INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Reservations Manager positions are at a 15% growth rate, which is faster than average. With that said, there are currently 309,800 jobs in the market right now. The total number of jobs is expected to increase by 46,200 to 356,000 in the period of 2020-30.
What’s more, the median annual wage for the Reservations Manager jobs was $56,590 in May 2020. The lowest 10% earned less than $33,880, and the highest 10% more than $94,770.
Our conclusion? The Reservations Manager job market is wide open for candidates.
Top reservations manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
Writing a job-winning experience section: Reservations Manager resume edition
Reservations manager resume experience section: dos and don'ts
- List 4-6 bullet points per position;
- Include only relevant job experience;
- Make sure to highlight your strongest skills by focusing on the challenges you’ve faced and the results you’ve achieved;
- Don’t use buzzwords that carry no meaning;
- Don’t share confidential information about your previous employers.
If you prefer to be led by example, check out some great Reservations Manager resume experience section snippets below!
- Overlooking the Reservation Department’s operations and visa process
- Tracking the volume of calls received as well as goals of calls handled
- Making sure that the correspondence team is handling the guest quires according to the company standards
- Decideing when new projects or procedures need to be changed / implemented
- Full knowledge about rate and packages configuration
- Working very close to the Revenue director in configuring rates for the hotel and responsible for the packages' configuration
- Applying selling strategies based on the demand movement in coordination with the Revenue and Sales teams
- Overlooking the trainings of the team members and ensure all required trainings are taking place
- Joined from Pre- Opening team as a Front office Manager
- Handled team of 20 Employees
- Increased revenue by 25% through identifying cross-sell opportunities and implementing new sales strategies.
- Implemented quality control measures resulting in a 20% increase in customer satisfaction.
- Developed and delivered sales training programs to improve efficiency and sales performance, resulting in a 15% increase in sales productivity.
- Worked with marketing team to develop and launch new product offerings, resulting in a 10% increase in overall sales.
- Managed team of 5 reservations agents and 3 sales agents, providing guidance, support, and training to improve performance and customer service.
- Reduced booking errors by 30% through implementation of new reservation system and training for agents.
- Improved customer satisfaction by 25% through implementation of new customer service processes.
- Implemented new upsell strategies resulting in a 20% increase in revenue.
- Managed team of 8 reservations agents, providing support, guidance, and training to improve performance and customer service.
- Increased room bookings by 15% through strategic rate management and competitor analysis.
- Achieved 95% customer satisfaction rate through delivering personalized and warm reservation experiences.
- Reduced training time for new Reservation Agents by 20% through developing an onboarding program.
- Implemented an efficient performance management system resulting in a 25% increase in team productivity.
- Collaborated with the Revenue Executive to prepare and present data for the budgeting process.
- Created and documented records for quarterly objectives, job discussions, and performance management.
- Implemented new communication processes, resulting in 30% faster response times to guest inquiries.
- Led a team of 3 Reservation Agents to achieve 100% occupancy rate during peak season.
- Developed a training program that resulted in a 25% reduction in errors in reservations and bookings.
- Increased upselling of room upgrades by 20% through training and coaching of Reservation Agents.
- Maintained accurate and up-to-date records of reservations and occupancy rates.
- Collaborated with the Sales team to create packages and promotions that increased revenue by 10%.
PRO TIP
The person reading your Reservations Manager resume will be busy, make sure you never waste their time with fluff.
Action verbs for your reservations manager resume
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An impressive skills section for your reservations manager resume
Writing a skills section that stands out:
- Check the job advert for keywords that you can use: this will help you pass ATS;
- Focus on relevant and valuable skills that will support your application;
- Make sure to include both hard and technical skills, leaving soft skills for other sections of your Reservations Manager resume;
- Don’t list skills you don’t have.
Top skills for your reservations manager resume
Basic Finance
Physical Stregth and Coordination
Knowledge of Food Safety
Hygene
Speed and Agility
Basic Medical Care
Patience
Multitasking
Listening
Attention to details
Communication
Memorization
PRO TIP
Add a Talent Section to your resume, where you can pick your top 3 soft skills and describe how you used them to complete a project or balance departmental communication.
