INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Engagement Manager positions are at a 10% growth rate, which is as fast as average. With that said, there are currently 316,800 jobs in the market right now. The total number of jobs is expected to increase by 31,800 to 348,600 in the period of 2020-30.
What’s more, the median annual wage for the Engagement Manager jobs was $141,490 in May 2020. The lowest 10% earned less than $74,620, and the highest 10% more than $208,000.
Our conclusion? The Engagement Manager job market is wide open for candidates.
Top engagement manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
Writing a strong engagement manager experience section
Engagement manager resume experience section: ultimate checklist
- Use no more than 4-6 bullet points per position;
- List relevant positions and situations that add value to your application;
- Describe situations, tasks, actions, and results (the S-T-A-R method);
- Remember to include numbers in whatever form you like (e.g. the number of projects you’ve finished);
- Begin each bullet point with an action verb.
Check out the examples below when building your experience section. They will help you stand out!
- Assess business needs and draft initial proposals and estimates
- Train, Coach, and Mentor teams in Agile concepts, values and practices
- Promote technical engineering best practices (TDD, CI, DevSecOps, ...)
- Lead the products implementation : scoping, design, build to roll-out
- Manage delivery constraints : budget, scope, milestones, quality, risks, ...
- Personal internal initiatives : "Remote Design Thinking" and "Teal Academy"
- Certifications and Badges reviewer at IBM Agile Academy
- Worked with the Sales team on project scoping and and planning resourcing
- Main point of contact for 4 client accounts and primary escalation point for any problems in the client relationship.
- Worked closely with project managers focusing on on engagement experience and contract compliance.
- Worked with the Recruitment team in identifying the right profiles for the Client requirements and assigned team members to specific tasks within the project and deploy resources to specific accounts
- Responsible for all billing and invoicing of the client and managing client expectations.
- Managed the Oragnisation's Social media handles
- Developed marketing material, processes and client engagement plans to rollout across teams to build client relationships and increase employability targets for graduates and interns
- Presented industry trend analysis and remote work engagement ideas via webinar to student cohorts.
- Successful usage, training and rollout of LinkedIn Sales Navigator across team of users.
- I rolled out training and documented manuals across teams to increase usage and business development success.
- Partnered with companies to discuss talent solutions, pain points, collaboration opportunities and business profile growing among student community.
- Produced career mapping sessions, professional development videos and coaching calls to drive graduate employability.
- In October 2020, became Job Adder champion to lead new CMS implementation, best practice and process documentation, working with data teams to rollout department-wide.
- Developed marketing communications, processes and client engagement plans to rollout across teams to build client relationships and increase employability targets for graduates and interns
- Presented industry trend analysis and remote work engagement ideas via webinar to student cohorts.
- Successful usage, training and rollout of LinkedIn Sales Navigator across team of users.
- I rolled out training and documented manuals across teams to increase usage and business development success.
- Partnered with companies to discuss talent solutions, pain points, collaboration opportunities and business profile growing among student community.
- Produced career mapping sessions, professional development videos and coaching calls to drive graduate employability.
- In October 2020, became operational team lead for Job Adder, a new CMS and assisted with implementation, best practice and process documentation, working with data teams to rollout department-wide.
- Increased the leads & potential clients of the company
- Created a network of Technology & Science CEOs and CSOs
- Secured 155k of scientific consulting contracts
- Proactively guided clients through every step of the customer journey - from pre-sales to implementation
- Developed and executed multi-year strategic
- Onboarded over 10 new hires and coached on best customer service practices
- Created and launched Project Coordinator position within Sucess Team department which increased team efficiency by 60%
- Successfully managed multi-million customer portfolios while maintaining high levels of satisfaction and 80+ NPS score
- Excelled in guiding Customer Success team ithrough numerous Operating System changes and integrations
- Led complex custom content and marketing projects with teams of writers, designers and solution consultants
- Facilitated internal training to build in-house expertise, product awareness, and staff confidence
- Drove Samsung’s bi-annual Day of Service, responsible for executive buy-in and multi-location participation. Each day resulted in involvement from 4,000 employees, 17,000 hours invested in communities across North America and more than 1 million media impressions across social and traditional channels.
- Formed and led Samsung’s 12-member Community Involvement Committee, including budget, social media reach, communication, volunteer and vendor support responsibilities. Through this committee, $200,000 was infused into our local communities each year with approximately 500 employee volunteers taking part in service activities.
- Designed and implemented Samsung's first-ever Volunteer Time Off Program, resulting in 10% usage during the first year of inception. I partnered with HR leaders, the President and CEO to achieve this.
- Partnered with leaders and executives across the company on communications activities ranging from organizational changes, large-scale relocations, benefits, compensation, recognition, department and town hall meetings, product launches, security updates and emergency communications including bomb threats and building evacuations.
- Set strategy and implemented communication, distribution, analyzing and reporting on Samsung's annual employee engagement survey, looking for data trends in tenure, age and department, and creating action plans to address gaps.
- Implemented and managed President's Roundtable meetings, then acted and reported on findings.
