INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, IT Service Delivery Manager positions are at a 11% growth rate, which is faster than average. With that said, there are currently 482,000 jobs in the market right now. The total number of jobs is expected to increase by 52,700 to 534,700 in the period of 2020-30.
What’s more, the median annual wage for the IT Service Delivery Manager jobs was $151,150 in May 2020. The lowest 10% earned less than $90,430, and the highest 10% more than $208,000.
Our conclusion? The IT Service Delivery Manager job market is wide open for candidates.
Top IT service delivery manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
How to write the perfect IT service delivery manager resume experience section
It service delivery manager experience section: checklist
- List your positions in chronological or reverse-chronological order;
- Go for 4-6 bullet points;
- Add only relevant work experience;
- Include information about the challenges you’ve faced, the actions you’ve taken, and the results you’ve achieved;
- Use action verbs instead of filler words.
We’ve selected some of the top IT Service Delivery Manager resumes made using the Enhancv platform to illustrate what a great experience section looks like. Use them as inspiration when building your own resume:
- Developing and improving an internal IT Site Mobilisation Team responsible for mobilising over 300 construction sites and offices across 6 companies each year
- 5 direct reports
- Development and delivery of team strategy and customer engagement
- Maintaining and maturing customer relationships up to board level and overall customer satisfaction at all levels with all stakeholders
- Management of key communications suppliers
- Service Improvement
- High priority incident ownership and management
- Budget management and adherance
- Complete monthly, quarterly, and annual compliance checklists that track compliance with the account to meet client servicing requirements
- Serve as the point person to update and track risk and audit findings
- Analyzed and reported on incident trend data to identify and eliminate root causes
- Initiated actions to fix potential interruptions to service identified during proactive and trend analysis of the infrastructure
- Led and facilitated post-mortem investigations into high impact faults
- Implement relevant policies, processes and procedures and monitor adherence so that business can carry out work in a controlled manner
- Inform management on relevant innovations and best practices that contributes to the continuouity of the business
- Recommend procedural and system upgrade to improve system and operations performance
PRO TIP
Show off real numbers that display your accomplishments in past roles. Instead of listing out your responsibilities as IT Service Delivery Manager, talk about the measurable impact you made to their business. Did you boost their revenue? Increase customer retention? Mention your proudest points on your resume.
Action verbs for your IT service delivery manager resume
Recommended reads:
It service delivery manager resume: how to write a strong skills section
The ultimate IT service delivery manager skills section checklist:
- Balance between all kinds of hard skills – technical, analytical, etc.
- When it comes to technical skills, match them to the job description;
- Add keywords present in the job advert to pass ATS;
- Don’t forget to list transferable skills such as communication, teamwork, work ethic, and presentation skills.
Top skills for your IT service delivery manager resume
Python
Java
Javascript
SQL
GIT
HTML
MySQL
CSS
Jira
C++
Communication
Organisation
Analytical thinking
Creativity and innovation
Accountability
Flexibility
Eager to learn
Perseverance
Problem solving
resourcefulness
PRO TIP
When picking skills to feature in your resume, make sure they'll be relevant to the position you’re applying to. The point of listing skills is for you to stand out from the competition. Stay away from repetitive, meaningless skills that everyone uses in their resumes. Or else, they’ll backfire and make you look like an average candidate.
Recommended reads:
It service delivery manager resume header: Tips, red flags, and best practices
Checklist for your IT service delivery manager resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
Recommended reads:
PRO TIP
Include a link to your portfolio in your IT Service Delivery Manager resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.
It service delivery manager resume summary: things to include and things to avoid
Job-winning IT service delivery manager resume summary checklist:
- Mention your total years of experience in the field;
- Highlight one or two of your top achievements;
- Avoid getting into too much detail – you’ll do that in the experience section;
- Focus on short sentences that are easy to read and add value to your application.
Resume summary formula:
PRO TIP
Your summary section should act as a brief but informative introduction to your experience section. In this section you should go into more depth about what you have done, and how you did it.
Recommended reads:
Highlighting education, courses, and certifications in your IT service delivery manager resume
Education section checklist:
- What? Where? What’s the result? Answer these questions when mentioning education and courses on your resume;
- Give preference to courses and degrees that are relevant to the job position;
- Be honest! Some recruiters love checking with colleges and universities to see if you’ve really been enrolled in them;
- Share more about certifications that have helped you turn into a professional, and mention the bodies that have issued them.
Top certifications for your IT service delivery manager resume
IT Management Fundamentals - From IT Tech to IT Manager
The knowledge and expertise you need to know to become an IT manager and develop those skills
IT service operations and Service Desk management
Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam.
IT Service management: develop SLA, Service catalog, OLA
Align IT management with business strategy by clear and concise PBA, SLA, Service Catalog and OLA
Agile Crash Course: Agile Project Management; Agile Delivery
Get Agile Certified & Learn about the key and most important concepts and tools of Agile Project Management (Scrum)
The Project Management Course: Beginner to PROject Manager
The Complete Course for becoming a Successful Project Manager
Recommended reads:
PRO TIP
There are dozens of certifications that you can claim as a IT Service Delivery Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
It service delivery manager resume format 101
If a couple of years ago IT Service Delivery Manager resumes could be text files with no graphic elements, today’s recruiters need a bit more to remember you.
And yet, you can still choose between three basic resume formats:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
But when it comes to choosing the right format for your IT Service Delivery Manager resume, there are two factors to keep in mind: your experience and whether you’re looking for an industry change.
The reverse-chronological format is the most common one. That being said, it gives recruiters exactly what they’re used to in terms of order and information. However, it’s not suitable for applicants with employment gaps or not enough experience.
We at Enhancv suggest the functional skills-based resume format for people with limited work experience who find reverse-chronological resumes irrelevant. This format showcases the applicant’s most significant accomplishments, skills, and strengths.
Don’t miss our resume format checklist:
- Go for a traditional easy-to-read resume font sized 10-12p;
- Don’t risk it: choose standard 1-inch resume margins;
- Make sure your IT Service Delivery Manager resume fits in one to two pages;
- Save your resume in PDF to avoid having it edited by someone else.
Looking for more tips? Check out our job-winning guide for crafting a resume that gets you remembered!
Recommended reads:
PRO TIP
If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.
Other sections for your IT service delivery manager resume
If the position you’re applying for allows for that, you can include some non-traditional sections in your resume. This will add a bit more depth to your application and will also give the hiring manager a better idea of who you are as a person.
Some ideas include:
An IT service delivery manager resume recruiters would love
You’ve drafted an amazing IT Service Delivery Manager resume, but are still not sure whether it will make a strong first impression? After all, recruiters go over tens of resumes each day, right?
Right! And the recipe for getting their attention includes a dash of creativity.
What’s more, a creative resume is perfect for adding your personality to the mix. For example, you could mention your favorite books, quotes, movies, or even what your day usually looks like.
Regardless of what you choose, make sure your levels of creativity match the industry, the company, and the position. Otherwise, your resume might look silly and inapt.
What makes a great IT service delivery manager resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
