Home > 
5 Servicenow Business Analyst Resume...

5 Servicenow Business Analyst Resume Examples & Guide for 2024

When crafting a ServiceNow business analyst resume, it’s crucial to highlight your mastery of ServiceNow's platform. Demonstrate your experience with business process configuration and optimization within the platform. Your resume should showcase your analytical skills through past project successes. Clearly articulate your ability to translate business needs into technical solutions on ServiceNow.

All resume examples in this guide

As a ServiceNow Business Analyst, you might struggle to showcase your expertise aligning business needs with technical solutions on a resume. Our guide provides you with actionable tips and examples to help you highlight your achievements and tailor your experience to the ServiceNow platform, ensuring your resume stands out to recruiters.

Our servicenow business analyst guide will help you perfect your resume by:
  • Aligning the top one-third of your servicenow business analyst resume with the role you're applying for.
  • Curating your specific servicenow business analyst experience to get the attention of recruiters.
  • How to list your relevant education to impress hiring managers recruiting for the servicenow business analyst role.

Discover more servicenow business analyst professional examples to help you write a job-winning resume.

Designing your servicenow business analyst resume format to catch recruiters' eyes

Your servicenow business analyst resume will be assessed on a couple of criteria, one of which is the actual presentation.

Is your resume legible and organized? Does it follow a smooth flow?

Or have you presented recruiters with a chaotic document that includes everything you've ever done in your career?

Unless specified otherwise, there are four best practices to help maintain your resume format consistency.

  • The top one third of your servicenow business analyst resume should definitely include a header, so that recruiters can easily contact you and scan your professional portfolio (or LinkedIn profile).
  • Within the experience section, list your most recent (and relevant) role first, followed up with the rest of your career history in a reverse-chronological resume format .
  • Always submit your resume as a PDF file to sustain its layout. There are some rare exceptions where companies may ask you to forward your resume in Word or another format.
  • If you are applying for a more senior role and have over a decade of applicable work experience (that will impress recruiters), then your servicenow business analyst resume can be two pages long. Otherwise, your resume shouldn't be longer than a single page.

Upload & Check Your Resume

Drop your resume here or choose a file. PDF & DOCX only. Max 2MB file size.

Privacy guaranteed
pro tip icon

The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

top sections icon

Essential sections that should make up your servicenow business analyst resume include:

  • The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
  • The summary (or objective) - to spotlight the peaks of your professional career, so far
  • The experience section - with up to six bullets per role to detail specific outcomes
  • The skills list - to provide a healthy mix between your personal and professional talents
  • The education and certification - showing your most relevant degrees and certificates to the servicenow business analyst role
top sections icon

What recruiters want to see on your resume:

  • In-depth knowledge of ServiceNow platform capabilities, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
  • Experience in requirements gathering, process design, configuration, customization, integration, testing, and implementation within the ServiceNow environment.
  • Understanding of ServiceNow Development APIs, scripting, and the ability to create ServiceNow reports, dashboards, and homepages.
  • Demonstrated ability to translate business needs into technical specifications and develop innovative solutions using ServiceNow.
  • Strong project management skills and experience coordinating with cross-functional teams, stakeholders, and vendors.

What is the resume experience section and how to write one for your past roles

The experience section in a servicenow business analyst resume is critical for your profile and overall application. It should not only display your work history, but also highlight your achievements in previous roles.

Many candidates either simply list their duties or provide excessive details about past, irrelevant jobs. A more effective approach involves first examining the job advertisement for keywords - specifically, skills essential for the role. Then, demonstrate these key requirements throughout different parts of your resume, using accomplishments from your roles.

Format each bullet point in your experience section by starting with a strong action verb. Follow this with a description of your role and its impact on the team or organization.

Aim to include three to five bullet points for each role.

Finally, gain insights into how professionals have crafted their servicenow business analyst resume experience sections by exploring some best practice examples.