- Designed and implemented Communities@Work, a program designed to engage employees in special interest topics such as parenthood, exercise and reading.
- Coordinated company events, including the holiday party, Corporate Challenge and employee appreciation events.
- I have piloted and launched a digital credit product in partnership with EABL.
- I advanced 100 small bars a total of KSH 2M for purchase of stock.
- As the Engagement manager for DTB Uganda, I have helped DTB Uganda in driving transactions of over UGX 18 Billion through PayEasy.
- I managed a Grant of USD 100,000 from the Bill and Melinda Gates foundation as from September 2015 - September 2018 for a merchant payments project in Ghana in partnership with DTB Uganda.
- I managed a grant of USD 60,000 from CGAP for a merchants payments project in Ghana in partnership with Ecobank Ghana.
- Serves as lead liaison between Fortune 50 company customers, independent business and product owners, and Zift account team
- Employs strategic guidance, management and coordination of all efforts within Zift Digital Services, including Professional Services, Publishing Services and Digital Media Services
- Project activities include: syndicated website content, email offers, newsletters, pay-per-click campaigns, co-branded collateral, banner ads, and social media campaigns
- Ensures all Services requests are completed to customer expectation and meet SLA and SOW requirements while maintaining customer satisfaction across all contacts
- Serves as lead liaison between Fortune 50 company customers, independent business and product owners, and Zift account team
- Employs strategic guidance, management and coordination of all efforts within Zift Digital Services, including Professional Services, Publishing Services and Digital Media Services
- Project activities include: syndicated website content, email offers, newsletters, pay-per-click campaigns, co-branded collateral, banner ads, and social media campaigns
- Responsible for reviewing and testing all activities, packaging project materials for partner consumption, and internal reporting on content usage as well as manages all marketing projects for the client that included scoping, instruction and direction for production, quality assurance and delivery
- Ensures all Services requests are completed to customer expectation and meet SLA and SOW requirements while maintaining customer satisfaction across all contacts
- Am currently handling multiple clients to manage a portfolio of over $1.5M in revenue. Have grown my engagements more than 6x in a span of 1 year
- Built an Shelf-Image recognition App(Fast.ai) based solution to help a Retail company reduce the time taken for retail audits
- Helped deliver solutions using NLP/NLU to analyze and mine the social media posts of an Asset management company and build profiles of high potential users
- Worked with a client to create an automated forecasting tool using Bayesian Structural Time series models to predict the category trends for a Top CPG client. Reduced the TAT from 15 days to 2 and the MAPE from 35% to 10%
- I've worked with a consortium of Airline, Telecom and Banking clients to help analyze their database and generate Cross-Sell/Up-sell lists using XGBoosts
- Designed a sequence based algorithm for Rail Tech company to understand their sensor readings and build a predictive component failure model
- Act as advisor and guide to US customer strategic engagements to develop and implement Intelligent Automation solutions( Robotic Process Automation, Machine Learning and Artificial Intelligence strategies)
- Demonstrate the ability to configure a Center of Excellence or a Shared Services platform; for the purpose of designing and delivering an RPA end-to-end solution(i.g Blueprism, UiPath, Automation Anywhere and NICE)
- Utilized design thinking methods to lead operational & technical teams thru client training workshops for the purpose of identifying and assessing business requirements, functional designs, process designs (including scenario designs & flow mapping), prototyping, testing, and defining support procedures
- Created a customer database for more than 5000 for email marketing and engagements
- Increased web traffic and content engagement by 30%
- Provided general maintenance to existing client automations and their automation platform identifying current As-Is infrastructure issues, poor process definition best practices and/or lack of advance training techniques
- Supplied new & existing clients with pre-built RPA solutions (To-Be) for their day-to-day operational responsibilities associated with maintaining Blue Prism, UiPath or Automation Anywhere across their enterprise
- Partnered with both Operations & IT teams to ensure the scope of the business needs were defined and product requirement were completed in the necessary Blue Prism/UiPath documentation format used to capture requirements (i.e. RFQ, PDQ, ODI, etc.)
- Responsible for the Account development and Business growth for the account.
- Working closely with the Account Delivery Head and managing team of 130+ THC.
- Managing 30+ direct reporting engineers deployed in Customer location.
- Engaging with customer for maintaining existing business of 50 Cr (INR) yearly business.
- Working closely with BDM/Sales for new business and growth of account.
- Deliver new and complex high quality solutions to clients in response to varying business requirements in onsite and offshore in both enterprise and normal devices.
- Managed the e-commerce platform maintenance and builds of several clients (Petit Bateau, Eres, Alinea)
- Successfully led a team of 12 consultants across 4 projects
- Increased the overall revenue of these projects by 70% in one year
- Increased Client Satisfaction from 2/5 to 4.5/5
- A reputation to manage elevated contract situations, problematic accounts and highly demanding customers. Currently engaging with 4 customer domains across the globe for procurement intelligence.
- Contributing to ~30% of total revenue generating accounts in EMEA for a specific service. Managing y <$1Mn/anm revenue with assured +30% margin.
- Maintained 100% customer retention and ~20% revenue growth with 5/5 CSAT rating.
