When a quality analyst resume lands on the desk of a recruiter or hiring manager they’re looking for two things:
That you know what you’re doing.
That you’ve proven you know what you’re doing.
Knowing what you’re doing means emphasizing three things:
Your qualifications (a bachelor’s or master’s degree in Computer Science or Computer Application).
Your knowledge of fundamental SDLC, manual testing concepts, and programming languages such as SQL, Oracle, C, and C++.
Your skills in MS Office, Dreamweaver, LINUX, UNIX, and other job-related tools.
Proving that you know what you’re doing means showing how you’ve used your quality analyst knowledge to make a difference.
Now, because recruiters receive dozens of resumes for every job opening, they like to make their life easier. They do this by using Applicant Tracking Systems (ATS) to “read” resumes for them.
They’ll tell the ATS to look for certain keywords in quality analyst resumes and the ones that include them… BINGO! They’re on the shortlist.
How do get your resume to beat the ATS?
By reading the quality analyst job description.
If the description asks for “experience in developing test scenarios using QC” and you’re a QC whizz-kid, include the words “developed test scenarios in QC” on your resume.
Litter your resume with keywords from top to bottom.
Here’s What a Recruiter Will Look for in Your Quality Analyst Resume:
Your qualifications as a quality analyst
What job-related skills you have that will benefit the role (i.e. MS Access, analytics, and statistics skills)
Which programming languages, application tools and operating systems you have knowledge of
Any job-relevant quality analyst certifications that you have
Which quality analyst projects you’ve worked on and how your work made a difference
The Most Important Sections of a Quality Analyst Resume:
Quality analyst experience
Quality analyst projects
Recruiters and hiring managers are no different from the rest of us. They like to skim read, picking out bits that catch the eye.
Of course, you have no idea which parts of your resume will catch the eye. So write each section with the mentality that it’s the only section the recruiter will read.
And that includes the header. Speaking of which...
You’re Probably Underestimating the Importance of Your Quality Analyst Resume Header
One thing you can assume is that a recruiter will read the header first.
It’s natural. They want to know who’s resume they’re looking at.
This is your chance to position yourself as a quality analyst worth paying attention to.
Unfortunately, too many quality analyst resumes miss the opportunity to make a good first impression by leading with something like this:
San Jose, CA
Not awful, just a bit “meh”. Nothing grabs the reader. But check out what happens when we flesh the header out:
John Fisher - BS CS
San Jose, CA
Now we have a header that means business. One that shows the candidate has the quality analyst skills and is ready to show what they can do.
Include a qualification and online portfolio in your quality analyst resume header
If you have a qualification that can enhance your credentials, include it after your name. It shows that you’re a serious candidate.
Including a link to a portfolio like a GitHub page also makes the right first impression. It shows the recruiter that you’re sharing your work online and collaborating with others in the data analysis community.
If you don’t have a GitHub page, include a link to your website or LinkedIn profile instead. Any professional online presence you have is a chance to strengthen your position.
Grab Attention with a Powerful Quality Analyst Professional Summary
The professional summary is your elevator pitch. It’s your chance to tell the reader in as few words as possible why:
a) You’re the right person for the job.
b) They should spend more time reading through your resume.
This section needs to show your passion for data and demonstrate why you’re great at what you do.
A dedicated quality analyst with experience in manual and automated testing. Looking to further my career in a new role.
The above example is too lightweight. There’s nothing for a reader to get their teeth into. To grab attention you need to think about your motivations and show what you’ve done with your experience.
A mid-level quality analyst with four years of experience in ensuring data quality for customer service improvement at Google and Louis Vuitton. Proficient in SQL, Java, MS Office, and Robohelp and skilled in system development. Looking to showcase my skills at a more senior level to help improve the relationship between brands and customers.
See how much better the summary is now?
At 54 words, it’s still short and sweet. But now the reader can see the candidate’s quality analyst experience, skills, and movitivations.
But what if you’re looking for an entry-level quality analyst role and can’t name drop a Fortune 500 company? Let your qualifications do the talking instead.
A recent graduate of the University of Washington with a B.Sc (Hons) in Computer Science. Currently looking for an entry-level quality analyst role to combine my scientific knowledge with my passion for data to help improve company relationships with clients and customers.
Again, keeping things short and sweet, recruiters can see that you’re qualified and passionate about data quality.
PRO TIPThe professional summary is the perfect place for the humble brag. If you’ve worked with a big-name company, mention them. Include the names of tools like Excel and Oracle you’re skilled with. It all helps to create the right impression.
How Should You Frame Your Quality Analyst Resume Experience?
The experience section of your quality analyst resume is where recruiters look to see if you match what the employer is looking for.
For each of your previous jobs, recruiters will expect to see:
The industry you worked in.
Your role within the company.
The quality analyst tools and systems you used within your role.
How you made a difference.
Seems straightforward, right?
But it’s not foolproof.
There’s a right and a wrong way to frame your experience. Let’s take a look at two examples...
