Average resume stats for your industry
Words
399
Pages length
2 p
Job titles per resume
4.3
Bullet points per job title
10.5
Experience
8.9 years
Top Skills for Quality Specialist resume
HARD SKILLS
  • Jira
  • HTML
  • Agile
  • CSS
  • Javascript
SOFT SKILLS
  • Attention to Details
  • Efficiency
  • Patience
  • Time management
  • Problem-solving
Resume Example Fold Background
Resume Background
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INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, Quality Specialist positions are at a much faster than average growth rate, which is 22%. With that said, there are currently 1,847,900 jobs in the market right now. The total number of jobs is expected to increase by 409,500 to 2,257,400 in the period of 2020-30.

What’s more, the median annual wage for the Quality Specialist jobs was $110,140 in May 2020. The lowest 10% earned less than $65,210, and the highest 10% more than $170,100.

Our conclusion? The Quality Specialist job market is facing competition due to decreasing demand.

Top Quality Specialist sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Quality Specialist resume experience section

Quality Specialist Resume’s Job Experience Checklist:

icon book open

  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Quality Specialist resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
Quality Specialist
Hahn Inc
2016-2020
  • Built a Business Case to implement a new Complaint Management Model to align with the deployment of a new Global Platform that increased productivity and compliance by 80% and was approved by the Pharma Steering Committee
  • Lead cross-functional weekly meetings with leaders and managers to discuss priority releases of life-saving drugs and critical vaccines in order to adhere to strict deadlines which mitigated drug shortages by 98% and avoided 90% of financial implications
  • Created an excel tracker to establish key performance indicators to optimize process improvement initiative and strategic initiatives which established a more collaborative environment with Stakeholders
  • Supported the launch of 5 new drug products and ensured all imported products were compliant with Canadian Regulatory Requirements by working with the Commercial team, Regulatory Affairs, Third-Party Logistics, and Global Manufacturing Sites
  • Coordinated an exhibition booth which entailed designing a booth, interactive materials, and creating a video without funding in order to internally promote three sectors; Global Manufacturing and Supply, Quality, and Supply Chain at a GSK Pharma event
Work Experience
OEM quality specialist
Altenwerth Group
2015-2017
  • Super user for FMEA and control plan
  • Maintaining PPM level below 130PPM
  • Direct communication with customers in case of claims
  • Solving claims by using well know quality tools - 5Why, Ishikawa diagram, A3, PPS etc
  • Process monitoring - SPC
  • SAP daily usage
Work Experience
OEM quality specialist
Aexie Swarm
2012-2018
  • Process improvements
  • Super user for FMEA and control plan
  • Maintaining PPM level within define target of 130 PPM
  • Direct communication with customers in case of claims
  • Organizing soritng activities internally and externally
  • Solving claims by using well know quality tools -8D, 5Why, Ishikawa diagram, A3, PPS etc
  • Process monitoring - SPC
  • SAP daily usage
  • Share point daily usage
  • Chosen to be Grundfos talent and to represent Grundfos Serbia in multinational talent program that will be held during summer 2017
Work Experience
QUALITY SPECIALIST
Moxie Marketing
2011-2018
  • Worked as Quality Specialist in GAM data enhancement team.
  • Handling and enhancing end-user core data retrieval strategies.
  • Data handling and validation for ARS Algorithm.
  • Performed responsibilities of Data Auditor.
  • Worked on 7 different use-cases to improve the data quality and reliability.
Work Experience
Quality Specialist
Bravura Combo
2017-2018
  • Worked on more than 5 projects with tight SLA.
  • Made SOPs for more than 3 projects which helped in designing the process
  • Increased customer satisfaction by resolving (Product or Service) issues
  • Worked with customers to understand needs and provide service.
  • Interactions with internal and external stakeholders
  • Doing deep dives and finding process gaps resulting in process improvement.
  • Maintaining high quality of more than 96% to ensure high productivity
  • Leading a group of 6 members, assisting and helping the team to surpass new challenges.
Work Experience
Quality Specialist
Thiel - Larson
2017-2021
  • Perform implementation processing and quality assurance/control (on updated and new DC GIS data).
  • Audit manual mapping network for Amazon logistics transportation team and ensure DA safety.
  • Reviewing the mapping quality and troubleshooting the errors to achieve 100% quality with great accuracy.
  • Creating dashboards, reporting metrics, analyzing data and creating report generation and analysis.
  • Monitoring and performing day to day ETL jobs, weekly metrics reports generation.
  • Analysis and correcting errors that were detected using internal device.
  • SOP creation and documenting new trendsand changes in the process.l device.

