One resume challenge you, as a Quality Assurance Manager, might encounter is effectively communicating the breadth of your technical expertise and managerial skills to potential employers. Our guide can help you articulate your experience and achievements in a concise manner that showcases your leadership capabilities and attention to detail, enabling you to stand out in the competitive job market.
- Aligning the top one-third of your quality assurance manager resume with the role you're applying for.
- Curating your specific quality assurance manager experience to get the attention of recruiters.
- How to list your relevant education to impress hiring managers recruiting for the quality assurance manager role.
Discover more quality assurance manager professional examples to help you write a job-winning resume.
- Quality Assurance Supervisor Resume Example
- Quality Technician Resume Example
- Quality Assurance Engineer Resume Example
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- Quality Control Technician Resume Example
- Supplier Quality Engineer Resume Example
- Quality Assurance Specialist Resume Example
- Supplier Quality Manager Resume Example
- Quality Assurance Officer Resume Example
How to style your quality assurance manager resume: layout and format
When creating your quality assurance manager resume, have you ever wondered how long it should be? Experts point out that it should be between one and two pages. Choose the longer format, if you happen to have over a decade of relevant experience. What is more, resume formats play a crucial role in presenting your experience. Use the:- Reverse-chronological resume format to highlight your experience;
- Functional skill-based resume format if you have less experience and want to focus on skills;
- Hybrid resume format to guide recruiters through both your experience and skills.
- Make sure your headline is simple and includes the job you're applying for or your current role, an abbreviation of a certificate you have, or even your professional area of interest;
- Always tailor your quality assurance manager resume to the role you're applying for by matching job requirements to your experience via different resume sections;
- Once you've created your resume, download it in PDF (unless otherwise specified). This is to ensure readability and that the layout remains fixed.
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The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.
The five (plus) definite sections your resume for a quality assurance manager job should include are:
- Header with your headline, contact details, and/or a preview of your work
- Summary (or objective) to pinpoint how your success aligns with the role
- Experience with bullets of your most relevant achievements in the field
- Skills to integrate vital job requirements (both technical and personal)
- Your further dedication to the field, showcased via relevant higher education and/or certifications
What recruiters want to see on your resume:
- Proven experience in quality assurance processes and methodologies.
- Knowledge and experience with relevant quality standards (e.g., ISO 9001, Six Sigma).
- Strong analytical skills and experience with statistical analysis.
- Experience leading and managing QA teams in a manufacturing or software development environment.
- Demonstrated ability to develop and implement quality assurance strategies and continuous improvement initiatives.
Experts' advice on writing your quality assurance manager resume experience
While the excitement and motivation for writing your quality assurance manager resume was present in the first hour (or so), you now find yourself staring at the blank page.
The resume experience section is the one that allows you to make a memorable impression by matching job requirement with your past jobs and accomplishments.
To help you write this resume section, here are four mistakes you need to avoid:
- Listing every job you have had so far, including the irrelevant ones. Before that, consider each of your past roles based on relevancy to the role. It may be the case that the job you had 15 years ago may have taught you invaluable skills that are appropriate for the role;
- Including irrelevant work experience items. Those are past jobs that aren't linked with the role you're applying for (or so they seem). Consider how your past jobs will serve your professional presentation: will they be filling in a gap in your work history, or just taking up space?
- Focusing on responsibilities instead of accomplishments. Your quality assurance manager resume shouldn't just be telling recruiters what you did in the past - as it's most often the case that candidates have had similar responsibilities. But, rather, the experience section should showcase the success you've attained in each past role, thanks to your unique skill set;
- Consider listing just your professional experience. Any role you've had in the past - e.g. volunteering, internships, etc. - can make it into your quality assurance manager resume experience section. Make sure to include it alongside numbers and results.
Two more things you need to remember about your resume experience section.
The first are keywords. Or those specific job requirements that are crucial for the role . Ensure you've integrated them across your experience section to get sorted closer to the ideal candidate profile by the Applicant Tracker System (ATS).
