Average resume stats for your industry
Words
332
Pages length
1.6 p
Job titles per resume
4.1
Bullet points per job title
9.1
Experience
7.1 years
Top Skills for Telemarketing resume
HARD SKILLS
  • Jira
  • Trello
  • Slack
  • MS Office
  • MailChimp
SOFT SKILLS
  • Communication
  • Creative problem solving
  • Analytical thinking
  • Influencing
  • Team work
Resume Example Fold Background
Resume Background
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INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, Telemarketing positions are at a -18% growth rate, which is negative. With that said, there are currently 117,610 jobs in the market right now. The total number of jobs is expected to increase by 21060 to 138,670 in the period of 2020-30.

What’s more, the median annual wage for the Telemarketing jobs was $27,920 in May 2020. The lowest 10% earned less than $19,820, and the highest 10% more than $45,820.

Our conclusion? The Telemarketing job market is facing competition due to decreasing demand.

Top Telemarketing sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Telemarketing resume experience section

Telemarketing Resume’s Job Experience Checklist:

icon book open

  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Telemarketing resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
Collection agent/Team Leader Telemarketing
Flux
2017-2020
  • The company's senior management owns extensive know how and proven capability offering valuable insight on the trends and developments that affect the business of its customers
  • The personnel is participating in regular training sessions and gets updated on all new technological and business trends
  • The company offers integrated solutions that combine the best local and international practices, to ensure that all the client engagements demonstrate significant value addition at every stage of the 'transaction life-cycle'
  • As a member of Mellon Group of Companies, Mellon Bulgaria incorporates the expertise of the different companies and the international reach of the group in its offerings to achieve optimum, cost effective results
  • Mellon Bulgaria's growth, firm cooperations and increasing client-base, prove its ability to provide a competitive advantage to its customers
Work Experience
Telemarketing & E-Commerce Head
Movie Intense
2017-2018
  • Concrete action plans to maintain the percentage of sales made by internet over 11% monthly.
  • Generation of monthly campaigns, for clients and sales executives, to increase and promote the sales by Internet.
  • Monitoring and compliance reports according to defined KPIs.
  • Attention, sales and collection of the assigned portfolio.
Work Experience
Telemarketing Executive
Champlin LLC
2017-2018
  • Cross sell credit card, balance transfer and personal loan to RHB’s existing customers and new customer.
  • Posses strong telephone etiquette and able to efficiently conduct a high volume of calls to achieve target set
  • Handle customers enquiries diligently and efficiently
  • Establish relationship with customers via calls
  • To strive and achieve monthly assigned sales and productivity target set by the management
Work Experience
Entered IT - grew from telemarketing, through sales into a Sales Brand Leader in IBM.com
Innovation Arch
2012-2018
  • Excelled across sales specialist and marketing support roles, driving integrated campaigns for IBM.com channel
  • Collaborated with field sales and business partners to develop and deliver efficient online campaign support
  • Identified business opportunities using online demand generation; extending the customer reach via website
  • Developed excellent relations with stakeholders, clients, management, staff & suppliers across all levels/cultures
Work Experience
Telemarketing Administrator
Vortex Solar
2019-2021
  • Created an Internet / landline up-selling campaign generated an additional $750K+ income for the company with a SPH productivity of 4.60 per agent, increasing revenue from $3K to $65K in 7 months.
  • Implemented an email collection strategy that generated a 80K database from existing / new customers subscribed to the "Do Not Call" list.
  • Implemented a convergent Inbound number for fixed and wireless products sales that reduced the AHT by 31% and ACR by 56%.
Work Experience
Telemarketing Specialist
Hintz, Emmerich and Swaniawski
2017-2021
  • Learning how to speak with people from different cultures and open a cnversation with them.
  • Achieving my target for the first month in the first week and being a top performer.
  • Becoming a top performer for a 6 consecutive months.
Work Experience
Telemarketing Agent
Thiel - Larson
2009-2014
  • Being Top Achiever for 4 months sequentially in selling products to UK
  • Maintain operations by following policies and procedures; reporting needed changes
  • Achieving targets before deadlines
  • Participate in individual and team training/ meetings in order to ensure that knowledge is up-to-date
  • Complete all necessary documentation related to project operations
Work Experience
Lead Management and Telemarketing Manager
Quads
2009-2014
  • Managing seamless flow of globally generated MQLs (lead source - Marketo database - Salesforce.com)
  • Coordinating telemarketing campaigns on a global scale supporting digital and offline campaigns and events (planning - execution - reporting)
  • Provide segmentation support to digital campaigns (define and pull target list from Marketo)
  • Support appropriate follow-up of MQLs in Salesforce.com by Sales
  • Training Sales on lead management topics
Work Experience
Telemarketing Sales Supervisor
Moxie Marketing
2012-2018
  • Initiated and successfully built the 8th largest Stord Dialog office
  • Lead sales supervisor for 100 employees
  • Over $4 000 000 in annual revenue
Work Experience
Global Lead Management, Segmentation and Telemarketing Manager
Hintz, Emmerich and Swaniawski
2017-2021
  • Own and manage global marketing lead management process across all markets and campaigns (data, workflows, tools, training)
  • Support global campaigns on segmentation/targeting as a Marketing Technologies domain expert
  • Plan and execute telemarketing campaigns for all segments (reputation & lead generation)
Work Experience
Assistant Unit Head, Online Sales & Telemarketing
Hintz, Emmerich and Swaniawski
2012-2018
  • Increased broadband revenue contribution by 26% by introducing customer’s subscription and retention measurement/KPIs (to complement analysis of quantity of sales of modems)
  • Initiated strategies to reduce attrition/churn rate by 75% by leveraging after-sales services
  • Achieved a steady monthly gross revenue of over N1, 000,000.00 in new sales
  • Developed customer segments and profile for different UBA products to achieve customer satisfaction and advocacy
Work Experience
Director of Operations, Telemarketing
Bode - Jones
2016-2020
  • Successfully delivered 83% growth in operations over 4 years, including strategizing 3 new services to deepen existing customer relationships.
  • Enhanced customer engagement by over 10% by identifying and leading implementation of new contact strategy.
  • Directed on-boarding process and logistics towards on-schedule launch of 6 new year-round client sites.
  • Increased average customer retention from 2 years to over 4 years by ensuring value proposition with on-going training sessions, proactive support and mitigation of issues.
  • Key member of division-level escalation team that managed strategies and tactics for de-escalating customer accounts and handling at risk accounts.
  • Created new customer quality tracking system, to map customer journey and enabling customers to track trends.
PRO TIP
pro tip icon

