INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Hotel Assistant Manager positions are at a 9% growth rate, which is as fast as average. With that said, there are currently 322,000 jobs in the market right now. The total number of jobs is expected to increase by 28,600 to 350,600 in the period of 2020-30.
What’s more, the median annual wage for the Hotel Assistant Manager jobs was $98,890 in May 2020. The lowest 10% earned less than $56,080, and the highest 10% more than $169,930.
Our conclusion? The Hotel Assistant Manager job market is wide open for candidates.
Top hotel assistant manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
How to write an hotel assistant manager resume experience section
Hotel assistant manager resume experience: checklist
- Use either chronological or reverse-chronological format when listing your previous jobs;
- Mention only relevant positions that add value to your resume;
- Briefly state the challenges you’ve faced and how you’ve overcome them;
- Highlight the results from your efforts (for bonus points, add numbers, percentage rates, etc.);
- Forget about buzzwords! Use power verbs instead.
Use the examples below to build your own experience section!
- managing the availability and prices on all systems Online Travel Agents (extranet: Booking, Expedia, GTA, Hotelbeds)
- in charge of the website building
- managing the social media accounts
- communicating with clients and evaluating their needs and specifications
- detailed monitoring of the situation of the rooms
- supervising and motivating staff
- Detailed monitoring of the situation of the rooms
- Supervising and motivating staff
- Dealing with contractors and suppliers
- Communicating with clients and evaluating their needs and specifications
- Managing the social media accounts
- In charge of the website building
- Planning and organizing events (parties, weddings, summer camps, etc.)
- Preparation of the arrivals and determination of the status of client reservations
- Answering to reservations via e-mail correspondence and telephone to the guests, travel agents and other networks
- Managing the availability and prices on all systems Online Travel Agents (extranet: Booking, Expedia, etc.)
- Increased overall customer satisfaction ratings by 15% through implementing personalized services and anticipating customer needs
- Implemented a cost-saving initiative that reduced monthly labor expenses by 10% without compromising service quality
- Developed and implemented comprehensive training programs for new hires, resulting in a 20% reduction in staff turnover rate
- Managed a successful room occupancy rate of 95% throughout peak seasons
- Led a team of 30 staff members in maintaining high levels of customer satisfaction, resulting in a 20% increase in repeat business
- Implemented a new training program for housekeeping staff, resulting in a 30% increase in cleanliness scores on customer feedback surveys
- Managed the hotel's social media accounts, resulting in a 25% increase in engagement and a 10% increase in direct bookings
- Collaborated with the General Manager in developing and implementing cost-saving initiatives, resulting in a 5% reduction in monthly expenses
- Managed a team of 50 staff members and ensured adherence to high standards of customer service and cleanliness
- Assisted in the development and implementation of a new customer loyalty program, resulting in a 15% increase in repeat business
- Collaborated with the General Manager in developing and implementing a cost-saving initiative, resulting in a 7% reduction in monthly expenses
- Managed a successful room occupancy rate of 90% throughout peak seasons
- Increased room occupancy rate by 15% through effective revenue management strategies
- Reduced staff turnover by 25% through the implementation of employee engagement initiatives
- Implemented cost-saving measures that resulted in a 10% reduction in controllable costs
- Maintained a high standard of cleanliness and hygiene, resulting in a 95% guest satisfaction rate
- Developed and implemented a training program that increased employee productivity by 20%
- Collaborated with the Hotel Manager to develop and implement marketing strategies that resulted in a 20% increase in revenue
- Acted as General Manager in their absence and ensured that all company health and safety regulations were adhered to
- Implemented a new check-in system that reduced waiting times by 50% and improved guest satisfaction by 25%
- Developed and delivered training programs that resulted in a 90% satisfaction rate among front desk staff
- Managed room assignments to optimize occupancy rate and improve revenue by 10%
- Provided exceptional customer service to VIP guests, resulting in a 98% satisfaction rate and repeat business
- Maintained accurate financial records and handled cash and credit card transactions with 100% accuracy
- Collaborated with other hotel departments to ensure a seamless guest experience
- Planned and executed events ranging from intimate dinners to large corporate events, with a total revenue of $1.5 million annually
- Managed a team of 15 event staff, ensuring efficient and high-quality service
- Exceeded guest expectations through exceptional attention to detail and personalized service, resulting in a 95% satisfaction rate
- Developed and implemented cost-saving measures that resulted in a 15% reduction in event expenses
- Collaborated with the Executive Chef to design customized menus that catered to guest preferences and dietary requirements
PRO TIP
The person reading your Hotel Assistant Manager resume will be busy, make sure you never waste their time with fluff.
Action verbs for your hotel assistant manager resume
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Hotel assistant manager resume: The skills section!
