Average resume stats for your industry
Words
300
Pages length
1.5 p
Job titles per resume
4.2
Bullet points per job title
9.2
Experience
7.3 years
Top Skills for Service Delivery Manager resume
HARD SKILLS
  • SQL
  • Microsoft office
  • Tableau
  • Salesforce
  • Jira
SOFT SKILLS
  • Time Management
  • Interpersonal Communication
  • Decisiveness
  • Delegation
  • Patience
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Resume Background
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INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, Service Delivery Manager positions are at a 14% growth rate, which is faster than average. With that said, there are currently 907,600 jobs in the market right now. The total number of jobs is expected to increase by 124,400 to 1,032,000 in the period of 2020-30.

What’s more, the median annual wage for the Service Delivery Manager jobs was $87,660 in May 2020. The lowest 10% earned less than $50,990, and the highest 10% more than $156,840.

Our conclusion? The Service Delivery Manager job market is wide open for candidates.

Top Service Delivery Manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Service Delivery Manager resume experience section

Service Delivery Manager Resume’s Job Experience Checklist:

icon book open

  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Service Delivery Manager resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
Service Delivery Manager - HD EL1
Hahn Inc
2015-2017
  • Lead and manage teams working from home - Profiling, SPIN DL, FOI, ATO National Tracing, Tax Practitioner Board referral work types
  • Drives innovation implemented new profiling work type - led development & design of learning framework for DL Integrity Pilot, work value assessment & job profile review
  • Develop transition strategy and successfully migrate four (4) new work types
  • Innovates culture implement DL Integrity EL1 Community of practice
  • Investigate complex and sensitive ATO representative complaint
  • People & Performance management including Clause 92 termination & reduction of classification supporting wellbeing
  • Develop capability of DL Integrity Team Leaders and teams
  • Lead changing priorities with resource support to ATO contingent workforce, SD Complaints, DL Strategy, DL Management work types
  • Stakeholder engagement utilising virtual platforms
  • Support and guide on-boarding of new teams & probation management
  • Coach and mentor for high performance, culture (OHAAT) and engagement
  • Strong communication presented Integrity Pilot update to DL Executive
Work Experience
EMEA Service Delivery Manager
Smash Tech
2018-2020
  • Successful management of the day-to-day operations, customer
    operational queries and change requests
  • Coordination of all relevant resources for efficient customer support
  • Focus on customer satisfaction, healthy customer relationship and
    profitability
  • Single point of contact for customer escalations at country and regional level
Work Experience
EMEA Service Delivery Manager for General Motors, Opel-Vauxhall, Honeywell and Resideo Nordics and Blalckberry DE,FR,UK
DuBuque, Conroy and Durgan
2011-2018
  • Successful management of the day-to-day operations, Customer operational queries and change requests
  • Coordination of all relevant resources for efficient Customer support
  • Focus on Customer satisfaction, healthy Customer relationship and profitability
  • Single point of contact for Customer escalations at country and regional level
Work Experience
GeoZone Service Delivery Manager
Kozey - Bogisich
2015-2019
  • Developed Asset & Inventory Planner to accurately forecast requirements
  • Reduced the slow moving assets/ inventory by more than 50% throughout the GZ
  • Optimized the inventory consumption and depreciation cost line to have positive impact on EBIT/ EBITDA
  • Implemented interactive business intelligence reporting throughout the GeoZone for Assets, Inventory and SQ
  • Leading the Risk Assessment, MOC, Management Review of technical Investigation and Action Plan
  • Implemented OEPS standards in local workshop, which will help district to become API Q2 compliant/ certified
Work Experience
Global Service Delivery Manager
Hintz, Emmerich and Swaniawski
2009-2014
  • Manage Avante's service operations globally.
  • Hold Key management position at Avante in making strategic decisions.
  • Engage with Directors and C-Level executives for presales, relationship management and understanding business needs
  • Re-evaluated and implemented a new performance management process across the company.
  • Revamped the service operation across global offices.
  • Formed a Devops team and processes to setup template solutions to achieve scale impact.
  • Recruiting and Hiring across global locations.
Work Experience
IT Service Delivery Manager
Hessel - Ruecker
2011-2018
Work Experience
IT Service Delivery Manager
Strat Security
2020-2022
  • Developing and improving an internal IT Site Mobilisation Team responsible for mobilising over 300 construction sites and offices across 6 companies each year
  • 5 direct reports
  • Development and delivery of team strategy and customer engagement
  • Maintaining and maturing customer relationships up to board level and overall customer satisfaction at all levels with all stakeholders
  • Management of key communications suppliers
  • Service Improvement
  • High priority incident ownership and management
  • Budget management and adherance
Work Experience
IT Service Delivery Manager
Quads
2020-2022
  • Complete monthly, quarterly, and annual compliance checklists that track compliance with the account to meet client servicing requirements
  • Serve as the point person to update and track risk and audit findings
  • Analyzed and reported on incident trend data to identify and eliminate root causes
  • Initiated actions to fix potential interruptions to service identified during proactive and trend analysis of the infrastructure
  • Led and facilitated post-mortem investigations into high impact faults
  • Implement relevant policies, processes and procedures and monitor adherence so that business can carry out work in a controlled manner
  • Inform management on relevant innovations and best practices that contributes to the continuouity of the business
  • Recommend procedural and system upgrade to improve system and operations performance
Work Experience
IT Operations & Service Delivery Manager
Sanguine
2015-2017
  • Orchestrated the operational, tactical, and strategic direction of IT for a > $300M revenue company and 700 computing users.
  • Managed Opex and Capex budgets - $6M Opex/$2M CAPEX per year.
  • Deployed SAP ECC 6 to Americas business units providing an integrated ERP platform yielding productivity, collaboration, forecasting, and reporting improvements.
  • Oversaw shift to outsourced IT model including all tiers of infrastructure and application support & a reduction of operating costs by 20%.
  • Administered regional help desk, end-user computing, and infrastructure support tiers totaling > 1,000 support requests monthly and a > 90% SLA achievement.
  • Owned all ITIL Service Management processes for the successful delivery of IT operations including Incident, Problem, Change, Request, Catalog, Event, and Capacity management.
  • Orchestrated resource planning across all levels of the IT organization to successfully deliver against agreed service levels.
Work Experience
International Service Delivery Manager - Belgium, France, Ireland, Portugal & UK
Cipher Publishing
2015-2019