Senior ServiceNow Business Analyst
Senior ServiceNow Business Analyst
  • Redesigned the incident management process using ServiceNow, leading to a 30% reduction in average resolution time for critical issues.
  • Conducted comprehensive workshops to gather business requirements for new ServiceNow modules, streamlining company-wide adoption with a user satisfaction rate exceeding 90%.
  • Developed custom ServiceNow reports and dashboards for executive stakeholders, providing insights that drove a 15% increase in operational efficiency.
ServiceNow ITSM Business Analyst
ServiceNow ITSM Business Analyst
  • Orchestrated the ServiceNow ITSM platform migration, achieving a seamless transition without business disruption and maintaining 99.9% platform availability.
  • Implemented a ServiceNow self-service portal, enhancing user autonomy and leading to a 40% reduction in L1 support ticket volume.
  • Structured and led the ServiceNow training program for internal staff, ensuring optimal system utilization and bolstering staff productivity by 25%.
IT Business Analyst - ServiceNow Specialist
IT Business Analyst - ServiceNow Specialist
  • Spearheaded the successful integration of ServiceNow with external vendors' tools, fostering a centralized control environment and reducing process redundancies by 20%.
  • Led the demand management enhancement project within ServiceNow, contributing to a 35% improvement in project prioritization and allocation of resources.
  • Assisted in the financial modeling of ITSM investments on ServiceNow, enabling leadership to make informed decisions that led to a 10% cost saving.
Associate Business Analyst - ServiceNow
Associate Business Analyst - ServiceNow
  • Supported the rollout of ServiceNow Problem Management module by collaborating with IT teams, reducing repeat incidents by 50% within a year of implementation.
  • Performed in-depth data analysis within ServiceNow to identify service bottlenecks, proposing solutions that enhanced service delivery speed by 25%.
  • Created detailed documentation for ServiceNow processes which became the standard reference for the IT department, enhancing overall process adherence.
ServiceNow Implementation Analyst
ServiceNow Implementation Analyst
Cisco Systems
  • Coordinated the rollout of the ServiceNow Configuration Management Database, achieving a data accuracy level of 98% within six months post-deployment.
  • Analyzed and re-engineered business processes for asset management in ServiceNow, leading to an overall asset utilization increase by 20%.
  • Implemented an enhanced incident reporting feature in ServiceNow that decreased the mean time to log incidents by 35%.
Business Process Consultant - ServiceNow Solutions
Business Process Consultant - ServiceNow Solutions
  • Guided global teams through the development of strategic ServiceNow solutions that streamlined HR service delivery, impacting over 10,000 employees.
  • Customized ServiceNow workflows for change management, drastically reducing unauthorized changes and service outages by 80% in high-risk environments.
  • Leveraged business intelligence tools within ServiceNow to derive actionable insights, leading to a strategic overhaul of IT services catalog that improved customer experience.
ServiceNow Business Process Analyst
ServiceNow Business Process Analyst
  • Introduced a comprehensive asset lifecycle management process in ServiceNow, optimizing asset tracking and achieving a 15% reduction in asset lifecycle costs.
  • Custom-built ServiceNow applications to align with unique business processes, empowering departments to increase their productivity by up to 30%.
  • Collaborated with cross-functional teams to revamp the service catalog in ServiceNow, which optimized the user journey and increased catalog adoption by 60%.
ServiceNow Solutions Business Analyst
ServiceNow Solutions Business Analyst
  • Facilitated the transition to a unified IT service management platform via ServiceNow, which consolidated disparate systems and saved the company approximately $200,000 annually.
  • Implemented a custom ServiceNow application tracking system for compliance issues, which significantly reduced regulatory breaches by 90% within the first year of deployment.
  • Enhanced the change management process through ServiceNow automation, directly leading to a reduction in change-related incidents by 75%.

