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5 Hotel Operations Manager Resume Examples & Guide for 2024

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Top Hotel Operations Manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers & results)
  • Relevant skills
  • Education
  • Certifications

How to write the perfect Hotel Operations Manager resume experience section

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Hotel Operations Manager Resume Experience: Checklist
  • Use either chronological or reverse-chronological format when listing your previous jobs;
  • Mention only relevant positions that add value to your resume;
  • Briefly state the challenges you’ve faced and how you’ve overcome them;
  • Highlight the results from your efforts (for bonus points, add numbers, percentage rates, etc.);
  • Forget about buzzwords! Use power verbs instead.

Looking for some real experience section examples? We’ve gathered the best Hotel Operations Manager resume samples to help you. Check them out before building your own resume!

Work Experience
Hotel Operations Manager
ABC Hotels
01/2018 12/2022
  • Oversaw the daily operations of a 300-room hotel, achieving an average occupancy rate of 90%.
  • Managed a team of 50 employees, including front desk agents, bellhops, and valets.
  • Developed and implemented new procedures and policies, resulting in a 25% increase in guest satisfaction scores.
  • Conducted one-on-one meetings with front desk associates on a weekly basis, resulting in a more engaged and motivated team.
  • Improved cash handling procedures, resulting in a 15% reduction in cash discrepancies.
  • Coordinated with the Rooms Manager to conduct annual reviews promptly, resulting in a more structured performance review process.
Work Experience
Front Office Manager
XYZ Resorts
06/2015 12/2017
  • Supervised a team of 20 employees, including front desk agents, bellhops, and valets, achieving a 95% satisfaction rate among guests.
  • Developed and implemented new training programs, resulting in a 20% increase in staff efficiency.
  • Managed room inventory to achieve balance, resulting in a 5% increase in overall revenue.
  • Implemented new concierge services, resulting in a 10% increase in guest satisfaction scores.
  • Acted as a resource for all front office procedures, resulting in a more knowledgeable and skilled team.
  • Reviewed guest issues with staff, ensured appropriate departments were contacted for resolution, and provided follow-up with guests, resulting in a 30% reduction in guest complaints.
Work Experience
Assistant Front Office Manager
123 Resorts
01/2013 05/2015
  • Supervised front desk agents, bellhops, and valets, ensuring all established front office and hotel policies were followed.
  • Coordinated with other departments to ensure a smooth transition for guests during peak times.
  • Reviewed any problems or concerns from the previous day, addressed any issues with the entire staff or individual front desk associates.
  • Monitored room inventory to achieve balance and pushed associates to sell out.
  • Conducted necessary progressive disciplines according to policy.
  • Assisted in conducting annual reviews promptly.
Work Experience
Hotel Operations Manager
ABC Hotel
2019-01 2022-01
  • Increased group sales revenue by 20% through targeted marketing strategies and building strong relationships with clients.
  • Streamlined the group booking process by implementing a new CRM system, resulting in a 15% reduction in response time.
  • Reduced operational costs by 10% through effective inventory management and negotiation of vendor contracts.
  • Improved guest satisfaction scores by 15% through training and development of hotel staff.
  • Managed a team of 15 employees, including sales coordinators, event planners, and guest services representatives.
  • Collaborated with revenue management team to optimize room rates and occupancy levels.
Work Experience
Sales Coordinator
XYZ Hotel
2016-05 2019-01
  • Maintained and updated client files daily, resulting in a 25% increase in customer retention.
  • Assisted in the preparation and delivery of group proposals and contracts, resulting in a 30% increase in group bookings.
  • Responded to online RFPs in a timely and professional manner, resulting in a 20% increase in lead conversion.
  • Collaborated with hotel operations team to ensure seamless execution of group events.
  • Followed up with clients regularly during and after their stay to ensure satisfaction and secure future bookings.
  • Assisted in the planning and execution of hotel tours and off-site presentations for potential clients.
Work Experience
Front Office Manager
ABC Hotel
01/2018 12/2021
  • Implemented a new system for tracking room availability, resulting in a 15% increase in accuracy.
  • Resolved over 90% of customer complaints within 24 hours, resulting in a 25% increase in guest satisfaction.
  • Developed and implemented training programs for front desk staff, resulting in a 20% increase in guest satisfaction scores.
Work Experience
Assistant Front Office Manager
XYZ Hotel
01/2015 12/2017
  • Collaborated with sales and catering department to increase group bookings by 10%.
  • Handled over 100 customer complaints with a 95% satisfaction rate.
  • Assisted in training new front desk staff, resulting in a 15% increase in guest satisfaction scores.
Work Experience
Front Desk Supervisor
123 Hotel
01/2012 12/2014
  • Managed a team of 10 front desk staff members, resulting in a 20% increase in efficiency.
  • Assisted in resolving over 50 customer complaints with a 90% satisfaction rate.
  • Coordinated with housekeeping department to ensure timely room cleaning, resulting in a 10% decrease in guest complaints.
pro tip icon

Check the Hotel Operations Manager job description for inspiration. Look for similarities between your employer’s values and your experience.

Action Verbs for your Hotel Operations Manager Resume

Action verbs are a great addition to your [Job Title] resume because they point recruiters to the fact that you’re willing to take the initiative and work hard to achieve your goals. Use these power words to stand out:

Writing a Strong Skills Section for Your Hotel Operations Manager Resume

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How to write a strong Hotel Operations Manager resume skills section?
  • Make sure to include all types of skills - soft, hard, technical;
  • Focus on skills that show your expertise in the field;
  • Check the job description for keywords and make sure to add them to your resume – this will help you pass ATS;
  • Leave room for discussion – elaborate on some of your strongest skills in other sections of your resume
Top skills for your hotel operations manager resume

Property Management System (PMS)

Budgeting and Financial Management

Revenue Management

Housekeeping and Maintenance Management

Food and Beverage Management

Event Planning and Coordination

Human Resources Management

Front Desk Operations

Sales and Marketing

Health and Safety Compliance



Problem Solving


Team Building

Customer Service

Time Management

Attention to Detail



Crisis Management

pro tip icon

Avoid getting sidetracked by Applicant tracking software by including a tech skills' section matching the job description and your own qualifications.

what to write in your resume header
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Making a strong first impression:
  • Keep your summary section short and easy to read; avoid long sentences;
  • Highlight your total years of experience in the field;
  • Mention 1-2 of your biggest achievements and strengths;
  • Add a couple of keywords from the job advert.
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Resume summary formula:
Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
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Include a link to your portfolio in your resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.

Drafting a Job-winning Hotel Operations Manager Resume

When drafting your resume, you can choose between three well-known formats:

Which format you decide to go for depends on two things: your personal preference and how experienced you are.

The reverse-chronological format is ideal for both really experienced people and those who joined the workforce just a couple of years ago. It’s also great if your experience combines different industries and jobs. Here, your most recent position comes at the top of your resume.

The functional skills-based resume format, on the other hand, is ideal for recent graduates or people who have no work experience whatsoever. It’s built around your skills, interests, and expertise. Ultimately, its goal is to show recruiters your biggest strengths and practical skills.

Combination resumes (also known as hybrid resumes) are great for all types of candidates – be they graduates, experienced professionals, or brave career changers. They usually follow a double-column format – one side focuses on your experience, while the other emphasizes your education, skills, interests, and accomplishments.

Here are some additional tips on perfecting your resume layout and style:

Want to take it a step further? Learn how to make your resume stand out without relying too much on creativity.

hotel operations manager resume example

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