5 Front Office Medical Assistant Resume Examples & Guide for 2023

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Top Front Office Medical Assistant sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers & results)
  • Relevant skills
  • Education
  • Certifications

How to write a Front Office Medical Assistant resume experience section

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Front Office Medical Assistant Resume Experience Section: Dos and Don'ts
  • List 4-6 bullet points per position;
  • Include only relevant job experience;
  • Make sure to highlight your strongest skills by focusing on the challenges you’ve faced and the results you’ve achieved;
  • Don’t use buzzwords that carry no meaning;
  • Don’t share confidential information about your previous employers.

Check out the examples below when building your experience section. They will help you stand out!

Work Experience
Front Office Medical Assistant
ABC Medical Clinic
2019-06 2022-01
  • Managed front desk operations, including answering phones, scheduling appointments, and greeting patients with a warm and friendly demeanor.
  • Maintained accurate patient records and ensured that patient information was up to date.
  • Consistently achieved a high level of patient satisfaction through attentive service and effective problem-solving.
  • Trained new front desk staff on office policies and procedures, resulting in a more efficient and effective team.
  • Implemented new patient intake process, resulting in a 20% increase in efficiency and patient satisfaction.
  • Collaborated with medical staff to ensure that patient needs were met and appointments were scheduled appropriately.
  • Received Employee of the Month award twice for outstanding performance and dedication to patient care.
Work Experience
Administrative Medical Assistant
XYZ Healthcare
2018-01 2019-05
  • Assisted in patient care, including taking vitals, collecting patient histories, and preparing exam rooms.
  • Managed front desk operations, including answering phones, scheduling appointments, and verifying insurance coverage.
  • Maintained accurate patient records and ensured that patient information was up to date.
  • Worked collaboratively with medical staff to provide exceptional patient care and ensure patient needs were met.
  • Developed and implemented a new patient intake process, resulting in a 15% increase in efficiency and patient satisfaction.
  • Received recognition from supervisor for exceptional customer service and team collaboration.
Work Experience
Front Office Medical Assistant
ABC Medical Center
01/2019 12/2020
  • Coordinated and facilitated twice daily huddle sessions, resulting in improved communication between clinical staff and more efficient patient care.
  • Ensured that all patients 'checked out' with the front desk and had all necessary documents and follow-up information, resulting in improved patient satisfaction.
  • Reviewed and acted upon tasks appropriately, managing reminders for follow-up labs and other follow-up care, resulting in increased patient compliance.
  • Reviewed patient electronic medical records prior to visit, improving efficiency and preparedness for clinical staff.
  • Obtained and maintained patient information with accuracy and within all regulatory and policy guidelines, ensuring proper documentation and patient safety.
Work Experience
Medical Assistant
DEF Health Clinic
01/2017 12/2018
  • Maintained neat, clean, and safe patient care areas, improving patient comfort and safety.
  • Assisted with patient care and operational flow by performing clinical and clerical duties within the scope of their training and applicable to the kind of practice and patient population, improving clinic efficiency.
  • Acted as chaperone to escort patients around building as needed, ensuring patient comfort and safety.
  • Reviewed patient electronic medical records prior to visit, improving efficiency and preparedness for clinical staff.
  • Obtained and maintained patient information with accuracy and within all regulatory and policy guidelines, ensuring proper documentation and patient safety.
Work Experience
Front Desk Associate/Medical Assistant
Family Medicine Clinic
01/2019 07/2022
  • Scheduled and managed appointments for up to 50 patients per day resulting in a smooth patient flow.
  • Effectively managed all phone calls and routed them to appropriate personnel resulting in timely communication.
  • Maintained accurate and up-to-date medical records in the EMR system resulting in increased efficiency and accuracy.
  • Managed inventory levels and ordered medical supplies to ensure that supplies were always well-stocked.
  • Provided routine diagnostic tests, screenings, gathered patient history, and administered vaccinations resulting in a high level of patient satisfaction.
Work Experience
Medical Assistant
Partner Practice
06/2017 12/2018
  • Took vital signs and prepared patients for exams, resulting in a smooth patient flow.
  • Assisted physicians and nurses with medical procedures resulting in high-quality patient care.
  • Communicated with patients and provided education and instruction to patients, resulting in increased patient satisfaction.
  • Performed various administrative duties including answering phones, scheduling appointments, and managing patient records.
  • Ordered and stocked medical supplies to ensure that supplies were always well-stocked.
Work Experience
Medical Receptionist
Private Practice
01/2015 05/2017
  • Greeted and checked-in up to 30 patients per day resulting in a welcoming and efficient patient experience.
  • Answered and routed phone calls to appropriate personnel resulting in timely communication.
  • Verified insurance coverage for patients and explained benefits resulting in accurate billing.
  • Maintained patient charts and answered patient questions resulting in a high level of patient satisfaction.
  • Performed various administrative duties including scheduling appointments and managing patient records.
pro tip icon
PRO TIP

