5 Front Desk Supervisor Resume Examples & Guide for 2023

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Top Front Desk Supervisor sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers & results)
  • Relevant skills
  • Education
  • Certifications

How to write the perfect Front Desk Supervisor resume experience section

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Perfecting Your Front Desk Supervisor Resume Experience Section:
  • Focus on results, not responsibilities;
  • Use 4-6 bullet points per position;
  • List only positions that are relevant to what you’re applying for;
  • Include at least some form of quantitative data – it can be linked to the number of people you’ve managed or the - percentage decrease in costs that’s followed from your work - you decide;
  • Choose action verbs over buzzwords.

We’ve selected some of the top Front Desk Supervisor resumes made using the Enhancv platform to illustrate what a great experience section looks like. Use them as inspiration when building your own resume:

Work Experience
Front Desk Supervisor
ABC Hotel
06/2019 Present
  • Improved customer satisfaction ratings by 15% by implementing a new training program for front desk agents on effective communication and problem-solving skills.
  • Achieved a 10% increase in revenue by implementing suggestive selling techniques to promote room upgrades and additional amenities to guests.
  • Maintained accurate records of all financial transactions and guest accounts, resulting in zero discrepancies in the daily audit.
  • Assisted with coordinating guest experience prior to arrival, including scheduling transportation and making restaurant reservations, resulting in a 20% increase in guest satisfaction ratings for overall experience.
  • Implemented a new system for handling guest mail and messages, resulting in a 25% reduction in guest complaints about lost or misplaced items.
Work Experience
Front Desk Agent
XYZ Hotel
02/2017 05/2019
  • Consistently received positive feedback from guests, resulting in a 90% satisfaction rating on customer surveys.
  • Assisted with coordinating guest experience prior to arrival, including scheduling transportation and making restaurant reservations, resulting in a 15% increase in guest satisfaction ratings for overall experience.
  • Maintained accurate records of all financial transactions and guest accounts, resulting in zero discrepancies in the daily audit.
  • Assisted with controlling cash transactions at the front desk and maintaining complete responsibility for personal bank, resulting in zero errors or discrepancies in cash handling.
  • Processed all guest mail, messages and faxes in a timely and accurate manner, resulting in zero guest complaints about lost or misplaced items.
Work Experience
Front Desk Supervisor
MIT Medical
2019-01-01 2022-02-28
  • Improved patient flow by managing room availability and adjusting inviting patients to exam rooms.
  • Implemented new methods to interrupt providers when appointments ran longer than scheduled, resulting in a more efficient schedule.
  • Maintained accurate patient records, including vitals, allergies, medications, and medical history.
  • Reviewed and acted upon tasks, managing reminders for follow-up labs and care.
  • Escorted patients around the building and acted as chaperone as needed.
  • Maintained CPR certification and participated in site-based CPR drills.
  • Managed and trained front desk staff to ensure efficient and effective patient care.
  • Improved patient satisfaction by interacting with patients in a professional, empathetic, friendly manner consistent with each patient’s needs.
Work Experience
Front Desk Supervisor
ABC Hotel
2018-01 2022-01
  • Implemented a new guest feedback system resulting in a 25% increase in guest satisfaction ratings.
  • Trained and mentored a team of 5 front desk agents resulting in improved performance and increased efficiency.
  • Managed guest complaints and resolved issues to ensure a superior guest experience.
Work Experience
Guest Services Agent
XYZ Hotel
2015-05 2017-12
  • Achieved a 95% guest satisfaction rating based on guest feedback surveys.
  • Coordinated with housekeeping and maintenance staff to ensure rooms were ready for guests.
  • Processed guest payments and maintained accurate records of cash transactions.
Work Experience
Front Desk Agent
EFG Hotel
2013-06 2015-03
  • Increased hotel occupancy by 10% by utilizing suggestive selling techniques.
  • Maintained accurate records of guest accounts and processed guest payments.
  • Provided excellent customer service by promptly addressing guest inquiries and concerns.
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The person reading your Front Desk Supervisor resume will be busy, make sure you never waste their time with fluff.

Action Verbs for your Front Desk Supervisor Resume

Action verbs (also known as power verbs) are great for describing your achievements and responsibilities. They highlight your skills and show you’re able to take responsibility. Use these gems to make your experience section shine!

Taking Control of Your Front Desk Supervisor Resume’s Skills Section

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Writing a skills section that stands out:
  • Check the job advert for keywords that you can use: this will help you pass ATS;
  • Focus on relevant and valuable skills that will support your application;
  • Make sure to include both hard and technical skills, leaving soft skills for other sections of your Front Desk Supervisor resume;
  • Don’t list skills you don’t have.
Top skills for your front desk supervisor resume

MS Office Suite

Data Entry

Reservation Management

Point of Sale Systems

Cash Handling

Inventory Management

Phone Systems

Customer Service

Problem Solving

Upselling Techniques





Time Management


Attention to Detail


Conflict Resolution



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Add a Talent Section to your resume, where you can pick your top 3 soft skills and describe how you used them to complete a project or balance departmental communication.

what to write in your resume header
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Impressive Front Desk Supervisor resume summary checklist:
  • Point out the achievements that make you a valuable applicant;
  • Mention the total years of experience you have;
  • Highlight the things you believe make you the best fit for the position;
  • Keep it short: aim at having no more than 3-5 sentences.
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Resume summary formula:
Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
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Your summary section should act as a professional taster. Use it wisely. Effectively convey your professional profile and let the hiring manager know that if they hire you, they won’t be disappointed. Make sure to include keywords from the job description too! Elaborate on your abilities further in your experience section. Again, cater to the job description.

Formatting Your Front Desk Supervisor Resume

What’s worse than a .docx resume? A resume with a poorly chosen format.

In general, there are three basic resume formats we advise you to stick with:

Choosing between them is easy when you’re aware of your applicant profile – it depends on your years of experience, the position you’re applying for, and whether you’re looking for an industry change or not.

The reverse-chronological resume format is just that – all your relevant jobs in reverse-chronological order. It’s great for applicants with lots of experience, no career gaps, and little desire for creativity.

When working with less experienced applicants, we suggest the functional skills-based resume format. It’s great for recent graduates or people with large career gaps. Functional skills-based resumes focus on your personality, the skills you have, your interests, and your education. Ultimately, the idea is to show you’re the perfect fit without putting too much emphasis on your work experience (or lack thereof).

If you’re in the middle or are generally looking to make your resume feel more modern and personal, go for the combination or hybrid resume format. It offers the best of both worlds by combining sections focused on experience and work-related skills and at the same time keeping space for projects, awards, certifications, or even creative sections like ‘my typical day’ and ‘my words to live by’.

Front Desk Supervisor Resume Formatting Checklist

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

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