INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Telemarketing positions are at a -18% growth rate, which is negative. With that said, there are currently 117,610 jobs in the market right now. The total number of jobs is expected to increase by 21060 to 138,670 in the period of 2020-30.
What’s more, the median annual wage for the Telemarketing jobs was $27,920 in May 2020. The lowest 10% earned less than $19,820, and the highest 10% more than $45,820.
Our conclusion? The Telemarketing job market is facing competition due to decreasing demand.
Top telemarketing sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
A telemarketing resume experience section to be proud of
Writing a strong experience section for your telemarketing resume:
- List your previous jobs in chronological or reverse-chronological format;
- Use no more than 4-6 bullets per position;
- Mention only relevant work experience;
- Describe the tasks you were responsible for and how you managed to exceed expectations;
- Show you’re able to take charge by choosing action verbs over buzzwords.
Looking for real-life examples of what a strong experience section looks like? Check out our suggestions below!
- The company's senior management owns extensive know how and proven capability offering valuable insight on the trends and developments that affect the business of its customers
- The personnel is participating in regular training sessions and gets updated on all new technological and business trends
- The company offers integrated solutions that combine the best local and international practices, to ensure that all the client engagements demonstrate significant value addition at every stage of the 'transaction life-cycle'
- As a member of Mellon Group of Companies, Mellon Bulgaria incorporates the expertise of the different companies and the international reach of the group in its offerings to achieve optimum, cost effective results
- Mellon Bulgaria's growth, firm cooperations and increasing client-base, prove its ability to provide a competitive advantage to its customers
- Concrete action plans to maintain the percentage of sales made by internet over 11% monthly.
- Generation of monthly campaigns, for clients and sales executives, to increase and promote the sales by Internet.
- Monitoring and compliance reports according to defined KPIs.
- Attention, sales and collection of the assigned portfolio.
- Cross sell credit card, balance transfer and personal loan to RHB’s existing customers and new customer.
- Posses strong telephone etiquette and able to efficiently conduct a high volume of calls to achieve target set
- Handle customers enquiries diligently and efficiently
- Establish relationship with customers via calls
- To strive and achieve monthly assigned sales and productivity target set by the management
- Excelled across sales specialist and marketing support roles, driving integrated campaigns for IBM.com channel
- Collaborated with field sales and business partners to develop and deliver efficient online campaign support
- Identified business opportunities using online demand generation; extending the customer reach via website
- Developed excellent relations with stakeholders, clients, management, staff & suppliers across all levels/cultures
- Created an Internet / landline up-selling campaign generated an additional $750K+ income for the company with a SPH productivity of 4.60 per agent, increasing revenue from $3K to $65K in 7 months.
- Implemented an email collection strategy that generated a 80K database from existing / new customers subscribed to the "Do Not Call" list.
- Implemented a convergent Inbound number for fixed and wireless products sales that reduced the AHT by 31% and ACR by 56%.
- Learning how to speak with people from different cultures and open a cnversation with them.
- Achieving my target for the first month in the first week and being a top performer.
- Becoming a top performer for a 6 consecutive months.
- Being Top Achiever for 4 months sequentially in selling products to UK
- Maintain operations by following policies and procedures; reporting needed changes
- Achieving targets before deadlines
- Participate in individual and team training/ meetings in order to ensure that knowledge is up-to-date
- Complete all necessary documentation related to project operations
- Managing seamless flow of globally generated MQLs (lead source - Marketo database - Salesforce.com)
- Coordinating telemarketing campaigns on a global scale supporting digital and offline campaigns and events (planning - execution - reporting)
- Provide segmentation support to digital campaigns (define and pull target list from Marketo)
- Support appropriate follow-up of MQLs in Salesforce.com by Sales
- Training Sales on lead management topics
- Initiated and successfully built the 8th largest Stord Dialog office
- Lead sales supervisor for 100 employees
- Over $4 000 000 in annual revenue
- Own and manage global marketing lead management process across all markets and campaigns (data, workflows, tools, training)
- Support global campaigns on segmentation/targeting as a Marketing Technologies domain expert
- Plan and execute telemarketing campaigns for all segments (reputation & lead generation)
- Increased broadband revenue contribution by 26% by introducing customer’s subscription and retention measurement/KPIs (to complement analysis of quantity of sales of modems)
- Initiated strategies to reduce attrition/churn rate by 75% by leveraging after-sales services
- Achieved a steady monthly gross revenue of over N1, 000,000.00 in new sales
- Developed customer segments and profile for different UBA products to achieve customer satisfaction and advocacy
- Successfully delivered 83% growth in operations over 4 years, including strategizing 3 new services to deepen existing customer relationships.
- Enhanced customer engagement by over 10% by identifying and leading implementation of new contact strategy.
- Directed on-boarding process and logistics towards on-schedule launch of 6 new year-round client sites.
- Increased average customer retention from 2 years to over 4 years by ensuring value proposition with on-going training sessions, proactive support and mitigation of issues.
- Key member of division-level escalation team that managed strategies and tactics for de-escalating customer accounts and handling at risk accounts.
