Want to get paid while travelling the world? Love meeting new people? Want all inclusive meals and hotels?
There are many great benefits to being a flight attendant, but there are just as many responsibilities and skills that you have to bring to the table.
For many people, to be a flight attendant is living the dream. That means you’re up against many other applicants.
You’re going to need a clear and impressive resume that checks all the boxes and stands out to land the role.
What you’ll learn here
- How to tailor your flight attendant resume using important keywords that recruiters and ATS (applicant tracking systems) need to see
- What to include in a flight attendant summary to stand out
- How to write an experience section that appeals to recruiters, even with no experience in the aviation industry
- The difference between important technical and soft skills (and how to list them)
How to write a flight attendant resume that gets you hired
The role of a Flight Attendant is a very popular job.
With around a 1% hiring rate, the chances of getting hired are 1 in 100.
That’s a lot of resumes! And a lot of competition!
Nowadays, airlines are using Applicant Tracking Systems, a technology that uses keyword matching and algorithms to scan resumes and find only the most suitable applicants.
Meaning your skill set, experience, and characteristics that would make you a great flight attendant have to be clearly listed in your resume.
Study the job description thoroughly, and note all the words that they’ve used to describe the role and what they need from their perfect candidates.
Use the same keywords in your resume that you find in the job description to mirror what they’re searching for. Add those keywords throughout your summary, experience and skills sections.
Backup your claims with real achievements and experiences from your past roles, either as a flight attendant or in another customer-facing position.
The most important sections of a flight attendant resume
- Resume header that’s informative and professional
- A summary that’s full of clear information and the right keywords
- Experience section that shows your ability to fulfill the airline’s needs
- A list of relevant skills that mirror the role requirements
What recruiters want to see
- At least 2 years of excellent customer service experience
- Health & safety awareness and experience
- Achievements within related roles
- Understanding of the importance of procedures and regulations
- Adaptability and flexibility
- Positive attitudes, poise, and composure
- Ability to problem-solve
- Ability to speak multiple languages
- Experience with tourism or aviation
- Effective and confident communication and interpersonal skills
How to get your flight attendant resume header right
There are so many people who apply for flight attendant positions, so recruiters or hiring managers can’t keep up. They turn to application tracking software (ATS) to help them out. These tools scan resumes using robots to find relevant keywords and push through applicants that seem like a good fit.
Once your resume gets validated by the ATS machines, your resume will be moved to a shortlist to be double-checked by a human recruiter.
You’re going to want to grab their attention from the very beginning. Don’t miss this chance to impress from the start!
2 Flight attendant resume header examples
This header is missing information, like an email address and links to professional sites.
Recruiters will expect these details and you don’t want to be the one who leaves things out.
Let’s offer them some more information.
Now that’s a better first impression!
Nothing has been left behind.
The recruiter now has:
- Multiple options for contact: phone and email
- A LinkedIn URL welcoming them to explore further
- A clear title that specifies the job role
- An example of true attention to detail and professionalism
How To Craft a Stand-Out Flight Attendant Summary
Airlines see themselves as flag flyers who represent their countries. They want to maintain a positive global reputation by providing the best service and making passengers feel safe.
That's their number one priority. The flight attendant summary should present you as someone who can supply those things.
Keep it short. Three to four lines is best.
A flight attendant summary should include:
- Years of relevant experience
- Highlights of relevant career achievements (high sales average, positive feedback from customers, promotions)
- Communication skills
- Any additional training (health and safety, security, public speaking)
- Experiences in tourism or working abroad
- Languages you speak
Lets dive into an incorrect and a correct example:
2 Flight attendant resume summary examples
This summary won’t fly.
- No years of experience mentioned
- Doesn’t mention a specific occupation
- Doesn't include achievements
- ‘Outgoing personality’ is vague and misses the chance to use keywords
Let's look at an improved summary.
Now this summary contains many keywords worthy of wowing both an ATS and recruiter!
