One resume challenge you may face as a business relationship manager is effectively showcasing your complex mix of strategic planning, stakeholder engagement, and negotiation skills. Our guide will help you clearly articulate these capabilities, ensuring your resume captures the breadth of your expertise and sets you apart in a competitive job market.
- Incorporate business relationship manager job advert keywords into key sections of your resume, such as the summary, header, and experience sections;
- Quantify your experience using achievements, certificates, and more in various business relationship manager resume sections;
- Apply practical insights from real-life business relationship manager resume examples to enhance your own profile;
- Choose the most effective business relationship manager resume format to succeed in any evaluation process.
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Business relationship manager resume format made simple
You don't need to go over the top when it comes to creativity in your business relationship manager resume format .
What recruiters care about more is the legibility of your business relationship manager resume, alongside the relevancy of your application to the role.
That's why we're presenting you with four simple steps that could help your professional presentation check all the right boxes:
- The reverse-chronological resume format is the one for you, if you happen to have plenty of relevant (and recent) professional experience you'd like to showcase. This format follows a pretty succinct logic and puts the focus on your experience.
- Keep your header simple with your contact details; a headline that details the role you're applying for or your current job; and a link to your portfolio.
- Ensure your resume reaches an up-to-two-page limit, only if you happen to be applying for a more senior role or you have over a decade of relevant experience.
- Save your business relationship manager resume as a PDF to retain its structure and presentation.
Adjust your resume layout based on the market – Canadian resumes, for example, may follow a unique format.
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List your educational qualifications and certifications in reverse chronological order.
Don't forget to include these six sections on your business relationship manager resume:
- Header and summary for your contact details and to highlight your alignment with the business relationship manager job you're applying for
- Experience section to get into specific technologies you're apt at using and personal skills to deliver successful results
- Skills section to further highlight how your profile matches the job requirements
- Education section to provide your academic background
- Achievements to mention any career highlights that may be impressive, or that you might have missed so far in other resume sections
What recruiters want to see on your resume:
- Demonstrated experience in building and maintaining strong client relationships
- Proven track record of aligning business objectives with IT or other service departments
- Strong communication and interpersonal skills, including negotiation and facilitation
- Experience with strategic business planning and account management
- Knowledge of industry-specific trends and an ability to leverage them for business improvement
Experts' advice on writing your business relationship manager resume experience
While the excitement and motivation for writing your business relationship manager resume was present in the first hour (or so), you now find yourself staring at the blank page.
The resume experience section is the one that allows you to make a memorable impression by matching job requirement with your past jobs and accomplishments.
To help you write this resume section, here are four mistakes you need to avoid:
- Listing every job you have had so far, including the irrelevant ones. Before that, consider each of your past roles based on relevancy to the role. It may be the case that the job you had 15 years ago may have taught you invaluable skills that are appropriate for the role;
- Including irrelevant work experience items. Those are past jobs that aren't linked with the role you're applying for (or so they seem). Consider how your past jobs will serve your professional presentation: will they be filling in a gap in your work history, or just taking up space?
- Focusing on responsibilities instead of accomplishments. Your business relationship manager resume shouldn't just be telling recruiters what you did in the past - as it's most often the case that candidates have had similar responsibilities. But, rather, the experience section should showcase the success you've attained in each past role, thanks to your unique skill set;
- Consider listing just your professional experience. Any role you've had in the past - e.g. volunteering, internships, etc. - can make it into your business relationship manager resume experience section. Make sure to include it alongside numbers and results.
Two more things you need to remember about your resume experience section.
The first are keywords. Or those specific job requirements that are crucial for the role . Ensure you've integrated them across your experience section to get sorted closer to the ideal candidate profile by the Applicant Tracker System (ATS).
The second are action verbs. Each of your experience bullets should start with a strong action verb, followed by your specific skill and your on the job achievements. Follow this formula to hint to recruiters what your unique value as a professional is.
Still with us? In the next section, we will show you how industry-leading professionals have avoided the four most common mistakes, while integrating keywords and action verbs in their experience section.
- Led a cross-functional team to improve client engagement for our SaaS products, achieving a 25% increase in user retention.
- Established robust relationships with key accounts in the financial sector, driving a 40% revenue growth over a 3-year period.
- Spearheaded the development of a customer feedback loop that enhanced product offerings, reducing churn by 15% annually.
- Designed and executed a strategic partnership plan with tech startups, fostering innovation and expanding our service offerings.
- Negotiated high-value contracts with Fortune 500 companies, leading to a consistent upsell rate of over 30%.
- Initiated a CRM system overhaul that improved sales forecasting accuracy and customer data management.
- Implemented a comprehensive business relationship framework that streamlined communications and project delivery timelines.
- Transformed our approach to client onboarding, reducing time-to-value by 50% for new enterprise accounts.
- Collaborated with product teams to integrate customer needs into the development cycle, leading to a 20% increase in client satisfaction scores.
- Managed a portfolio of mid-market accounts that led to a sustained annual growth rate of 18% through targeted relationship-building strategies.
- Led a digital transformation initiative for customer interaction points, enhancing the overall user experience and boosting loyalty.