Work Experience
Quality Specialist
Inspire Co
2012-2018
  • Currently acting as a Team Lead for auditors of the chargeback process.
  • Responsible for the role of QA or metric auditor, providing results to investigators and collating results for management.C
  • Responsible for analysis and comparison of historical vs current audit data and creation of POA and implementation based on various defects WOW.Thus responsible to manage controllable root cause defects and ensure implementation of controls to minimize losses.
  • Carries out defective audits and identifies trends and root causes for the same.Responsible for further POA for the same.
  • Part of the CB SOP council, responsible for review and revision of SOPs WOW and for its updation as per PPs.
  • Apply knowledge of Fraud models and related variables to identified fraud trends and identify appropriate opportunities for system rule creation.
  • Respond to chargeback related escalations as a first point of contact from all departments and all levels in a timely and succinct manner.
  • Worked in a collaborative relationship with stakeholders and operations teams, working closely to create and execute a quality project roadmap.
  • Responsible for preparing and executing regular program updates to management.
  • Responsible for identifying and analyzing data to isolate issues, identify trends, develop solutions and prioritize opportunities for overall process improvements.
  • Responsible for providing meaningful and valuable write ups and program reports.
  • Responsible for calibration with global quality team to ensure uniform approach to process improvement across all orgs.
  • Basic knowledge of six sigma tools and its implementation.
  • Implement Quality Control activities across the process to sustain/improve quality and productivity.
  • To be a part of change management and process improvements continuously.
  • To take WOW quality huddle and presentations for the team emphasizing on top quality defects.
  • Be a part of various kaizens and projects to improve SOPs and Process Adherence.
  • A part of the floor branding team of Chargebacks and now quality team. Responsible for creation of various team engaging activities and content for the team.
  • Trained a team of 10 auditors, of different processes, on chargeback as a cross skill training.
Work Experience
Quality specialist
Quads
2016-2017
  • Monitoring of monthly, weekly reports
  • IT risk program ( risks of IT that may effect on call center department)
  • Policy writing, workflows design and SOPs
  • Work on many improvement projects using (FOCUS-PDCA)
  • OVR orientation sessions (as a trainer)
  • Investigation of reported OVRs to find root causes and take corrective and preventive actions
Work Experience
Quality specialist
Turner - Wisoky
2021-2022
  • Monitoring of monthly, weekly reports
  • IT risk program ( risks of IT that may affect on call center department)
  • Policy writing, workflows design and SOPs
  • Work on many improvement projects using (FOCUS-PDCA)
  • OVR orientation sessions (as a trainer)
  • Investigation of reported OVRs to find root causes and take corrective and preventive actions
Work Experience
Quality Specialist
Techbia
2021-2022
  • Responsible for developing efficiencies in internally created KPI with monthly deliverables to leaders and managers to develop action plans
  • Individually coached associates on required quality criteria while taking a personal approach with written summaries
  • Facilitated team meetings to actively engage managers and associates on trending call issues or question
  • Trusted expert on internal systems and retirement plan requirements for rapid call resolution
Work Experience
Recruitment, Training and Quality Specialist
Innovation Arch
2011-2018
  • Collaborated with the Human Resource Team to source for prospective contact centre employees
  • Participated in recruitment and employee training of eligible sourced candidates for Customer Service and Telesales Department
  • Worked jointly with the HR Team to onboard, integrate and train new employees on values, ethics and processes of the company
  • Identified training needs, developed materials and organized weekly training sessions for 150+ CS agents in the organization
  • Conducted internal audits and evaluations of 30+ agents to ensure adherence of quality standards and compliance to SOPs
  • Mapped and reviewed new and existing processes/scripts for various interaction channels (Social Media, LiveChat, Phone, Email) in the contact centre
  • Coached, provided feedback and monitored the quality and CSAT scores of 30+ CS agents in order to aid their overall development
Work Experience
Recruitment, Training and Quality Specialist
Innovation Modular
2017-2018
  • Collaborated with the Human Resource Team to source for prospective contact centre employees
  • Participated in recruitment and employee training of eligible sourced candidates for Customer Service and Telesales Department
  • Worked jointly with the HR Team to onboard, integrate and train new employees on values, ethics and processes of the company
  • Identified training needs, developed materials and organized weekly training sessions for 150+ CS agents in the organization
  • Conducted internal audits and evaluations of 30+ agents to ensure adherence of quality standards and compliance to SOPs
  • Mapped and reviewed new and existing processes/scripts for various interaction channels (Social Media, LiveChat, Phone, Email) in the contact centre
  • Coached, provided feedback and monitored the quality and CSAT scores of 30+ CS agents in order to aid their overall development
Work Experience
Regulatory & Quality Specialist
Hintz, Emmerich and Swaniawski
2018-2020
  • Ensure regulatory compliance for Medical Devices and market access
  • Quality Management System implementation and Maintenance
  • Actively involved in achieving ISO 9001 and ISO 13485 certifications
  • Tender submission
Work Experience
Senior Quality Specialist
Thiel - Larson
2015-2017
  • Worked in Cross functional team with managers
  • Managing budgets of up to $4.5M, budgeting, scheduling with SAP
  • Developed 8+ new features and enhancements to the existing features of the web application, reducing customer turnover by 20%
  • Recruited, hired, and trained 10 developers that met Revolut's needs
Work Experience
Software Quality Specialist
Cogent Data
2018-2020
  • Axess Mobil Mobile App Automation (with ATP tool)
  • Service Virtualization
  • Service Testing(Postman)
  • Maintainces Automation Tests Scenarios
  • CI/CD Process(SonarQube)
  • Developed team communications and information for meetings.
  • Increased customer satisfaction by resolving product issues.
Work Experience
Supplier Quality Specialist
Monk
2017-2020
  • Achieved to deliver 100 fuselages of Apache-64 within 2 years from the first part production
  • Resolving Legacy Engineering Issue to improve program quality and avoid delays in delivery (Supplier rating improved from Red to Yellow)
  • Driving and Mentoring supplier in APQP implementation to improve overall rhythm of program (Top defect driving part numbers were selected to eleminate defects)
  • Implementation of BPSM(Boeing problem solving model) to improve supplier First Pass Quality from 72% to 93%
  • Planning and assessment of supplier perfromace through Quality Process Assessment and Manufacturing Process Assessment to reduce BSI (Boeing source inspection) stages from 28 stages to 12 stages(42% reduction), Supplier Inspection Delegation for Secondary structures and CH-47 crown & Tailcone assemblies
  • Supplier Defect Reduction by implementing problem solving tools, an average of 4.44% reduction in defects (NCR/SRMRB)
PRO TIP
pro tip icon