- Specifies the years of experience in a particular field
- Includes education in languages and communication
- Uses keywords likely to be found on a job description
- Presents the right attitudes and skill sets of excellent service
How to write an impressive flight attendant experience section
Here is where you reveal your personal history of providing excellent customer experience. If you already have flight attendant experience, here’s your chance to shine.
But whether you have previous work as a flight attendant or not, this is the place to mention your personal success within your previous roles.
Remember that checking the job description will help you include the most relevant information.
Let’s take a look at two examples:
Flight attendant resume experience examples
- Served customers food and beverages quickly
- Worked as part of a team
- Took orders from hotel guests
- Handled customer transactions
This section does not go into depth.
Be sure to put your key skills and achievements on display to maximize your chances of getting an interview.
Let's look at a better example:
- Provided outstanding customer service to international guests, business travelers, and tourists
- Achieved excellent sales averages each month through a friendly and enthusiastic approach to upselling
- Demonstrated capability to resolve customer issues, communicate effectively and adapt to busy, high pressure crowds
- Remained poised and maintained the same energetic enthusiasm around the clock during day and night shifts
This experience section shows off skills and abilities much more clearly.
It includes specific achievements and insights into your customer service skills.
Even though this candidate doesn’t have direct experience as a flight attendant, it checks the boxes for what is required to transition into that role.
Flight attendant skills section: Have you earned your wings?
Landing a role as a flight attendant takes skill.
Soft skills relating to the way you work are most important here and are crucial to include on your resume!
Technical skills like operating a card machine, demonstrating and applying safety procedures and securing the flight deck are things you’ll learn in the 3-6 week training programme prior to attending a real flight.
If you already have those skills, list them in a resume skills section.
How to list technical skills on your resume
Pre-existing technical skills are usually not required if you’re applying for a flight attendant role. That being said, if you have these skills (like CPR training, securing the flight deck, etc.), mention them!
If you don’t have these skills, don’t worry. Important training, like CPR, is given to flight attendants when they land the job, and it’s repeated every 6 months.
Skills that are bonus to have are:
5 Hard / Technical Skills List
- CPR First Aid
- Basic computer skills
- Cash and chip and pin handling
- Intercom experience
- Health & safety training
- Securing the flight deck
How to describe soft skills on your resume
Your soft skills are the essence of what will make you a great flight attendant – someone who can deliver proper service aboard a flight.
List them in its own skills section, but also work them into your experience section.
Remember, it’s important to match the words that you use when describing your skills with the keywords describing the role and requirements in the job description.
Here are some of the top soft skills that a recruiter will be looking out for.
10 soft skills for a flight attendant resume
- Excellent communication skills
- Friendly and empathetic nature
- Effective as part of a team
- Bilingual (include your level and languages)
- Ability to keep calm in stressful situations
- Problem solving and solution oriented
- Good personal presentation
- Unwavering positivity
- Attentive listener
Should you include an education section in a flight attendant resume?
Airlines usually require at least a high school diploma, so it’s important to include an education section.
It doesn’t need to be a big section, full of detail. Simply list:
- Your high school, college or university name
- Area of study
- Graduation year
- Notable achievements or projects from your schooling
Are certifications required as a flight attendant?
Certification isn’t mandatory to land a job as a flight attendant. However, it’s a huge added bonus if you have some certifications related to safety, health, tourism, or communications.
If you have them, flaunt them! Create a dedicated certifications' section in your resume and list them out in a bullet point list.
Top 6 flight attendant certificates for your resume
- Health and training certification
- First aid certification
- Public speaking certification
- Travel and tourism certification
Top takeaways for writing a stand-out flight attendant resume
- Your resume will likely be scanned by an applicant tracking software, so mirror the same keywords used in the job description to increase your chances of success.
- Highlight your previous customer service or flight attendant experience and give special mention to any accomplishments (like a high up-selling percentage).
- Recruiters are looking for candidates with excellent soft skills (especially communication).
- Have any health and safety related training or certifications? That’s a huge plus! Include those details in your resume.