- Orchestrated the turnaround of a key underperforming account by re-aligning service delivery with client expectations, securing a contract renewal worth $2M.
- Developed a new strategic partnership framework that attracted three major industry players as clients, increasing market share by 10%.
- Championed a customer-centric culture that resulted in our team receiving the 'Best Service Award' from an industry body.
- Drove a cultural shift focusing on long-term relationship value, which reduced client turnover by 8% in a highly competitive market.
- Leveraged data analytics to identify key growth opportunities in the retail sector, resulting in the establishment of 10+ major partnerships.
- Expertly managed the relationship with our largest client, contributing to a project pipeline growth from $10M to $50M in 2 years.
- Played a pivotal role in cross-departmental collaboration that significantly decreased time-to-market for new product features.
- Orchestrated negotiations with international stakeholders to expand our market presence in Asia Pacific, growing regional revenue by 35%.
- Implemented a technology adoption strategy within client organizations that improved client operational efficiency by 20%.
- Developed a risk mitigation plan for strategic accounts that minimized disruptions during system migrations and infrastructure upgrades.
- Revitalized a declining business unit by nurturing key relationships, delivering a turn-around with a 120% increase in profits over 2 years.
- Facilitated the successful integration of customer relationship management software across 25% of our client base.
- Organized quarterly business review meetings with top clients, which served as a platform for identifying new business opportunities.
- Developed a client-centric approach that personalized service delivery, resulting in a 60% improvement in customer satisfaction ratings.
- Pioneered an internal knowledge-sharing initiative that equipped staff with better tools to service clients, dropping service-related complaints by 30%.
- Established a task force to re-engage dormant accounts, successfully reactivating 15% of such accounts, which contributed to an additional $5M in revenue.
- Coordinated with product development teams to ensure alignment with clients' evolving needs, resulting in a product suite overhaul and a subsequent 25% uplift in sales.
- Mentored a team of junior relationship managers, enhancing their skills and contributing to a 40% improvement in team performance metrics.
- Initiated and led a weekly insights meeting for senior leadership that informed strategic decisions and adjustments to market approaches.
Quantifying impact on your resume
- Highlight the percentage of client retention improvement due to strategic relationship management initiatives you implemented.
- Include the value of contracts and deals you've negotiated, showcasing your direct contribution to revenue growth.
- Specify the amount of cost savings achieved through your vendor management optimizations.
- Mention the number of cross-functional teams you've successfully led to demonstrate collaboration and influence.
- State the number of client issues you've resolved, reflecting your problem-solving abilities and impact on customer satisfaction.
- Detail the increase in Net Promoter Score (NPS) or customer satisfaction metrics under your stewardship.
- Quantify the growth in strategic partnerships under your management, signifying network expansion and business development skills.
- Describe the scale of internal initiatives you've spearheaded, with numbers highlighting transformation or efficiency gains.
Action verbs for your business relationship manager resume
Four quick steps for candidates with no resume experience
Those with less or no relevant experience could also make a good impression on recruiters by:
- Taking the time to actually understand what matters most to the role and featuring this within key sections of their resume
- Investing resume space into defining what makes them a valuable candidate with transferrable skills and personality
- Using the resume objective to showcase their personal vision for growth within the company
- Heavily featuring their technical alignment with relevant certifications, education, and skills.
Remember that your resume is about aligning your profile to that of the ideal candidate.
The more prominently you can demonstrate how you answer job requirements, the more likely you'd be called in for an interview.
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If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.
Business relationship manager resume skills: the essential hard skills and soft skills checklist
Ultimately, your business relationship manager resume should hint to recruiters that you possess an array of talents that are indispensable to the role.
For example, listing the technologies and software you're apt at using (or your hard skills) and how you apply them in your day-to-day responsibilities would ensure you meet the technical requirements of the role.
But is this enough to ensure that you make a good impression on recruiters?
Go a step further by detailing the soft skills or personality traits you've attained thanks to your work and life experience.
The best way to balance hard skills and soft skills on your business relationship manager resume is by:
- Highlighting up to three of your most noteworthy career accomplishments in a separate section.
- Listing at least one hard skill and one soft skill you've used to solve a particular challenge or problem.
- Feature niche skills and technologies that would help you stand out amongst candidates.
- Think back on the social impact your efforts have had towards improving the work environment - were you able to always maintain a professional ethic, while enhancing the team culture? Write about your contribution to the role, department, or organization itself as a metric of success.
The skills section of your resume provides you with plenty of opportunities to detail your technical and personal traits.
All you have to do is select the talents that best fit your application and expertise. Make note of some of the most prominent hard and soft skills across the industry from our list:
Top skills for your business relationship manager resume:
Customer Relationship Management (CRM) software
Data analysis tools (e.g., Excel, Tableau)
Project management software (e.g., Jira, Trello)
Salesforce
Market research tools
Business intelligence software
Digital marketing tools
Financial modeling
ERP systems
Contract management software
Communication
Negotiation
Problem-solving
Relationship building
Strategic thinking
Adaptability
Time management
Team collaboration
Emotional intelligence
Conflict resolution
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If you failed to obtain one of the certificates, as listed in the requirements, but decide to include it on your resume, make sure to include a note somewhere that you have the "relevant training, but are planning to re-take the exams". Support this statement with the actual date you're planning to be re-examined. Always be honest on your resume.
