INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Quality Assurance Manager positions are at a much faster than average growth rate, which is 22%. With that said, there are currently 1,847,900 jobs in the market right now. The total number of jobs is expected to increase by 409,500 to 2,257,400 in the period of 2020-30.
What’s more, the median annual wage for the Quality Assurance Manager jobs was $110,140 in May 2020. The lowest 10% earned less than $65,210, and the highest 10% more than $170,100.
Our conclusion? The Quality Assurance Manager job market is facing competition due to decreasing demand.
Top Quality Assurance Manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
How to write a Quality Assurance Manager resume experience section
Quality Assurance Manager Resume’s Job Experience Checklist:
- Use 4-6 bullet points per job title;
- Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
- Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
- Start each sentence with a power verb and avoid overused buzzwords;
- Use either C-A-R or S-T-A-R methodology, when describing your experience.
The work experience samples below come from real Quality Assurance Manager resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:
Work Experience
IT Project Manager / Senior Business Analyst / Quality Assurance Manager / Senior Web Developer
McClure, Leuschke and Balistreri
2012-2014
- 60% UI issues resolved of the SAAED Application in just 5 weeks’ time
- Reduced 70% of the development issues from the SAAED Application in 8 weeks’ time
- Deployed SAAED Application in Production with minimal resources i.e. with a team of only 3 developers
- Re-engineered IPS project and deployed in Abu Dhabi Traffic Police Patrol Smart Car in just 4 weeks
- Worked on 4 major UAE Government projects including SAAED System, Abu Dhabi National Ambulance System (ADNA), Intelligent Patrol System (IPS) & Emirates Vehicle Gate (EVG)
- Implemented Agile methodology with SCRUM framework
- Took the ownership for the Requirements Gathering, Change Management, Quality Assurance and Testing Process
- Successful deployment & training of SAAED system and installation of the related software in Panasonic Tough Books used by SAAED Police
Work Experience
Quality Assurance Manager
Metz - McCullough
2016-2020
- Product Owner/Scrum Master/Technical Consultant
- Hiring, Resource allocation, Managing Automation Center of Excellence
- Technical assistance for App & API automation using Selenium, REST Assured.
- Product owner for in house products like TAAS (Testing as a Service), Reporting dashboard.
- Scrum master – Conduct scrum planning, capacity planning, define acceptance criteria, backlog grooming, run retrospectives.
- Presenting aggregate view of weekly, monthly & scrum metrics to management.
- Manage automation requests from multiple portfolios.
Work Experience
Quality Assurance Manager
Zeal Wheels
2017-2018
- Manages the activities of the QA Department (6 engineers, 30+ technicians and inspectors),
- New products introduction, reliability testing,
- Improve finish goods outgoing inspection plan from AQL 0.65% to 0.4% at same staffing.
- Reduced the department budget by 40% in 2 years.
Work Experience
Quality Assurance Manager
Hermiston LLC
2011-2018
- Manages the activities of the QA Department (5 engineers, 30+ technicians and inspectors),
- Optimization of job
- Improve the cooperation and quality of parts from Far-East suppliers (COPQ reduced by 70%)
Work Experience
Quality Assurance Manager
Movie Intense
2019-2021
- Manages the activities of the QA Dep. (6 engineers, 30+ technicians and inspectors),
- Improve finish goods outgoing inspection plan from AQL 0.65% to 0.4% at same staffing.
- New products introduction, reliability testing,
- Reduced the department budget by 40% in 2 years.
Work Experience
Quality Assurance Manager
Miller - Windler
2015-2017
- Manages the activities of the QA Department (5 engineers, 30+ technicians and inspectors),
- Optimization of job
- Improve the cooperation and quality of parts from Far-East suppliers (COPQ reduced by 70%)
Work Experience
Quality Assurance Manager
Champlin LLC
2016-2020
- Responsible for the quality assurance of the entire product suite.
- Build, implement and direct quality assurance principles and strategies, and maintain the quality of delivery.
- Recruitment, orientation, training, coaching, monitoring and disciplinary management of QA Engineers.
- Huge focus on motivating the team, recognize great talent, and bringing the best out of each individual.
- Lead and directed the QA team with technical expertise in Test Automation and Quality Assurance
- Lead performance testing for new products and features
- Manage and lead the complete release process including identification of release scope, internal release notes, timing, cordination and release demos.
Work Experience
Quality Assurance Manager
DuBuque, Conroy and Durgan
2021-2022
- Quickly ramp-up in a challenging project in the Private & Commercial Clients area: European Questionnaire;
- Coordinated the QA recruitment process for the PCC domain;
- Team leadership with 15 direct reports & 3 vendors;
- Created the development plans and defined the trainings needs for them;
- Completed annual performance reviews with direct feedback to HR;
- Acted as an escalation point for all QA related topics in 8 projects;
- Managed stakeholders across Belgium, Spain & Germany;
- QA domain representative in the internal & global management meetings.