2 Quality Analyst Resume Experience Samples
Before we get into the examples, you’ll see that both list duties and accomplishments with bullet points.
This is good practice.
Quality analyst recruiters aren’t looking for storytelling. They want facts and figures, and they want to be able to easily digest information.
Bullet points make this possible.
Okay, on we go.
Quality AnalystLVMH Group
05/2016 - 06/2019
Analysed data from incoming communications.
Provided feedback on data to client advisors, team managers, and department leaders.
Presented reports with solutions for addressing performance gaps.
The above example is too vague. Is this really the work of a quality analyst – someone with a degree in computer science, who’s skilled in SQL, Java and MS Office? It seems like anyone could take on those responsibilities. Let’s give that same experience a makeover:
Quality AnalystLVMH Group
05/2016 - 06/2019
Directed a team of quality analysts in taking the data from incoming communications for the improvement of customer service.
Visualized data using Excel and Tableau to deliver feedback on data to client advisors, team managers, and department leaders
Compiled and presented 40-page quarterly reports with solutions for addressing performance gaps, leading to 30% increase in customer satisfaction.
See what a difference specificity makes?
We’ve taken that vague language and made it mean something.
Your experience section should include:
Any skills mentioned in the quality analyst job description.
How you’ve used these skills on a particular project.
The second example does both of these things by including the names of application tools and using numbers to show how the candidate’s skills improved operations.
PRO TIPUse strong verbs to give responsibilities more meaning. Words like “directed,” “spearheaded” and “addressed” help your credentials pack a punch.
How to Describe the Duties of a Quality Analyst on a Resume
If you’re feeling a bit stumped on what to include in your experience section, here are some sample responsibilities for inspiration:
Developed and participated in quality improvement procedures.
Responded to inquiries from customers regarding quality review and compliance policy and procedures.
Created complex nested SQL queries and evaluated outcome.
Automated testing experience using VB script.
Assisted the quality assurance team with various testing.
Identified problems in [insert equipment, procedure or operating system] and corrected issues.
Spearheaded process improvement projects and streamlined processes, reducing cost by X%.
Entered audit data into Access database and compiled reports utilizing Microsoft Excel.
Visualized and presented data to [insert audience - i.e. stakeholders, customer service reps] using Tableau.
If you’re applying for an entry-level quality analyst role, you won't have a wealth of experience to fall back on.
But that doesn’t mean you have to skip this section. You just have to frame your experience differently, by showing knowledge and skills.
Talk about your knowledge of quality analysis tools such as QTP/VB script, Dreamweaver, and MS Office.
Explain your proficiency with relevant programming languages such as Oracle, C, Python, and SQL.
Talk about any school or personal projects that highlight your skillset. For example, if a project involved working with LINUX or UNIX, give details on processes and outcomes.
Discuss examples of times you’ve participated in the system development life cycle, even as a hobby.
Does Your Quality Analyst Resume Need an Education Section?
Education is a massive part of quality analysis.
Most employers will ask for a bachelor’s or master’s degree in computer science or computer application from a four-year college or university.
If you have three or more years of experience, you can keep this section short. Include only your degree, place of study, and year of graduation.
If you’re applying for an entry-level quality analyst role and/or have less than three years of experience, your education section should be more detailed, including:
Your highest degree
GPA (if higher than a 3.0)
Class honors or rewards
Any completed job-related courses
Which Skills Do Employers Look for in a Quality Analyst Resume?
In any quality analysis role, your technical skills will come under scrutiny. Recruiters will want to see skills in with various application tools, operating systems, and programming languages.
But being well-versed in the technical side of things doesn’t automatically mean you’ll be a good fit for the company.
You’ll need to show that you’re a team player who can solve problems and communicate well with colleagues. These are all soft skills — personal attributes that show you can fit into the workplace.
“People who are great at QA are going to find ways to push boundaries and efficiencies in the process of creating software, watch for potential new trends, and will want to be a part of the development cycle from conception to release in order to influence the product’s quality.”
- Ryan Stout, Quality Assurance Lead at CQL
8 Soft Skills to Include on a Quality Analyst Resume
Communication skills (written and verbal)
Attention to detail
Active listening skills
31 Technical Skills to Include on a Quality Analyst Resume
High level of English and Mathematics
Microsoft PowerPoint and Sharepoint
How to Include Your Certifications on Your Resume
Including certifications on your quality analyst resume does two things:
Shows that you’re trained in the tools and techniques required for the role.
Shows that you’re passionate about quality analysis and keen to learn.
List certifications alongside education on your resume. You don’t need to go into detail, listing them is enough to grab a recruiter’s attention.
Here are some courses that will help take your resume to the next level:
Top 21 Quality Analyst Certifications Worth Including in Your Resume
Volen Vulkov is a resume expert and the co-founder of Enhancv. He applies his deep knowledge and experience to write about career change, development, and how to stand out in the job application process.