- Project scoping through Business Requirements Document (BRD), Statement of Work (SOW) delivery and signoff
- Ensuring the SLA adherence within acceptable schedule, quality, scope and budget contractually agreed with client
- Project finance management - Cost to Price ration, billing for services as per milestones, following-up on payments etc.
- Conduct/participate in global forums to generate greater visibility within sellers, management about the product and services capabilities
PRO TIP
The person reading your Engagement Manager resume will be busy, make sure you never waste their time with fluff.
Action verbs for your engagement manager resume
Recommended Reads:
Writing a strong skills section for your engagement manager resume
Checklist for your Engagement Manager skills section:
- Include all relevant skills from the job description to pass ATS;
- Focus on skills that show your expertise;
- List your technical skills in a clear and concise manner;
- Leave room for transferable skills related to teamwork, communication, negotiation, and conflict management.
Top skills for your engagement manager resume
Google Analytics
Wordpress
SEO
HTML
Social Media
Communication
Creative problem solving
Analytical thinking
Influencing
Team work
PRO TIP
Avoid getting sidetracked by Applicant tracking software by including a tech skills' section matching the job description and your own qualifications.
Recommended reads:
Engagement manager resume header: tips, red flags, and best practices
Checklist for your engagement manager resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
Recommended reads:
PRO TIP
Include a link to your portfolio in your Engagement Manager resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.
the ideal summary for your engagement manager resume
Mastering the summary section: checklist
- Mention the total years of experience you have in the field;
- Focus on 2 to 3 of your top achievements;
- Highlight the things that make you the best fit for the position;
- Go for short, easy-to-read sentences to keep the recruiter’s attention.
Resume Summary Formula:
PRO TIP
Highlight specific past projects that you’re most proud of in your summary. It sets an excellent tone for the rest of your resume. You can talk about all of your former jobs in your work experience section later on.
Recommended reads:
Things to include in your engagement manager resume education section
Engagement manager resume education section checklist:
- Mention your highest education degree;
- Add the duration of your course and the institution you attended;
- List the awards you’ve received during your studies;
- Feature your certifications if they are relevant to the position;
- Entry-level positions: Share more about projects and classes.
Top certifications for your engagement manager resume
Employee Engagement Training for Managers
Learn how you can improve employee engagement on your teams, to improve performance and increase positive outcomes.
Improving Team Engagement Program for Managers
Aligning the way you and your team work so that productivity and engagement flow easily within your team.
Stakeholder Management for Project Managers
Effective tools for project start: stakeholder analysis and engagement, communication plan, project charter
Improve People Management and Build Employee Engagement
Build Employee Engagement and Improve Your People Management for Peak Organizational Development
Employee Engagement Management Coaching Certificate
New manager essentials communication skills training, human resources employee performance management (Accredited)
Recommended reads:
PRO TIP
There are dozens of certifications that you can claim as a Engagement Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
Formatting your engagement manager resume
What’s worse than a .docx resume? A resume with a poorly chosen format.
In general, there are three basic resume formats we advise you to stick with:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
Choosing between them is easy when you’re aware of your applicant profile – it depends on your years of experience, the position you’re applying for, and whether you’re looking for an industry change or not.
The reverse-chronological resume format is just that – all your relevant jobs in reverse-chronological order. It’s great for applicants with lots of experience, no career gaps, and little desire for creativity.
When working with less experienced applicants, we suggest the functional skills-based resume format. It’s great for recent graduates or people with large career gaps. Functional skills-based resumes focus on your personality, the skills you have, your interests, and your education. Ultimately, the idea is to show you’re the perfect fit without putting too much emphasis on your work experience (or lack thereof).
If you’re in the middle or are generally looking to make your resume feel more modern and personal, go for the combination or hybrid resume format. It offers the best of both worlds by combining sections focused on experience and work-related skills and at the same time keeping space for projects, awards, certifications, or even creative sections like ‘my typical day’ and ‘my words to live by’.
Engagement Manager Resume Formatting Checklist
- Choose the resume format based on your level of experience and the company you’re applying for
- Go for a traditional 10-12p font
- Stick to 1-inch page margins to ensure high readability
- Match the length of your resume to your experience, but don’t go for more than two pages!
To take it a step further, check out how your resume can stand out without leaning too much on the creative side.
Recommended reads:
PRO TIP
Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Engagement Manager resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.
Additional sections for your engagement manager resume
In some cases, especially when it comes to entry-level positions, adding more sections beyond the usual ‘experience’, ‘skills’, and ‘education’ works well in your favor. Such additional sections will help you paint a fuller picture of who you are in the recruiter’s head.
Here’s a list of fun yet informative additional sections for your resume:
Making your engagement manager resume creative
We know too well that recruiters go through tons of resumes every day. The worse part is, they often need to hire people for different positions and teams. So how do you make yourself stand out in such cases?
By adding a dash of creativity to your Engagement Manager resume. It can be in the form of a colorful layout, a section describing your typical day, or even a picture of your favorite book – you decide!
Just make sure that the levels of creativity match the industry, company, and position you’re applying for.
What makes a great engagement manager resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