Work Experience
Quality Assurance Manager
Jaskolski, Waelchi and Yundt
2018-2020
- Responsible for developing QA approaches that fit the overall strategy of the company. Creating whole new QA lifecycle in Gitlab from scratch
- Responsible for testing wireframes in very early stage of the project
- Review product requirements and user stories for testing purposes. Identify risks or design flaws and provide solutions to develop and implement.
- Creating and execution of Test Plans and test cases for mobile/web applications
- Performing functional tests like Sanity, Regression, Smoke, Interruption and others. Non-functional like Compatibility, Security, Usability and other type of testing like user acceptance testing, etc.
- Responsible for building QA team
- Active participant in project planning and project resourcing
- Setting up Automation environment based on Selenium Web Driver with Java and for some tests selenium IDE plugin for Firefox.
- Distribution of Tasks among Developers and Designer/QA
- Plan, assign, and manage the daily activities of direct reports supporting the ongoing product releases.
- Document, communicate and facilitate correction of defects discovered during the product life cycle, working with the developers and product managers to ensure appropriate follow through to resolution.
- Working in Agile, Scrum methodology
Work Experience
Quality Assurance Manager
Moxie Marketing
2012-2014
- Line Clearance procedures
- Batch Manufacturing Record maintenance
- SOPs Generations
Work Experience
Quality Assurance Manager
DuBuque, Conroy and Durgan
2015-2019
- Verify the operators' performance in following the client's instructions/regulations.
- Preparation of quality documentation for internal testing, performed during processing.
- Manage the complicance errors made during or after the order executions.
- Planning of control activities, interacting with the production manager and third parties.
Work Experience
Center Quality Assurance Manager
Innovation Modular
2011-2018
- Rebuilt quality management systems for under-performing center and raised KPI scores 20+ points (from 70-90) within first 6 months of hire.
- Created and taught customized training plan for 3 direct reports, dropping internal error rate score and improving employee morale.
- Ensured sustainable, continuous business growth by mentoring 15-member Center Leadership Team on best quality and operations management practices.
Work Experience
Quality Assurance Manager
Waters and Sons
2011-2018
- Managed Projects which impacted manypartner teams and ensured swift Productiondeployments with no defects
- Created test strategy, test cases, built an automation framework with Selenium to automate the new Amazon profile page, and handed it over to the Development team.
- Enable automation on all Ad types and major device types.
- Led the QA team to create a framework that takes screenshots of the Fire TV Ads, Fire Tablet wake screens and Kindle e-Reader Ads across various generation of devices and provided a tool to the technicians to manually verify the design and UI elements.
- Led the QA team to implement a self service tool which polls the queue and submits the advertisement campaigns to the existing automation tools.
Work Experience
Quality Assurance Manager
Miller - Windler
2017-2018
- Quickly ramp-up in a challenging project in the Private & Commercial Clients area: European Questionnaire;
- Coordinated the QA recruitment process for the PCC domain;
- Team leadership with 15 direct reports & 3 vendors;
- Created the development plans and defined the trainings needs for them;
- Completed annual performance reviews with direct feedback to HR;
- Acted as an escalation point for all QA related topics in 8 projects;
- Managed stakeholders across Belgium, Spain & Germany;
- QA domain representative in the internal & global management meetings.
Work Experience
Quality Assurance Manager
Strat Security
2017-2018
- Pioneering the QA for 3DEXPERIENCE transformation inside 3DEXCITE
- Leading the testing and validating of Business and Industry Processes
- License and Cloud Platform Manager for QA across 11 global regions
- Streamlining QA + Dev Processes in accordance to ISTQB & CMMI5 best practices
Work Experience
Quality Assurance Manager
Innovation Modular
2018-2020
- Release Engineering (reduced the release cycle time by 85%)
- Enhanced the functional automation framework (added 200+ E2E critical path tests)
- Established the mobile app test automation framework (25% of functional flows automated)
- Redefined QA processes to ensure efficient testing and effective communication between teams
- Participated in feature reviews with UX team and product managers
- Working on performance testing using Apache Jmeter
- Mentored qa/development team members in automation best practices
- Managed Test infrastructure on AWS
Work Experience
Quality Assurance Manager (India)
Sanguine
2016-2020
- Managing the global pilot and product iteration for Encory with our first customer, BMW Iberica and its 200+ dealers
- Developing and implementing data-driven optimisations for product features and Supply-Chain & IT processes
- Managing C-Level stakeholders across BMW Germany, Spain & France
- Team leadership with one direct and four dotted line reportees
Work Experience
Quality Assurance Manager
Metz - McCullough
2011-2018
- Implementation of Quality System, ISO 13485, and CE mark in partners plants located in Emerging Countries.
- Reduced production defects 30% by implementing new SQA processes that improved regression testing methods
- Reduced test time and number of defects caused by late code arrivals by 60% with branching strategy
Work Experience
Quality Assurance Manager
Epic Adventure Inc
2018-2020
- Lead of the Quality Assurance team.