Quantifying impact on your resume

  • Detail the number of ServiceNow implementations you have actively contributed to, showcasing your breadth of experience.
  • Include the percentage of increased efficiency or reduced process time through your ServiceNow solutions, demonstrating efficiency gains.
  • Specify any cost reductions in operational expenses due to optimizations made in ServiceNow, underscoring financial impact.
  • List the number of modules or applications of ServiceNow you are proficient in, illustrating your depth of knowledge.
  • Quantify the size of the user base supported by your ServiceNow projects, highlighting your capability at scale.
  • Mention the number of custom applications developed in ServiceNow, evidencing your innovative use of the platform.
  • Report the percentages of incident reduction from your ServiceNow process improvements, reflecting your focus on quality.
  • State the number of cross-functional teams you’ve collaborated with on ServiceNow projects, emphasizing teamwork and communication skills.

Action verbs for your servicenow business analyst resume

The Enhancv team went through thousands of servicenow business analyst resumes that have helped people get hired at their dream companies. Here are some of the best power words used by these top applicants:
Read The Guide

What can candidates do about their resume, if they have no experience

Job requirements can sometimes be answered by other elements you could make more prominent in your servicenow business analyst resume.

Thus, you'd be substituting your lack of experience with your relevant:

  • Education with details of skills you've obtained that align with the job
  • Internships and short-term jobs that are once more dedicated to putting your expertise in the spotlight
  • Skills section answering basic and - potentially - more specific job qualifications
  • Strengths or accomplishments to show the unique value you present, even as a candidate with less or no professional experience in the industry.
pro tip icon

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Creating your servicenow business analyst resume skills section: balancing hard skills and soft skills

Recruiters hiring for servicenow business analyst roles are always keen on hiring candidates with relevant technical and people talents. Hard skills or technical ones are quite beneficial for the industry - as they refer to your competency with particular software and technologies. Meanwhile, your soft (or people) skills are quite crucial to yours and the company's professional growth as they detail how you'd cooperate and interact in your potential environment. Here's how to describe your hard and soft skill set in your servicenow business analyst resume:

  • Consider what the key job requirements are and list those towards the top of your skills section.
  • Think of individual, specific skills that help you stand out amongst competitors, and detail how they've helped you succeed in the past.
  • Look to the future of the industry and list all software/technologies which are forward-facing.
  • Create a separate, technical skills section to supplement your experience and further align with the servicenow business analyst job advert.
  • Find the perfect balance between your resume hard and soft skills with our two lists.

Top skills for your servicenow business analyst resume:

ServiceNow Platform Knowledge

IT Service Management (ITSM)

Business Process Analysis

Requirements Gathering

Workflow Design

Reporting and Analytics

Data Integration

Agile and Scrum Methodologies

ServiceNow Configuration and Customization

Project Management Tools


Analytical Thinking



Attention to Detail

Time Management



Customer Service Orientation

Stakeholder Management


pro tip icon

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

Listing your education and certifications on your servicenow business analyst resume

Don't underestimate the importance of your resume education section . As it may hint at various skills (and experience) that are relevant to the job. When writing your education section:

  • Include only higher education degrees with information about the institution and start/end dates
  • If you're in the process of obtaining your degree, include your expected graduation date
  • Consider leaving off degrees that aren't relevant to the job or industry
  • Write a description of your education if it presents you with an opportunity to further showcase your achievements in a more research-focused environment

When describing your certifications on your resume, always consider their relevancy to the role. Use the same format to describe them as you would for your education. If you're wondering what the best certificates out there are for servicenow business analyst roles, check out the list below.

top sections icon

The top 5 certifications for your servicenow business analyst resume:

  1. ServiceNow Certified System Administrator (CSA) - ServiceNow
  2. ServiceNow Certified Implementation Specialist (CIS) - ServiceNow
  3. ITIL Foundation Certification (ITIL) - AXELOS
  4. Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis (IIBA)
  5. Agile Certified Practitioner (PMI-ACP) - Project Management Institute (PMI)
pro tip icon

Always remember that your servicenow business analyst certifications can be quantified across different resume sections, like your experience, summary, or objective. For example, you could include concise details within the expertise bullets of how the specific certificate has improved your on-the-job performance.

