INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, IT Support Manager positions are at a 11% growth rate, which is faster than average. With that said, there are currently 482,000 jobs in the market right now. The total number of jobs is expected to increase by 52,700 to 534,700 in the period of 2020-30.
What’s more, the median annual wage for the IT Support Manager jobs was $151,150 in May 2020. The lowest 10% earned less than $90,430, and the highest 10% more than $208,000.
Our conclusion? The IT Support Manager job market is wide open for candidates.
Top IT support manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
Writing a memorable experience section: IT support manager resume edition
Checklist: Ways to make your experience section stand out
- Find balance: use 4-6 bullet points per position;
- Include positions that are relevant to the job you’re applying for;
- Use action verbs when describing your responsibilities and results;
- Highlight your achievements by adding numbers to them (e.g. instead of saying “achieved a steady increase in…”, say “achieved an X% increase in…”);
- Prove that you’re willing to work hard, both individually and in a team.
We’ve gathered the most impressive IT Support Manager experience sections from real Enhancv resumes. Check them out for some additional inspiration!
- In charge of Supporting & Assisting Employees and Students in 10 branches across the country
- Manging all incidents and requests to resolution in coordination of the service desk
- Provide escalated support for hardware,software and network connectivity issues
- Draw up detailed plans for IT services using best practices and ITIL methods
- Build relationships with stakeholders
- Ensure smooth operations of the service desk department
- Liaises with the third-party vendors
- Assessed the technical needs and satisfaction of staff & clients
- Assisted with IT equipment sourcing and handled the Budget
- Identified gaps in the support process and amending it accordingly
- Handled my teams requests across Levant, Africa & Dubai
- Led a team of 8 internal IT support staff and ensured timely resolution of tickets to meet SLAs
- Implemented new ITIL-based incident management process which resulted in a 25% reduction in average resolution time
- Collaborated with external Infrastructure suppliers and managed relationships with key vendors to maintain service level agreements
- Reduced downtime by 30% by implementing regular system upgrades and maintenance tasks
- Coached and mentored team members to improve their technical skills and performance
- Managed IT budget of £500k per year and achieved cost savings of 10% through vendor negotiation and contract renegotiation
- Managed a team of 5 IT support staff and ensured timely resolution of tickets to meet SLAs
- Implemented new remote support tool which improved first call resolution rate by 20%
- Managed IT projects such as Windows 10 migration, Office 365 implementation, and Wi-Fi upgrade
- Reduced hardware and software costs by 15% by implementing a software license management tool
- Developed and delivered IT training sessions for end-users to improve their knowledge and skills
- Maintained IT inventory and asset management system to ensure accuracy of hardware and software records
- Oversaw a team of 15 IT staff members, providing guidance and support as needed.
- Implemented new IT policies and procedures, resulting in a 25% decrease in system downtime and an increase in overall efficiency.
- Developed and executed an IT strategy to improve system performance and security, resulting in a 30% reduction in system vulnerabilities.
- Provided third-line support for all networking components and infrastructure, resolving over 100 technical issues per month.
- Maintained regular backups and disaster recovery procedures, ensuring business continuity in the event of a system failure.
- Managed IT hardware and software assets, ensuring accurate documentation and inventory tracking.
- Implemented a new helpdesk system, resulting in a 40% reduction in response time to user requests.
- Developed and executed a training program for new employees, resulting in a 50% decrease in IT-related onboarding issues.
- Oversaw the maintenance and upgrades of 500+ workstations and servers, resulting in a 30% decrease in hardware failure rates.
- Developed and implemented a disaster recovery plan, resulting in 100% data recovery in the event of a system failure.
- Managed IT hardware and software assets, ensuring accurate documentation and inventory tracking.
- Provided third-line support for all networking components and infrastructure, resolving over 200 technical issues per month.
PRO TIP
Don't make the same mistake everyone else does. What we mean is, don't list your IT Support Manager job responsibilities instead of your achievements. Recruiters know what you do. They want to know what kind of difference you can bring to their company. Focus on what you've accomplished.
Action verbs for your IT support manager resume
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It support manager resume: Crafting a strong skills section
Do this if you want to make your skills section stand out.