- Work closely with Supervisors and Customer Support Representatives to ensure OpenTable customers have exceptional customer experience
- Help agents grow and develop their talents and expand their knowledge of OpenTable products and services
- Revised the Customer Support Tier 1 New Hire Training
- Organized, wrote, designed and implemented the new training program which created a new experience for our new Customer Support Representatives
- Created content that was engaging, memorable and impactful
- Ensured that CSRs would feel prepared once they started taking calls and responding to emails
- Partnered with the Trainers in the Sales Operations department, as well as SMEs in other departments to gather the most up to date information and confirm content was accurate
- Worked closely with the UK team to create a similar program tailored to their needs. My new hire training program is also used in Japan and Australia
- Lead the first training class for Project Boomerang and received positive feedback from the CSRs in the class
- CSRs from my class have gone onto become Senior CSRs and Supervisors
- Work closely with the current Trainer for Customer Support. Provide guidance and support as needed. Assisted in the creation of training surveys to gather data on the New Hire Training classes. Brainstorm new ideas for the overall Customer Support training program.
Work Experience
Quality Assurance Manager
Epic Adventure Inc
2018-2020
- Verify the operators' performance in following the client's instructions / regulations
- Preparation of quality documentation for internal testing, performed during processing
- Manage the complicance errors made during or after the order executions
- Planning of control activities, interacting with the production manager and third parties
PRO TIP
Make sure to relate your experience to your job description, but never lie. That’s not tolerated and will show up in the face-to-face interview later on.
Action Verbs for your Quality Assurance Manager Resume
At Enhancv, we went through countless Quality Assurance Manager resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.
Recommended reads:
Quality Assurance Manager Resume Skills’ Tips & Tricks to Impress Recruiters
Resume Skills Section Checklist:
- Ensure your hard skills section (including technologies) are exactly matching the job description.
- Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
- Find a way to showcase your skills beyond the skills section.
- Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Quality Assurance Manager resume
HARD SKILLS
- Jira
- HTML
- Agile
- CSS
- Javascript
- Manual Testing
- Scrum
- JMeter
- Testrail
SOFT SKILLS
- Attention to Details
- Efficiency
- Patience
- Time management
- Problem-solving
- Ability to work on parallel streams
- Written and verbal communication
- Teamwork
- Knowledge of quality standards
PRO TIP
Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.
Recommended reads:
Quality Assurance Manager Resume Header: Tips, Red Flags, and Best Practices
CHECKLIST For Your Quality Assurance Manager Resume Header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
Recommended reads:
PRO TIP
Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Quality Assurance Manager resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.
Quality Assurance Manager Resume Summary Best Practices
Checklist: What to include in your Quality Assurance Manager resume summary:
- Years of experience;
- Highlight top 3 skills and proficiencies;
- One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
- Use short, direct sentences - but no more than three - to keep the HRs interested.
Resume Summary Formula:
Resume Summary Formula:
[Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
Include a link to your portfolio in your resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.
Recommended reads:
Listing Your Education, Certifications and Courses
Resume Education Section Checklist:
- Ensure your hard skills section (including technologies) are exactly matching the job description.
- Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
- Find a way to showcase your skills beyond the skills section.
- Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Certifications for your Quality Assurance Manager resume
Learn Basic to Advance JIRA for Testers/QA/Test Manager-2022
Setup Jira Trial Account | Bug Tracking, Task Management & Agile/Scrum Project Management using JIRA | Realtime Examples
Great Product Manager: Product Management by Microsoft's PM
Become a Great Product Manager! Land your dream job with Microsoft's Senior Product Manager. Free CV review included!
Azure Basics for Project Manager,BA,QA (AZ-900)
Learn the fundamental of Azure without any prior knowledge of Azure or any cloud platform relevant for AZ-900
The Project Management Course: Beginner to PROject Manager
The Complete Course for becoming a Successful Project Manager
Management Skills: New Manager Training Update 2022
Management Skills Certification in Developing People, Leading Teams & Process Improvement in the New Hybrid Work Culture
Recommended reads:
PRO TIP
There are dozens of certifications that you can claim as a Quality Assurance Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
Quality Assurance Manager Resume: Additional Writing & Formatting Tips
There are three basic resume formats you can choose from:
- Reverse-chronological resume format;
- Functional resume format;
- Hybrid (or Combination) resume format;
The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.
Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.
Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.
Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.
Quality Assurance Manager Resume Summary best practices
Here are more resume tips regarding your layout and style:
- Clear and legible 12p resume font size;
- Use 10’’ resume margins - that’s default for a great resume design;
- Use a one-page template resume length if you’ve got less than 10 years of experience; otherwise, opt for a two-page resume;
- Save your resume as PDF before sending it to the recruiter.
To take it a step further, check out how your resume can stand out without leaning too much on the creative side.
Recommended reads:
PRO TIP
If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.
Other sections to include in your resume
Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Quality Assurance Manager resume:
Quality Assurance Manager Resume: How to Make Yours More Creative & Stand Out
When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Quality Assurance Manager resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.
What Makes a Great Quality Assurance Manager Resume: Key Takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov
8 minute read
Updated on 2022-03-25
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