How to write a strong hotel assistant manager resume skills section?
- Make sure to include all types of skills - soft, hard, technical;
- Focus on skills that show your expertise in the field;
- Check the job description for keywords and make sure to add them to your resume – this will help you pass ATS;
- Leave room for discussion – elaborate on some of your strongest skills in other sections of your resume
Top skills for your hotel assistant manager resume
Customer Service
Microsoft Office
Sales
Project Management
Outlook
Data entry
Mailchimp
Front Desk Software
Cash Handling
Communication
Planning and organisation
Prioritization
Efficiency
Responsibility
Problem-solving
Attention to detail
Customer service
Phone Etiquette
Discretion
PRO TIP
When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.
Recommended reads:
Hotel assistant manager resume header: tips, red flags, and best practices
Checklist for your hotel assistant manager resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
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PRO TIP
Include a link to your portfolio in your Hotel Assistant Manager resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.
A career summary for your hotel assistant manager resume
Things to include in your hotel assistant manager resume summary:
- Your total years of experience in the industry;
- 2-3 of your most remarkable achievements so far;
- How your experience relates to the position you’re applying for;
- A very brief description of your strengths.
Resume summary formula:
PRO TIP
Your summary should act as an elevator speech, briefly promoting how you will benefit the employer if hired. Pitch your strengths in the summary and expand on them in your Hotel Assistant Manager experience section. Give examples like how your work benefited each employer.
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Hotel assistant manager resume: the education section
Things to include in your resume's education section:
- Your highest education degree – including course, year of graduation, institution;
- Awards received as part of your education;
- Extracurricular activities that have helped you gain relevant skills;
- Certifications that have helped you master new skills and increase your expertise;
- Entry-level applicants only: relevant courses and projects.
Top certifications for your hotel assistant manager resume
Leadership Skills For A Hotel Manager
A complete leadership training course for a hotel manager. Become more persuasive and influential in hotel management.
Advanced forecasting for hotel managers
Learn additional forecasting techniques and become a better hotel manager
Hotel Management Fundamentals - Hotel Management Operations
Learn hospitality management basics, dive into hotel operations, succeed in your hospitality career and become a manager
Hotel management for beginners
Learn what a hotel is, how it operates and become a better hotel manager
Hotel Management - Foundation Course for Hotel Managers P-1
Learn Hotel Management from Industry Experts
Recommended reads:
PRO TIP
If you hold a certain major and a minor, your majors should be mentioned first.
Choosing the right format for your hotel assistant manager resume
In general, there are three basic formats for your resume:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
Some things to consider when choosing the right format for your Hotel Assistant Manager resume include the stage of your career, whether you have all the right skills required for the job or are looking for an industry change, and what field you’re looking to grow in.
The reverse-chronological resume format is the most common one. It lets you describe your most recent job and then move backward. This makes it great for people who have around or less than 10 years of experience and are looking to highlight only their work-related skills and qualities.
If you’re just starting your career journey and reverse-chronological resumes sound too demanding, go for the functional resume format. It’s ideal for showcasing your strengths, personal qualities, skills, education, and the courses you’ve taken, without putting too much pressure on experience and expertise.
Don’t worry if neither of these sounds suitable for you – the hybrid or combination resume format will surely match your needs. It’s similar to the reverse-chronological, but with a catchy twist. Combination or hybrid resumes are great for showcasing both your experience and work-related skills and your personal qualities. Add a “What my day looks like” section for enhancing the jaw-dropping experience!
Here are some more things worth remembering when it comes to formatting your Hotel Assistant Manager resume:
- Choose standard 1-inch resume margins;
- Go for traditional resume fonts sized 10-12p;
- Match the length of your Hotel Assistant Manager resume with your experience – choose a one-page template if you have less than 10 years of experience, and be careful with two-page templates – use them only when applying for executive positions;
- Save your resume in PDF to avoid formatting issues and potential unauthorized editing.
Tired of getting rejected? Check out this article on how to craft a resume that stands out!
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PRO TIP
Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Hotel Assistant Manager resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.
Other sections suitable for your hotel assistant manager resume
Depending on the position and the industry, you can spice your resume up by adding some more sections. They will help the recruiter get a glimpse of who you are as a person, besides all your job-related skills and qualities.
Here are some examples:
How to add creativity to your hotel assistant manager resume
Gone are the days when creative resumes were frowned upon by recruiters!
What’s more, the right amount of creativity will make recruiters remember you and want to learn more about who you are – both as an individual and as a professional.
There are two ways to build a creative resume - add creative sections or go for a more creative design approach in general. Go for whatever suits you, the position, and the industry most!
What makes a great hotel assistant manager resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