- Created new customer quality tracking system, to map customer journey and enabling customers to track trends.
PRO TIP
Don't make the same mistake everyone else does. What we mean is, don't list your Telemarketing job responsibilities instead of your achievements. Recruiters know what you do. They want to know what kind of difference you can bring to their company. Focus on what you've accomplished.
Action verbs for your telemarketing resume
Recommended reads:
Taking Control of Your Telemarketing Resume’s Skills Section
A skills section that shows what you’re capable of includes:
- Keywords from the job advert to help you pass ATS;
- Both hard and soft skills, incl. technical skills and people skills;
- Skills that are relevant to the position you’re applying for;
- No more than 15 skills – to keep your resume readable.
Top skills for your telemarketing resume
Jira
Trello
Slack
MS Office
MailChimp
Communication
Creative problem solving
Analytical thinking
Influencing
Team work
PRO TIP
When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.
Recommended Reads:
Telemarketing resume header: tips, red flags, and best practices
Checklist for your telemarketing resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
Recommended reads:
PRO TIP
Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Telemarketing resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.
A telemarketing resume summary that spotlights your achievements
Checklist: a strong telemarketing resume summary:
- Use adjectives that highlight the character traits you’re most proud of;
- Mention 1-2 of your biggest achievements;
- Add keywords from the job advert to increase your chances of passing ATS;
- Keep the recruiter’s attention by going for short sentences.
Resume summary formula:
PRO TIP
Your summary should act as an elevator speech, briefly promoting how you will benefit the employer if hired. Pitch your strengths in the summary and expand on them in your Telemarketing experience section. Give examples like how your work benefited each employer.
Recommended reads:
Creating an impressive education section for your telemarketing resume
The education section: checklist
- List your degrees in reverse-chronological order;
- Include your degree subject, place of study, name of institution, and year of graduation;
- Add a line or two about your relevant certifications;
- Mention some classes and projects that have helped you gain additional skills.
Top Certifications for Your Telemarketing Resume
Fundamentals Of Telemarketing Workshop
The ABC's of telemarketing. Whether you're a beginner or a novice, this will give you the tools you need
Formação Profissionalizante em TELEMARKETING e CALL CENTER
Aprenda a profissão que mais contrata no Brasil. Formação profissionalizante completa, do básico ao avançado. ATUALIZADO
Evil Salesman - Art Of Selling
Learn how to impose your will onto others, and become a better salesman.
SUPERVISÃO e GESTÃO: Telemarketing, Call Center e Televendas
Descubra quais as atribuições e atividades necessárias para você liderar com resultado sua operação de telemarketing
Operador de telemarketing
Telemarketing Ativo e receptivo
Recommended reads:
PRO TIP
There are dozens of certifications that you can claim as a Telemarketing. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
A professional format for your telemarketing resume
There are some aspects worth taking into consideration when choosing the format of your Telemarketing resume. These include the position and company you’re applying for, your total years of experience, whether you’ve been through some employment gaps, and so on.
Generally speaking, there are three basic resume formats for you to choose from:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
The reverse-chronological resume format is just that: all your jobs listed in a reverse-chronological way, starting from the most recent and moving backward. It’s great for highly experienced professionals with over 10 years in the industry behind their backs. The reason for this: it’s almost entirely focused on experience and achievements.
The functional skills-based resume format, on the other hand, is just the opposite. It’s based on your skills, personality, and expertise. It highlights what you’re capable of even when you don’t have sufficient work experience. This makes it great for students, recent graduates, or people with larger career gaps.
If neither of these sounds like you, go for the combination resume format. It’s a combination of the best characteristics of other formats, which makes it great for showcasing different aspects of your career and education. It also gives you plenty of options to choose from – in terms of colors, structure, and sections.
Check out our additional tips on perfecting your Telemarketing resume’s style and layout:
- Choose traditional 1-inch resume margins;
- Go for a serif or sans serif resume font that’s easy to read yet looks professional (e.g. Arial, Verdana, or Calibri);
- Keep your Telemarketing resume short: one-page template are preferable, but if you have over 10 years of experience, you can also go for a two-page format;
- Save your resume as PDF and choose a suitable name, e.g. NameSurnameResume;
Tired of looking for ways to make your resume stand out? Read this article!
Recommended reads:
PRO TIP
Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Telemarketing resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.
Additional sections for your telemarketing resume
After drafting the required sections of your Telemarketing resume, it’s now time to move to something a bit more fun. There are a number of sections you can add to your resume depending on the company, the position, and how you’re feeling in general:
Adding the right kind of creativity to your telemarketing resume
It is through creativity that we express ourselves. And trust us, it’s important to show at least a bit of your personality if you want to leave a strong first impression.
But what are the ways to add creativity to your Telemarketing resume? Well, you can either go for a colorful and engaging template, or you could add some out-of-the-box sections, such as ‘life philosophy’ or ‘what my typical day looks like’.
It’s up to you! Just make sure that the level of creativity matches the position, the company, and the industry you’re applying for.
What makes a great telemarketing resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
