Average resume stats for your industry
Words
387
Pages length
1.9 p
Job titles per resume
4.4
Bullet points per job title
11.1
Experience
8.1 years
Top Skills for It Service Delivery Manager resume
HARD SKILLS
  • Python
  • Java
  • Javascript
  • SQL
  • GIT
SOFT SKILLS
  • Communication
  • Organisation
  • Analytical thinking
  • Creativity and innovation
  • Accountability
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Resume Background
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INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, IT Service Delivery Manager positions are at a 11% growth rate, which is faster than average. With that said, there are currently 482,000 jobs in the market right now. The total number of jobs is expected to increase by 52,700 to 534,700 in the period of 2020-30.

What’s more, the median annual wage for the IT Service Delivery Manager jobs was $151,150 in May 2020. The lowest 10% earned less than $90,430, and the highest 10% more than $208,000.

Our conclusion? The IT Service Delivery Manager job market is wide open for candidates.

Top IT Service Delivery Manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a IT Service Delivery Manager resume experience section

IT Service Delivery Manager Resume’s Job Experience Checklist:

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  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real IT Service Delivery Manager resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
IT Service Delivery Manager
Bravura Combo
2017-2020
Work Experience
IT Service Delivery Manager
Bonefete Fun
2015-2017
  • Developing and improving an internal IT Site Mobilisation Team responsible for mobilising over 300 construction sites and offices across 6 companies each year
  • 5 direct reports
  • Development and delivery of team strategy and customer engagement
  • Maintaining and maturing customer relationships up to board level and overall customer satisfaction at all levels with all stakeholders
  • Management of key communications suppliers
  • Service Improvement
  • High priority incident ownership and management
  • Budget management and adherance
Work Experience
IT Service Delivery Manager
Littel Group
2019-2021
  • Complete monthly, quarterly, and annual compliance checklists that track compliance with the account to meet client servicing requirements
  • Serve as the point person to update and track risk and audit findings
  • Analyzed and reported on incident trend data to identify and eliminate root causes
  • Initiated actions to fix potential interruptions to service identified during proactive and trend analysis of the infrastructure
  • Led and facilitated post-mortem investigations into high impact faults
  • Implement relevant policies, processes and procedures and monitor adherence so that business can carry out work in a controlled manner
  • Inform management on relevant innovations and best practices that contributes to the continuouity of the business
  • Recommend procedural and system upgrade to improve system and operations performance
PRO TIP
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Show off real numbers that display your accomplishments in past roles. Instead of listing out your responsibilities as IT Service Delivery Manager, talk about the measurable impact you made to their business. Did you boost their revenue? Increase customer retention? Mention your proudest points on your resume.

Action Verbs for your IT Service Delivery Manager Resume

At Enhancv, we went through countless IT Service Delivery Manager resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

IT Service Delivery Manager Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

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  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your IT Service Delivery Manager resume
HARD SKILLS
  • Python
  • Java
  • Javascript
  • SQL
  • GIT
  • HTML
  • MySQL
  • CSS
  • Jira
  • C++
SOFT SKILLS
  • Communication
  • Organisation
  • Analytical thinking
  • Creativity and innovation
  • Accountability
  • Flexibility
  • Eager to learn
  • Perseverance
  • Problem solving
  • resourcefulness
PRO TIP
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When picking skills to feature in your resume, make sure they'll be relevant to the position you’re applying to. The point of listing skills is for you to stand out from the competition. Stay away from repetitive, meaningless skills that everyone uses in their resumes. Or else, they’ll backfire and make you look like an average candidate.

what to write in your resume header

CHECKLIST For Your IT Service Delivery Manager Resume Header

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  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
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Include a link to your portfolio in your IT Service Delivery Manager resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.

IT Service Delivery Manager Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your IT Service Delivery Manager resume summary:

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  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
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Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
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Your summary section should act as a brief but informative introduction to your experience section. In this section you should go into more depth about what you have done, and how you did it.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your IT Service Delivery Manager resume

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IT Management Fundamentals - From IT Tech to IT Manager
The knowledge and expertise you need to know to become an IT manager and develop those skills
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IT service operations and Service Desk management
Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam.
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IT Service management: develop SLA, Service catalog, OLA
Align IT management with business strategy by clear and concise PBA, SLA, Service Catalog and OLA
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Agile Crash Course: Agile Project Management; Agile Delivery
Get Agile Certified & Learn about the key and most important concepts and tools of Agile Project Management (Scrum)
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The Project Management Course: Beginner to PROject Manager
The Complete Course for becoming a Successful Project Manager
PRO TIP
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There are dozens of certifications that you can claim as a IT Service Delivery Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

IT Service Delivery Manager Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

IT Service Delivery Manager Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
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If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your IT Service Delivery Manager resume:

IT Service Delivery Manager Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your IT Service Delivery Manager resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great IT Service Delivery Manager Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-25

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