The second are action verbs. Each of your experience bullets should start with a strong action verb, followed by your specific skill and your on the job achievements. Follow this formula to hint to recruiters what your unique value as a professional is.
Still with us? In the next section, we will show you how industry-leading professionals have avoided the four most common mistakes, while integrating keywords and action verbs in their experience section.
- Developed and implemented a comprehensive quality assurance program, increasing product consistency and reducing defects by 25% at General Electric.
- Led a team of 12 QA analysts in a high-pressure environment, resulting in a significant reduction of customer complaints by 40% within the first year.
- Initiated a data-driven testing strategy that streamlined the QA process for jet engine manufacturing, cutting down cycle time by 15%.
- Oversaw the successful achievement of ISO 9001:2015 certification for Boeing manufacturing facilities.
- Collaborated with cross-functional teams to integrate quality assurance controls into all levels of product development, enhancing overall product reliability.
- Implemented a real-time quality dashboard that provided actionable insights, leading to a 20% improvement in production efficiency.
- Established a continuous improvement culture at Pfizer, which resulted in a 30% increase in compliance to regulatory standards.
- Directed the scaling of quality assurance processes to accommodate a 50% increase in production volume without compromising standards.
- Launched an automated defect tracking system, reducing resolution time by 50% and significantly improving inter-departmental communication.
- Managed the quality assurance department for Tesla's new Model Y production, ensuring zero recalls during my tenure.
- Implemented lean methodologies across quality assurance tasks, reducing waste by 30% and increasing operational efficiency.
- Championed the adoption of AI-driven quality control systems, augmenting accuracy in identifying imperfections on the production line.
- Streamlined Johnson & Johnson's QA processes, leading to a 40% reduction in product release cycle time.
- Enhanced the supplier qualification program, increasing supplier quality score from 80% to 95% in two years.
- Pioneered a risk-based quality management system which became a model for other departments, improving overall product safety.
- Designed and executed strategic initiatives at Intel that improved software product quality by 22%, measured by user feedback and reduced error rates.
- Managed a diverse and international team of QA specialists, enhancing team performance and exceeding quality targets by 35%.
- Spearheaded the development of an automated regression testing framework, reducing manual testing efforts by 60% and accelerating time-to-market.
- Revitalized the quality assurance strategy at Merck, driving the alignment with FDA regulations and passing all inspections with no major findings.
- Reduced batch release times by 25% through the introduction of improved quality control measures and staff training programs.
- Orchestrated the deployment of a centralized tracking system for pharmaceuticals that cut down on compliance issues related to tracking and tracing by 90%.
- Fostered a culture of quality at Apple, leading the QA team responsible for the flawless launch of the iPhone X.
- Developed a supplier quality audit system, improving component quality scores by an average of 30% through stringent vendor evaluations.
- Executed a comprehensive revamp of quality training materials, resulting in a company-wide uplift in quality awareness and a reduction in errors by 15%.
- Championed the design and implementation of a predictive quality model at Siemens, reducing downtime by 20% and boosting customer satisfaction.
- Managed the transformation of quality reporting mechanisms, enabling the leadership team to make data-informed decisions which cut costs by 18%.
- Drove a company-wide initiative to improve QA automation, resulting in 25% more test coverage and 40% less manual testing required.
- Restructured the QA framework at Amazon to accommodate the scalability of AWS services, maintaining 99.99% uptime and exceptional service quality.
- Aligned QA protocols with stringent industry standards, effectively reducing critical incidents by 45% over a 24-month period.
- Led critical end-to-end testing projects for Amazon Prime Video, contributing to a user experience enhancement that led to a 30% increase in subscriber growth.
Quantifying impact on your resume
- Include the number of quality assurance projects managed, indicating the scale of your responsibilities.
- List the percentage of defect reduction achieved in products under your quality management.
- Mention the number of quality assurance team members you have supervised or trained.
- Specify the amount of money saved through efficiency improvements or waste reduction.
- Document the number of quality standards or protocols you have developed or implemented.