  • Full representation of Global IT Operations in OneIT across all business units playing a key role in providing excellent IT Service and ensuring Service Delivery integration.
  • Responsible for assisting Global IT Operations with local communications to the business units including the GIO strategy.
  • Providing support to local business units in ensuring adherence to IT standards and best practices.
  • Helping to co-ordinate, supporting, teams within the Global OneIT organisation and within the local business units/regions where required.
  • Accountable for assisting on an individual assignment basis in International projects.
  • Responsible for supporting change programs across the Business Units.
  • Accountable for ensuring that all local vendor management is executed well with the global supplier relationships including Business Unit reviews.
  • Provide IT escalation and crisis management, IT expertise and IT support for resolving in-country problems and issues.
  • Developing and managing the Global<->Local relationship in the local region and assist in actively constructing effective relationships across the group.
  • Providing support to the Regional IT Directors and country boards where needed.
Work Experience
Lead Executive Service Delivery Manager
Quads
2012-2014
  • Overall 12% increase of the global revenue on the account
  • Build up new core team with 3 customer focus stream + leading team of >10 key members
  • Strength up partnership with the customer which resulted in signing of new deals
  • Y2019 OE target overachieved already in H1 2019
  • Contract prolongation by +5y
Work Experience
Senior Service Delivery Manager
Monk
2020-2022
  • Signing new SAP HANA service worth 5 mil Eur
  • Building SAP roadmap with the customer - increase level of partnership
  • Part of the account core team (4 members)
  • Contract extension (only SAP part) by 2y
  • Executive Service Delivery Manager certification
Work Experience
Service Delivery Manager
Altenwerth Group
2015-2017
  • Devising and implementing cost reduction methods.
  • Overseeing the management and utilization of financial and budgets.
  • Directing customer services and assessing customer feedback to improve on the services offered.
  • Collaborating with team leaders in analyzing the company's services, delivery criteria, and developing solutions for issues that may arise.
  • Building and maintaining positive relationships with customers.
Work Experience
Service Delivery Manager
Sanguine
2015-2019
  • Implemented branch internal controls and ensured effective operations.
  • Managed branch operations and maintained high standards of service delivery with exceptional levels of customer satisfaction.
  • Monitored branch compliance with the regulatory and statutory requirements and recorded zero breaches.
  • Acquired new business leads that contributed to the growth of the bank.
  • Offered mentorship and staff training that helped develop effective and collaborative team at the branch.
  • Improved bank operations and ensured that the branch operates at optimal cash levels while ensuring compliance to set limits.
Work Experience
Service Delivery Manager
Waters and Sons
2019-2021
  • -Revamped the entire SAP Support Processes for maximum ROI to business users
  • -Revamped Reporting and Monthly Review Processes for value driven reporting
  • -Stabilized operations and SLA compliance over the last 2 months
Work Experience
Service Delivery Manager / Account Manager
Hessel - Ruecker
2020-2022
  • Managed a portfolio of service contracts in excess of $1M annually
  • Grew the vast majority of contracts 20-67% YoY
  • Assisted software sales team with several key sales motions
  • Planned and managed the delivery of $8M services in 5 years
  • Enabled customers to migrate productivity and business applications to the Microsoft cloud
  • Supported customers cloud operations and development with $5M+ cloud spend annually
  • Escalated critical incidents & software bugs to service and product teams until resolution
  • Interfaced with 3rd-Parties to deliver positive outcomes to customers
Work Experience
Service Delivery Manager
Innovation Modular
2016-2017
  • Aktywne działanie w obszarze pre-sales oraz procesie pozyskiwani aklienta
  • Nadzór nad dostarczaniem usług w ramach SDLC oraz warunków kontraktu
  • Nadzór nad planem, zakresem, budżetem i jakością dostarczanych usług
  • Opieka i zarządzanie zespołem zwinnym jako manager kontraktu
  • Raportowanie, zarządzanie ryzykiem, relacją i satysfakcją klienta
  • Trening zespołów w ramach Standardu Kompetencji Managerskich
  • Praca jako Product Owner / Scrum Master w projektach (wg potrzeb)
Work Experience
Service Delivery Manager
Schmeler and Sons
2017-2020
  • Aktywne działanie w obszarze pre-sales oraz procesie pozyskiwani aklienta
  • Nadzór nad dostarczaniem usług w ramach SDLC oraz warunków kontraktu
  • Nadzór nad planem, zakresem, budżetem i jakością dostarczanych usług
  • Opieka i zarządzanie zespołem zwinnym jako manager kontraktu
  • Raportowanie, zarządzanie ryzykiem, relacją i satysfakcją klienta
  • Trening zespołów w ramach Standardu Kompetencji Managerskich
  • Praca jako Product Owner / Scrum Master w projektach (wg potrzeb)
Work Experience
Senior Service Delivery Manager
Bravura Combo
2020-2022
  • Full cost control and planning – budget ownership (10 mil. Euro / year)
  • Part of the management and service delivery for the RFI, RFP
  • Sales and pre-sales activities for different stream – SAP and nonSAP
  • Building, managing and running several initiatives for increase of revenue / cost efficiency
  • New Service Quotations and Proposals towards customer ensuring the appropriate GP
  • Building up customer centric relationship
  • Positively influencing customer perception of company as a trusted business partner rather than just a product vendor
  • Working within international environment
  • Team management (world wide – up to 20 people)
  • Building strong and productive relationships with key business stakeholders (internal/external)
  • Managing the overall service improvement plan to ensure that it is being delivered and that services are being improved
  • Preparing account strategy for owned streams (SAP/nonSAP)
  • Effectively managing the delivery of service from delivery units
  • Ensuring SLAs are met and business and clients’ expectations are exceeded throughout the duration of the contract. Ensuring that any SLA breaches are investigated and corrective action is taken to improve service delivery
  • Driving up the quality of solutions and improving service quality whilst reducing operating overhead (cost effectiveness)
  • Ensuring compliance with the deadlines and the expected service levels
  • Effectively managing the delivery of service from delivery units
  • Conducting regular service reviews with individual business stakeholders (internal/external) to discuss service issues and identify project requirements
  • Involvement in Project scoping, Risk identification and mitigation and Project execution
Work Experience
Senior Service Delivery Manager and Regional Account Manager
Flux
2009-2014
  • Cross-functional project management and service delivery to international Tier 1 mobile operators.
  • Responsible for developing relationships with customers, suppliers and 3rd party business, while partnering with sales to achieve our targets.
  • Regional Account Manager for Russian mobile networks (both MNO and MVNO): development and establishment of accounts, exploiting client needs to further develop products and services.
  • Conduction of customer specific trainings and workshops via web resources and on-site.
PRO TIP
pro tip icon