Best practices to your servicenow business analyst resume summary or objective

To start, how do you know if you should include a resume summary or a resume objective ?

  • Resume summaries are ideal for servicenow business analyst professionals with more experience, who'd like to give a quick glimpse of their biggest career achievements in the top one-third of their resumes.
  • On the other hand, resume objectives serve as a road map for recruiters. Candidates use the objective to show how their experience aligns with the servicenow business analyst role they're applying for while showcasing the North Star of their career (or where they want to be as a professional in the next couple of years).

The resume summary or resume objective could be the perfect fit for your servicenow business analyst resume. The function of both is to highlight your professionalism succinctly. So, keep your writing specific: include no more than four sentences and target your application to the role. Here's how these specific resume sections help the servicenow business analyst candidates stand out.

top sections icon

Resume summaries for a servicenow business analyst job

  • With over eight years of dedicated experience as a ServiceNow Business Analyst, I have honed my skills in ITSM, ITIL frameworks, and ServiceNow administration. My proudest achievement includes leading a cross-functional team to successfully automate incident management processes, achieving a 30% cutdown in response times for a Fortune 500 company.
  • An accomplished professional with five years of ServiceNow implementation experience, specializing in developing custom applications and workflow configurations. I bring a track record of streamlining operations that resulted in a 25% increase in process efficiency for a multinational financial firm.
  • Transitioning from a project management background with over ten years of experience, I am eager to leverage my expertise in team coordination and process optimization to enhance ServiceNow solutions. My career is marked by successful deployment of a company-wide ERP system, improving project delivery timelines by 40%.
  • As a former software developer with six years of experience pivoting into a ServiceNow Business Analyst role, I aim to blend my technical acumen with business analysis proficiency. I've contributed to an award-winning SaaS product launch and now wish to focus on delivering top-tier ServiceNow solutions.
  • Seeking to launch a career in ServiceNow business analysis, I bring an enthusiastic approach to learning and applying cutting-edge IT service management tools. With a solid academic background in Information Technology, I am eager to develop tailored solutions that will streamline and enhance business operations.
  • Eager to embark on a ServiceNow Business Analyst journey, my objective is to leverage my strong analytical skills and passion for technology to contribute to impactful service management solutions. Equipped with a bachelor's degree in Computer Science, my goal is to grow into a valuable asset by ensuring optimized system performances and user satisfaction.

Additional valuable servicenow business analyst resume sections to stand out

When assessing candidate applications, recruiters are often on the lookout for elements that go beyond meeting standard requirements and technical expertise.

This is where extra sections could play a key role in showcasing your unique skill set and personality.

Make sure to include sections dedicated to:

  • How you spend your free time, outside of work. The interests resume section also goes to show your personality and transferrable skills; and may also serve to fill in gaps in your experience;
  • Most innovative work. The projects resume section brings focus to what you're most proud of within the field;
  • How you're able to overcome language barriers. The language resume section is always nice to have, especially if communication would be a big part of your future role;
  • Industry-wide recognitions. Remember that the awards resume section should highlight your most noteworthy accolades and prizes.

Key takeaways

  • The format and layout of your servicenow business analyst resume should reflect on both your career and what matters most to the job you're applying for;
  • Use the resume summary and objective to hint at your most prominent accomplishments;
  • Always be specific about your experience and consider what value each bullet you curate adds to your servicenow business analyst application;
  • Consider how your academic background and technical capabilities could further showcase your alignment to the role;
  • Your soft skills should contribute to your overall servicenow business analyst profile - aligning your personality with skills and results.
servicenow business analyst resume example

Looking to build your own Servicenow Business Analyst resume?

Enhancv resume builder will help you create a modern, stand-out resume that gets results
Variety of custom sections
Hassle-free templates
Easy edits
Memorable design
Content suggestions