- Provide the percentage increase in customer satisfaction or reduction in customer complaints due to quality initiatives.
- State the number of audits conducted and the compliance rates achieved.
- Highlight the number of successful corrective action plans initiated and completed.
Action verbs for your quality assurance manager resume
Guide for quality assurance manager professionals kicking off their career
Who says you can't get that quality assurance manager job, even though you may not have that much or any experience? Hiring managers have a tendency to hire the out-of-the-blue candidate if they see role alignment. You can show them why you're the best candidate out there by:
- Selecting the functional skill-based or hybrid formats to spotlight your unique value as a professional
- Tailoring your quality assurance manager resume to always include the most important requirements, found towards the top of the job ad
- Substituting the lack of experience with other relevant sections like achievements, projects, and research
- Pinpoint both achievements and how you see yourself within this specific role in the quality assurance manager resume objective.
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Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.
Shining a light on your quality assurance manager hard skills and soft skills
To win recruiters over, you must really have a breadth of skill set presented and supported within your quality assurance manager resume.
On hiring managers' checklists, you'd initially discover hard or technical skills. Those are the technology (and software) that help you perform on the job. Hard skills are easy to quantify via your education, certificates, and on-the-job success.
Another main criterion recruiters are always assessing your quality assurance manager resume on is soft skills. That is your ability to communicate, adapt, and grow in new environments. Soft skills are a bit harder to measure, as they are gained both thanks to your personal and professional experience.
Showcase you have the ideal skill set for the role by:
- Dedicating both a skills box (for your technical capabilities) and an achievements or strengths section (to detail your personal skills).
- When listing your skills, be specific about your hard skills (name the precise technology you're able to use) and soft skills (aim to always demonstrate what the outcomes were).
- Avoid listing overused cliches in the skills section (e.g. Microsoft Office and Communication), unless they're otherwise specified as prominent for the role.
- Select up to ten skills which should be defined via various sections in your resume skills sidebar (e.g. a technical skills box, industry expertise box with sliders, strengths section with bullets).
Spice up your resume with leading technical and people skills, that'd help you get noticed by recruiters.
Top skills for your quality assurance manager resume:
Quality Control Procedures
Regulatory Compliance
Product Testing
Auditing
Process Improvement
Root Cause Analysis
ISO Standards
Statistical Analysis
Quality Management Systems (QMS)
Risk Management
Leadership
Attention to Detail
Communication
Problem-Solving
Decision-Making
Teamwork
Adaptability
Project Management
Time Management
Conflict Resolution
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If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.
What are the best certificates to add to your quality assurance manager resume + how to curate your education section
The education and certification resume sections are the underdogs of your quality assurance manager resume.
They showcase to recruiters that you've invested plenty of time to gain valuable and specific know-how, vital for growth.
As far as the resume education section is concerned:
- Detail only advanced education, specifying the institution and timeframe.
- Indicate your forthcoming graduation date if you're in the midst of your studies.
- Consider omitting degrees that don't align with the job's requirements.
- Offer a description of your academic journey if it underscores your notable achievements.
When curating your degrees and certificates on your quality assurance manager resume:
- Select only accreditation that matters to the role
- Niche knowledge that could help you stand out as a candidate (as is within the past few years), should be listed towards the top of your resume
- Include any pertinent data for credibility (e.g. institute name, graduation dates, etc.)
- Irrelevant degrees and certifications shouldn't make it on your resume. Those include your high school diploma and any specializations that have nothing to do with the technical or soft skills that are required for the job
As a final note, if you feel tempted to exclude your education or certification from your resume, don't.
These two sections could help you have a better competitive edge over other candidates - hinting that your professional journey in the industry may be for a longer period of time.