In writing your Service Delivery Manager resume, you will no doubt want to list your previous duties - as you should. But steer clear of just listing your duties, instead of your achievements. Make your resume stand out by communicating what you have done, and not merely what the job needed you to do.

Action Verbs for your Service Delivery Manager Resume

At Enhancv, we went through countless Service Delivery Manager resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Service Delivery Manager Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Service Delivery Manager resume
HARD SKILLS
  • SQL
  • Microsoft office
  • Tableau
  • Salesforce
  • Jira
  • Google Analytics
  • Project Management
SOFT SKILLS
  • Time Management
  • Interpersonal Communication
  • Decisiveness
  • Delegation
  • Patience
  • Creativity
  • Self-motivation
PRO TIP
pro tip icon

Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.

what to write in your resume header

CHECKLIST For Your Service Delivery Manager Resume Header

icon book open

  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
pro tip icon

Some companies, states, and countries have policies about identifying information like photos on your Service Delivery Manager resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.

Service Delivery Manager Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Service Delivery Manager resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
writing icon

Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
pro tip icon

You’re not going to get hired simply because of a good summary or objective. However, your recruiter can bump you up in front of similarly experienced candidates who didn’t demonstrate such passion and drive.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Service Delivery Manager resume

Certification Image
Agile Crash Course: Agile Project Management; Agile Delivery
Get Agile Certified & Learn about the key and most important concepts and tools of Agile Project Management (Scrum)
Certification Image
Introduction to Service Management with ITIL 4
Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices
Certification Image
The Project Management Course: Beginner to PROject Manager
The Complete Course for becoming a Successful Project Manager
Certification Image
Become a Product Manager | Learn the Skills & Get the Job
The most complete course available on Product Management. 13+ hours of videos, activities, interviews, & more
Certification Image
IT service operations and Service Desk management
Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam.
PRO TIP
pro tip icon

There are dozens of certifications that you can claim as a Service Delivery Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

Service Delivery Manager Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Service Delivery Manager Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
pro tip icon

Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Service Delivery Manager resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Service Delivery Manager resume:

Service Delivery Manager Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Service Delivery Manager resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Service Delivery Manager Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-25

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