
Guest relations manager resume summary checklist:
- Mention your position and total years of experience in the field;
- Highlight 1-2 of your top achievements;
- Go for shorter sentences and keep them to the point – don’t include anything that doesn’t support your application;
- Add 2-4 keywords present in the job description.
Resume summary formula:
PRO TIP
You’re not going to get hired simply because of a good summary or objective. However, your recruiter can bump you up in front of similarly experienced candidates who didn’t demonstrate such passion and drive.
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Adding education, courses, and certifications to your guest relations manager resume
Education section tips and tricks.
- Add info about your highest degree level, incl. year of graduation, place of study, and degree subject;
- Mention some education-related awards you’ve received;
- Share a bit more about your certifications (if they are relevant);
- Entry-level applicants: Tailor your education section by including classes that are relevant to the position you’re applying for.
Top certifications for your guest relations manager resume
The Project Management Course: Beginner to PROject Manager
The Complete Course for becoming a Successful Project Manager
Public Relations: Media Crisis Communications
Public Relations: You can shape and control your media messages at the worst possible times.
Introduction to International Relations
International Relations for beginners: history, theories, states, sovereignty, war, peace, int. organisations, economy
Great Product Manager: Product Management by Microsoft's PM
Become a Great Product Manager! Land your dream job with Microsoft's Senior Product Manager. Free CV review included!
Become a Product Manager | Learn the Skills & Get the Job
The most complete course available on Product Management. 13+ hours of videos, activities, interviews, & more
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PRO TIP
There are dozens of certifications that you can claim as a Guest Relations Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
The best format for your guest relations manager resume
Choosing the right format for your resume might seem difficult, regardless of whether you’re a newbie or a master. In short, there are three basic resume formats for you to choose from:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
The choice you make depends on your level of experience and the company you’re applying for.
The reverse-chronological resume format is great for you if you have at least 10 years of experience, no employment gaps, and are not looking for a career change. Here, you are expected to list all your previous jobs in a reverse-chronological format, starting from your most recent position and going back to the oldest one. It’s perfect for experienced individuals who are looking for a straightforward way to highlight their expertise.
The functional skills-based resume format, on the other hand, is great for recent graduates or professionals with large employment gaps. It focuses on skills and education, rather than experience. This makes it ideal for showing you’re the right fit without putting too much emphasis on your lack of (relevant) experience.
If you’re looking for something a bit more creative, go for the combination resume format. It’s a mix of the reverse-chronological and the functional skills-based formats, which makes it ideal for all types of applicants. What’s more, it’s considered modern and innovative, and isn’t this what you want your application to feel like anyway?
After choosing the right format for your Guest Relations Manager resume, it’s time to perfect the layout and style.
- Go for traditional 1-inch resume margins;
- Choose a simple resume font, sized 10-12p;
- Make sure that the length of your resume matches your applicant profile: try to fit in a one-page template; two-page templateare suitable only for candidates with over 10 years of experience.
- Save your resume in PDF to avoid issues around formatting and unauthorized editing.
Looking for more ways to make your application stand out? Read this article!
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PRO TIP
If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.
Other sections to include in your resume
Depending on the type of company, your position, and your general desire to experiment and showcase your creative side, you might want to add some additional sections to your resume. Some examples include:
Creating a memorable guest relations manager resume
You want your resume to put you in front of other candidates even when the competition is high, right? Right!
One of the easiest ways to do this is by adding a drop or two of creativity. You can choose a colorful and out-of-the-box template, or maybe even put a ‘what my typical days look like’ section at the bottom of your resume
It’s totally up to you. Just make sure to match the level of creativity to the industry, the position, and the company.
What Makes a Great Guest Relations Manager Resume: Key Takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
