What 10 elements recruiters and hiring managers are looking for in your customer service resume
1. Personal Summary
Tech recruiters are interested in the commitment it took employees to get where they are; your personal summary is the perfect way to show this. Especially for those working customer support, your personal summary can give a succinct overview of your career history and future desires, as well as some information on the areas you’re most skilled in. Recruiters have just a few seconds to look through your resume, your personal summary can act as the perfect snapshot of you in the six seconds recruiters take to screen your resume. It can also give insight into your culture fit. As Daniel’s example shows, your personal summary can introduce how you work best.
2. Find me online
Resumes can only tell so much of your story. In-depth description of projects and expertise can take more time to explain. Linking to your LinkedIn page or website is essential to give recruiters another avenue to explore should your resume entice them. This way, you can grab their attention with your resume and seal the deal with your other resources.
Daniel does this by including his Useful Links section, which includes his GitHub and LinkedIn Profile.
3. Language ability
Your ability to communicate in different languages is desirable in a field that involves heavy communication. To the recruiter, it shows you are capable of handling customer concerns and communicating globally, but it also indicates you’ll bring knowledge of group-and-culture-specific needs
Customer support representatives need to be tech savvy. It doesn’t matter what line of work you’re going into, there will always be some form of technology you will need to navigate. Whether this is logging customer complaints in a database, chatting with customers on Live Chat, or managing customer relations on SalesForce. Recruiters will be interested to see if you have any experience with these systems.
Dedicate a section of your resume to your technological experience. Hillary did just that with her Tech Toolkit.
5. Most Proud Of
A Most Proud Of heading allows you to bridge your achievements and personal interests in one place. The most effective way of doing this is describing a milestone in your career that took skill and meant a lot to you. For Hillary, one of her Most Proud Of moments was serving as a SalesForce Administrator.
A Most Proud Of section can accomplish many things for your help desk resume. For starters, it blends professionality and personality in a way that cuts down on text. It also provides the recruiter with a story of your career that’ll intrigue them to call you for an interview.
6. Interpersonal Skills
Customer service is founded on interpersonal skills. Not only are these important for communicating externally with clients, but internally with upper management and colleagues. Your interpersonal skills will be what carry you to success and allow you to impact the bottomline.
Rather than simply stating you have high interpersonal skills, quantify these (as mentioned in step one). Perhaps you were involved in communicating with a team of 5 or you sent 50+ emails per day in a prior role. You can easily include your interpersonal skills within a Strengths section on your resume.
Customer support representatives will have to deal with a high amount of customer communication. Being able to type quickly and accurately is an major advantage. Including your average words-per-minute on a resume is a clearly beneficial skill that will entice a recruiter to offer you an interview. This is another example of a skill that can be mention in a Strengths section on your resume.
8. External Courses
On-the-job training can be great, but your decision to go above-and-beyond your job requirements and become qualified in other areas is a great plus for recruiters. Much like your personal projects, it shows a level of dedication that’s highly valued. If you’ve taken any courses on Coursera or Udacity, for example, these would be wise to include on your resume.
9. My Time
Your hobbies and interests can give insight into your ability to communicate with others and work on a team. They can also indicate your ability to hold conversations with customers and make them feel valued. A great way to demonstrate this on your resume is to include a My Time section. The My Time heading is an Enhancv staple. This heading allows you to detail what you dedicate your time to throughout the day, throughout the week, throughout your career, or even in life. It’s a simple visual that a recruiter can quickly look at to see how you prioritise different aspects of your career. It’s especially influential when used to describe your activities in a typical day in your previous role.
As previously mentioned, projects are a great way of showing your impact to the recruiter. Projects are influential as to they can show your skill without necessarily being tied directly to your line of work. Suppose you spent some time volunteering where you were involved in coordinating clean-ups of local communities. This project shows your ability to outreach, to lead, and to persevere.
How to get a referral on LinkedIn for the Retail role you want
Employees referred to a position are more than 50% likely to get hired. Especially for an area that receives many applications, referrals can make a world of a difference for your help desk resume. Investing in your personal connections and building relationships with others in your field is one of the last steps you should take after creating your resume.
So before you start applying, be sure to check your 1st and 2nd degree contacts in both LinkedIn and in any other relevant groups you may belong to. If you don’t have strong connections in the industry you’re looking to establish yourself in, start making them now!
Check out our guide on getting referrals for any job you’re applying for.