Recommended reads:
Reservations manager resume header: tips, red flags, and best practices
Checklist for your reservations manager resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
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PRO TIP
Include a link to your portfolio in your Reservations Manager resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.
The reservations manager resume summary: Tips and tricks
Making a strong first impression.
- Keep your summary section short and easy to read; avoid long sentences;
- Highlight your total years of experience in the field;
- Mention 1-2 of your biggest achievements and strengths;
- Add a couple of keywords from the job advert.
Resume summary formula:
PRO TIP
Your summary section should act as a professional taster. Use it wisely. Effectively convey your professional profile and let the hiring manager know that if they hire you, they won’t be disappointed. Make sure to include keywords from the job description too! Elaborate on your abilities further in your experience section. Again, cater to the job description.
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Reservations manager resume: a strong education section
What to include in your education section:
- Your highest education degree (incl. major, duration, name of institution);
- A bit more about the certifications you’ve got (if they are relevant to what you’re applying for);
- Some extracurricular activities that have helped you develop and strengthen your skills;
- If you’re an entry-level applicant: Relevant courses and projects.
Top certifications for your reservations manager resume
The Project Management Course: Beginner to PROject Manager
The Complete Course for becoming a Successful Project Manager
Great Product Manager: Product Management by Microsoft's PM
Become a Great Product Manager! Land your dream job with Microsoft's Senior Product Manager. Free CV review included!
The Complete Finance Manager Course 2022
Financial Management, ERP systems, Accounting, Capital budgeting, Presentation design, Management, and Negotiation
Become a Product Manager | Learn the Skills & Get the Job
The most complete course available on Product Management. 13+ hours of videos, activities, interviews, & more
Football Manager: become a Master Manager
Being a good Football Manager isn't easy. Failing isn't fun... This course gives you all the tools the become a legend!
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PRO TIP
If you hold a certain major and a minor, your majors should be mentioned first.
Reservations Manager Resume: How to Choose the Right Format
The content of your resume is necessary for showcasing your expertise, skills, and education. Great formatting, on the other hand, is essential for highlighting your attention to detail, creativity, and ability to stand out.
There are three basic resume formats to choose from:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
Which one of these you choose depends on a couple of things, but most importantly: the industry and your level of experience.
The reverse-chronological resume format, for example, is great if you’re a Reservations Manager with many years of experience and no career gaps. It doesn’t really matter if your company of choice is a multinational corporation or an early-stage startup – this resume format is considered to be a safe bet.
If you’re someone with little or no experience, however, we advise you to go for a functional skills-based resume format. It focuses on skills, competencies, and education, rather than experience. This makes it great for entry-level applicants, career changers, and graduate students.
And if you’re tired of traditional formats and want to go over the top when it comes to your application, the combination or hybrid resume format is here to help. Here, you can focus on both your experience and your skills, there’s even space for you to highlight your most spectacular personality traits. If you want to give a modern feel to your Reservations Manager resume, this resume format is just what you need. Add a ‘my life philosophy’ section for additional bonus points!
Looking for ways to perfect your Reservations Manager resume layout and style?
- Don’t risk it: choose standard 1-inch resume margins;
- Go for traditional resume fonts (sized 10-12p);
- Match the length of your Reservations Manager resume with your years of experience – choose a one-page template if you’ve got less than 10 years of experience; otherwise, opt for a two-page resume;
- To be on the safe side, save your resume in PDF. This will help you avoid formatting issues and unauthorized editing.
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PRO TIP
Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Reservations Manager resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.
Your reservations manager resume: Other sections to include
Tired of resumes that focus only on your professional side? Want to show you’re an actual human being with a real personality that goes beyond your work experience? Then add some other sections to your Reservations Manager resume!
Depending on the industry, company, and position, you can go for a more creative or less creative approach. Choose 1-2 of the following:
Making your reservations manager resume shine
In a pile of boring black and white resumes, a creative Reservations Manager application feels like a breath of fresh air. And trust us, recruiters love this.
There are two ways to add a splash of creativity to your resume. You can either go for a creative layout (bright colors, modern fonts, etc.) or add some creative sections (e.g. ‘what my typical day looks like’).
It’s up to you! Just make sure to keep the position, company, and industry in mind. Otherwise, you risk going over the top. And that’s not always a good idea.
What makes a great reservations manager resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