Don't make the same mistake everyone else does. What we mean is, don't list your Telemarketing job responsibilities instead of your achievements. Recruiters know what you do. They want to know what kind of difference you can bring to their company. Focus on what you've accomplished.

Action Verbs for your Telemarketing Resume

At Enhancv, we went through countless Telemarketing resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Telemarketing Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Telemarketing resume
HARD SKILLS
  • Jira
  • Trello
  • Slack
  • MS Office
  • MailChimp
SOFT SKILLS
  • Communication
  • Creative problem solving
  • Analytical thinking
  • Influencing
  • Team work
PRO TIP
pro tip icon

When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.

what to write in your resume header

CHECKLIST For Your Telemarketing Resume Header

icon book open

  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
pro tip icon

Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Telemarketing resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.

Telemarketing Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Telemarketing resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
writing icon

Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
pro tip icon

Your summary should act as an elevator speech, briefly promoting how you will benefit the employer if hired. Pitch your strengths in the summary and expand on them in your Telemarketing experience section. Give examples like how your work benefited each employer.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Telemarketing resume

Certification Image
Fundamentals Of Telemarketing Workshop
The ABC's of telemarketing. Whether you're a beginner or a novice, this will give you the tools you need
Certification Image
Formação Profissionalizante em TELEMARKETING e CALL CENTER
Aprenda a profissão que mais contrata no Brasil. Formação profissionalizante completa, do básico ao avançado. ATUALIZADO
Certification Image
Evil Salesman - Art Of Selling
Learn how to impose your will onto others, and become a better salesman.
Certification Image
SUPERVISÃO e GESTÃO: Telemarketing, Call Center e Televendas
Descubra quais as atribuições e atividades necessárias para você liderar com resultado sua operação de telemarketing
Certification Image
Operador de telemarketing
Telemarketing Ativo e receptivo
PRO TIP
pro tip icon

There are dozens of certifications that you can claim as a Telemarketing. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

Telemarketing Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Telemarketing Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
pro tip icon

Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Telemarketing resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Telemarketing resume:

Telemarketing Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Telemarketing resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Telemarketing Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-29

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