5 Servicenow Business Analyst Resume Examples & Guide for 2023

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Top ServiceNow Business Analyst sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers & results)
  • Relevant skills
  • Education
  • Certifications

Writing a job-winning experience section: ServiceNow Business Analyst resume edition

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ServiceNow Business Analyst Resume Experience: Checklist
  • Use either chronological or reverse-chronological format when listing your previous jobs;
  • Mention only relevant positions that add value to your resume;
  • Briefly state the challenges you’ve faced and how you’ve overcome them;
  • Highlight the results from your efforts (for bonus points, add numbers, percentage rates, etc.);
  • Forget about buzzwords! Use power verbs instead.

We’ve gathered the most impressive ServiceNow Business Analyst experience sections from real Enhancv resumes. Check them out for some additional inspiration!

Work Experience
ServiceNow Business Analyst
XYZ Company
01/2019 05/2022
  • Designed and implemented ServiceNow solutions that increased the efficiency of the company's operations by 30%.
  • Developed ServiceNow reports and dashboards that led to a 20% reduction in operational costs.
  • Worked with cross-functional teams to identify and implement process improvements, resulting in a 25% reduction in incident resolution time.
  • Conducted ServiceNow training sessions for over 200 employees to increase user adoption and efficiency.
  • Maintained and administered the ServiceNow platform and integrated it with other IT systems, resulting in a 15% increase in productivity.
Work Experience
IT Support Analyst
ABC Corporation
06/2016 12/2018
  • Achieved a 95% resolution rate for all incidents and requests, exceeding the company's SLA target of 90%.
  • Implemented a new incident management process, resulting in a 30% reduction in the number of incidents reported.
  • Collaborated with the IT team to streamline the support process, resulting in a 25% increase in the team's productivity.
  • Provided technical expertise on Windows, Azure AD, Office 365, Skype for Business, and other IT systems.
  • Trained and mentored junior IT support analysts, resulting in improved team performance and customer satisfaction.
Work Experience
ServiceNow Business Analyst
ABC Corp
2019-05 2022-01
  • Managed the implementation of ServiceNow ITSM solution for a large financial institution, resulting in 30% improvement in incident resolution time
  • Streamlined IT service delivery processes by creating custom ServiceNow workflows, which reduced incident backlogs by 40%
  • Collaborated with cross-functional teams to gather requirements and configure ServiceNow modules to support ITIL processes, resulting in 25% increase in service desk efficiency
  • Conducted user training sessions to ensure successful adoption of ServiceNow platform, resulting in 95% user satisfaction rating
Work Experience
IT Support Analyst
2017-02 2019-04
  • Provided 2nd line support to 500+ end users, ensuring high level of customer satisfaction
  • Reduced average resolution time for desktop support tickets by 20% by creating and implementing new troubleshooting procedures
  • Managed Windows 7 to Windows 10 upgrade project, which resulted in 100% user adoption within 3 months
  • Implemented MDM solution to manage mobile devices, resulting in 50% reduction in mobile device issues
pro tip icon

Don't make the same mistake everyone else does. What we mean is, don't list your ServiceNow Business Analyst job responsibilities instead of your achievements. Recruiters know what you do. They want to know what kind of difference you can bring to their company. Focus on what you've accomplished.

Action Verbs for your ServiceNow Business Analyst Resume

Action verbs (also known as power verbs) are great for describing your achievements and responsibilities. They highlight your skills and show you’re able to take responsibility. Use these gems to make your experience section shine!

Impressing Recruiters with a Top ServiceNow Business Analyst Resume Skills Section

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ServiceNow Business Analyst resume: skills section checklist
  • Scan the job advert for keywords worth including in your resume;
  • List both hard and transferable skills;
  • Leave room for discussion: include some of your skills in other sections of your resume;
  • Focus on skills that prove your expertise and leave the irrelevant ones behind.
Top skills for your servicenow business analyst resume

ServiceNow Platform Configuration

ServiceNow Scripting

ServiceNow Integrations

ServiceNow Reporting

ITIL Framework

Agile Methodology


Data Analysis

Business Process Analysis

Project Management




Problem Solving

Critical Thinking



Time Management

Attention to Detail


Stakeholder Management

pro tip icon

Avoid getting sidetracked by Applicant tracking software by including a tech skills' section matching the job description and your own qualifications.

what to write in your resume header
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Checklist: the perfect ServiceNow Business Analyst resume summary section
  • Add a couple of keywords from the job description;
  • Mention some of your most valuable skills and characteristics;
  • Highlight your top achievements (and add numbers!);
  • Use no more than 3-5 sentences to guarantee readability and keep - the hiring manager interested.
resume Summary Formula icon
Resume summary formula:
Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
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Your summary should act as an elevator speech, briefly promoting how you will benefit the employer if hired. Pitch your strengths in the summary and expand on them in your ServiceNow Business Analyst experience section. Give examples like how your work benefited each employer.

The Right Format for Your ServiceNow Business Analyst Resume

When it comes to formatting your ServiceNow Business Analyst resume, there are certain things you need to keep in mind. These include your level of expertise, your total years of experience, and the position and company you’re applying for, to name a few.

You can choose between three basic resume formats:

The reverse-chronological format is just that – all your experience listed in a reverse-chronological way. It’s great for experienced professionals who have been in the industry for many years and have no career gaps.

The functional skills-based resume, on the other hand, focuses on skills, education, and personality traits, rather than experience. This makes it great for graduates, people with less experience, or bigger career gaps. The idea is to show you’re the perfect match without putting too much emphasis on your lack of relevant experience.

If none of these sound suitable, go for a hybrid (or combination) resume. It’s a mix of experience, skills, and personality traits. It’s also considered modern and innovative because of its non-traditional structure and sections. Here, you can add details about what your typical day looks like or what your life philosophy is. In short, the hybrid resume format shows who you are, both as a professional and as an individual.

Here’s our resume format and style checklist:

And in case you want to go the extra mile, check out our guide for crafting a resume that stands out.

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