Recruiters find all of these quality assurance manager credentials impressive:
The top 5 certifications for your quality assurance manager resume:
- Certified Manager of Quality/Organizational Excellence (CMQ/OE) - American Society for Quality (ASQ)
- Certified Quality Auditor (CQA) - American Society for Quality (ASQ)
- Certified Six Sigma Black Belt (CSSBB) - American Society for Quality (ASQ)
- ISO 9001:2015 Certified Lead Auditor - Exemplar Global
- Certified Software Quality Engineer (CSQE) - American Society for Quality (ASQ)
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Listing your relevant degrees or certificates on your quality assurance manager resume is a win-win situation. Not only does it hint at your technical capabilities in the industry, but an array of soft skills, like perseverance, adaptability, and motivation.
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The summary or objective: focusing on the top one-third of your resume
It's a well-known fact that the top one-third of your quality assurance manager resume is the make-it-or-break-it moment of your application. The resume summary and objective could help you further build up your professional profile.
- If you have plenty of career highlights behind your back, use the resume summary . The quality assurance manager summary immediately focuses recruiters' attention on what matters most within your experience.
- The resume objective is the perfect choice for balancing your career achievements with your vision. Use it to state precisely how you see yourself in a couple of years' time - as part of the company you're applying for.
Both the resume summary and resume objective can be your value pitch to potential employers: answering what makes your application unique and the top choice for the quality assurance manager role. They both have to be specific and tailored - as there's no one-size-fits-all approach to writing your quality assurance manager summary or objective. Use the quality assurance manager examples below as a starting point:
Resume summaries for a quality assurance manager job
- Seasoned Quality Assurance Manager harnessing over 15 years of experience in the automotive industry, deeply skilled in ISO 9001 framework and lean manufacturing techniques. Spearheaded a program that slashed defective parts per million by 70% at TechnoAuto Group, championing productivity and excellence.
- Dedicated QA Manager, with a solid track record of 20 years in the pharmaceutical sector, adept in FDA regulations and cGMP practices. At PharmaPeak Corp., led a cross-functional team to achieve a record 99.8% compliance rate, ensuring the highest quality standards are met for critical health products.
- Former aerospace engineer with a master's degree in Quality Management, transitioning into Quality Assurance with a profound understanding of complex systems analysis and regulatory compliance. Proven success in project management, leading to a reduction in system errors by 40% over three years at AeroTech Innovations.
- Accomplished project coordinator making a career change, bringing over 8 years of experience in managing high-stake projects and comprehensive knowledge of continuous improvement processes. Recognized for elevating team performance and process efficiency at Dynamic Constructions, propelling customer satisfaction to record highs.
- Energetic graduate eager to enter Quality Assurance, armed with a B.S. in Industrial Engineering and a passion for problem-solving. Committed to applying analytical skills and a fresh perspective to drive process improvements and deliver outstanding quality control at a forward-thinking manufacturing organization.
- Aspiring QA professional, bringing an MBA with a focus on operations management and a zest for technology and quality excellence to embark on a journey of learning and growth. Aimed at leveraging academic foundations in risk management and statistical analysis to foster a culture of continuous quality enhancement.
Extra sections to include in your quality assurance manager resume
What should you do if you happen to have some space left on your resume, and want to highlight other aspects of your profile that you deem are relevant to the role? Add to your quality assurance manager resume some of these personal and professional sections:
- Passions/Interests - to detail how you spend both your personal and professional time, invested in various hobbies;
- Awards - to present those niche accolades that make your experience unique;
- Publications - an excellent choice for professionals, who have just graduated from university or are used to a more academic setting;
- Volunteering - your footprint within your local (or national/international) community.
Key takeaways
Writing your quality assurance manager resume can be a structured and simple experience, once you better understand the organization's requirements for the role you're applying to. To sum up, we'd like to remind you to:
- Always select which experiences, skills, and achievements to feature on your resume based on relevancy to the role;
- In your resume summary, ensure you've cherry-picked your top achievements and matched them with the job ad's skills;
- Submit your quality assurance manager resume as a one or two-page long document at the most, in a PDF format;
- Select industry leading certifications and list your higher education to highlight you have the basis for technical know-how;
- Quantify your people's skills through various resume sections (e.g. Strengths, Hobbies and interests, etc.) to show recruiters how your profile aligns with the organizational culture.