Include quantitative data throughout your Quality Specialist resume to impress the hiring manager. Real facts and figures that show off your competency as an audit manager go a long way. Did you reduce the costs of audits? Manage a large team? Boosted efficiency? Show off the real numbers!

Action Verbs for your Quality Specialist Resume

At Enhancv, we went through countless Quality Specialist resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Quality Specialist Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Quality Specialist resume
HARD SKILLS
  • Jira
  • HTML
  • Agile
  • CSS
  • Javascript
  • Manual Testing
  • Scrum
  • JMeter
  • Testrail
SOFT SKILLS
  • Attention to Details
  • Efficiency
  • Patience
  • Time management
  • Problem-solving
  • Ability to work on parallel streams
  • Written and verbal communication
  • Teamwork
  • Knowledge of quality standards
PRO TIP
pro tip icon

Add a Talent Section to your resume, where you can pick your top 3 soft skills and describe how you used them to complete a project or balance departmental communication.

what to write in your resume header

CHECKLIST For Your Quality Specialist Resume Header

icon book open

  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
pro tip icon

Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Quality Specialist resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.

Quality Specialist Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Quality Specialist resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
writing icon

Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
pro tip icon

Your summary section should act as a brief but informative introduction to your experience section. In this section you should go into more depth about what you have done, and how you did it.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Quality Specialist resume

Certification Image
Six Sigma Black Belt: Certified QFD Specialist (Accredited)
Use Quality Function Deployment QFD to Convert Customer Needs to Requirements and Achieve QFD Specialist Certification
Certification Image
Tableau Desktop Specialist Certification Practice Tests 2022
Updated for the new Tableau exam version - 200+ high quality questions with Detailed answers + 1:1 chat with Instructor!
Certification Image
Certified Quality Engineer Training
Master the Quality Engineering Concepts - Comprehensive Certified Quality Engineer (CQE) Exam Preparation Course
Certification Image
Informatica Data Quality Developer Specialist Certification
Informatica Data Quality (IDQ) Developer Practice Tests for Certification and Interview Preparation
Certification Image
Quality Management for Business Excellence
Lead Quality Management in the Organization • Transform the Organization to Become the Best-in-Class
PRO TIP
pro tip icon

If you hold a certain major and a minor, your majors should be mentioned first.

Quality Specialist Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Quality Specialist Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
pro tip icon

If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Quality Specialist resume:

Quality Specialist Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Quality Specialist resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Quality Specialist Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-25

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