In writing your Front Office Medical Assistant resume, you will no doubt want to list your previous duties - as you should. But steer clear of just listing your duties, instead of your achievements. Make your resume stand out by communicating what you have done, and not merely what the job needed you to do.

Action Verbs for your Front Office Medical Assistant Resume

When it comes to applying for a job, there’s one thing you need to remember (it’s valid for both your resume and your cover letter). Use action verbs! They give your application more depth, prove you’re able to take action, and also help you showcase your strengths!

Writing a Strong Skills Section for Your Front Office Medical Assistant Resume

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How to write a strong Front Office Medical Assistant resume skills section?
  • Make sure to include all types of skills - soft, hard, technical;
  • Focus on skills that show your expertise in the field;
  • Check the job description for keywords and make sure to add them to your resume – this will help you pass ATS;
  • Leave room for discussion – elaborate on some of your strongest skills in other sections of your resume
Top skills for your front office medical assistant resume
HARD SKILLS

Patient intake and registration

Electronic health records (EHR) management

Medical billing and coding

Vital signs measurement

Specimen collection and processing

Medical terminology

Appointment scheduling

Insurance verification

Basic pharmacology

Medical history taking

SOFT SKILLS

Excellent communication skills

Active listening

Empathy and compassion

Attention to detail

Time management

Ability to work in a fast-paced environment

Multitasking

Problem-solving

Teamwork and collaboration

Professionalism

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PRO TIP

Add a Talent Section to your resume, where you can pick your top 3 soft skills and describe how you used them to complete a project or balance departmental communication.

what to write in your resume header
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Checklist: the perfect Front Office Medical Assistant resume summary section
  • Add a couple of keywords from the job description;
  • Mention some of your most valuable skills and characteristics;
  • Highlight your top achievements (and add numbers!);
  • Use no more than 3-5 sentences to guarantee readability and keep - the hiring manager interested.
resume Summary Formula icon
Resume summary formula:
Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
pro tip icon
PRO TIP

You’re not going to get hired simply because of a good summary or objective. However, your recruiter can bump you up in front of similarly experienced candidates who didn’t demonstrate such passion and drive.

Front Office Medical Assistant Resume: Formatting Tips & Tricks

Which came first: the hen or the egg? This question reminds us of the thing our resume experts hear most often in their job – which comes first: the content or the format? Well, we advise you to pick the format first and then go on with drafting your resume’s content.

And how do you choose a resume format? Well, based on your applicant profile. In general, there are three basic resume formats for you to choose from:

Let’s look at each one of them in more detail:

The reverse-chronological resume format is quite straightforward. Here, you describe all your previous jobs in a reverse-chronological form, meaning your latest job comes first. This resume format is great for people with lots of experience and skills who don’t have any career gaps.

If you are a recent graduate or don’t really have much experience in the industry you’re applying for, go for the functional skills-based resume format. This format focuses on skills and character traits, rather than experience. It makes the hiring manager realize you’re the perfect fit for the role without putting too much emphasis on your work history.

And if you’re looking for something a bit more intriguing and exciting, check out the hybrid resume format. It’s a combination of the reverse-chronological and functional skills-based formats, which makes it great for all types of job-seekers. The hybrid resume allows you to showcase both your professional experience and your skills, education, and additional qualifications. If you’re feeling creative, add a separate section about your typical day or life philosophy.

More tips on perfecting your resume style and layout:

Read this: Ways to make your Front Office Medical Assistant resume stand out

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