- Check the job advert for keywords and add them to your skills section to pass ATS;
- List only skills that are relevant to the position to keep the hiring manager focused;
- Balance between hard, soft, and technical skills;
- Elaborate on some of your strongest skills in other sections of your IT Support Manager resume, e.g. the experience section or your resume’s summary.
Top skills for your IT support manager resume
Python
Java
Javascript
SQL
GIT
HTML
MySQL
CSS
Jira
C++
Communication
Organisation
Analytical thinking
Creativity and innovation
Accountability
Flexibility
Eager to learn
Perseverance
Problem solving
resourcefulness
PRO TIP
Avoid getting sidetracked by Applicant tracking software by including a tech skills' section matching the job description and your own qualifications.
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It support manager resume header: tips, red flags, and best practices
Checklist for your IT support manager resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
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PRO TIP
Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your IT Support Manager resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.
How to write an inspiring IT support manager resume summary
Checklist: Writing a resume summary that makes you stand out
- Keep it short and use well-structured sentences;
- Mention your total years of experience in the field and your #1 achievement;
- Highlight your strengths and relevant skills;
- Add keywords from the company’s website or the job description.
Resume summary formula:
PRO TIP
Read the job description carefully and understand what the hiring company is exactly looking for. After that, write your summary accordingly while highlighting your potential and ability to be the best at that job.
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Making the education section of your IT support manager resume stand out
Education section checklist for your IT support manager resume:
- List your highest education degree: including your major, year of graduation, and the institution you attended;
- Highlight the extracurricular activities that have helped you gain additional expertise;
- Share more about the certifications you’ve got, especially if they are relevant to the job position;
- Entry-level applicants: Mention relevant courses and projects.
Top certifications for your IT support manager resume
Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT
IT Support and Service Desk jobs -Crash Course for Beginners
Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1
IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support
Desktop Support IT Support IT Fundamentals Training Course
Desktop Support IT Support IT Fundamentals Training Course Technical Support Fundamentals desktop support technician
Complete IT Support Specialist Course: IT Foundations
IT Support Foundations: Learn the skills equivalent to an associates in this series and qualify for an entry level job
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PRO TIP
There are dozens of certifications that you can claim as a IT Support Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
It support manager resume: formatting tips & tricks
Which came first: the hen or the egg? This question reminds us of the thing our resume experts hear most often in their job – which comes first: the content or the format? Well, we advise you to pick the format first and then go on with drafting your resume’s content.
And how do you choose a resume format? Well, based on your applicant profile. In general, there are three basic resume formats for you to choose from:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
Let’s look at each one of them in more detail:
The reverse-chronological resume format is quite straightforward. Here, you describe all your previous jobs in a reverse-chronological form, meaning your latest job comes first. This resume format is great for people with lots of experience and skills who don’t have any career gaps.
If you are a recent graduate or don’t really have much experience in the industry you’re applying for, go for the functional skills-based resume format. This format focuses on skills and character traits, rather than experience. It makes the hiring manager realize you’re the perfect fit for the role without putting too much emphasis on your work history.
And if you’re looking for something a bit more intriguing and exciting, check out the hybrid resume format. It’s a combination of the reverse-chronological and functional skills-based formats, which makes it great for all types of job-seekers. The hybrid resume allows you to showcase both your professional experience and your skills, education, and additional qualifications. If you’re feeling creative, add a separate section about your typical day or life philosophy.
Our top style and layout resume format tips:
- Go for a standard 12p resume font;
- Choose 1-inch resume margins for a professional and easy-to-read feel;
- ry your best to fit your resume in a one-page template. If you’re a professional with over 10 years of relevant experience, having a two-page resume is also fine;
- Make sure to save your resume as PDF – this will help you avoid unwanted editing and formatting issues.
Read this: How to make your resume stand out
Recommended reads:
PRO TIP
If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.
Other sections that’ll look good on your IT Support Manager resume
Do you want to move beyond the traditional skills, education, and experience section? Easy-peasy!
Just choose one or two additional sections to help recruiters get a fuller picture of who you are, both as a person and as a professional:
Adding a splash of creativity to your IT support manager resume
Boring resumes are no longer an option if you’re looking to impress recruiters.
And no matter whether you’re looking to give your old resume a new life or want to start building a new one from scratch, being at least moderately creative is always a good idea. Do this by adding a ‘favorite books’ section or even a pie chart of what your typical day looks like.
What makes a great IT support manager resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