Including your education and certification on your business relationship manager resume
The significance of your resume education section is paramount. It can show your diverse talents and experiences that are relevnt to the position.
- Incorporate educational qualifications, mentioning the institution and period.
- If you're on your academic journey, pinpoint your expected completion date.
- Opt for leaving out degrees that don't serve the job's purpose.
- Provide an overview of your educational experiences if it spotlights your milestones.
When recruiting for business relationship manager roles, candidates with relevant education and certification definitely stand out amongst competitors.
Showcase your academic background in the best way possible by:
- Listing all degrees and certifications that are part of the candidate qualifications in the business relationship manager advert
- Including any extra certificates, if they make sense to your application
- Not going over the top in details - the certificate name, institution, and dates are enough
- If you're in the process of obtaining a degree or certificate that's relevant to the job, include your expected graduation/certification dates
The education and certification sections help back up your application with years of experience in the industry or niche.
Select some of the most cutting-edge or applicable credentials for your next business relationship manager application from our list:
The top 5 certifications for your business relationship manager resume:
- Certified business relationship manager (CBRM) - Business Relationship Management Institute
- Business Relationship Management Professional (BRMP) - Business Relationship Management Institute
- Project Management Professional (PMP) - Project Management Institute
- ITIL Service Strategy (ITIL SS) - AXELOS Global Best Practice
- Certified Information Systems Security Professional (CISSP) - (ISC)²
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Bold the names of educational institutions and certifying bodies for emphasis.
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Choosing between a business relationship manager resume summary or objective
Many may argue that, in recent times, the business relationship manager resume summary or objective has become completely obsolete.
But the reality is different as both of these resume sections provide you with an opportunity to :
- integrate business relationship manager-vital keywords
- showcase your accomplishments
- answer why you're applying for this particular role.
The difference (between the summary and the objective) is that the:
- Resume objective puts your career goals in a more prominent position.
- Resume summary focuses more on career milestones.
We recommend you select the summary if you happen to have plenty of experience you'd like to spotlight from the very start of your business relationship manager resume.
Meanwhile, the objective is ideal for those candidates who'd like to further prove their suitability for the role with their goals and soft skills.
We've featured some industry professional business relationship manager resume samples to the best resume summary and objective structures:
Resume summaries for a business relationship manager job
- Seasoned business relationship manager with a track record of over 10 years optimizing partnerships within the financial services sector. Demonstrated success in fostering multimillion-dollar accounts, boosting revenue growth by 30%. Adept in CRM software and data analysis, with a keen ability to translate client needs into actionable strategies.
- Diligent IT professional with 8 years of experience in software development, pivoting to Business Relationship Management. Garnered acclaim for pioneering a user-centric software design that led to a 40% increase in customer satisfaction. Proficient in Agile methodologies and eager to leverage technical background to enhance client engagement and business growth.
- Driven Marketing Specialist looking to apply 5 years of brand-building expertise to a career in Business Relationship Management. Championed a viral marketing campaign for a start-up that expanded the customer base by 500,000 within six months. Excels in analytical thinking and persuasive communication, with a passion for creating win-win scenarios.
- Ambitious graduate eager to embark on a career in Business Relationship Management, bringing forth a fresh perspective and unbridled enthusiasm. Versed in the latest digital marketing tools and strategies, with hands-on internship experience in market research and consumer relations. Intent on utilizing strong interpersonal skills to foster valuable partnerships and contribute to business success.
- Dynamic professional with 7 years in the telecom industry seeks to apply skills in project management and customer engagement to a new challenge in Business Relationship Management. Achieved a 25% improvement in client retention through personalized service initiatives. Proficient in cross-functional team leadership and committed to establishing robust business alliances.
- Former educator with a decade of experience leading cross-curricular teams, transitioning to Business Relationship Management with a zeal to cultivate transformative partnerships. Recognized for developing an award-winning educational program enhancing student engagement. Eager to employ proven communication and organizational skills to drive strategic relationships and organizational outcomes.
Miscellaneous business relationship manager resume sections for a more personalized approach
Your business relationship manager resume can reflect even more upon your personality and best qualities - that is if you decide on including a couple of additional resume sections to support your application.
Some of the best-accepted industry-wide choices include the:
- Resume projects - getting into the outcomes of your most important work, so far;
- Languages on your resume - detailing your proficiency level;
- Special recognitions - dedicated to your most prominent industry awards;
- Hobbies and interests - defining how you spend your free time.
Key takeaways
- The format and layout of your business relationship manager resume should reflect on both your career and what matters most to the job you're applying for;
- Use the resume summary and objective to hint at your most prominent accomplishments;
- Always be specific about your experience and consider what value each bullet you curate adds to your business relationship manager application;
- Consider how your academic background and technical capabilities could further showcase your alignment to the role;
- Your soft skills should contribute to your overall business relationship manager profile - aligning your personality with skills and results.
