Digital Solution Manager, Mobile Payments, Digital Transformation, GDPR & Data Privacy, Big Data, CVM & CEX Excellence
Metz - McCullough
Head of Digital Transformation PMO
Design processes and digital solutions, of which more than #100 are customer facing.
Support internal stakeholders in terms of project management, roadmap prioritization, budget allocation & control, GDPR and privacy risk management.
Manage the delivery of projects, on time and on budget, through the complete life cycle: from aspiration through the Operations.
Manage the design, the delivery and the update of Operational Service Model having the aim to address specific customer caring needs.
Manage the entire product life cycle as well as, knowledge of processes and management policies for customer support, with a high focus on user experience and budget management.
Coordination of teams, internal and external.